Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

Here's the scoop on Eckoh! We've gathered over 29 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Case Studies

COMPANY CASE STUDIES
Eckoh case study

One of the largest home improvement and hardware retailers in the world
CASE STUDY One of the largest home improvement and hardware retailers in the world

CallGuard by Eckoh helped a major home improvement retailer secure phone payments and achieve PCI DSS compliance. The retailer needed to de-scope both on-site and remote call center agents from PCI audits and reduce fraud risk. Eckoh deployed CallGuard with minimal IT changes, integrating with the ...retailer’s proprietary token vault. The solution improved customer and agent experience, increased payment conversions, and enabled seamless scaling across divisions. The retailer eliminated PCI data exposure and met compliance goals without disrupting operations.

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Eckoh case study

Kingfisher
CASE STUDY Kingfisher

Eckoh’s CallGuard helped Kingfisher secure payments across B&Q and Screwfix contact centers. Kingfisher needed to keep customer data safe and maintain PCI-DSS compliance as payment volumes grew. Eckoh provided scalable, secure solutions and hands-on support during a major contact center migration i...n 2023. Kingfisher now has a stable, secure payment environment and a strategic partnership that supports business goals. The partnership has lasted over 10 years, moving from compliance to a full payment security strategy.

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Eckoh case study

Peninsula Group
CASE STUDY Peninsula Group

CallGuard by Eckoh helped Peninsula Group secure phone payments and meet PCI DSS compliance. The company faced rising call volumes and needed to protect client card data. CallGuard Hosted stopped sensitive data from entering their contact center systems. This removed the center from PCI DSS audit s...cope. Agents stayed in touch with clients during calls and could safely record calls. The solution supported business growth and new acquisitions.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO