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Telecommunications Case Studies and Customer Success Stories with bxp software
eir
- Telecommunications
- Large
Dublin, Ireland
bxp software helped eir solve the problem of evaluating mobile customer value during calls. The new CRM system, called The... Retentions Calculator, flags customers at risk and suggests offers based on risk and value. Agents now follow a clear, approved process for retention and cost management. The system is easy to use, highly configurable, and has been rolled out across the organization. eir reports measurable save activity and improved agent behavior.
bxp software helped Telefonica O2 in Ireland cut churn by 2% with a real-time loyalty program tool. Agents used the... system to match offers to customers based on spend, device, and contract. Over 24,000 customers were retained in one year. The return on investment reached 15:1. Saved customers spent 10% more than average.
bxp software helped 3 Mobile after its merger with O2. The company needed to train many new staff on store... systems and customer service. bxp's eLearning platform let them use video, voiceover, and text for training. Staff could access materials from any device. The solution saved hundreds of man hours by reducing travel and speeding up training.
bxp software helped eir solve the problem of evaluating mobile customer value during calls. The Retentions Calculator CRM flagged contract... rollovers and identified customer risk and value. Agents received tailored offers based on risk, supporting retention and cost control. eir saw measurable save activity, better agent behavior, and improved management information. The system was easy to roll out and highly adaptable across the organization.
3 Mobile used bxp software to train staff after merging with O2. The company needed to teach new employees about... internal processes and store systems. bxp software let them deliver training with video, voiceover, and text. Staff could access materials from any device, anywhere. The platform cut training time and saved hundreds of man hours by reducing travel and speeding up content delivery.
Telefonica O2 Ireland
- Telecommunications
- Very Large
Dublin, Ireland
bxp software helped Telefonica O2 Ireland improve customer retention with a real-time loyalty program tool. Agents could instantly access tailored... offers for each customer, based on spend, device, and contract length. The solution enabled positive, data-driven conversations and protected high-value customers. Churn rate dropped by 2%, saving over 24,000 customers in a year. The return on investment reached 15:1, with saved customers spending 10% more than average.
Financial Services Case Studies and Customer Success Stories with bxp software
FEXCO
- Financial Services
- Large
Killorglin, Ireland
FEXCO used bxp software's mass upload feature to set up 24 new users. The process took less than 10 minutes.... The wiki provided clear guidance. All users received the right access quickly. FEXCO praised the feature for its speed and ease of use.
bxp software helped One4all Gift Card improve call center efficiency. Before bxp, they used spreadsheets, which slowed customer service. With... bxp, they now resolve customer issues faster. The software is easy to use and cost-effective. One4all reports much better and quicker customer service.
Association of Compliance Officers in Ireland (ACOI)
- Financial Services
- Medium
bxp software replaced ACOI's outdated membership system. The new solution links their website, membership database, and the Institute of Banking.... It automates admin tasks, supports event management, and streamlines email communication. Staff save time and costs. Members can now book events and update details online. ACOI reports significant cost savings and improved efficiency.
FEXCO used bxp software's mass upload feature to set up 24 new users. The process took less than 10 minutes.... The built-in wiki provided clear guidance. All users received the right access quickly. FEXCO praised the feature for its speed and ease of use.
One4all used bxp software to handle a high volume of customer calls about its multi-store gift card. Before bxp, the... team managed issues with spreadsheets, which slowed service. With bxp software, One4all improved customer service speed and efficiency. The platform is easy to use and cost-effective. Staff now resolve customer issues faster, leading to better service.
Education Case Studies and Customer Success Stories with bxp software
Airport Driving School
- Education
- Small
Dublin, Ireland
Airport Driving School partnered with bxp software to upgrade their booking and CRM system. The new solution streamlined student bookings,... instructor and vehicle scheduling, and payment integration. The system improved the client journey, making processes intuitive and interactive. Airport Driving School now rarely misses calls and captures more business. Training costs dropped due to the system's ease of use. Integration with the Driving Instructor App harmonized their entire process.
bxp software helped Airport Driving School upgrade their CRM and booking system. The new solution made booking and communication easier... for students and instructors. Payment integration and diary access improved efficiency. The system reduced training costs and helped capture more business. The customer called it the biggest revolution in their business history.
