Akio Unified Overview
This is a summary of the comprehensive capabilities and benefits of Akio Unified based on over 119 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Akio Unified, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Akio Unified is right for your needs? Our Cuspera AI engine can evaluate how Akio Unified fits your specific business needs, industry, and context. Get your personalized assessment report today.
Akio Unified supports business activities such as:
- Engagement Management
- Campaign Management
- Public Relations
- Rating And Review Management
- Channel Management
Akio Unified can help you with many business goals, such as Enhance Customer Relationships, Improve Digital And Social Presence, and Acquire Customers. It can help manage these activities if you use Omnichannel Social Media E-Mail etc. for these needs.
Reviews
"...A native omni tool to control all customer engagement channels of a unified e interface...." Voix, e-mails, chat, Messenger, Twitter
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Akio Unified solved their Contact Center Software needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities peers achieved using Akio Unified.
Use Cases
Peers recommend Engagement Management , Campaign Management , Public Relations , as the business use cases that they have been most satisfied while using Akio Unified.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Omnichannel |
4.41/5 ★ |
"...A native omni tool to control all customer engagement channels of a unified e interface...." Voix, e-mails, chat, Messenger, Twitter |
| engaging and following up |
3.80/5 ★ |
"...A native omni tool to control all customer engagement channels of a unified e interface...." Voix, e-mails, chat, Messenger, Twitter |
| Campaign Management with Social Media, E-Mail, Chat, Twitter and Facebook |
4.25/5 ★ |
"...Cx, allows g rer customer interactions on all voice channels (tl phonic call management and call campaigns), emails, chat, Facebook Messenger, Twitter - the Akio Analytics Module , to analyze the Voice of the Customer and acquirable bn eR of a reputation before...." Voix, e-mails, chat, Messenger, Twitter |
| Public Relations |
4.16/5 ★ |
"...- Concept of "agent pr f r" to direct customer requests to advise regarding the application pr c dente. ..." Voix, e-mails, chat, Messenger, Twitter |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Omnichannel |
4.41/5 ★ |
"...A native omni tool to control all customer engagement channels of a unified e interface...." Voix, e-mails, chat, Messenger, Twitter |
|
| engaging and following up |
4.41/5 ★ |
| Campaign Management with Social Media, E-Mail, Chat, Twitter and Facebook |
4.25/5 ★ |
"...Cx, allows g rer customer interactions on all voice channels (tl phonic call management and call campaigns), emails, chat, Facebook Messenger, Twitter - the Akio Analytics Module , to analyze the Voice of the Customer and acquirable bn eR of a reputation before...." Voix, e-mails, chat, Messenger, Twitter |
|
| Public Relations |
4.16/5 ★ |
"...- Concept of "agent pr f r" to direct customer requests to advise regarding the application pr c dente. ..." Voix, e-mails, chat, Messenger, Twitter |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 119 insights from peers and experts to help you assess how these Akio Unified use cases fit your Contact Center Software needs.
Peers used Akio Unified to Enhance customer relationships and Improve digital and social presence
IT and Other Capabilities
for Akio Unified
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (13) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (8) |
| Data Import | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (9) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (2) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (21) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (3) |
| Custom Reports | Read Reviews (25) |
| Analytics | Read Reviews (21) |
Software Failure Risk Guidance
?for Akio Unified
Top Failure Risks for Akio Unified
Vendor Profile Details
Company Name
Akio
Company Website
https://www.akio.com/fr/HQ Location
43 rue de Dunkerque,PARIS, FR
Employees
11-50
Social
Financials
PRIVATE
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