Sharpencx Contact Center Overview
Sharpen's AI-powered cloud contact center software enhances customer interaction by merging self-service capabilities with agent experiences. It simplifies communication processes, allowing customer service teams to efficiently manage inquiries. The platform's AI tools empower agents to provide personalized support, improving customer satisfaction. Sharpen is utilized by various organizations, including Centricity and ProtectAll, showcasing its adaptability across industries. This software supports seamless transitions between automated responses and human interaction, ensuring a cohesive customer journey.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Sharpencx Contact Center.
Business Priorities
Enhance Customer Relationships and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using Sharpencx Contact Center.
Sharpencx Contact Center Use-Cases and Business Priorities: Customer Satisfaction Data
Sharpencx Contact Center works with different mediums / channels such as E-Mail. and Phone Calls.
Sharpencx Contact Center's features include Feedback Surveys, and Recording. and Sharpencx Contact Center support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Sharpencx Contact Center analytics capabilities include Analytics, and Custom Reports.
Sharpencx-contact-center is revolutionizing omni-channel, agent experience, and customer service in contact centers. The platform prioritizes agents, enhancing overall efficiency and satisfaction.
Sharpencx Contact Center Customer wins, Customer success stories, Case studies
How does Sharpencx Contact Center address your Customer Feedback Management Challenges?
How efficiently Does Sharpencx Contact Center manage your Engagement Management?
How does Sharpencx Contact Center address your Workflow Management Challenges?
16 buyers and buying teams have used Cuspera to assess how well Sharpencx Contact Center solved their business needs. Cuspera uses 121 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.
Peers used Sharpencx Contact Center for customer feedback management and engagement management
Sharpencx Contact Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (7) |
| Custom Reports | Read Reviews (5) |
Software Failure Risk Guidance
?for Sharpencx Contact Center
Top Failure Risks for Sharpencx Contact Center
Sharpen Technologies, Inc News
SharpenCX and Ytel Merge to Deliver a Unified, AI-Powered Customer Experience Platform
SharpenCX has merged with Ytel to create a unified AI-powered customer experience platform. This merger combines SharpenCX's AI-driven agent technology with Ytel's cloud communications infrastructure, enhancing capabilities in voice, messaging, and predictive engagement. The integration aims to provide businesses with a seamless, omnichannel communication system, improving customer interactions across various industries.
Reducing Agent Turnover with AI and Self-Service Integration
Integrating AI and self-service solutions can help reduce call center agent turnover by creating a supportive environment and improving efficiency. This approach addresses high hiring costs and inconsistent service due to employee churn.
Sharpen Technologies, Inc Profile
HQ Location
211 N. Pennsylvania Street, 4th Floor, Indianapolis, IN 46204
Employees
51-100
Social
Financials
PRIVATE
