Super Receptionist: Use-Cases, Insights and Reviews | 2025 Cuspera

Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data entry and lacked integrated call routing. Knowlarity’s cloud-b...ased solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
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Knowlarity's Click to Call Solution with Number masking helped a top food delivery operator in India. The company faced problems with low connectivity, no live call tracking, and no number masking. K...nowlarity's solution enabled secure calls, live tracking, and call recording. Now, delivery executives connect with customers easily and safely. The system handles over 1 million calls daily with a 98%+ connectivity rate. Customer privacy is protected and support is streamlined across India.
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Knowlarity’s Inbound Contact Center with IVR Services helped a leading logistics company solve issues with uptime, hardware management, and real-time call analytics. The company switched from an on-p...remise contact center to a cloud-based solution. This allowed them to handle more calls, improve agent productivity, and support remote work. Uptime increased to 99% or more. Operations efficiency improved, with 2.5 to 3 lakh minutes covered monthly. The company now manages services across India with quick setup and no capex.
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Knowlarity’s Inbound Contact Center Solution helped a leading online real estate portal manage heavy call volumes and track leads from marketing campaigns. The cloud-based IVR system enabled real-tim...e lead tracking and centralized lead management. The portal improved agent productivity and increased the success rate of ad campaigns. Uptime now exceeds 99% and calls connect within 4 seconds. The solution also boosted ROI and customer satisfaction by enabling efficient call management and follow-up on missed calls.
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Knowlarity’s Vanity Virtual Number with Click to Call Solution helped a leading real estate company in India. The company struggled to track leads and manage calls across its sales teams. Knowlarity ...automated their communication workflow with a cloud-based platform. The solution improved call connectivity and lead quality. The company now tracks every lead, uses call recordings for training, and never misses a customer call. Real-time monitoring and analytics boosted ROI and customer experience.
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Knowlarity’s Cloud Contact Center Solution helped a leading travel operator in India fix communication issues. Before, agents and customers had trouble connecting, and data was not centralized. The n...ew cloud-based system made all calls easy to track and improved agent productivity. Agents now use a dashboard to see past conversations and manage customer needs better. The company saw better call efficiency, more leads, and faster setup across India without extra costs.
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