Pindrop® Protect Overview

Next-caller identifies inbound phone numbers and boosts sales conversion with real-time caller data. Phone spoofing fraud is detected, and inbound calls are routed intelligently.

This is a summary of the comprehensive capabilities and benefits of Pindrop® Protect based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pindrop® Protect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pindrop® Protect is right for your needs? Our Cuspera AI engine can evaluate how Pindrop® Protect fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pindrop® Protect supports business activities such as:

  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Helpdesk Management
  • Lead Qualification: Technographic

Pindrop® Protect can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs.

Pindrop® Protect Reviews

11 buyers and buying teams have used Cuspera to assess how well Pindrop® Protect solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using Pindrop® Protect.

Other priorities:

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Use Cases

Peers recommend Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management , as the business use cases that they have been most satisfied while using Pindrop® Protect.

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Customer Stories

HealthEquity - Financial Services - Large

Pindrop helped HealthEquity cut fraud by 90%. HealthEquity faced rising AI-driven fraud in their voice channel. They wanted to stop attacks but keep a great customer experience. Pindrop added AI-powe...red risk analysis to calls. This let agents focus on helping customers. HealthEquity improved security and kept their member-first approach.

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Unnamed bank (manages more than $73 billion in assets) - Banking

Pindrop Protect and Pindrop Passport helped a large bank stop $56 million in fraud attacks. The bank used Pindrop for secure authentication in its contact center. Pindrop Protect made it easy for fra...ud analysts to spot risky calls and block fraud in real time. About one in five calls were flagged for risk. The bank now prevents many types of fraud, like counterfeit checks and unauthorized transfers.

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CommunityAmerica Credit Union - Banking

Pindrop Protect and Passport helped CommunityAmerica Credit Union fight fraud and improve member service. The credit union faced rising call volumes and fraud risks. Pindrop's solutions enabled passi...ve member verification, predicted fraud 60 days ahead, and reduced false positives below 1%. In less than a year, they protected over $56M in assets. The credit union is on track to save about $400K in call center costs in 2020.

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Affinity Plus Federal Credit Union - Banking

Pindrop helped Affinity Plus Federal Credit Union improve call center security and member experience. The credit union used Pindrop’s Caller Authentication and Anti-fraud products. They achieved an 8...2% authentication rate and reduced average handle time by 45 seconds. Abandon rates dropped from 25-30% to 5-10%. Average hold times improved by 80%, dropping to less than 1 minute. Over 56% of members enrolled in the new system within 3 months, leading to higher satisfaction and less agent stress.

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UCBI (Community Bank) - Banking

Pindrop helped UCBI improve fraud detection and call center efficiency. Before Pindrop, UCBI used knowledge-based authentication, which was not secure and slowed down calls. With Pindrop, average han...dle time dropped by 29 seconds, saving about 197,000 minutes a year. Agents handled 14% more calls, and customer satisfaction scores rose by over 5%. Abandoned calls dropped by more than 7%. Agents and customers both reported a better experience.

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Based on peer insights

Cuspera recommends Pindrop® Protect for

Use Cases Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management
Medium Phone Calls
Business Priority Enhance Customer Relationships

IT and Other Capabilities

for Pindrop® Protect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Pindrop® Protect

Top Failure Risks for Pindrop® Protect

Vendor Profile Details

Company Name

Pindrop.

Company Website

https://www.pindrop.com/

HQ Location

123 William St, New York, 10038, US

Employees

101-250

Social

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Financials

SERIES A