Latest Product Updates and Feature Enhancements in Contact Center Software
Leaptree Unveils Next-Generation AI Enhancements for Optimize, Redefining CX Quality Assurance in Salesforce - AiThority
Leaptree has introduced AI-driven enhancements to its Optimize solution, aiming to transform customer experience quality assurance within Salesforce. These advancements leverage artificial intelligen...ce to improve performance management and operational efficiency for Salesforce users.
Calabrio offers Omni Agent Intelligence to centralize quality and performance across human and AI agents - KMWorld
Calabrio has launched Omni Agent Intelligence, a solution designed to unify quality and performance management for both human and AI agents. This offering aims to enhance operational efficiency by pr...oviding centralized insights and analytics to optimize customer interactions.
CallTower expands CT Text to include WhatsApp - Comms Business
CallTower has expanded its CT Text messaging solution to integrate WhatsApp, allowing businesses to communicate globally through their existing UCaaS infrastructure, which includes Microsoft Teams an...d Webex. This integration provides a cost-effective, secure communication channel for businesses, enhancing global reach and compliance with local regulations. It supports various message types, aiding in marketing, authentication, and customer support.
CallTower adds secure and affordable WhatsApp comms for employees, customers and businesses of all sizes
CallTower introduces secure and cost-effective WhatsApp communication solutions for employees, customers, and businesses of all sizes, enhancing its cloud communication offerings.
P-Series V22.3 BETA & YCM Updates: Advanced CDR, Dark Mode and More
Yeastar has launched the P-Series V22.3 BETA, introducing features like Advanced CDR with Call Timeline and a Dark Mode for PBX systems. The beta release allows users to test new enhancements such as... improved SIP trunk access control and white-label theme customization through Yeastar Central Management (YCM). These updates aim to enhance call management, user experience, and operational efficiency for partners and users.
OpenText Capture now available in the OpenText Private Cloud
OpenText has launched OpenText Capture in its Private Cloud, offering a dedicated, single-tenant environment for high-volume information processing. This solution enhances security, reduces IT burden...s, and supports compliance while providing intelligent document capture capabilities. OpenText Capture 25.4 includes AI-driven features for data automation and real-time monitoring, optimizing workflows like accounting and HR onboarding.
masterfermin02/vicidial-api-wrapper
The Vicidial API Wrapper v4.0 introduces significant enhancements for developers integrating with the Vicidial API. Key updates include a new configuration system, improved validation, structured res...ponse DTOs, and enhanced reliability features like configurable timeouts and automatic retries. These changes aim to streamline the integration process and improve the developer experience.
Mitel CX 2.0 serves double duty in Mitels transformation
Mitel has launched Mitel CX 2.0, an upgraded customer experience platform featuring generative AI virtual agents to enhance contact center operations. This platform supports private cloud, hybrid, an...d on-premises deployments. The launch signifies Mitel's strategic shift post-Unify acquisition and restructuring, aiming to strengthen its market position against competitors like Cisco and Zoom.
Bright Pattern Introduces AI Agent Assist: Turn Every Agent into a Top Performer
Bright Pattern has launched AI Agent Assist, part of its AI Suite, enhancing contact center operations with real-time AI-driven suggestions. Features include intelligent teleprompters, next-best acti...on recommendations, real-time transcription, sentiment analysis, and knowledge base integration. This tool aims to improve agent performance, reducing handle time by 40-60% and increasing first-call resolution by 25-35%.
OpenText (NasdaqGS:OTEX) Valuation Spotlight as New AI Data Platform and Integrations Unveiled
OpenText has launched a new AI Data Platform, enhancing its cloud suite with AI and automation capabilities like Titanium X and MyAviator. These integrations aim to boost customer spending and pipeli...ne conversion, driving revenue and margin improvements. This strategic move reflects OpenText's focus on scalable AI solutions and information governance, amid challenges like declining legacy revenue and restructuring risks.
8x8 Strengthens Customer Data Privacy With New International Cloud Protection Standard
8x8 has implemented the ISO/IEC 27018 standard, enhancing its cloud platform's data privacy and security. This international standard ensures responsible handling of personal data, benefiting custome...rs in regulated industries by reducing compliance risks and improving data transparency. This initiative aligns with 8x8's commitment to privacy by design and strengthens its comprehensive security framework.
8X8 promotes automated SMS to boost appointment attendance - Traders Union
8x8 has introduced an automated SMS solution aimed at reducing missed appointments, thereby enhancing business efficiency. This initiative aligns with broader trends in business communications, focus...ing on improving operational workflows without adding extra workload. The company also highlights its integration of Mitel phones into a unified CX strategy, emphasizing seamless and secure business processes.
Mitel Introduces Mitel CX 2.0
Mitel has launched Mitel CX 2.0, an upgraded version of its customer experience platform. This release includes enhanced features aimed at improving customer interactions and streamlining communicati...on processes for businesses.
