C2Perform Overview
C2Perform addresses the challenge of managing and enhancing contact center performance by providing a dedicated performance management system. It solves the problem of inefficient customer support operations by offering tools that elevate the quality of service in contact centers. By focusing on actionable insights and real-time feedback, C2Perform empowers teams to improve customer interactions and achieve operational goals. This system is particularly useful for tackling issues like high attrition rates and maintaining employee engagement, ensuring that customer service teams operate at peak efficiency. With its focus on practical application, C2Perform stands as a reliable solution for contact centers aiming to optimize their performance metrics and enhance overall customer satisfaction.
Use Cases
Customers recommend Coaching, Knowledge Management, Performance Management, as the business use cases that they have been most satisfied with while using C2Perform.
Business Priorities
Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using C2Perform.
C2Perform Use-Cases and Business Priorities: Customer Satisfaction Data
C2Perform works with different mediums / channels such as Phone Calls.
C2Perform's features include Gamification, Dashboard, and Rewards. and C2Perform support capabilities include 24/7 Support, Email Support, Chat Support, etc. also C2Perform analytics capabilities include Custom Reports, and Analytics.
Reviews
"...The Quality and Coaching modules ensures that our agents get the needed coaching as quickly as possible...." Peer review by Caroline Schneider, Senior Director, Business Services, Capgemini
Peer review evidence (same sources as the product rating summary)
"...Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews...." Peer review
"...A knowledge base provides agents with information on demand, with the aim of reducing call time and improving customer satisfaction, and the included analytics allow supervisors to identify trends...." Peer review
"...C2Perform is a comprehensive performance management suite for contact centers and customer support and sales operations. ..." Welcome to C2Perform
C2Perform, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
C2Perform offers comprehensive performance management and employee engagement solutions. It is designed for contact centers and customer support operations.
Popular Business Setting
for C2Perform
Top Industries
- Consumer Goods
- Education
Popular in
- Small Business
- Mid Market
- Enterprise
C2Perform is popular in Consumer Goods, and Education, and is widely used by Small Business, Mid Market, and Enterprise.
C2Perform Customer wins, Customer success stories, Case studies
How can C2Perform optimize your Coaching Workflow?
Why is C2Perform the best choice for Knowledge Management?
How can C2Perform enhance your Performance Management process?
What Are the key features of C2Perform for Engaging And Following Up?
What solutions does C2Perform provide for Helpdesk Management?
70 buyers and buying teams have used Cuspera to assess how well C2Perform solved their Contact Center Software needs. Cuspera uses 146 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used C2Perform for coaching and knowledge management
C2Perform Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (5) |
Software Failure Risk Guidance
?for C2Perform
Top Failure Risks for C2Perform
C^2Perform. Profile
Company Name
C^2Perform.
Company Website
https://www.c2perform.com/HQ Location
300 Colonial Center Drive, Suite 100 Roswell, GA 30076 US
Employees
11-50
Social
Financials
NA
