Sharpencx Contact Center: Use-Cases, Insights and Reviews | 2026 Cuspera

SharpenCX helped Five Star Credit Union quickly replace their previous call center system to support 54,000 members. The solution enabled smooth implementation and fast support for over 30 agents. Pe...rformance Tiles let agents track goals and improve service quality. Managers used real-time data to coach teams and boost agent confidence. Five Star expanded SharpenCX to more departments in just one week, improving both customer and agent experiences.
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Sharpen helped Bankers Life boost average outbound calls per agent by 46%. The insurance company replaced an unstable contact center platform with Sharpen, improving supervisor oversight and reportin...g. Supervisors now save over 10 hours per week on admin tasks. Appointment bookings rose 223% and candidate show rates increased 163% with omnichannel engagement. Quality scores for recruiters now regularly reach close to 100%.
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Sharpen helped Centricity, an insurance provider, improve CSAT by 15% and reduce callbacks by 16%. Centricity replaced their legacy Avaya phone system with Sharpen's omnichannel support platform. The...y used real-time data and performance tiles to coach agents and track metrics. The company moved to a remote work model and saw agent productivity and satisfaction rise. Hold times dropped by 12%, and agents gained more control over their performance.
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Sharpen helped AGIA, a leading insurance broker and administrator, cut average handle time by 12%. The platform enabled AGIA to save over $87,000 per year and improve member service. AGIA’s contact c...enter team now uses self-service IVR and real-time analytics. Managers can quickly adjust workflows without vendor support. Agents see their performance metrics daily, boosting transparency and motivation.
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Sharpen helped Radio Systems Corporation, a global pet products company, move their contact center to the cloud. They replaced their legacy system, integrated with Salesforce, and consolidated vendor...s. Within 60 days, they cut handle times by 45 seconds and improved agent efficiency by 9.4%. The company saved $342,000 in telco, hardware, and licensing costs. Service levels rose by 13.6% and absenteeism dropped to zero on Saturdays.
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SharpenCX helped OLE Health move to a cloud-native contact center. OLE Health improved agent performance with custom metrics and real-time dashboards. The team could now work from home easily, even d...uring the Omicron COVID-19 surge. SharpenCX’s data science team built custom reports for leadership and managers. OLE Health saw faster setup, better reporting, and more agent visibility. The transition was smooth with strong support and training.
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