OpenText Debuts AI Data Platform for Secure Enterprise Data | OTEX Stock News
OpenText has launched the OpenText AI Data Platform (AIDP), an open framework designed to enhance secure enterprise AI adoption. This platform integrates governance, multi-cloud, and multi-model supp...ort, enabling AI agents to operate effectively within enterprise systems. OpenText also announced an expanded partnership with Databricks to enhance data integration and governance capabilities, supporting AI-driven innovation at scale.
Beesion Achieves ISO 9001 Certification, Strengthening Its Commitment to Quality, Excellence, and Operational Efficiency
Beesion has achieved ISO 9001 certification, emphasizing its dedication to quality, excellence, and operational efficiency. This certification is a testament to Beesion's commitment to maintaining hi...gh standards in its processes and services.
Mitel Unveils Workflow Studio: Low-Code/No-Code GenAI-Powered Automation for The Modern Workplace - Yahoo Finance
Mitel has launched Workflow Studio, a low-code/no-code platform powered by GenAI, to automate communication processes without complex coding. It integrates with Mitel's UC solutions and third-party a...pps like Microsoft 365 and Salesforce. Heilig Hart Hospital in Belgium has successfully implemented it to improve communication efficiency. The platform enhances operational efficiency and customer engagement.
Freshworks Inc. Introduces Enhanced AI Capabilities in Freshservice for Streamlined IT Management and Improved Employee Experience - Quiver Quantitative
Freshworks Inc. has enhanced its AI-powered IT management platform, Freshservice, with new AI capabilities to improve issue resolution and employee experience. Key features include upgraded Freddy AI... Agents for self-service, proactive integrations for early issue detection, and AI-powered Intelligent Routing for efficient ticket management. Freshservice was recognized as a Strong Performer in The Forrester WaveTM report, highlighting its effectiveness in enterprise service management.
P-Series PBX Updates(Nov. 2025): Built-in STIR/SHAKEN Solution, Red Hat SSO Integration & More
Yeastar has updated its P-Series PBX with built-in STIR/SHAKEN support to meet FCC and CRTC requirements, enhancing call authentication and reducing spoofing. The update also includes Red Hat SSO int...egration for seamless user management and single sign-on. Additional features include DOD switching via BLFs and SIP 302 Redirect support for regulatory compliance.
OpenText Cybersecurity Introduces New Capabilities to Unite Defenses Across Identity ...
OpenText Cybersecurity has launched new capabilities aimed at enhancing defense mechanisms by integrating identity management with cybersecurity solutions. These enhancements are designed to provide ...a unified approach to security, improving the protection of digital assets against evolving threats.
OpenText's content management solution certified for SAP cloud ERP By Investing.com
OpenText's Core Content Management for SAP solutions has been certified for SAP S/4HANA Cloud Public Edition. This certification establishes OpenText as an SAP Solution Extensions partner, enhancing ...its document management platform to support SAP Cloud ERP. The integration connects structured data with unstructured content, aiding organizations in modernizing business processes.
8x8 Integrates Mitel Phones for Seamless VoIP Experience
8x8 has integrated Mitel SIP desk phones, enabling seamless access to its platform without requiring hardware replacements. This integration enhances voice resiliency and user experience through AI i...nnovations, aligning with 8x8's strategy to expand enterprise voice capabilities. It offers cost savings, faster deployments, and robust solutions for hybrid and mission-critical scenarios, benefiting high-compliance industries.
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These upd...ates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
Ringover's AIRO Coach: Real-time AI Coaching for Customer Relations
Ringover has launched AIRO Coach, an AI-based real-time coaching tool integrated into its Empower platform. This tool offers personalized support for sales and customer relations teams, enhancing com...munication and skill development. AIRO Coach provides context-specific guidance and answers, leveraging AI to improve interactions and performance for SMEs and large accounts.
OpenText launches AI-driven security tools to boost enterprise compliance
OpenText has launched AI-driven security tools as part of its Cloud Editions 25.4 release to enhance enterprise compliance. The new capabilities include Core Threat Detection and Response, Core Ident...ity Foundation, Application Security Aviator, and Data Privacy and Protection. These tools aim to integrate AI into security processes, improve governance, and ensure compliance with regulations like GDPR and HIPAA. They offer features such as behavioral analytics, automated code fixes, and advanced encryption to manage threats and enforce regulatory standards.
OpenText enhances security for AI innovation - IBS Intelligence
OpenText has introduced advanced cybersecurity capabilities in its Cloud Editions (CE) 25.4, aimed at securely integrating AI into enterprise operations. The suite includes OpenText Core Threat Detec...tion and Response, Core Identity Foundation, Application Security Aviator, and Data Privacy and Protection, enhancing security across identity, data, and applications. These innovations support AI-driven transformation with a focus on compliance and governance, enabling faster, smarter security operations.
New OpenText capabilities enhance enterprise defense with AI across identity, data, and apps
OpenText has introduced new AI-powered cybersecurity capabilities in its CE 25.4 release, enhancing enterprise defense across identity, data, and applications. These innovations include OpenText Core... Threat Detection and Response for behavioral analytics, Core Identity Foundation for access protection, and Application Security Aviator for auto-remediation. The enhancements aim to unify defenses, ensure compliance with regulations like GDPR and HIPAA, and support secure, AI-driven operations.
OpenText Cybersecurity Launches New Capabilities to Create Trusted Foundation for AI - IT Security / Anti - Spam / Cybersecurity - Actuate Corporation | OpenText
OpenText Cybersecurity Launches New Capabilities to Create Trusted Foundation for AI - IT Security / Anti - Spam / Cybersecurity - Actuate Corporation | OpenText
OpenText Cybersecurity Launches New Capabilities to Create Trusted Foundation for AI
OpenText Cybersecurity has launched new capabilities in version CE 25.4 to enhance AI integration in security operations. These include OpenText Core Threat Detection and Response for behavioral anal...ytics, OpenText Core Identity Foundation for identity management, and OpenText Application Security Aviator for auto-remediation. These innovations aim to unify security defenses and ensure compliance with regulations such as GDPR and HIPAA.
OpenText Pushes AI-Powered Insurance Tools Deeper Into The Cloud - Finimize
OpenText has launched AI-powered integrations for Guidewire, enhancing insurance workflows by embedding AI insights and content management into Guidewire's platforms. These tools streamline complianc...e and decision-making, benefiting insurers by automating processes and improving data handling. This move positions OpenText as a key player in the insurance sector's digital transformation.
20% Discount for Education Sector Licences | 3CX
3CX is offering a 20% discount on licenses for the education sector, applicable to purchases, renewals, and upgrades of a minimum 32SC+ license. This initiative aligns with their extension Fair Use p...olicy and requires licenses to be registered under the educational establishment's domain name.
Yeastar TWA 2025 Debut: Enterprise UC Platform for Simpler Operator Control
Yeastar introduced its Enterprise UC Platform at Telecoms World Asia 2025, designed for Internet Telephony Service Providers and Managed Service Providers. The platform offers centralized management,... white-label branding, and advanced geo-redundancy, supporting over 100 integrations and 500 devices. It aims to enhance operational efficiency and service continuity, driving digital transformation for partners.
Ringover announces the launch of Pitch Room, a unique AI-powered sales call simulation solution
Ringover has launched Pitch Room, an AI-powered sales call simulation tool. This solution allows sales teams to practice realistic interactions with virtual prospects, adjusting scenarios and receivi...ng real-time AI feedback. It is designed for mid-market and large companies to train new recruits and refine strategies for experienced staff, enhancing sales performance through immersive simulations.
OpenText powers next wave of AI-driven information management, says top official
OpenText is advancing AI-driven information management with its new solution, OpenText Aviator, showcased at GITEX Global 2025. Aviator integrates generative AI into enterprise workflows, emphasizing... secure, compliant, and autonomous data handling. This innovation aims to transform business operations by enabling proactive decision-making and enhancing productivity while maintaining data privacy. OpenText's focus on Agentic AI and secure information ecosystems supports Middle Eastern enterprises in leveraging AI for sustainable growth.
Omnichannel Message API, PBX API Bulk Access | Yeastar
Yeastar has updated its P-Series PBX with an Omnichannel Messaging API and enhanced Text-to-Speech capabilities, leveraging AWS Polly for more natural voice prompts. The Yeastar Central Management pl...atform now supports batch CDR downloads and bulk PBX API access, improving efficiency for service providers. These updates enhance integration, management, and customer experience in enterprise communications.
Strategic Partnerships and Integrations in Contact Center Software
Five9 Launches Joint Enterprise Customer Experience AI Solution With Google Cloud | Five9
Five9 and Google Cloud have expanded their partnership to launch a joint Enterprise Customer Experience AI solution. This integrated offering combines Five9's AI-Infused Intelligent CX Platform with ...Google Cloud's Gemini Enterprise for Customer Experience and advanced AI services. The solution aims to enhance customer interactions by providing seamless, personalized experiences across various industries. Customers can access Five9 through the Google Cloud Marketplace, benefiting from simplified procurement and billing.
CallTower, Tollring Expand Microsoft Teams Partnership to Elevate Business Intelligence - UC Today
CallTower and Tollring have expanded their partnership to enhance business intelligence for Microsoft Teams users. This collaboration introduces AI-driven compliance call recording and conversation i...ntelligence, benefiting CallTower's customers in over 80 countries. The integration aims to transform compliance data into strategic assets, offering global standardization and improved analytics for regulated sectors.
CallTower Expands Global Partnership with Tollring to Deliver Best-of-Breed Call Recording and Conversation Intelligence
CallTower has expanded its global partnership with Tollring to enhance call recording and conversation intelligence solutions. This collaboration aims to deliver advanced communication capabilities, ...integrating Tollring's technology with CallTower's services for improved customer experience.
