Real-World Case Studies and Customer Success Stories with Pindrop® Protect

Pindrop Passport and Pindrop Protect helped MSUFCU cut authentication time by 58 seconds per call. The credit union reduced fraud... exposure by $2.57 million in one year. Member satisfaction increased by 10% after deploying Pindrop solutions. Employees reported smoother calls and higher satisfaction. Pindrop's technology also detected deepfake voices and stopped over 220 fraudulent calls. MSUFCU saved over $723,000 in annual operating costs with these tools.
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Pindrop Fraud Assist helped First National Bank of Omaha (FNBO) speed up fraud investigations by 35–40%, saving 11–13 minutes per case. Analyst accuracy improved... by 50%, with fewer false positives and negatives. FNBO increased case productivity by 42% without hiring more staff. The AI-powered tool enabled real-time call summarization and voice matching. FNBO quickly adopted Fraud Assist, integrating it into daily fraud operations.
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Pindrop Protect and Pindrop Passport helped Michigan State University Federal Credit Union cut member authentication time by 50% in just 90 days. The credit union... reduced average authentication from 90 seconds to 45 seconds, and for 40% of calls with a full profile match, authentication dropped to 12 seconds. Pindrop solutions improved agent productivity, member satisfaction, and fraud case management. The credit union also strengthened fraud detection, including deepfake threats, while modernizing its cloud contact center.
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Pindrop Solutions and Confirm cut CommunityWide's authentication time from 60 seconds to under 5 seconds, a 90% reduction. The credit union... wanted to stop voice fraud and improve member experience in its contact center. Before, slow manual verification and weak reporting hurt efficiency. Now, fast authentication and better security make members and staff happy. The integration also gives a single view of member interactions and supports compliance.
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Pindrop Protect and Passport helped CommunityAmerica Credit Union prevent over $570,000 in fraud exposure within months. The credit union achieved... a 4x ROI and saved about $400,000 in call center operational costs in 2020. Pindrop's multi-factor authentication reduced average hold times across 98% of calls and removed 115 seconds from total call times. Knowledge-based authentication steps dropped from 4 to 2, improving member experience. The solution delivered high fraud loss avoidance and operational savings for the banking sector.
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Pindrop Protect and Pindrop Passport helped a 90-year-old credit union cut average handle time by 66% in 90 days. The credit union... faced rising fraud and complex risks for both B2C and B2B members. Pindrop solutions enabled fast caller authentication and reduced fraud incidents by 88% in the call center. Member satisfaction and agent retention improved after implementation. The credit union praised Pindrop's technology, support, and expertise.
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Pindrop Protect and Pindrop Passport helped a major bank stop over $56 million in fraud attacks in less than a year. The bank used... Pindrop for authentication and fraud detection in its contact center. Fraud analysts quickly identified risky calls and blocked fraudulent transactions across channels. About one in five calls were flagged for risk. The bank's vice president of fraud management praised Pindrop for helping mitigate all types of fraud.
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Pindrop helped First National Bank Omaha cut 8. 5 million minutes from call handle time. FNBO reduced OTP usage by...75% and average handle time by 30 seconds per call. Account takeover (ATO) recognition improved by 59%, and ATO losses dropped by 16%. FNBO also cut average ATO loss per account by 47%. Pindrop's passive authentication and IVR fraud detection improved security and customer experience.
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Pindrop helped United Community Bank cut average handle time by 29 seconds per call. Agents improved call efficiency, handling 14%... more calls and nearly 50% more calls per agent. Customer satisfaction scores rose by over 5%. Abandoned calls dropped by more than 7%. Employees and customers both reported higher satisfaction with the new voice security solution.
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Pindrop Caller Authentication and Anti-fraud products helped Affinity Plus Federal Credit Union cut abandon rates by 20% and reduce average handle time by 45 seconds. The authentication rate... reached 82%, and average hold times improved by 80%. Within 3 months, 56% of members enrolled, making identity checks smoother. Agent stress dropped, and Net Promoter Score for prompt service rose. Pindrop's solution improved fraud detection across phone, mobile deposit, and online banking.
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Pindrop and Confirm helped CommunityWide Federal Credit Union cut authentication time by over 90%, from 60 seconds to under 5 seconds. The credit union... wanted to improve member experience and proactively address voice-based fraud threats. Before, manual verification slowed down transactions and made reporting difficult. With the new solution, members and staff are happier, security is stronger, and audit trails are easier to manage. The system was up and running in under two months, delivering fast results and seamless integration.
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Pindrop helped a regional bank prevent over $56 million in fraud attacks in less than a year. The bank used... Pindrop Passport for authentication and Pindrop Protect to detect and block risky calls in its contact center. Fraud analysts quickly identified threats and stopped unauthorized transactions across channels. About 20% of calls were flagged for risk, covering fraud types like counterfeit checks and unauthorized transfers. The bank’s fraud team used Pindrop’s insights to stay ahead of evolving threats.
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Pindrop helped United Community Bank cut average handle time by 29 seconds per call. The bank saw a 14% increase... in calls handled and a 7% drop in abandoned calls. Customer satisfaction scores rose by over 5%. Agents handled nearly 50% more calls on average. Both customers and agents reported higher satisfaction with the new phone authentication process.
