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Contact Center Software 2020: Buyers Guide - Page 8

Learn what is Contact Center Software and how to choose the right Contact Center Software

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What is the right solution for you depends on your business context and needs. Let us help you firm up your needs and find you the right-fit solutions. Get your personalized assessment report now!

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Updated By Cuspera

Last updated: Feb 22, 2021

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190 Contact Center Software

Avanser Icon

Avanser

4.00
★★★★★
★★★★★

AVANSER Call Tracking Analytics & Technology AVANSER

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Highlights
Top Business Usecases : Sales call management,Tracking & monitoring communications,Communication management

Vendor: Avanser

Company Size: 1-10

HQ Location: Level 2, 152 Elizabeth Street Sydney, NSW 2000, AU

Financials: PRIVATE

Contaque Icon

Contaque

4.00
★★★★★
★★★★★

Call Center Software & Contact Center Solutions-Contaque

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Highlights
Top Business Usecases : Helpdesk management,Campaign analytics,Campaign management

Vendor: Convergence IT Services Pvt. Ltd.

Company Size: 51-200

HQ Location: C-106,Ground Floor, Sector - 2 NOIDA, INDIA

Financials: NA

VirtuaQ Icon

VirtuaQ

4.00
★★★★★
★★★★★

Queue management system to unlock business potential

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VirtuaQ is a smart queue management system that helps clients better understand their customers and unlock value by allowing users to communicate with their customers in real time. The smart queue system is used in banks, hospitals, and government offices and facilities to improve the waiting experience and reduce frustration. It assists businesses in reducing costs and improving operational efficiencies.

Highlights
Top Business Usecases : Engagement management,Engaging and following up,Upselling

Vendor: VirtuaQ, Inc.

Company Size: 1-10

HQ Location: #14-02 Vision Exchange Singapore 608526

Financials: PRIVATE

AIreCONTROL Icon

AIreCONTROL

4.23
★★★★★
★★★★★

ITSM platform, provides 360 degrees of complete visibility and control.

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Highlights
Top Business Usecases : Communication management,Engagement management,Campaign management

Vendor: AireSpring, Inc.

Company Size: 101-250

HQ Location: 7800 Woodley Ave, Los Angeles, California US

Financials: PRIVATE

Juris Astra Icon

Juris Astra

4.00
★★★★★
★★★★★

Complete contact centre telephony solution – Juris Astra ...

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Highlights
Top Business Usecases : Sales call management,Engagement management,Contact list management
Top Features : Recording

Vendor: Juris Technologies Sdn Bhd

Company Size: 11-50

HQ Location: Level 25, Tower B Vertical, Bangsar South, No. 8, Jalan Kerinchi, Kuala Lumpur, 59200, MY

Financials: PRIVATE

VoiceLogic Icon

VoiceLogic

3.42
★★★★★
★★★★★

Marketing with Voice | VoiceLogic

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Highlights
Top Business Usecases : Sales document management,Campaign management,Generation of new leads

Vendor: VoiceLogic.com

Company Size: 11-50

HQ Location: Toronto, Ontario

Financials: PRIVATE

Castel Maestro Icon

Castel Maestro

4.23
★★★★★
★★★★★

TCPA COMPLIANCE – MANUAL DIALING PRODUCTIVITY | CASTEL MAESTRO

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Highlights
Top Business Usecases : Call scoring,Sales call management,Campaign analytics

Vendor: Castel Communications, LLC.

Company Size: 11-50

HQ Location: 3901 Genesee Street, Suite 300, Buffalo, NY 14225, US

Financials: SEED

Authkey.io Icon

Authkey.io

4.00
★★★★★
★★★★★

Programmable SMS API to automate application to send critical messaging

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Authkey is a One API Platform for SMS, Voice & E-mail which allows users to verify and keep connected with Clients or End Users. It has been developed keeping in mind that in most of the cases like Sending OTPs, Notifications, Order Confirmation, Timely Offers, Newsletter, or tool that meet the need to communicate through multiple channels i.e. Voice, SMS or Emails.

Highlights
Top Business Usecases : Social media analytics,Social media management,Engagement management

Vendor: Authkey

Company Size: 11-50

HQ Location: Best Sky Tower, 1211-1212, Netaji Subhash Place, Pitampura, New Delhi, Delhi, 110034

Financials: PRIVATE

MiContact Center Business Icon

MiContact Center Business

3.75
★★★★★
★★★★★

General Business Information Guide to streamline your business

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Highlights
Top Business Usecases : Engagement management,Workflow management,Call recording

Vendor: Mitel Networks Corporation

Company Size: 1001-5000

HQ Location: Kanata, Ontario

Financials: M&A

CloudPhone Icon

CloudPhone

4.23
★★★★★
★★★★★

Features to Help You Grow

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Highlights
Top Business Usecases : Contract management,Sales document management,Sales call management

Vendor: FreedomVoice

Company Size: 101-250

HQ Location: 5600 Avenida Encinas, Suite 170, Carlsbad, California 92008, US

Financials: M&A

Lumen Next‑Gen Voice solutions Icon

Lumen Next‑Gen Voice solutions

4.00
★★★★★
★★★★★

Modernize legacy communications with business voice solutions

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Highlights
Top Business Usecases : Collaboration,Engagement management,Engaging and following up
Top Features : Live streaming

Vendor: Lumen Technologies

Company Size: 10001+

HQ Location: 100 CenturyLink Drive, Monroe, LA 71201, US

Financials: IPO

ContactBook Icon

ContactBook

4.00
★★★★★
★★★★★

Contact Management for Businesses

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ContactBook is a contact management software that organizes, manages and shares contacts across teams. It helps organize business contacts and keep it shared, so relevant people always have access to them. It makes contact sharing extremely simple and hassle-free. Better alignment and collaboration across teams, improves data management, and increases productivity.