Aspect Software and LiveVox deliver combined contact center solutions
Aspect Software and LiveVox have partnered to offer a combined contact center solution. Aspect EQ Workforce Management is now integrated with the LiveVox platform, enabling advanced contact center ca...pabilities. This collaboration optimizes agent staffing, enhances forecasting, and improves customer call quality through self-scheduling features.
TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...
TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, wh...ile TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.
CallTower Genesys Revolutionize Gov Communications with FedRAMP Cloud - VoIP Review
CallTower enhances its offerings for U.S. federal government clients by expanding capabilities through the FedRAMP Authorized Genesys Cloud platform. This partnership provides secure, scalable commun...ication tools, aligning with federal modernization goals. The platform supports AI-driven unified communication, boosting citizen satisfaction and operational efficiency. It also offers predictive analytics and real-time dashboards, ensuring compliance with FedRAMP and StateRAMP standards.
UiPath and Talkdesk join forces to transform customer experience journeys - Directors Club News -
UiPath and Talkdesk have integrated their technologies to enhance customer experience automation. This collaboration combines Talkdesk's AI solutions with UiPath's automation capabilities to streamli...ne processes like prior patient authorization in healthcare. The integration aims to improve efficiency, accuracy, and customer satisfaction by automating complex document processing and reducing call times.
Yeastar teams up with DIDWW to deliver carrier-grade global voice services
Yeastar has partnered with DIDWW to enhance global SIP trunk compatibility. This collaboration allows Yeastar's UC platform users to access DIDWW's high-quality voice services and extensive DID numbe...rs, ensuring reliable PSTN connectivity and expanded international reach. The partnership aims to provide scalable, compliant communication solutions for businesses, enhancing connectivity across key markets like France, Germany, and Singapore.
3CLogic Revolutionizes Voice-Enabled Customer Service with ServiceNow
3CLogic and ServiceNow have formed a partnership to enhance voice-enabled customer service using AI. This collaboration integrates 3CLogic's contact center solutions with ServiceNow's AI Voice Agents..., aiming to streamline operations and improve customer experiences. The solution, available in February 2026, will offer features like intelligent call transfers and integrated reporting, enhancing ServiceNow's CRM and IT workflows.
Telnyx and Yeastar Partner to Expand Global Unified Communication Capabilities
Yeastar and Telnyx have expanded their partnership by completing SIP trunk interoperability testing, enhancing global unified communication capabilities. This integration allows seamless connection o...f Telnyx SIP trunking services with Yeastars PBX and UCaaS platform, ensuring high-quality voice services across various regions. The collaboration also includes compatibility for SMS and eFax, improving service delivery for partners and customers.
Telnyx and Yeastar partner to empower businesses with complete control over their Unified Communications - aapnews.aap.com.au
Telnyx and Yeastar have formed a strategic partnership to enhance unified communications by integrating Yeastar's PBX and contact center solutions with Telnyx's SIP trunking. This collaboration aims ...to deliver superior voice quality and global scalability, benefiting Yeastar's channel partners and customers with reliable, AI-driven communication experiences.
Tetherfi + IBM LinuxONE: Secure, AI-Driven, and Scalable Contact Centers
Tetherfi and IBM LinuxONE have partnered to create AI-driven, secure, and scalable contact center solutions. The collaboration leverages Tetherfi's Edge AI and IBM's LinuxONE platform to enhance real...-time AI capabilities, security, and compliance. The solution supports omnichannel engagement, reduces infrastructure costs by up to 30%, and offers flexible deployment options, including a rapid-deployment AI-enabled Contact Center in a Box.
NiCE and IGT Solutions Accelerate AI-First CX Transformation for Global Brands with CXone Mpower - Markets Financial Content
NiCE and IGT Solutions have partnered to enhance AI-driven customer experience (CX) for global brands using NiCE's CXone Mpower platform. This collaboration aims to accelerate the transformation of c...ustomer service operations by integrating advanced AI capabilities.
OnviSource and SpitFire Partner to Empower Contact Centers with ... - PRWeb
OnviSource has formed a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions. This collabor...ation aims to enhance contact center performance by providing AI-powered analytics, real-time agent assistance, and automated post-call tasks, potentially increasing agent productivity by up to 60%.
OpenText Expands Collaboration with SAP to Deliver AI-Ready Cloud Content ...
OpenText has expanded its collaboration with SAP by certifying its Core Content Management for SAP solutions for SAP S/4HANA Cloud Public Edition. This certification positions OpenText as an SAP Solu...tion Extensions partner, enhancing cloud content management with AI-ready capabilities. The partnership aims to integrate structured and unstructured data, improving automation and intelligence for SAP Cloud ERP users.
Avaya CTO David Funck to Speak at Databricks Data + AI World Tour on November 13 at Javits Center North in New York City - Business Wire
Avaya is partnering with Databricks to enhance the Avaya Infinity platform with Model Context Protocol (MCP) support, targeting Q4 2025. This collaboration aims to provide enterprise-grade governance... and security for AI, allowing businesses to leverage AI models flexibly and securely. The initiative focuses on open AI orchestration, enabling hyper-personalized customer experiences and mitigating vendor lock-in risks.
Mitel Launching Global Partner Experience Program
Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resourc...es, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.
Calabrio Expands Partner Ecosystem to Accelerate Innovation and ...
Calabrio has expanded its partner ecosystem by adding Avant and Sabio, and strengthening its partnership with Five9. This expansion aims to enhance Calabrio's cloud-native, AI-powered suite, Calabrio... ONE, by providing comprehensive solutions for the contact center market. The partnerships focus on empowering advisors, transforming customer experience, and enhancing digital engagement, offering customers improved contact center solutions.
8x8 Adds Native Support for Mitel Phones, Enhancing Platform Access and Enterprise Voice Flexibility
8x8 has introduced native SIP support for Mitel phones, allowing users to access the 8x8 platform without replacing existing hardware. This integration enhances voice flexibility and preserves invest...ments, offering seamless access to 8x8's unified communications solutions. Mitel's SIP phones are recognized for their reliability, and this collaboration ensures a consistent user experience.
Ringover & Odoo: A New Strategic Technology Partnership
Ringover and Odoo have formed a strategic technology partnership to integrate Ringover's AI-powered telephony into Odoo's ERP system. This collaboration aims to centralize communication data, enhance... customer interactions, and improve team efficiency for Odoo clients. The integration offers features like automatic call logs, AI-powered conversation summaries, and multilingual transcription, enhancing operational efficiency for businesses using Odoo.
Vincere and Ringover debut strategic partnership | Ringover
Vincere and Ringover have formed a strategic partnership to enhance staffing and recruiting communications. This collaboration integrates Ringover's cloud-based communication tools, including AI-driv...en features like call summaries and sentiment analysis, with Vincere's staffing management platform. The partnership aims to improve candidate and client experiences for staffing agencies by offering a comprehensive solution that boosts productivity and communication efficiency.
Bullhorn and Ringover create a strong connection with new partnership
Bullhorn and Ringover have formed a strategic partnership to integrate their platforms, enhancing business communication and staffing management. This collaboration combines Ringover's AI-driven comm...unication solutions with Bullhorn's staffing automation, offering clients improved operations and productivity. The integration includes features like voice calls, AI transcriptions, and sentiment analysis, aimed at enhancing candidate and client experiences.
JobAdder and Ringover launch new integration | Ringover
Ringover and JobAdder have formed a strategic partnership to integrate their platforms, enhancing recruitment processes with advanced communication capabilities. This collaboration combines Ringover'...s AI-driven communication tools, including call summaries and sentiment analysis, with JobAdder's recruitment software, aiming to improve candidate and client experiences and streamline operations for staffing agencies.
Loxo and Ringover announce strategic partnership | Ringover
Loxo and Ringover have formed a strategic partnership to enhance staffing management and communication solutions. This integration combines Ringover's cloud-based communication tools, including voice... calls, AI-generated transcriptions, and messaging, with Loxo's recruitment platform. The collaboration aims to streamline operations and improve client and candidate experiences in the staffing industry.
New integration : Ringover & noCRM.io
Ringover has integrated its cloud telephony solution with noCRM.io, enhancing sales team productivity by enabling unlimited calls, access to call history, and voicemail management directly within the... noCRM platform.
Ringover Becomes A Hubspot Connect Partner With A Certified Integration
Ringover has become a HubSpot Connect Partner with a certified integration, enhancing its cloud-phone solution for customer support, marketing, and sales teams. This partnership allows seamless conta...ct management within HubSpot, featuring automatic ticket creation, call logging, and more. The integration aims to boost productivity and streamline operations for shared customers.
Ringover and Aqore launch strategic partnership to streamline recruiter communication and enhance staffing efficiency
Ringover and Aqore have formed a strategic partnership to enhance recruiter communication and efficiency in staffing firms. The integration combines Ringover's AI-powered communication tools with Aqo...re's staffing platform, enabling seamless management of calls, SMS, and WhatsApp messages. This collaboration aims to improve recruiter productivity and candidate experience through features like real-time analytics and AI-assisted workflows.
Ringover and Prodoscore Team Up: New Partnership Delivers Workforce Insights for Staffing Firms
Ringover and Prodoscore have formed a strategic partnership to enhance workforce insights for staffing firms. This collaboration integrates Prodoscore's analytics with Ringover's communication platfo...rm, enabling staffing teams to optimize operations and improve productivity. The integration offers features like voice calling, AI-generated transcriptions, and detailed call analysis, available now for all Ringover clients.
Akkencloud and Ringover have forged a strategic partnership | Ringover
AkkenCloud and Ringover have formed a strategic partnership, integrating their platforms to enhance staffing management and communication. This collaboration combines Ringover's AI-driven communicati...on tools with AkkenCloud's staffing software, aiming to improve productivity and client experiences for businesses. The integration is available through the AkkenCloud marketplace, offering a comprehensive solution for staffing agencies.
Ringover Joins Leading US Staffing Associations to Enhance Industry Collaboration
Ringover has joined three major US staffing associations, including the American Staffing Association, to enhance collaboration and support staffing agencies with advanced communication tools. This s...trategic membership aims to foster partnerships, contribute to industry discussions, and drive growth within the staffing sector.
Ringover and HireLogic Team Up to Empower Recruiters with Productivity Boosting AI Assistants
Ringover has partnered with HireLogic to enhance recruiter productivity through AI-driven solutions. The integration allows HireLogic AI assistants to analyze calls made via Ringover, extracting insi...ghts to enrich applicant tracking systems. This partnership aims to streamline recruiting tasks without major process changes, offering benefits like instant candidate notes and compliance monitoring.
Bright Pattern and Voxtron announce strategic partnership to deliver AI-powered contact center solutions in the UAE - ZAWYA
Bright Pattern and Voxtron announce strategic partnership to deliver AI-powered contact center solutions in the UAE - ZAWYA
Wavenet and 8x8 Partnership Marks Shift in Telecom Integration - VoIP Review
Wavenet and 8x8 have formed a strategic partnership to integrate 8x8's communication and contact-center solutions into Wavenet's managed services. This collaboration aims to enhance cloud and contact... center capabilities, particularly in the UK and European markets. The partnership reflects a trend towards centralized, integrated cloud solutions, addressing the growing demand for UCaaS and CCaaS, and highlighting the importance of managed service providers in delivering sophisticated enterprise solutions.
Evolve IP outlines partner growth ambitions
Evolve IP is focusing on expanding its partner ecosystem under the leadership of Alex Finn, the new global sales director. The company aims to enhance partnerships and drive growth through innovative... cloud communication solutions. A key strategy includes leveraging its partnership with Talkdesk to strengthen its presence in the CCaaS market, targeting sectors like healthcare and hospitality.
OpenText Partners with Core42 to Advance United Arab Emirates' Digital Transformation ...
OpenText has signed a strategic Memorandum of Understanding with Core42 to enhance digital transformation in the UAE through AI, cloud, and automation solutions. This partnership aligns with the UAE'...s vision for technological leadership and was announced at the Dubai GITEX Global Conference.
Mitel and Gigaset's Bid to Boost Supply Chain Resilience
Mitel has partnered with Gigaset to manufacture around one million Mitel IP phones annually in Germany. This move aims to enhance supply chain resilience, reduce lead times, and ensure quality throug...h German engineering. The partnership aligns with Mitel's hybrid communications strategy and supports compliance with Trade Agreements Act standards, benefiting European and global customers with improved delivery and reliability.
Convoso Partners with Phonexa to Give Outbound Call Centers New Visibility into Campaign ROI
Convoso and Phonexa have formed a partnership to integrate their platforms, enhancing outbound call centers' ability to link call outcomes with ad spend. This integration provides improved visibility... into campaign ROI and ROAS, enabling real-time performance optimization and better investment validation. The collaboration aims to empower revenue teams with insights for smarter targeting and increased profitability.
Mergers, Acquisitions, and Business Moves in Contact Center Software
OpenText Completes Divestiture of Non-Core Unit for $163 Million - The AI Journal
OpenText has completed the divestiture of its non-core on-premise solution, eDOCS, to NetDocuments Software for $163 million. This move aligns with OpenText's strategy to focus on core business growt...h and use the proceeds to reduce debt.
Freshworks (NASDAQ: FRSH) to acquire FireHydrant, unifying AI-native ServiceOps - Stock Titan
Freshworks has signed a definitive agreement to acquire FireHydrant, an AI-powered incident management platform. This acquisition aims to integrate FireHydrant's IT Operations Management with Freshse...rvice's IT Service Management, creating an AI-native ServiceOps solution. The unified platform is designed to enhance incident response and IT resilience. The acquisition is expected to close in Freshworks' first fiscal quarter of 2026.
FluentStream + Ooma: Expanding What Is Possible While Staying True to Who We Are
FluentStream is joining Ooma, enhancing its ability to serve small and mid-size businesses with expanded features and capabilities. This strategic move allows FluentStream to leverage Ooma's technolo...gy stack, including Ooma AirDial, to modernize and improve communications services. The partnership aims to accelerate AI and feature development, maintaining FluentStream's commitment to customer support and innovation.
UJET Acquires Spiral To Expand AI Capabilities And Strengthen Customer Data Analysis - Pulse 2.0
UJET has acquired Spiral, a conversational analytics and AI company, to enhance its AI capabilities and customer data analysis. This acquisition will integrate Spiral's technology into UJET's cloud c...ontact center platform, improving customer experience through advanced analytics and predictive capabilities. Spiral will continue as a standalone product, supporting existing customers and enhancing UJET's AI roadmap.
