Castel Contact Center Overview
Castel-contact-center offers multichannel contact center solutions to enhance agent and customer experiences. Services include predictive dialing, IP PBX, email, SMS, chat, social media, and speech analytics.
Use Cases
Customers recommend Engagement Management, Helpdesk Management, Call Analytics, as the business use cases that they have been most satisfied with while using Castel Contact Center.
Business Priorities
Scale Best Practices and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Castel Contact Center.
Castel Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Castel Contact Center works with different mediums / channels such as Phone Calls.
Reviews
"...Castel Communications empowers your contact center with LIVE speech analytics technology that drives automated post-call review, agent compliance during a LIVE call, and superior customer engagement...." Peer review from Castel Communications
Castel Contact Center, Enghouse Interactive, Bright Pattern, Dixa Customer Service, Calabrio Call Recording, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Castel Contact Center
Top Industries
- Computer Software
- Banking
Popular in
- Enterprise
Castel Contact Center is popular in Computer Software, and Banking, and is widely used by Enterprise,
Castel Contact Center Customer wins, Customer success stories, Case studies
What solutions does Castel Contact Center provide for Engagement Management?
How does Castel Contact Center address your Helpdesk Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well Castel Contact Center solved their Contact Center Software needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used Castel Contact Center for engagement management and helpdesk management
Castel Contact Center Competitors
Castel Contact Center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (29) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (23) |
| Analytics | Read Reviews (29) |
Software Failure Risk Guidance
?for Castel Contact Center
Top Failure Risks for Castel Contact Center
Castel Communications, LLC. Profile
Company Name
Castel Communications, LLC.
Company Website
http://www.castel.com/HQ Location
3901 Genesee Street, Suite 300, Buffalo, NY 14225, US
Employees
11-50
Social
Financials
SEED
