Eckoh Overview

Eckoh offers award-winning secure payment solutions for contact centers. Multi-channel integration and PCI DSS compliance are provided.

Here's the scoop on Eckoh! We've gathered over 29 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Eckoh, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Eckoh is right for your needs? Our Cuspera AI engine can evaluate how Eckoh fits your specific business needs, industry, and context. Get your personalized assessment report today.

Eckoh supports business activities such as:

  • Engagement Management

Eckoh can help you with many business goals, such as Increase Sales & Revenue, and Acquire Customers. It can help manage these activities if you use Omnichannel for these needs. As a solution, Eckoh's capabilities include Personalization.

Eckoh Reviews

10 buyers and buying teams have used Cuspera to assess how well Eckoh solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Eckoh.

Other priorities:

See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , as the business use cases that they have been most satisfied while using Eckoh.

See all use cases

Customer Stories

A global agribusiness cooperative - Manufacturing

Eckoh provided secure payment solutions for a global agribusiness cooperative. The company needed to protect customer data and ensure payment security in their contact center. Eckoh's solution helped... them achieve secure transactions and data protection. This improved compliance and reduced risk of data breaches.

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A leading US healthcare services company - Healthcare

Eckoh’s CallGuard helped a leading US healthcare services company secure voice payments. The client needed to meet PCI DSS audit requirements and improve operational efficiency. CallGuard integrated ...with their existing processes and minimized disruption. The solution simplified telephony and made onboarding new clients easier. The company achieved PCI DSS compliance and improved patient confidence in payment security.

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A well-known US nationwide voluntary health organization - Non Profit Organization Management

CallGuard by Eckoh helped a major US non-profit secure donor payments. The organization needed to protect donor data and meet PCI DSS compliance in a virtual contact center. CallGuard let agents proc...ess donations without seeing or hearing payment details. The solution integrated smoothly with their payment processor and cloud systems. This improved security, ensured compliance, and made giving easier for donors.

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Banner Health - Hospital & Health Care

CallGuard helped Banner Health secure payments across many payment systems and locations. Banner Health wanted to lower the risk of handling payment card data and reduce PCI audit costs. Eckoh’s Call...Guard solution let them remove payment data from their VoIP environment and cut the need for encrypted payment devices at home. This reduced risk and saved money on compliance. Banner Health plans to use payment orchestration to simplify vendors and offer more payment options.

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ComOps - Management Consulting

Eckoh helped ComOps secure phone payments and reduce PCI risk for hotels and casinos. ComOps used Eckoh's flexible solutions to integrate with old PBX systems in the hospitality industry. This made i...t easier to protect customer data and improve guest satisfaction. Eckoh's technology let ComOps offer better security without extra work for their clients. The partnership focused on customer service, data security, and adapting to new tech trends.

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Leading independent payment processing solution provider - Information Technology And Services

Eckoh CallGuard helped a leading payment processor secure remote payment processing during the Covid-19 pandemic. The company needed to keep agents PCI DSS compliant while working from home. CallGuar...d isolated cardholder data from agents and systems, making compliance easy. The solution integrated quickly with minimal disruption. Agents continued to deliver strong customer service, and the company maintained security and customer trust.

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Based on peer insights

Cuspera recommends Eckoh for

Use Cases Engagement Management
Medium Omnichannel
Features Personalization
Business Priorities Increase Sales & Revenue, Acquire Customers

Peer and Expert Opinion on Features

for Eckoh

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Personalization

4.43/5 ★

Read Reviews (5)

IT and Other Capabilities

for Eckoh

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

3.02/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Eckoh

Top Failure Risks for Eckoh

Vendor Profile Details

Company Name

Eckoh UK Limited

Company Website

//eckoh.com

HQ Location

Hemel Hempstead, Hertfordshire

Employees

51-100

Social

Facebook Linkedin Twitter

Financials

IPO