OnAvaya Overview
This is a summary of the comprehensive capabilities and benefits of OnAvaya based on over 134 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
OnAvaya, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if OnAvaya is right for your needs? Our Cuspera AI engine can evaluate how OnAvaya fits your specific business needs, industry, and context. Get your personalized assessment report today.
OnAvaya supports business activities such as:
- Collaboration
- Sales Call Management
- Engaging And Following Up
- Measuring Customer Satisfaction
- Conference Call Management
OnAvaya can help you with many business goals, such as Enhance Customer Relationships, and Acquire Customers. It can help manage these activities if you use Video Chat and Phone Calls for these needs.
OnAvaya Information Technology and Services Vertical is its biggest customer base.
Reviews
"...The Avaya video conferencing devices are state of the art products and are very effecting and impressive at their output...." Peer review by Subodh G, Sr. Talent Aquisition, Information Technology and Services
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well OnAvaya solved their Contact Center Software needs. Cuspera uses 134 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using OnAvaya.
Use Cases
Peers recommend Collaboration , Sales Call Management , Engaging And Following Up , as the business use cases that they have been most satisfied while using OnAvaya.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video, Chat and Phone Calls |
4.76/5 ★ |
"...The Avaya video conferencing devices are state of the art products and are very effecting and impressive at their output...." Peer review by Subodh G, Sr. Talent Aquisition, Information Technology and Services |
| Sales Call Management with Phone Calls and Chat |
4.67/5 ★ |
"...Managing phone calls from customers is quick and easy with Avaya...." Peer review by Brock E., Captive Operations Specialist, Automotive |
| call recording |
4.16/5 ★ |
"...Very organise to track the calls records by date, time, user, phone number, etc. . ...." Peer review by Verified Reviewer, Internet |
| Engaging And Following Up with Chat |
4.04/5 ★ |
"...Very practical to manage, as a supervisor this software help me to control and make follow up...." Peer review by Verified Reviewer, Internet |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video, Chat and Phone Calls |
4.76/5 ★ |
"...The Avaya video conferencing devices are state of the art products and are very effecting and impressive at their output...." Peer review by Subodh G, Sr. Talent Aquisition, Information Technology and Services |
|
| Sales Call Management with Phone Calls and Chat |
4.67/5 ★ |
"...Managing phone calls from customers is quick and easy with Avaya...." Peer review by Brock E., Captive Operations Specialist, Automotive |
|
| call recording |
4.67/5 ★ |
| Engaging And Following Up with Chat |
4.04/5 ★ |
"...Very practical to manage, as a supervisor this software help me to control and make follow up...." Peer review by Verified Reviewer, Internet |
|
6+ more Business Use Cases
Our AI advisor, Wyz, harnessed 134 insights from peers and experts to help you assess how these OnAvaya use cases fit your Contact Center Software needs.
Popular Business Setting
for OnAvaya
Top Industries
- Information Technology and Services
- Internet
- Hospitality
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Peers used OnAvaya to Enhance customer relationships and Acquire customers
IT and Other Capabilities
for OnAvaya
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (17) |
| Data Import | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (31) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
Software Failure Risk Guidance
?for OnAvaya
Top Failure Risks for OnAvaya
Vendor Profile Details
Company Name
Avaya
Company Website
https://www.avaya.com/en/HQ Location
2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA
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