Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

This is a summary of the comprehensive capabilities and benefits of Eckoh based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

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Customer Stories

Transport for London (TfL) - Transportation/Trucking/Railroad

Eckoh delivered bespoke IVR, EckohROUTE, Secure Chat, and CallGuard to Transport for London (TfL). TfL needed to improve customer experience and journey planning for millions of travelers. Eckoh's so...lutions enabled PCI DSS-compliant secure payments, intelligent call routing, and real-time journey planning. The system handled over 7 million calls per year and 86,000 payments worth £7 million. 80% of chat users had their questions answered, and 74% rated webchat as Satisfied or Very Satisfied.

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Tenpin - Entertainment

Eckoh provided Tenpin with full contact center services, including secure IVR, webchat, and PCI-DSS compliant payment solutions. Tenpin needed a partner to handle all remote customer service channels... and improve customer experience. Eckoh processed an average of 52,000 calls per month and 60,000 bookings per year. 89.3% of callers rated their service 8 or above. Tenpin achieved a high NPS of 68 and recorded over 1.5 million minutes monthly. Secure call recording and analytics helped Tenpin optimize operations and increase bookings during peak periods.

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A global agribusiness cooperative - Manufacturing

Eckoh provided secure payment solutions for a global agribusiness cooperative. The company needed to protect customer data and ensure payment security in their contact center. Eckoh's solution helped... them achieve secure transactions and data protection. This improved compliance and reduced risk of data breaches.

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Leading independent payment processing solution provider - Information Technology And Services

Eckoh CallGuard helped a leading payment processor secure remote payment processing during the Covid-19 pandemic. The company needed to keep agents PCI DSS compliant while working from home. CallGuar...d isolated cardholder data from agents and systems, making compliance easy. The solution integrated quickly with minimal disruption. Agents continued to deliver strong customer service, and the company maintained security and customer trust.

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major US utility company - Utilities

ChatGuard lets a major US utility company take secure payments in live web chat. Before, agents had to send customers to call centers for payments, which was slow and frustrating. Now, customers pay ...right in the chat, making things faster and easier. Agents handle more chats at once and finish transactions in one session. The company manages over 1,000 customer interactions per day with ChatGuard.

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Multinational Warehouse Club - Retail

CallGuard by Eckoh helped a multinational warehouse club secure payment data for its 130 million members. The company wanted to reduce data breach risk, keep high customer satisfaction, and avoid maj...or development work. Eckoh's solution integrated easily, kept existing payment screens, and improved call center efficiency. The CallGuard platform used DTMF suppression and removed manual pause-and-resume steps, making payment processing safer and smoother. After implementation, the company saw better security and less work for internal teams.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO