Super Receptionist: Product updates, Customer stories, and Insights | 2026 Cuspera

Knowlarity’s Click to Call Solution helped an online insurance platform fix call connectivity issues and reduce spam labeling. The company integrated the Click to Call API with their PRI infrastructu...re. This made it easy for agents to connect with customers and protected agent privacy. The solution led to almost 0% downtime and faster CLI replacement. The company saw better customer engagement and higher ROI.
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Knowlarity’s Virtual Number and Click2Call helped a leading milk and produce cooperative manage 420+ outlets serving 150,000 customers daily. Booth owners faced delays due to multiple contact points ...for sales teams. Knowlarity’s cloud solution gave a single contact number, automated call routing, and real-time analytics. Sales teams now track orders, monitor calls, and access live insights. The company improved productivity, lead management, and operational efficiency without extra capital expense.
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Knowlarity's cloud communication solutions helped a new age edutech company fix sales process issues. The company struggled with tracking calls and monitoring sales agents. Knowlarity provided a cent...ralized cloud-based contact center with click to call and analytics dashboard. Now, 2000 employees use one solution for live monitoring, real-time call recording, and deep analytics. The process is automated, improving customer support and lead management.
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Knowlarity's Virtual Numbers and Speech Analytics helped a multinational hospitality company track marketing campaign performance. The company struggled to measure ROI and manage lead conversions acr...oss many platforms. Virtual Numbers enabled call tracking, call recording, and data-driven decisions for marketing spend. Speech Analytics automated call transcription, saving time and improving training. The business saw higher lead conversion rates, better agent performance, and improved ROI.
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Knowlarity’s Click to Call and Predictive Dialer Solutions helped The Cloud Company automate outbound calling and lead management. The company integrated Click to Call with their web app, enabling in...stant customer connections and preview dialing. Predictive dialer automation improved agent productivity and reduced costs. Multi-level IVR increased customer satisfaction by resolving queries instantly. Real-time call insights and analytics boosted operational efficiency and sales.
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Knowlarity’s Toll-Free Number and Virtual Landline helped a leading premium eyewear retailer fix order delays and missed sales. The company had trouble tracking calls and managing orders from franchi...se and partner stores. With Knowlarity, all calls now go through one channel. Agents answer faster, and stores place orders easily. The IVR system routes calls to the right team. The company now tracks performance in real time and sees better ROI from each store.
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