Product Business Settings
Castel Contact Center is popular in Computer Software, Banking industries and is widely used by Enterprise.
Castel Contact Center Product Overview
Castel-contact-center offers multichannel contact center solutions to enhance agent and customer experiences. Services include predictive dialing, IP PBX, email, SMS, chat, social media, and speech analytics.
How satisfied the customers are with Castel Contact Center use-cases
Reviews
"...The call scoring and post-call audit capabilities are also a big help for spotting negative compliance trends and then updating our training programs to correct them...." Peer review by Justin C., Call Center QA Manager, Computer Software
Castel Contact Center Customer Insights, Testimonials and Case Studies
Peers used Castel Contact Center for engagement management and helpdesk management
Castel Contact Center Competitors
Castel Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (29) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (29) |
Software Failure Risk Guidance
?for Castel Contact Center
Top Failure Risks for Castel Contact Center
Castel Communications, LLC. Profile
Company Name
Castel Communications, LLC.
Company Website
http://www.castel.com/HQ Location
3901 Genesee Street, Suite 300, Buffalo, NY 14225, US
Employees
11-50
Social
Financials
SEED
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