C2Perform Overview

C2Perform offers comprehensive performance management and employee engagement solutions. It is designed for contact centers and customer support operations.

Use Cases

Customers recommend Coaching, Knowledge Management, Performance Management, as the business use cases that they have been most satisfied with while using C2Perform.

Other use cases:

  • Engaging And Following Up
  • Helpdesk Management
  • Motivation Management
  • Sales Call Management
  • Contact List Management
  • Training & Onboarding
  • Measuring Customer Satisfaction
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Business Priorities

Improve Efficiency and Scale Best Practices are the most popular business priorities that customers and associates have achieved using C2Perform.

Other priorities:

  • Acquire Customers
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C2Perform Use-Cases and Business Priorities: Customer Satisfaction Data

C2Perform works with different mediums / channels such as Phone Calls,

C2Perform's features include Gamification, Dashboard, and Rewards.

Reviews

"...A cloud based contact center performance management suite that combines QA, training, coaching, knowledge base and employee engagement...." Peer review from EducationFolder

Popular Business Setting

for C2Perform

Top Industries

  • Consumer Goods
  • Education

Popular in

  • Small Business
  • Mid Market
  • Enterprise

C2Perform is popular in Consumer Goods, and Education, and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on C2Perform Use Cases

What Are the key features of C2Perform for Coaching?

C2perform Coaching provides a centralized platform for contact center performance management. The platform offers tools for scheduling training, tracking course completion, and recording coaching sessions. C2perform Coaching also enables performance metric analysis to measure the effectiveness of coaching programs.
"...Users can automatically assign people with recurring tasks such as status reports, coaching and KPI reviews...." Peer review

How can C2Perform optimize your Knowledge Management Workflow?

C2perform provides a knowledge base to support agents with information. It offers analytics to identify trends and opportunities for training and knowledge management. The system aims to reduce call time and improve customer satisfaction.
"...Outgrown your current knowledge management system's capabilities?..." Resources

What benefits does C2Perform offer for Performance Management?

How can C2Perform optimize your Engaging And Following Up Workflow?

How does C2Perform facilitate Helpdesk Management?

12+ more Business Use Cases

70 buyers and buying teams have used Cuspera to assess how well C2Perform solved their business needs. Cuspera uses 146 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

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Peers used C2Perform for coaching and knowledge management

C2Perform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.78/5

Read Reviews (14)
Analytics

4.41/5

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.78/5

Read Reviews (14)
Analytics

4.41/5

Read Reviews (5)

Software Failure Risk Guidance

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for C2Perform

Top Failure Risks for C2Perform

C2Perform Profile

Company Name

C2Perform

Company Website

https://www.c2perform.com/

HQ Location

300 Colonial Center Drive, Suite 100 Roswell, GA 30076 US

Employees

11-50

Social

Financials

NA