Airport Driving School upgraded its booking system with bxp software. The new CRM improved the client journey and made booking... and communication easier. The system now manages all student bookings, instructor schedules, and payments in one place. Training costs dropped due to the system's ease of use. The integration with the Driving Instructor App streamlined the entire process. The school rarely misses calls and captures more business now.
bxp software helped Airport Driving School upgrade their booking system. The new CRM made booking, instructor scheduling, and payments easy.... The system improved the client journey and made processes faster. Airport Driving School rarely misses calls now and captures more business. Training costs dropped because the system is easy to use. The Driving Instructor App integration made all processes work together.
Dublin City Council
- Government Administration
- Large
Dublin, Ireland
Dublin City Council trusts bxp software for their needs. The council says the bxp team always helps and solves problems... quickly. They feel confident working with bxp software. The partnership makes their work easier. The council values the support and service from bxp.
Dublin City Council
- Government Administration
- Very Large
bxp software helped Dublin City Council improve customer experience with eLearning and online testing. The council used bxp for quality... assurance, training, and flexible process updates. They liked linking Q.A. results to training and customizing assessments. Key benefits included better speed of response, agent availability, and first call resolution. The council praised bxp's support and confidence in the team.
bxp software helped Dublin City Council with their needs. The council said the bxp team always helps and gives them... confidence. This shows strong support and good service from bxp software. The testimonial highlights trust and satisfaction with the solution.
Dublin City Council
- Government Administration
- Large
Dublin, Ireland
bxp software helped Dublin City Council improve customer experience with eLearning and online testing. The council used the platform to... deliver quality assurance and training without IT delays. They could update courses and assessments easily. Key benefits included faster response, better agent availability, and higher first call resolution. The system matched their needs without extra complexity or cost.
Fingal Counselling Services
- Non Profit Organization Management
- Small
Dublin, Ireland
bxp software created a custom program for Fingal Counselling Services. The project was delivered on a pro-bono basis. This partnership... shows how a non-profit and a private company can work together. The solution helped Fingal Counselling Services support their community work. The collaboration highlights the value of technology for voluntary groups.
ACOI used bxp software to connect all member contacts in one place. The solution brought together many functions into a... single network. This made it easier for ACOI to manage communication with members. The team at bxp provided strong support. ACOI values the personal service from bxp. They plan to keep working with bxp software.
Fingal Counselling Services
- Non Profit Organization Management
- Small
Dublin, Ireland
bxp software created a custom programme for Fingal Counselling Services. The project was delivered on a pro-bono basis. This partnership... shows how a non-profit and a private company can work together. The solution helped the community group achieve its goals. The collaboration highlights the value of technology for voluntary organizations.
Hospitality Case Studies and Customer Success Stories with bxp software
Tourism Ireland
- Hospitality
- Medium
Bxp software delivered a SaaS contact management tool for Tourism Ireland. The system supports multi-language data entry, event management, and... advanced reporting. Staff can manage contacts, events, and reports from any device. The solution improved efficiency and allowed self-service updates. Tourism Ireland reports real efficiencies and values the partnership with bxp software.
Tourism Ireland needed a new contact management tool to handle global marketing contacts and event management. They chose bxp software... for its SaaS platform, multi-device support, and strong data security. The system enabled easy event creation, attendee tracking, and robust reporting. Staff can manage contacts, link communications, and export data in multiple formats. The solution improved efficiency and met all project requirements.