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader - Directors Club News -
Odigo has acquired Akio, aiming to establish a European leader in Contact Centre as a Service (CCaaS) and Customer Experience as a Service (CXaaS). This acquisition aligns with Odigo's mission to enh...ance brand-customer interactions.
Ooma Announces Acquisition of FluentStream Corp. - TipRanks
Ooma, Inc. has announced a definitive agreement to acquire FluentStream Corp. for $45 million in cash. This acquisition aims to enhance Ooma's presence in the SMB market by adding 80,000 business use...rs and is expected to close in the fourth quarter of fiscal year 2026, pending regulatory approvals.
Ooma acquires FluentStream adding 80, 000 business users - Telecompaper
Ooma acquires FluentStream adding 80, 000 business users - Telecompaper
OpenText Divests Legacy eDOCS Platform - IDM Magazine
OpenText has agreed to sell its eDOCS legal document management system to NetDocuments for $163 million. This marks OpenText's first major divestiture after its CEO's departure, as part of a strategy... to focus on core business and reduce debt. The sale includes software, customer contracts, and employees, and is expected to close by early 2026.
Funding News and Financial Performance in Contact Center Software
Freshworks to Announce Fourth Quarter and Full Year 2025 Financial Results on February 10, 2026 - Yahoo Finance
Freshworks Inc. will announce its financial results for Q4 and full year 2025 on February 10, 2026. A live webcast will follow the announcement to discuss the results and business highlights.
NiCE Reports 13% Year-Over-Year Cloud Revenue Growth for the Third ...
NiCE reported a 13% year-over-year increase in cloud revenue for Q3 2025, reaching $562.9 million. The company also completed the acquisition of Cognigy, enhancing its AI capabilities. AI ARR grew by... 49% year-over-year. NiCE raised its full-year 2025 revenue guidance, reflecting strong performance in its AI-first strategy and CX AI business.
Freshworks reports 15% rise in revenue, losses down 81% for Q3
Freshworks reported a 15% increase in revenue to $215.1 million for Q3, with losses reduced by 81% to $7.5 million. The company also announced that its Freshservice for Business Teams is now availabl...e as a standalone product, which has doubled its ARR to over $35 million. Freshworks projects 12-13% revenue growth for Q4.
OpenText Q1 2026 slides reveal Content business strength amid strategic refocus
OpenText reported a 1.5% increase in Q1 2026 revenue, driven by a 6% rise in cloud revenue. The company is focusing on core businesses and divesting non-core assets, like its eDocs business for $163 ...million. OpenText aims for sustainable growth through strategic refocusing and strong performance in content management and cloud services.
Leadership and Executive Team Updates in Contact Center Software
Freshworks Appoints Kady Srinivasan as Chief Marketing Officer - GlobeNewswire
Freshworks has appointed Kady Srinivasan as Chief Marketing Officer. With over 15 years of experience in marketing transformations at SaaS companies, Srinivasan will lead Freshworks' global marketing... strategy. She aims to enhance the brand and drive growth by focusing on AI-assisted solutions. Srinivasan previously held leadership roles at You.com and Lightspeed Commerce.
NiCE Appoints Arun Chandra as Chief Operating Officer to Lead Newly ...
NiCE has appointed Arun Chandra as Chief Operating Officer to lead its newly formed Global Customer Operations division. Chandra, a former executive at Disney, Meta, and HPE, will drive operational e...xcellence and support NiCE's AI-first customer experience strategy. He will report to CEO Scott Russell and join the Executive Leadership Team.
OpenText Strengthens India Leadership with Appointment of Sanket Atal as SVP ...
OpenText appoints Sanket Atal as Senior Vice President, Engineering and Country Head, India, highlighting its strategic focus on India for AI-driven growth and innovation. Atal, with over 25 years of... leadership experience, will lead OpenText's India engineering operations, enhancing collaboration and innovation. This move underscores OpenText's commitment to expanding its engineering and innovation capacity in India.
French scale-up Ringover appoints co-founder Ludovic Rateau as CEO and aims for centaur status
Ringover has appointed co-founder Ludovic Rateau as CEO to drive product innovation and international growth. Under his leadership, the company aims to achieve centaur status by 2027, targeting $100 ...million in annual recurring revenue and profitability by 2025. Rateau's deep understanding of technology and strategic vision will guide Ringover's continued expansion in the SaaS and customer relationship sectors.
Awards, Recognitions, and Industry Achievements in Contact Center Software
CallTower Wins 2025 BIG Awards for Business for Operator Connect for Microsoft Teams - GlobeNewswire
CallTower's Operator Connect for Microsoft Teams won the 2025 BIG Awards for Business, recognizing its innovation in global voice enablement. The solution integrates advanced technologies, offering s...eamless CRM connectivity and AI capabilities, which enhance enterprise communication. This award highlights CallTower's leadership in delivering efficient communication solutions.
