Lumen Next‑Gen Voice solutions Overview
Centurylink-traditional-voice-services are offered by Lumen. Lumen provides enterprise IT solutions, including networking, security, and managed services.
This is a summary of the comprehensive capabilities and benefits of Lumen Next‑Gen Voice solutions based on over 48 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Lumen Next‑Gen Voice solutions, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Lumen Next‑Gen Voice solutions is right for your needs? Our Cuspera AI engine can evaluate how Lumen Next‑Gen Voice solutions fits your specific business needs, industry, and context. Get your personalized assessment report today.
Lumen Next‑Gen Voice solutions supports business activities such as:
- Collaboration
- Engagement Management
Lumen Next‑Gen Voice solutions can help you with many business goals, such as Scale Best Practices. It can help manage these activities if you use Video for these needs. As a solution, Lumen Next‑Gen Voice solutions's capabilities include Live Streaming.
Reviews
"...Every customer interaction is a chance to strengthen the relationship...." Peer review
Lumen Next‑Gen Voice solutions Reviews
11 buyers and buying teams have used Cuspera to assess how well Lumen Next‑Gen Voice solutions solved their Contact Center Software needs. Cuspera uses 48 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Scale Best Practices is the most popular business priority peers achieved using Lumen Next‑Gen Voice solutions.
Use Cases
Peers recommend Collaboration , Engagement Management , as the business use cases that they have been most satisfied while using Lumen Next‑Gen Voice solutions.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video |
4.37/5 ★ |
"...We also provide a host of collaboration services such as Unified Communications as a Service and Conferencing. ..." Medium Business and Enterprise Voice and Unified Communications |
| Engagement Management |
4.28/5 ★ |
"...Build a dependable, efficient contact center that engages customers, helps lower operating costs and easily scales as your business grows. ..." Medium Business and Enterprise Voice and Unified Communications |
| engaging and following up |
3.95/5 ★ |
"...Build a dependable, efficient contact center that engages customers, helps lower operating costs and easily scales as your business grows. ..." Medium Business and Enterprise Voice and Unified Communications |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video |
4.37/5 ★ |
"...We also provide a host of collaboration services such as Unified Communications as a Service and Conferencing. ..." Medium Business and Enterprise Voice and Unified Communications |
|
| Engagement Management |
4.28/5 ★ |
"...Build a dependable, efficient contact center that engages customers, helps lower operating costs and easily scales as your business grows. ..." Medium Business and Enterprise Voice and Unified Communications |
|
| engaging and following up |
4.28/5 ★ |
Peer and Expert Opinion on Features
for Lumen Next‑Gen Voice solutions
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live streaming | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Live streaming | Read Reviews (5) |
IT and Other Capabilities
for Lumen Next‑Gen Voice solutions
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (8) |
| Phone Support | Read Reviews (3) |
| Email Support | Read Reviews (2) |
| Chat Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|
Software Failure Risk Guidance
?for Lumen Next‑Gen Voice solutions
Top Failure Risks for Lumen Next‑Gen Voice solutions
Vendor Profile Details
Company Name
Lumen Technologies
Company Website
https://www.lumen.com/en-us/home.htmlHQ Location
100 CenturyLink Drive, Monroe, LA 71201, US
Employees
10001+
Social
Financials
IPO
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