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Pindrop helped Michigan State University Federal Credit Union cut member authentication time by 50% in just 90 days. The credit union... used Pindrop Protect and Passport to streamline call handling and boost fraud detection. For 40% of calls with a full profile match, authentication dropped to just 12 seconds. Member satisfaction and NPS scores rose, while operational costs fell by over $561,000 annually. Agents spent less time on manual checks and more time helping members.
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Pindrop helped Affinity Plus Federal Credit Union cut abandon rates by 20% and reduce average handle time by 45 seconds. The credit union... achieved an 82% authentication rate and improved average hold times by 80%. Within three months, 56% of members were enrolled for frictionless authentication. Agents now experience less stress and can support more channels. Member satisfaction, measured by Net Promoter Score, increased, especially for prompt service.
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Pindrop Protect and Passport helped a 90-year-old credit union cut average handle time by 66% in just 90 days. The credit union... faced rising fraud and complex risks from both B2C and B2B members. Pindrop's solutions enabled fast caller authentication and fraud detection, reducing fraud incidents by 88% in the call center. Member satisfaction and agent retention improved after implementation. The credit union also saw a 67% decrease in time to authenticate members.
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Pindrop helped First National Bank Omaha cut average handle time by 8. 5 million minutes. FNBO reduced OTP usage by...75% and saw a 30-second drop in average call time. Fraudulent calls routed directly to the fraud team rose to 4,000–5,000 per month, easing agent workload. Account takeover recognition improved by 59%, and ATO losses per account dropped by 47%. FNBO now delivers a more secure and seamless customer authentication experience.
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CommunityAmerica Credit Union used Pindrop to fight fraud and improve member service. They stopped over $570,000 in fraud exposure in... just months. Call times dropped by 115 seconds and hold times fell for 98% of calls. The credit union saved about $400,000 in call center costs. They achieved a 4x return on investment with Pindrop's authentication and fraud detection tools.
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Pindrop Pulse helped a Fortune 500 U. S. insurer detect 97% of deepfakes in their contact center. The insurer wanted...to stop synthetic voice attacks and protect against AI-driven fraud. Pindrop Pulse, combined with Pindrop Passport, added a strong layer of security. The solution delivered a low false positive rate, reducing workload for fraud teams. The insurer trusted Pindrop after a decade of proven results in fraud detection and authentication.
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Pindrop Pulse helped a leading U. S. insurer detect deepfake activity in their contact center. The insurer, a Fortune 100...mutual insurance company, wanted to stop AI-driven voice fraud and protect member assets. They used Pindrop Pulse and Pindrop Protect to spot deepfake fraud in real time. After deploying Pulse, they stopped 10,487 calls from enrolling due to detected deepfakes and kept false positives low at 0.68%. The insurer now blocks deepfake attacks and prevents financial losses with advanced fraud detection.
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Pindrop's anti-fraud solution helped a Fortune 500 insurance company stop over 250 fraudulent calls in 2017, protecting more than $40 million in customer account value. The company saved... $1.2 million in operational costs and blocked $1.6 million in fraudulent disbursement attempts after implementing Enhanced Authentication. Pindrop's technology improved authentication rates to over 80% for enrolled callers. The solution reduced manual authentication, improved customer experience, and strengthened call center security.
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Pindrop Passport helped Huge Insurance Co. cut average handle time by 60 seconds per call. The company authenticated 88% of... eligible calls before agents answered. This saved $864,000 and improved customer trust. Pindrop Passport nearly eliminated knowledge-based authentication questions. Agents and customers now have a better experience with faster, safer service.
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Pindrop Pulse helped a Fortune 500 U. S. insurer detect 97% of deepfakes in its contact center. The insurer used...Pindrop Pulse and Passport to stop synthetic voice fraud and protect customer trust. Within months, Pulse blocked 68 synthetic voice enrollments and 141 authentication attempts. The solution reduced false positives, lowering the fraud team's workload. The insurer now uses risk-based authentication to keep accounts safe from AI-driven threats.
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Pindrop Pulse helped a leading U. S. insurer detect deepfake fraud in their contact center. The insurer, a Fortune 100...company, used Pindrop’s AI-based solution to identify and stop synthetic voice attacks in real time. After deploying Pulse, they blocked 10,487 fraudulent calls and kept false positives low at 0.68%. The solution gave the insurer confidence to protect members and partners from AI threats. The insurer now plans to expand deepfake detection to more business areas.
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Pindrop Passport helped Huge Insurance Co. cut average handle time by 60 seconds per call. The company saved $864,000 and... authenticated 88% of calls passively. This reduced reliance on knowledge-based authentication and restored trust among staff and customers. Pindrop Passport improved customer experience and strengthened security in the contact center.
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Pindrop helped a Fortune 500 insurance company stop account takeover fraud in its call centers. After a major attack in... 2015, the company used Pindrop’s anti-fraud and authentication solutions. In 2017, Pindrop detected over 250 fraudulent calls and protected more than $40 million in customer accounts. Enhanced Authentication saved $1.2 million in operational costs and blocked $1.6 million in fraudulent disbursements. The company improved customer experience and security with multi-factor authentication and real-time fraud detection.
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