Akio Unified Overview

Akio.cx addresses the challenge of managing customer interactions across multiple channels. It offers an omnichannel contact center solution that integrates voice and digital communication. Businesses can streamline customer service operations by utilizing Akio.cx's semantic analysis capabilities to understand customer needs and enhance interaction quality. This tool is particularly valuable for customer service teams seeking to unify their communication platforms and improve response efficiency. With a focus on optimizing the customer experience, Akio.cx supports contact centers in effectively managing diverse communication channels, ensuring consistency and reliability in customer interactions.

Use Cases

Customers recommend Engagement Management, Campaign Management, Public Relations, as the business use cases that they have been most satisfied with while using Akio Unified.

Other use cases:

  • Rating And Review Management
  • Channel Management
  • Touchpoint Management
  • Collaboration
  • Contacts History
  • Sales Call Management
  • Social Media Analytics
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Business Priorities

Enhance Customer Relationships and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Akio Unified.

Other priorities:

  • Acquire Customers
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Akio Unified Use-Cases and Business Priorities: Customer Satisfaction Data

Akio Unified works with different mediums / channels such as Omnichannel. Social Media. E-Mail etc.

Reviews

"...Akio Unified is a cloud-based, unified customer engagement platform...." Peer review

Peer review evidence (same sources as the product rating summary)

"...A native omni tool to control all customer engagement channels of a unified e interface...." Voix, e-mails, chat, Messenger, Twitter
"...Cx, allows g rer customer interactions on all voice channels (tl phonic call management and call campaigns), emails, chat, Facebook Messenger, Twitter - the Akio Analytics Module , to analyze the Voice of the Customer and acquirable bn eR of a reputation before...." Voix, e-mails, chat, Messenger, Twitter
"...- Concept of "agent pr f r" to direct customer requests to advise regarding the application pr c dente. ..." Voix, e-mails, chat, Messenger, Twitter

Akio Unified, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Akio-unified provides omnichannel customer service through phone, email, chat, Facebook Messenger, and Twitter. The platform includes the Akio Insights module for enhanced analytics.

Akio Unified Customer wins, Customer success stories, Case studies

What Are the key features of Akio Unified for Engagement Management?

How efficiently Does Akio Unified manage your Public Relations?

11 buyers and buying teams have used Cuspera to assess how well Akio Unified solved their Contact Center Software needs. Cuspera uses 119 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

DHL Express France - Transportation/Trucking/Railroad - Very Large

France

DHL Express France used AKIO to add chat to its customer service. 90% of DHL Express France customers rate the chat's quality and accessibility as excellent. The chat was part of a cross-channel cust...omer experience project. This project won an award at the 2020 CX Awards. DHL Express France improved its customer service with this multichannel strategy.

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KIABI - Retail - Large

Hem, France

KIABI used Akio Insights to analyze customer feedback from all written channels. They collected verbatim comments from email, chat, surveys, and review platforms. This helped them spread the voice of... the customer across the company. Their omnichannel feedback project won a CX Award in 2021. KIABI strengthened its e-commerce leadership in a competitive market.

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Interflora - Retail - Large

Lyon, France

Interflora used Akio.cx to help its customer service team manage 1.7 million orders each year. The goal was to improve first contact resolution and boost customer satisfaction. The team used a specia...l metric called Once&Done to track performance across multiple channels. Interflora is a leader in flower delivery in France. The Akio.cx platform helped their advisors deliver better service.

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lightning

Peers used Akio Unified for engagement management and campaign management

Akio Unified Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.47/5 ★

Read Reviews (3)
Custom Reports

4.38/5 ★

Read Reviews (25)
Analytics

4.28/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.47/5 ★

Read Reviews (3)
Custom Reports

4.38/5 ★

Read Reviews (25)
Analytics

4.28/5 ★

Read Reviews (21)

Software Failure Risk Guidance

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for Akio Unified

Top Failure Risks for Akio Unified

Akio News

M&A

Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader - Directors Club News -

Odigo has acquired Akio, aiming to establish a European leader in Contact Centre as a Service (CCaaS) and Customer Experience as a Service (CXaaS). This acquisition aligns with Odigo's mission to enhance brand-customer interactions.

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Akio Profile

Company Name

Akio

Company Website

https://www.akio.com/fr/

HQ Location

43 rue de Dunkerque,PARIS, FR

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE