Real-World Case Studies and Customer Success Stories with bxp software

bxp software helped eir solve the problem of not being able to measure the value of mobile customers during calls. The solution was... a CRM system called The Retentions Calculator. It flagged customers at risk and suggested offers based on customer value. Agents used offers with the lowest cost impact. The system led to measurable save activity, better agent behavior, and clear management information. eir found bxp software flexible, easy to roll out, and highly adaptable.
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bxp software helped Telefonica o2 in Ireland improve customer retention with a real-time loyalty program tool. Agents could enter a... mobile number and instantly see personalized offers for each customer. This made it easier for agents to negotiate and keep high-value customers. Using bxp software reduced churn by 2%, saving over 24,000 customers in a year. The return on investment was about 15:1, and saved customers spent 10% more than average.
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bxp software helped 3 Mobile after its acquisition of O2. 3 Mobile needed to train many new staff on internal... processes and store systems. They used bxp’s eLearning platform to deliver training with video, voiceover, and text. Staff could access training from any device, anywhere. The new system saved hundreds of man hours by reducing travel and speeding up training delivery.
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bxp software helped FEXCO set up 24 new users quickly. The mass upload feature made the process fast and easy.... The wiki gave clear instructions. All users got the right access in under 10 minutes. FEXCO praised the feature for saving time and effort.
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bxp software helped One4all Gift Card improve call center efficiency. Before bxp, One4all used spreadsheets to manage customer issues. The... new system made customer service faster and easier. Staff found the software simple to use. This led to better and quicker support for callers. The solution also reduced costs for the company.
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bxp software helped Dublin City Council with their needs. The council said the bxp team always helps and gives them... confidence. This shows strong support and good service from bxp software. The testimonial highlights trust and satisfaction with the solution.
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bxp software helped Dublin City Council improve customer experience. The council needed better training and quality checks for customer contacts.... They chose bxp software for its easy updates and flexible eLearning and quality assurance tools. The system let them link training to assessments and adjust scoring to fit their needs. Key results focused on faster response, more agent availability, and better first call resolution. The council praised bxp software for strong support and confidence in the team.
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Bxp software helped Tourism Ireland manage contacts, events, and reporting with a SaaS contact management tool. Tourism Ireland needed a... system that worked on any device, supported multiple languages, and linked contact data to companies. Bxp software provided a self-service platform with strong security and easy reporting. Staff can now manage events, attendees, and export reports quickly. The new system brings real efficiencies and meets all of Tourism Ireland's needs.
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bxp software created a program for Fingal Counselling Services. The project was done pro-bono. This shows how a community group... and a private business can work together. The solution helped Fingal Counselling Services support their cause. The testimonial highlights the value of partnership between business and community groups.
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bxp software helped Airport Driving School upgrade their booking system. The new CRM made booking, instructor scheduling, and payments easy.... The system improved the client journey and made processes faster. Airport Driving School rarely misses calls now and captures more business. Training costs dropped because the system is easy to use. The Driving Instructor App integration made all processes work together.
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bxp software helped the Association of Compliance Officers in Ireland (ACOI) replace their outdated membership system. The new solution connected... their website, administration, and membership database. It automated tasks, improved event management, and made email communication easier. Staff saved time and costs. Members can now book events and update details online. The CEO said bxp software brought together many important functions for ACOI.
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bxp software helped FMI with support over the past week. The customer praised Philip from bxp software for being amazing... and brilliant. The testimonial highlights the positive experience with the support team. FMI expressed gratitude for the assistance received.
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bxp software helped ACOI connect all member contacts in one place. The solution brought together many functions into a single... network. ACOI values the support and personal service from the bxp team. The testimonial highlights improved organization and communication with members.
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bxp software helped Ladbrokes with course construction and media advice for learning needs. The bxp team supported Ladbrokes at every... step. They gave guidance on the best ways to deliver training. Ladbrokes valued the support from bxp software during the project. The testimonial highlights the positive experience with bxp software's development team.
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bxp software helped Gift Voucher Shop adapt the product to fit their business needs. The team worked closely on setup... and training. They created different solutions for the company. Customer service was helpful and responsive. The team was knowledgeable and reliable. Gift Voucher Shop recommends bxp software as a one stop package for business.
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bxp software helped FEXCO improve their contact centre ticketing. FEXCO had trouble sorting and tracking over 100 daily tickets from... team leaders. bxp software provided a blended form and work list to make ticket logging easier. Automated emails and calendar reminders improved communication. FEXCO saw better information quality and more first call resolutions during the pilot phase.
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