CASE STUDY Leading manufacturer of Eyecare Products
Knowlarity’s Lead Management System helped a leading eyecare products manufacturer fix slow lead response times. Before, agents called leads manually and often missed sales to faster competitors. Wit...h Knowlarity, the system auto-dials new leads to available agents, speeding up response. Agents now reach leads faster, help customers choose lenses, and close sales quickly. The company saw higher productivity, better ROI, and real-time performance tracking for their customer care team.
Knowlarity’s Virtual Number with IVR Services helped India’s premier watchmakers manage leads and improve customer experience. The company faced problems tracking calls and missed quality leads due t...o scattered communication. Knowlarity provided unique virtual numbers and a real-time call analytics dashboard for every store. This allowed live tracking of sales teams and improved sales operations efficiency. The solution enabled quick setup across India without extra capital expense.
Knowlarity’s Toll-Free Number and Virtual Landline solution helped a leader in premium and luxury eyewear fix order delays and communication gaps with franchisee and partner stores. Before, the compa...ny struggled with missed orders and no real-time call tracking. The new system gave stores a single number to reach the company fast. Agents now answer queries quickly and close sales faster. The IVR feature routes calls to the right team. The company now tracks performance live, manages orders across India, and sees better store relationships and higher ROI.
Knowlarity's Virtual Numbers and Speech Analytics helped a multinational hospitality company track marketing campaign performance. The company struggled to measure ROI and manage leads across many pl...atforms. Virtual Numbers let them see which channels worked best and record calls for better agent training. Speech Analytics made it easy to count bookings and reservations each day. The business saw higher lead conversion rates, better revenue, and improved agent performance.
Knowlarity’s Inbound Contact Center with IVR Services helped a leading logistics company solve issues with uptime, hardware management, and real-time call analytics. The company switched from an on-p...remise contact center to a cloud-based solution. This allowed them to handle more calls, improve agent productivity, and support remote work. Uptime increased to 99% or more. Operations efficiency improved, with 2.5 to 3 lakh minutes covered monthly. The company now manages services across India with quick setup and no capex.
Financial Services Case Studies and Success Stories with Super Receptionist
CASE STUDY Leading BFSI Company
Tentacle CRM with Outbound Call Center by Knowlarity helped a leading BFSI company in India. The company faced problems with manual work, poor data tracking, and no live monitoring. Knowlarity's clou...d solution automated their call center and improved data consistency. The company now has live monitoring, real-time reports, and better productivity. ROI increased and the setup was quick with no extra capital expense.
Food & Beverages Case Studies and Success Stories with Super Receptionist
CASE STUDY A leading food delivery operator in India
Knowlarity's Click to Call Solution with Number masking helped a top food delivery operator in India. The company faced problems with low connectivity, no live call tracking, and no number masking. K...nowlarity's solution enabled secure calls, live tracking, and call recording. Now, delivery executives connect with customers easily and safely. The system handles over 1 million calls daily with a 98%+ connectivity rate. Customer privacy is protected and support is streamlined across India.
Knowlarity’s cloud contact center helped a global fast food chain connect delivery executives and customers. The company faced problems with customer privacy, call tracking, and managing calls across... India. Knowlarity’s solution added number masking, real-time call tracking, and a central analytics dashboard. The fast food chain now has secure, automated communication and better customer support. The system improved call connectivity, privacy, and brand trust.
Knowlarity’s Click to Call Solution helped India’s largest EduTech company fix communication issues and track agent performance. The company used the solution across four study verticals, improving c...ustomer engagement and lead quality. Managers now access real-time data and call recordings, making better training decisions. Agent productivity increased by 10%. The company enjoys 99.99% uptime and higher conversion rates.
Knowlarity's cloud communication solutions helped a new age edutech company fix sales optimization problems. The company struggled to connect with customers and track sales agent performance. Knowlar...ity provided a centralized cloud-based contact center with click to call and analytics dashboard. Now, 2000 employees use the solution for live monitoring, real-time call recording, and deep insights. The process is automated, improving customer support and ensuring no leads are missed.
Knowlarity’s Click to Call Solution helped Policybazaar fix call connectivity issues and reduce spam labeling on outbound calls. The company integrated the Click to Call API with their PRI system, le...tting agents connect with customers easily and securely. Agents’ personal numbers stayed private, and CLI changes stopped calls from being marked as spam. Policybazaar saw almost zero downtime, faster CLI replacement, and better customer engagement. This led to higher productivity and increased ROI.
Knowlarity’s Outbound Contact Center and Missed Call Solution helped a real estate startup automate calls and improve lead generation. The startup faced slow, manual lead management and missed calls ...from potential tenants. With Knowlarity, they automated property viewing and rent collection calls. The Missed Call Solution made it easy for customers to connect by giving a missed call. The startup saw better call efficiency, more leads, and improved operational processes. Real-time analytics helped managers track performance and manage remote teams.
