Avaya OneCloud Overview

Avaya-onecloud offers cloud-based solutions for CX, collaboration, and contact centers. Great brand experiences are built with Avaya's tailored tools for team needs.

Use Cases

Customers recommend Collaboration, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Avaya OneCloud.

Other use cases:

  • Customise Loyalty Program
  • Workflow Management
  • Helpdesk Management
  • Contact List Management
  • Identify Target Customers
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Avaya OneCloud.

Other priorities:

  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Grow Market Share
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Avaya OneCloud Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya OneCloud works with different mediums / channels such as Website. and Promotions.

Avaya OneCloud's features include Alerts: Popups & Notifications. and Avaya OneCloud support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Avaya OneCloud analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Avaya IX Collaboration meetings-as-a-service is natively built on Google Cloud Platform and is available globally...." Avaya Extends AI and Cloud Integration with Google Cloud To Provide Customers with More Intelligent, Flexible Solutions - Directors Club Newswire
"...The Avaya OneCloud CCaaS portfolio provides customer and workforce engagement solutions supplemented by capabilities such as AI-infused bots, predictive routing, and real-time sentiment analysis, and agent guidance...." Avaya Acclaimed by Frost & Sullivan for Elevating Contact Center Workforce Engagement Management with its OneCloud Portfolio
"...My greatest satisfaction is witnessing in real-time how Avaya partners can take ideas based on customer feedback and......" Cloud Business & Communications Solutions

Avaya OneCloud, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Avaya OneCloud Customer wins, Customer success stories, Case studies

How can Avaya OneCloud optimize your Collaboration Workflow?

How does Avaya OneCloud address your Engagement Management Challenges?

How can Avaya OneCloud enhance your Customer Feedback Management process?

11 buyers and buying teams have used Cuspera to assess how well Avaya OneCloud solved their Contact Center Software needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Johns Hopkins Health System (JHHS) - Hospital & Health Care - Hospital & Health Care

Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC EMR automated patient identification and gave agents instant... access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.

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Grupo Roelsa - Retail - Retail

Avaya Experience Platform helped Grupo Roelsa connect operations across four countries. The company integrated all customer service channels into one cloud-based platform. Operational efficiency and ...customer service quality improved by 95%. Agent effectiveness and customer satisfaction rose by 99%. Grupo Roelsa now delivers faster, more reliable support for retail and fast food clients.

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Florida State University - Education - Education

Florida State University used Avaya to unify communications across 20 branch campuses. Avaya enabled 13,750 employees to switch to remote work in just one week. The solution integrates with Microsoft... Teams and supports both softphones and on-premises phones. FSU now has a self-service portal for voicemail and call forwarding, freeing up IT resources. The Real-Time Crime Center at FSU also benefits from Avaya's flexible communications platform.

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VdK Baden-Württemberg - Non Profit Organization Management - Non-Profit Organization Management

Avaya Cloud Office helped VdK Baden-Württemberg keep phone consultations running during the pandemic. Staff could work from home and still support over 250,000 members. The UCaaS solution made it eas...y to switch to remote work and keep all 35 offices connected. Employees did not need long training to use the new system. The solution improved work-life balance and set the stage for more digital collaboration in the future.

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Access Bank - Financial Services - Financial Services

Access Bank used Avaya technology to modernize customer and employee experiences. The bank reduced voice response time from nearly 3 minutes to 30 seconds. Email response time dropped from 144 hours ...to under 7 hours. First call resolution improved to 74%. Access Bank integrated voice biometrics, conversational AI, and video banking for secure, inclusive service. The hybrid cloud system helped scale operations and improve customer satisfaction scores.

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C3i Solutions - Information Technology And Services - Information Technology and Services

C3i Solutions used Avaya to consolidate six contact center systems into one. The company supports over 35 million omnichannel interactions yearly for 150+ clients in 175 countries. Avaya enabled C3i ...Solutions to offer more flexible, innovative services like mobile IVR, video, and co-browsing. The IT team now manages a single platform, reducing training needs and rack space. Clients responded with high excitement for the new capabilities and faster rollout of innovations.

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Avaya OneCloud - Delivering The Total Experience

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Peers used Avaya OneCloud for collaboration and engagement management

Avaya OneCloud Features

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  • Medium
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FEATURE RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (10)
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

4.13/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.58/5 ★

Read Reviews (10)
Custom Reports

4.21/5 ★

Read Reviews (7)
Analytics

4.13/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Avaya OneCloud

Top Failure Risks for Avaya OneCloud

Avaya LLC News

Product

Avaya Unveils the Zero-Downtime Nexus Communications Platform

Avaya has launched the Nexus Communications Platform, designed for zero-downtime in critical sectors like public safety and healthcare. This cloud-native platform integrates with existing hardware and supports Azure and Google Cloud, offering high-fidelity voice clarity and AI tools. It aims to modernize communications without costly infrastructure overhauls, ensuring security and compliance.

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Product

Avaya finds louder voice for mission-critical comms platform

Avaya has launched Nexus, a mission-critical voice platform designed for regulated industries like healthcare and public safety. Nexus offers high reliability, security, and integration with existing systems, supporting both cloud and on-premise environments. It aims to enhance AI-driven workflows and ensure zero downtime for critical communications.

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Product

Avaya Nexus a mission-critical voice platform for highly regulated ...

Avaya introduces Avaya Nexus, a voice platform tailored for high-security sectors like healthcare and finance. It offers robust security, high-fidelity voice, and cloud-native flexibility, addressing reliability and compliance needs. Avaya Nexus integrates with existing systems, supporting AI-driven features for enhanced communication.

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Product

Avaya Nexus Targets High-Stakes Industries with Zero-Downtime Voice

Avaya has launched Avaya NexusTM, a new voice platform designed for high-stakes industries like healthcare and financial services. It offers zero-downtime reliability and high-fidelity audio, addressing the needs for security and compliance in critical sectors. The platform supports hybrid deployment, integrating with existing systems to modernize without disruption. Avaya targets a niche market, leveraging its expertise in enterprise-grade voice communications.

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Avaya LLC Profile

Company Name

Avaya LLC

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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