MiContact Center Business Overview

MiContact Center Business enables customer interactions via preferred devices and media. Agents and supervisors receive tools for managing omnichannel customer journeys.

Use Cases

Customers recommend Engagement Management, Workflow Management, Call Recording, as the business use cases that they have been most satisfied with while using MiContact Center Business.

Other use cases:

  • Helpdesk Management
  • Products & Pricelist Management
  • Advocacy Management
  • Generation Of New Leads
  • Customer Case Management
  • Rating And Review Management
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using MiContact Center Business.

Other priorities:

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MiContact Center Business Use-Cases and Business Priorities: Customer Satisfaction Data

MiContact Center Business works with different mediums / channels such as Chat. Text SMS. and Phone Calls.

Reviews

"...MiContact Center Solidus helps buisnesses of all sizes serve their customers while managing employee productivity and controlling operational costs...." Peer review

MiContact Center Business, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MiContact Center Business

Top Industries

  • Internet

Popular in

  • Mid Market

MiContact Center Business is popular in Internet, and is widely used by Mid Market,

Comprehensive Insights on MiContact Center Business Use Cases

How does MiContact Center Business address your Engagement Management Challenges?

How does MiContact Center Business facilitate Workflow Management?

Case Studies

Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Non-Profit Organization Management

CASE STUDY United Service Organizations (USO)

United Service Organizations (USO) improved customer service and increased call volume by 40% with Mitel's communication solution.

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Insurance

CASE STUDY Elinger Riggs Insurance

Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business.

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Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

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Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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Telecommunications

CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

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MiContact Center Business Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.24/5 ★

Read Reviews (3)
Custom Reports

3.13/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for MiContact Center Business

Top Failure Risks for MiContact Center Business

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

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Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth

Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by offering a streamlined, scalable framework with integrated systems and harmonized incentives.

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Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth - Business Wire

Mitel has launched an enhanced global partner experience, unifying the Mitel and Unify partner ecosystems into a single framework. The initiative streamlines partner tools, incentives, and systems to support growth in hybrid communications, unified communications, and contact center markets. Strategic investments include improved sales enablement, expanded marketing programs, and deeper customer engagement to help partners address AI adoption, data privacy, and business continuity challenges.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

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Financials

M&A