Mitel Positioned as a Leader in Unified Communications and Collaboration, and Contact Center by Aragon Research
Mitel has been recognized as a Leader in Aragon Research's Globe reports for Intelligent Unified Communications and Collaboration (iUC&C) and Intelligent Contact Center (iCC) for the second consecuti...ve year. This recognition highlights Mitel's advancements in AI-driven solutions, flexible deployment models, and robust hybrid cloud capabilities, supporting secure and innovative communications for enterprises.
OpenText named a Leader in the 2025-2026 IDC MarketScape for Worldwide Intelligent Document Processing Software Vendor Assessment - OpenText Blogs
OpenText has been recognized as a Leader in the IDC MarketScape for Worldwide Intelligent Document Processing Software for 2025-2026. This accolade highlights OpenText's integration capabilities with... platforms like SAP and Salesforce, enabling seamless document workflows. OpenText's IDP solutions leverage AI and automation to enhance efficiency and compliance across business processes.
Perficient Named a Major Player in Three IDC MarketScapes For AI-First Approach to Customer Experience - 01net
Perficient has been recognized as a Major Player in three IDC MarketScape reports for its AI-first approach in customer experience services. The reports highlight Perficient's strengths in experience... design, build, and strategy, emphasizing its ability to deliver personalized, scalable solutions. This recognition underscores Perficient's commitment to transforming businesses through innovative digital experiences.
CallTower Secures Top Spot as 2025 North American UCaaS Leader on Frost Radar
CallTower has been recognized as the top provider in the 2025 North American UCaaS market by Frost & Sullivan, marking its sixth consecutive year of recognition. This accolade highlights CallTower's ...leadership in unified communications, driven by its strategic investments in platform resiliency and global expansion. The company's portfolio includes AI-powered contact center capabilities and integrations with Microsoft Teams, Cisco Webex, and Zoom, enhancing communication solutions for enterprises worldwide.
8X8: product ops team drives clarity and efficiency - Traders Union
8x8's product operations team has been recognized with an award for enhancing clarity, alignment, and efficiency across the company. Their initiatives focus on empowering product managers and streaml...ining workflows, contributing to improved operations and outcomes. This aligns with 8x8's broader efforts, including innovations like automated SMS reminders to boost appointment attendance.
NiCE Named a Leader in IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 - Markets Financial Content
NiCE has been recognized as a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025. The recognition highlights NiCE's CX AI platform, CXone Mpower, known for its ...multi-lingual Gen AI-powered omni-channel capabilities and customer journey orchestration. This platform is particularly suited for regulated industries and large organizations seeking secure, AI-driven customer experience solutions.
Calabrio Highly Commended at The CX Awards 2025 - contact-centres.com
Calabrio was highly commended at the 2025 CX Awards for its Workforce Engagement Management Platform. This recognition highlights Calabrio's innovative solutions, including AI-driven features like Au...to-QM and Trending Topics, which enhance contact center efficiency. The platform's success is demonstrated through its impact on clients like Mersey Care NHS Foundation Trust and Delta Airlines, improving call handling and agent scheduling.
CallTower's Steve Jacklitch Named Sandler Partners Canada Regional Channel Manager of the Year
Steve Jacklitch from CallTower has been awarded Sandler Partners Canada Regional Channel Manager of the Year. This accolade highlights his leadership in enhancing CallTower's Canadian channel program..., fostering strong partnerships, and delivering exceptional client value. The recognition underscores CallTower's commitment to building a world-class team and maintaining a robust partnership with Sandler Partners.
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
OpenText Recognized as a Leader in the 2025 Gartner Magic Quadrant for AI ...
CallTowers Steve Jacklitch Named Sandler Partners Canada Regional Channel Manager of the Year
Steve Jacklitch from CallTower has been named Sandler Partner's Canada Regional Channel Manager of the Year. This award recognizes his leadership and the success of CallTower's Canadian channel team ...in fostering strong partner relationships and delivering value. The achievement underscores CallTower's commitment to building a world-class team and its partnership with Sandler Partners.
Corporate News and Organizational Updates in Contact Center Software
CallTrackingMetrics Rebrands to CTM, Signaling New Phase of AI Innovation and Enterprise Growth - PR Newswire
CallTrackingMetrics has rebranded to CTM, marking a shift to an AI-driven communications platform. This rebranding includes a new name, visual identity, and website, reflecting its evolution from cal...l analytics to a comprehensive conversation intelligence platform. The company has introduced new features like Adobe Analytics integration, a redesigned mobile app, and enhanced Voice AI capabilities, aiming to simplify user interactions and expand enterprise offerings.
Mitel Positioned for Continued Global UC Momentum in 2026
Mitel, a leader in business communications, is poised for growth in 2026 with a strengthened financial position and expanded hybrid communications offerings. The company has introduced new AI-driven ...solutions, collaborated with Zoom on a hybrid communications platform, and enhanced its supply chain by relocating IP phone production to Germany. These strategic moves aim to support enterprises in modernizing their communication environments and improving operational resilience.