Retail Case Studies and Customer Success Stories with bxp software
Gift Voucher Shop
- Retail
- Small
Dublin, Ireland
Gift Voucher Shop uses bxp software to meet unique business needs. The team at bxp software helped with setup and... training. They created custom solutions for different parts of the company. Customer service is fast and helpful. The product is flexible and easy to use. Gift Voucher Shop recommends bxp software as a complete business solution.
Gift Voucher Shop uses bxp software to meet unique business needs. The product adapts to their requirements and supports different... solutions across the company. bxp software provided setup, training, and ongoing support. The customer highlights fast, reliable service and strong customer care. They recommend bxp software as a complete business solution.
Fingal Counselling Service
- Health, Wellness And Fitness
- Small
bxp software gave Fingal Counselling Service a new client management system. FCS needed to manage growing client data and improve... service. The solution made it easy to search, sort, and organize information. Staff now save hours and protect client data better. The system also frees up physical space and boosts data security.
Fingal Counselling Service
- Health, Wellness And Fitness
- Small
Dublin, Ireland
bxp software gave Fingal Counselling Service a new client management system. The system helps them manage more client data and... contact. It saves hours of time and makes searching and sorting data easy. The new system keeps personal data safer and frees up physical space. Now, FCS can protect information from fire, theft, or loss and serve clients better.
bxp software helped FMI, a leading field management agency in Ireland, improve CRM efficiency. FMI manages payroll for over 800... employees weekly. Staff at FMI use the bxp platform as their main CRM system. The team values bxp's agile support and easy communication. FMI recommends bxp for its reliable service and strong partnership.
FMI, Ireland’s top field management agency, manages payroll for over 800 employees weekly. They needed a CRM system to support... their large, dynamic workforce. FMI chose bxp software as their CRM platform. Staff use the system regularly and value its agility and support. FMI’s IT manager highlights bxp’s responsive team and strong customer service.
Association of Compliance Officers in Ireland (ACOI)
- Professional Training & Coaching
- Small
Dublin, Ireland
bxp software replaced ACOI's outdated membership system. The new solution links their website, membership database, and the Institute of Banking.... ACOI can now manage 4,000 member records, automate admin tasks, and send mass emails. Members book events and update details online. Staff save time and costs with a single-point admin tool.
Consumer Services Case Studies and Customer Success Stories with bxp software
FEXCO
- Consumer Services
- Large
bxp software helped FEXCO improve their contact centre ticketing. FEXCO used a blended form and work list to log tickets... more efficiently. Automated emails and calendar reminders improved communication. The quality of information increased. This led to more first call resolutions during the pilot phase.
Other Industry Case Studies and Success Stories with bxp software
Ladbrokes
- Gambling & Casinos
- Large
London, UK
Ladbrokes worked with bxp software to build custom training courses. The bxp team helped design the courses and advised on... the best media for each learning need. Ladbrokes received support throughout the project. The partnership improved their training delivery process.
FMI used bxp software and received excellent support from the team. The customer thanked Chris for his help and praised... Philip for being amazing and brilliant. The testimonial highlights the positive experience with bxp software's customer service. No specific metrics or business outcomes are mentioned.
bxp software helped ACOI connect all member contacts in one place. The solution brought together many functions into a single... network. ACOI values the support and personal service from the bxp team. The testimonial highlights improved organization and communication with members.
bxp software helped FMI with support over the past week. The customer praised Philip from bxp software for being amazing... and brilliant. The testimonial highlights the positive experience with the support team. FMI expressed gratitude for the assistance received.
Ladbrokes worked with bxp software to improve their learning programs. The bxp team helped build courses and gave advice on... the best media for each part of the training. Ladbrokes got support at every step. The partnership made it easier to deliver learning to their team.
FEXCO used bxp software to improve ticket management in their resource planning department. They created a ticketing tool that lets... team leaders log tickets efficiently. Automated emails and calendar reminders help keep everyone informed. The new system improved the quality of information received. This led to more first call resolutions during the pilot phase.