Highlights
Top Business Usecases : Contact list management,Collaboration,Enriching contact list

Vendor: ContactBook

Company Size: 1-10

HQ Location: Opposite Metro Mall, VIP Road, Surat, Gujarat 395017, 302 - Logicwind, Soham Square, , Surat, Gujarat 395017, IN

Financials: PRIVATE

Dialics Icon

Dialics

4.00
★★★★★
★★★★★

AI-Powered Call Tracking & Analytics.

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Dialics is an AI-powered call tracking and analytics platform. It helps to measure campaigns performance and make better marketing decisions.

Highlights
Top Business Usecases : Tracking & monitoring communications,Communication management,Call analytics
Top Features : Recording

Vendor: Dialics Ltd.

Company Size: 11-50

Financials: PRIVATE

Ameyo Engage Icon

Ameyo Engage

4.00
★★★★★
★★★★★

Cloud Based Contact Center Software Provider | Ameyo Engage

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Helpdesk management

Vendor: Ameyo Pvt Ltd

Company Size: 251-500

HQ Location: Gurgaon, Haryana

Financials: SERIES A

Free Call Icon

Free Call

4.29
★★★★★
★★★★★

With Free Call, your visitors can phone or message you in a click

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Highlights
Top Business Usecases : Sending & publishing communications,Communication management,Contact list management
Top Features : Personalization

Vendor: FreeCall, Inc.

Company Size: 501-1,000

Financials: NA

Ameyo Emerge Icon

Ameyo Emerge

4.17
★★★★★
★★★★★

Virtual Call Center - ameyo.com

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Highlights
Top Business Usecases : Helpdesk management,Engagement management,Conference call management

Vendor: Ameyo Pvt Ltd

Company Size: 251-500

HQ Location: Gurgaon, Haryana

Financials: SERIES A

Eckoh Icon

Eckoh

4.00
★★★★★
★★★★★

The market leader for Contact Center Security...

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Highlights
Top Business Usecases : Engagement management,Engaging and following up,Lead engagement
Top Features : Personalization

Vendor: Eckoh UK Limited

Company Size: 51-100

HQ Location: Hemel Hempstead, Hertfordshire

Financials: IPO

Pindrop® Protect Icon

Pindrop® Protect

4.17
★★★★★
★★★★★

Achieve higher fraud detection + lower losses

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Highlights
Top Business Usecases : Customer feedback management,Measuring net promoter score,Measuring customer satisfaction

Vendor: Pindrop.

Company Size: 101-250

HQ Location: 123 William St, New York, 10038, US

Financials: SERIES A

Awaken Scripting Icon

Awaken Scripting

4.00
★★★★★
★★★★★

Call Centre Scripting Software

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Highlights
Top Business Usecases : Workflow management,Engagement management,Helpdesk management

Vendor: Awaken Intelligence Limited

Company Size: 11-50

HQ Location: 68 Basepoint, The Havens, Ransomes Europark, Ipswich, IP3 9BF

DialOnce Icon

DialOnce

4.29
★★★★★
★★★★★

AI Customer Service Agents

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Highlights
Top Business Usecases : Proposal & quote management,Sales document management,Lead qualification: intent

Vendor: DialOnce

Company Size: 11-50

HQ Location: 58 Avenue de Wagram, Paris, 75017, FR

Financials: PRIVATE

Mitel Contact Center Icon

Mitel Contact Center

4.00
★★★★★
★★★★★

Call Center Platform for Businesses

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Highlights
Top Business Usecases : Engagement management,Helpdesk management,Engaging and following up

Vendor: Mitel Networks Corporation

Company Size: 1001-5000

HQ Location: Kanata, Ontario

Financials: M&A

TelebuHub Icon

TelebuHub

4.00
★★★★★
★★★★★

Call center software to manage an inbound, outbound or blended contact center

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TelebuHub is a single-window cloud call center software that’s loaded with all the tools and applications needed to manage an inbound, outbound or blended contact center. It enables businesses to manage communication with customers and clients via several communication channels such as voice, email, chat, webchat, messenger apps, SMS, and social media.

Highlights
Top Business Usecases : Helpdesk management

Vendor: Telebu Communications LLP

Company Size: 101-250

HQ Location: 5th floor, Plot no 81/10, Block-d, Sreenidhi Pearl, Street No 1, Patrika Nagar, Madhapur, Ranga Reddy Dist Telangana, 500081

Financials: PRIVATE