Pindrop® Protect Overview

Pindrop® Protect helps security teams detect fraud in call centers and automate authentication processes. Teams use it to identify fraudulent calls and monitor contact center interactions for suspicious activity. They also automate authentication for callers in customer interactions.

Main focus

Reported results

Typical customer

Very large and large companies

89% of customer stories; 49% from banking.

Here's the scoop on Pindrop® Protect! We've gathered over 29 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pindrop® Protect, belong to a category of solutions that help Security. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pindrop® Protect is right for your needs? Our Cuspera AI engine can evaluate how Pindrop® Protect fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pindrop® Protect supports business activities such as:

  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Helpdesk Management
  • Lead Qualification: Technographic

Pindrop® Protect can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs.

Pindrop® Protect Reviews

11 buyers and buying teams have used Cuspera to assess how well Pindrop® Protect solved their Security needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Security needs.

What teams use Pindrop® Protect for

Explore Pindrop® Protect use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Fortune 500 U.S. insurer, A leading U.S. insurer (Fortune 100), Virginia Employment Commission (VEC), Telco A and Telco B and others Contact Center Software Main focus
Core use
CommunityWide Federal Credit Union Contact Center Software Main focus
Emerging use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using Pindrop® Protect.

Other priorities:

See all business priorities See less business priorities

Customer Stories

A leading Fortune 500 healthcare organization - Hospital & Health Care - Very Large

Pindrop platform stopped 94.3% of bot calls at a Fortune 500 healthcare group. Automated bots targeted member accounts, risking over $73M in HSA balances. Pindrop Protect and Pulse flagged over 30,00...0 bot calls in real time. Security teams used these alerts to tighten IVR controls. Attackers moved on, and the attack surface shrank fast.

Read the story → Source
 

Michigan State University Federal Credit Union (MSUFCU) - Banking - Large

$2.57M fraud exposure

East Lansing, USA

Pindrop Passport and Pindrop Protect helped MSUFCU cut authentication time by 58 seconds per call. The credit union reduced fraud exposure by $2.57 million in one year. Member satisfaction increased ...by 10% after deploying Pindrop solutions. Employees reported smoother calls and higher satisfaction. Pindrop's technology also detected deepfake voices and stopped over 220 fraudulent calls. MSUFCU saved over $723,000 in annual operating costs with these tools.

Read the story → Source
 

First National Bank of Omaha (FNBO) - Banking - Large

+42% case productivity

Omaha, USA

Pindrop Fraud Assist helped First National Bank of Omaha (FNBO) speed up fraud investigations by 35–40%, saving 11–13 minutes per case. Analyst accuracy improved by 50%, with fewer false positives an...d negatives. FNBO increased case productivity by 42% without hiring more staff. The AI-powered tool enabled real-time call summarization and voice matching. FNBO quickly adopted Fraud Assist, integrating it into daily fraud operations.

Read the story → Source

Fortune 500 U.S. insurer - Insurance - Very Large

Pindrop Pulse helped a Fortune 500 U.S. insurer detect 97% of deepfakes in their contact center. The insurer wanted to stop synthetic voice attacks and protect against AI-driven fraud. Pindrop Pulse,... combined with Pindrop Passport, added a strong layer of security. The solution delivered a low false positive rate, reducing workload for fraud teams. The insurer trusted Pindrop after a decade of proven results in fraud detection and authentication.

Read the story → Source

Based on peer insights

Cuspera recommends Pindrop® Protect for

Use Cases Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management
Medium Phone Calls
Business Priority Enhance Customer Relationships

IT and Other Capabilities

for Pindrop® Protect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Pindrop® Protect

Top Failure Risks for Pindrop® Protect

Vendor Profile Details

Company Name

Pindrop.

Company Website

https://www.pindrop.com/

HQ Location

123 William St, New York, 10038, US

Employees

101-250

Social

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Financials

SERIES A