Ameyo Emerge: Product updates, Customer stories, and Insights | 2026 Cuspera

Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to a remote customer engagement model. The company faced challenges like low agent productivity, network issues, and scaling pr...oblems. Ameyo’s solution removed infrastructure barriers and improved agent productivity. Managers could track performance with detailed reports. Conneqt scaled its workforce by 75% without extra hardware costs. Productivity and revenue increased dramatically.
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Ameyo provided its omnichannel helpdesk solution to Comquest Sdn. Bhd. Comquest needed better call monitoring, automated call routing, and easier integration with third-party apps. Ameyo delivered a ...blended call center with inbound and outbound features, CRM and social media integration, and WhatsApp support. The solution helped Comquest track and monitor calls, automate manual dialing, and improve customer engagement. Comquest chose Ameyo for its features and affordable price.
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Ameyo helped Dalex Finance move from a voice-based call center to an omnichannel contact center. Dalex Finance faced issues with low conversion rates, poor reporting, and slow customization. Ameyo pr...ovided a platform with email, call, and chat channels, and enabled smooth migration with zero downtime. Dalex Finance boosted their lead conversion rate from 25% to 60% after using Ameyo. All customer data is now in a single view, making sales easier.
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Ameyo's omnichannel ticketing solution helped Unitel improve customer service. Unitel used Ameyo to manage tickets from all channels in one place. The unified agent desktop let agents handle interact...ions without switching screens. The solution supported inbound and outbound calls, self-service IVR, and analytics. Unitel aimed to deliver a better omnichannel experience and grow its business.
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Ameyo's Mobile Agent App helped Spice Money move to a remote contact center during the COVID-19 pandemic. Spice Money faced challenges with remote telephony, agent monitoring, and high response times.... Ameyo provided a mobile app, live monitoring dashboard, and remote performance tracking. Spice Money reduced average handling time from 8 to 4 minutes in 10 days. The solution improved agent productivity, enabled smooth remote operations, and gave managers better insights into agent performance.
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Ameyo provided iVenturesPH Inc. with a contact center solution hosted in the US. The company needed a centrally managed, multi-tenant system for multiple call centers in the Philippines. Ameyo's comm...unications suite gave them control over IT issues and managed call flows. The solution allowed each call center to operate independently while meeting unique process needs. iVenturesPH Inc. improved service reliability and customization for its customers.
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