Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

This is a summary of the comprehensive capabilities and benefits of Eckoh based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Customer Stories

 

Banner Health - Hospital & Health Care - Very Large

Phoenix, USA

Eckoh’s CallGuard helped Banner Health secure payments across many systems. The solution de-scoped their VoIP from PCI DSS, cutting audit time and costs. Cardholder data was removed from call recordi...ngs and home devices, lowering data risk. Banner Health saved money and improved payment security. The cost savings offset part of their investment.

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Major US Utility Company - Utilities - Very Large

USA

Eckoh’s ChatGuard let a major US utility company take secure payments in live web chat. Before, agents had to send customers to call centers for payments, causing frustration and lost sales. Now, age...nts handle full transactions in one chat session. This improved efficiency and kept customers in their preferred channel. The solution removed friction and made payments easier for both agents and customers.

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Tenpin - Hospitality - Medium

Hemel Hempstead, UK

Eckoh provided Tenpin with a secure contact center solution. Tenpin processed 60,000 bookings per year using IVR, live agents, and secure chat. The system recorded and transcribed over 1.5 million mi...nutes of customer interactions each month. Customer satisfaction stayed high, with 89% of callers rating their experience 8 or above. Tenpin gained valuable insights from recorded calls and improved payment security with PCI-DSS compliance.

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ComOps - Hospitality - Medium

Eckoh's secure payment technology helped ComOps reduce PCI DSS risk in contact center services. ComOps used Eckoh to embed security into operations for hotels and casinos. The solution enabled flexib...le integrations with legacy systems and improved customer engagement. ComOps saw immediate value from Eckoh's vendor-agnostic approach. The partnership strengthened client relationships and supported digital transformation in hospitality.

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Leading health, beauty, and pharmacy retailer in the United Kingdom - Health, Wellness And Fitness - Very Large

Eckoh's CallGuard Hosted solution helped a leading UK health and beauty retailer achieve PCI DSS compliance. The system protected customer card data so agents never saw or heard it, reducing fraud ri...sk. Agents stayed connected with customers during calls. The retailer avoided storing sensitive card data, lowering the chance of data breaches. The solution was quick to implement and did not disrupt existing IT systems.

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ACC Liverpool - Events Services - Large

Eckoh helped ACC Liverpool achieve PCI DSS compliance for secure card payments. The solution improved data protection and reduced risk for one of the UK's largest event venues. Advisors found the sys...tem easy to use, with fast training and strong customer support. ACC Liverpool built customer trust and improved operational resilience for high-demand events. Eckoh's team delivered seamless implementation and personalized service.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO