Pindrop® Protect Overview

Next-caller identifies inbound phone numbers and boosts sales conversion with real-time caller data. Phone spoofing fraud is detected, and inbound calls are routed intelligently.

This is a summary of the comprehensive capabilities and benefits of Pindrop® Protect based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pindrop® Protect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pindrop® Protect is right for your needs? Our Cuspera AI engine can evaluate how Pindrop® Protect fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pindrop® Protect supports business activities such as:

  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Helpdesk Management
  • Lead Qualification: Technographic

Pindrop® Protect can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs.

Pindrop® Protect Reviews

11 buyers and buying teams have used Cuspera to assess how well Pindrop® Protect solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using Pindrop® Protect.

Other priorities:

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Use Cases

Peers recommend Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management , as the business use cases that they have been most satisfied while using Pindrop® Protect.

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Customer Stories

Leading U.S. insurer (Fortune 100 mutual insurance company) - Insurance

Pindrop Pulse helped a leading U.S. insurer detect deepfake activity in their contact center. The company is one of the largest mutual insurance companies in the U.S. and a Fortune 100 firm. They use...d Pindrop Pulse to protect against AI threats and deepfake voice fraud. Pindrop Protect added multifactor fraud detection for stronger member security. The insurer is considering expanding deepfake detection to real-time communications.

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Fortune 500 insurer - Insurance

Pindrop Pulse helped a Fortune 500 insurer detect 97% of deepfakes and stop synthetic voice attacks in their contact center. The insurer wanted to protect customers and avoid financial losses from AI... threats. Pindrop Pulse, combined with Pindrop Passport, added a strong layer of security. The solution gave the insurer confidence in their voice channel security. The company offers insurance, retirement, and investing products.

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Virginia Employment Commission - Government Administration

Pindrop Protect helped the Virginia Employment Commission cut fraud in its call centers. The solution detected over 800 potentially fraudulent calls in one year. VEC saved more than $500,000 within m...onths and could save nearly $1 million a year. The tool also improved agent productivity by reducing knowledge-based authentication questions. VEC serves over 900,000 unemployment claims each year.

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CommunityWide Federal Credit Union - Banking

Pindrop and Confirm helped CommunityWide Federal Credit Union cut authentication time from 60 seconds to under 5 seconds. This is a 90% reduction in average authentication time. CommunityWide wanted ...to improve member experience and speed up service. Pindrop's solutions made authentication faster and more secure. Members now get help quickly and safely.

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Telco A - Telecommunications

VeriCall technology helped Telco A, a Fortune 50 telecommunications firm, fight ANI spoofing in its contact centers. The solution enabled 75% of calls to be authenticated as 'green,' reducing average... handle time by two to four minutes per call. This led to millions of dollars in annual operational savings. Telco A achieved a three times return on investment and completed full implementation in two months. The company found VeriCall cost-effective and praised the vendor's responsiveness.

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Based on peer insights

Cuspera recommends Pindrop® Protect for

Use Cases Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management
Medium Phone Calls
Business Priority Enhance Customer Relationships

IT and Other Capabilities

for Pindrop® Protect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Pindrop® Protect

Top Failure Risks for Pindrop® Protect

Vendor Profile Details

Company Name

Pindrop.

Company Website

https://www.pindrop.com/

HQ Location

123 William St, New York, 10038, US

Employees

101-250

Social

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Financials

SERIES A