Knowlarity’s Vanity Virtual Number with Click to Call Solution helped a leading real estate company in India. The company struggled to track leads and manage calls across its sales teams. Knowlarity ...automated their communication workflow with a cloud-based platform. The solution improved call connectivity and lead quality. The company now tracks every lead, uses call recordings for training, and never misses a customer call. Real-time monitoring and analytics boosted ROI and customer experience.
CASE STUDY A leading online real estate portal (subsidiary of a large Indian conglomerate)
Knowlarity’s Inbound Contact Center Solution helped a leading online real estate portal manage heavy call volumes and track leads from marketing campaigns. The cloud-based IVR system enabled real-tim...e lead tracking and centralized lead management. The portal improved agent productivity and increased the success rate of ad campaigns. Uptime now exceeds 99% and calls connect within 4 seconds. The solution also boosted ROI and customer satisfaction by enabling efficient call management and follow-up on missed calls.
Knowlarity’s Click to Call helped IndianMoney connect with more customers for financial education. Before, they could only answer half of their calls. After using Knowlarity, call volume answered imp...roved by 50%. Agents now make more calls at the same time. Over 60,000 to 80,000 calls are handled daily. 99% of calls start within 4 seconds. Real-time call recordings and analytics help improve customer service and staff training.
CASE STUDY One of India’s earliest Beverages and Spirits’ Brand
Knowlarity’s Toll-Free Number helped a leading Indian beverages and spirits brand fix communication with suppliers and distributors. Before, the company struggled to track calls and manage orders, ca...using delays and lower ROI. The toll-free solution created a single channel for all order and query calls. Agents now get calls routed automatically, and managers use real-time analytics dashboards. The company reports streamlined communication, easier sales, higher ROI per agent, and better order management across India.
CASE STUDY The Fruit & Vegetable arm of a premier milk & produce arm (India’s premier organized Milk and Food & Vegetables cooperative)
Knowlarity’s Virtual Number and Click2Call helped a leading Indian milk and produce cooperative improve supply management. The company had over 420 outlets serving 150,000 customers daily. Booth owne...rs struggled with multiple contact points and inefficient order processes. Knowlarity’s cloud-based solutions unified communication, automated sales, and enabled real-time call analytics. The result was a single contact point, better productivity, efficient lead management, and live tracking of sales team performance.
CASE STUDY Leading water heater manufacturer in India
Knowlarity’s Inbound Contact Center Solution helped a leading water heater manufacturer in India improve customer engagement. The company faced problems with fragmented support and no real-time call ...tracking. Knowlarity provided a cloud-based platform with multilingual IVR and a virtual number. The solution enabled seamless support, live call tracking, and region-based call routing. Customer support now runs pan-India with higher call volumes and real-time analytics.
Knowlarity’s Virtual Mobile Number Solution helped MG Motor manage leads from marketing campaigns. MG Motor needed a central system to track leads and agent performance. The solution gave them a clou...d-based platform for real-time lead tracking and automated workflows. MG Motor improved agent productivity and increased ROI. They now use analytics dashboards for better customer insights and can track all calls, including missed ones, for better customer service.
Knowlarity’s Click to Call and Predictive Dialer Solutions helped The Cloud Company solve outbound calling and lead management challenges. The company needed automated outbound calls and better lead ...filtering for cost efficiency. Knowlarity integrated Click to Call with their web app and provided a predictive dialer for advanced automation. Agents now handle more calls with less effort, boosting productivity. Real-time insights and multi-level IVR improved customer satisfaction and operational efficiency.
Knowlarity’s Virtual Number Solution helped Nature's Basket, a food retailer with stores, an online portal, and a mobile app, solve customer confusion by providing a single, easy-to-remember contact ...number. The solution integrated with their CRM and routed calls intelligently to available agents. Business leaders gained real-time insights into operations and agent performance. The company saw higher brand recall, improved operational efficiency, and increased lead generation. The solution enabled quick setup across India without extra capital expense.
Knowlarity’s Cloud Contact Center Solution helped a leading travel operator in India fix communication issues. Before, agents and customers had trouble connecting, and data was not centralized. The n...ew cloud-based system made all calls easy to track and improved agent productivity. Agents now use a dashboard to see past conversations and manage customer needs better. The company saw better call efficiency, more leads, and faster setup across India without extra costs.
CASE STUDY India’s leading provider of direct broadcast satellite service along with OTT platforms
Knowlarity’s Click to Call Solution helped India’s top broadcast satellite and OTT provider improve customer service. The company needed secure, cloud-based communication integrated with its CRM. Kno...wlarity’s solution enabled instant customer-agent connections, number masking for privacy, and real-time call analytics. Managers now track agent performance and call activity daily. The business achieved over 99% uptime and enhanced customer privacy, boosting its reputation for professional support.
CASE STUDY A leading chain of dermatology clinics in India
Knowlarity’s Virtual Number Solution helped a leading chain of dermatology clinics in India. The clinics faced problems with manual data entry and lacked integrated call routing. Knowlarity’s cloud-b...ased solution automated call management for over 70 clinics. Agents could see caller profiles and log missed calls in the CRM. Managers used call recordings to track agent performance. The clinics now manage every call, monitor agents in real time, and have streamlined business operations.
