bxp software: Use-Cases, Insights and Reviews | 2025 Cuspera

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bxp software | Work together with clients to develop unique solutions to their unique problems

bxp software Overview

bxp Software offers a cloud-based CRM solution that emphasizes personalization and adaptability to unique business challenges. The platform provides tools to enhance customer relationship management, focusing on increasing sales through expert consultation. bxp Software's CRM system supports safe and smart software solutions, tailored to meet specific organizational needs, rather than relying on generic, out-of-the-box options. This approach ensures that businesses can align their CRM strategies with distinct objectives, facilitating more effective customer interactions and data management.

Use Cases

Customers recommend Contact List Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using bxp software.

Other use cases:

Lifetime Value Management
Relationship Management
Lead Management
Customise Loyalty Program
Promotion Management
Contract Management
Sales Review & Feedback

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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using bxp software.

Other priorities:

Improve Efficiency
Scale Best Practices
Increase Sales & Revenue
Improve ROI

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bxp software Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...bxp contact centre software provides a range of award-winning CRM, Contact Centre Management, eLearning and Quality Assurance tools aimed at maximising efficiency and profitability for UK & Ireland Call Centres....." Peer review from bxp software

bxp software, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

bxp Software offers cloud CRM solutions for efficient customer relationship management. Contacting their experts can help increase sales.

Popular Business Setting

for bxp software

Top Industries

Non-Profit Organization Management
Hospitality

Popular in

Small Business
Mid Market

bxp software is popular in Non-Profit Organization Management, and Hospitality, and is widely used by Small Business, and Mid Market,

bxp software Customer wins, Customer success stories, Case studies

Why is bxp software the best choice for Contact List Management?

What solutions does bxp software provide for Onboarding?

How efficiently Does bxp software manage your Lifetime Value Management?

11 buyers and buying teams have used Cuspera to assess how well bxp software solved their CRM needs. Cuspera uses 144 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Association of Compliance Officers in Ireland (ACOI) - Non Profit Organization Management

bxp software helped the Association of Compliance Officers in Ireland (ACOI) replace their outdated membership system. The new solution connected their website, administration, and membership databas...e. It automated tasks, improved event management, and made email communication easier. Staff saved time and costs. Members can now book events and update details online. The CEO said bxp software brought together many important functions for ACOI.

3 Mobile - Telecommunications

bxp software helped 3 Mobile after its acquisition of O2. 3 Mobile needed to train many new staff on internal processes and store systems. They used bxp’s eLearning platform to deliver training with ...video, voiceover, and text. Staff could access training from any device, anywhere. The new system saved hundreds of man hours by reducing travel and speeding up training delivery.

One4all Gift Card - Financial Services

bxp software helped One4all Gift Card improve call center efficiency. Before bxp, One4all used spreadsheets to manage customer issues. The new system made customer service faster and easier. Staff fo...und the software simple to use. This led to better and quicker support for callers. The solution also reduced costs for the company.

Telefonica o2 - Telecommunications

bxp software helped Telefonica o2 in Ireland improve customer retention with a real-time loyalty program tool. Agents could enter a mobile number and instantly see personalized offers for each custom...er. This made it easier for agents to negotiate and keep high-value customers. Using bxp software reduced churn by 2%, saving over 24,000 customers in a year. The return on investment was about 15:1, and saved customers spent 10% more than average.

Dublin City Council - Government Administration

bxp software helped Dublin City Council improve customer experience. The council needed better training and quality checks for customer contacts. They chose bxp software for its easy updates and flex...ible eLearning and quality assurance tools. The system let them link training to assessments and adjust scoring to fit their needs. Key results focused on faster response, more agent availability, and better first call resolution. The council praised bxp software for strong support and confidence in the team.

FEXCO - Outsourcing

bxp software helped FEXCO improve their contact centre ticketing. FEXCO had trouble sorting and tracking over 100 daily tickets from team leaders. bxp software provided a blended form and work list t...o make ticket logging easier. Automated emails and calendar reminders improved communication. FEXCO saw better information quality and more first call resolutions during the pilot phase.

Peers used bxp software for contact list management and onboarding

bxp software Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.13/5 ★ Read Reviews (7)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.13/5 ★ Read Reviews (7)

Software Failure Risk Guidance

for bxp software

Top Failure Risks for bxp software

Business Express Software, Inc. Profile

Company Name

Business Express Software, Inc.

Company Website

https://www.bxpsoftware.com/

HQ Location

48 Western Parkway Business Park, Lower Ballymount Road, Dublin 12

Employees

Social

Financials