Mitel Contact Center: Reviews, Testimonials and Expert Opinions

Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with MiVoice Business and MiContact Center. Over 120 customer-facing staff now us...e a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
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Mitel unified communications helped Mercure Dubai Barsha Heights Hotel Suites & Apartments modernize its phone system. The hotel needed a reliable, scalable solution for thousands of phones across su...ites, meeting rooms, and staff areas. Mitel's MiVoice Business and MiCollab platforms improved connectivity for guests and staff. The hotel saw satisfaction rates rise from 80% to 90% and eliminated missed calls. Staff now use 150 wireless IP phones and antimicrobial handsets, supporting safety and mobility during the pandemic.
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Radisson Blu Hamburg upgraded its outdated analog phone system with Mitel's IP telephony solution. The hotel needed a reliable, secure, and flexible system that could support about 500 existing analo...g phones. Mitel delivered a modern, easy-to-manage platform that meets new requirements quickly. The IT director praised MiVoice Business for its excellent service and precise functionality.
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Hyatt Hotels Corporation needed a communications solution to deliver a consistent, high-quality guest experience. Mitel was chosen for its strong presence in the hospitality sector and deep industry ...understanding. The solution enabled Hyatt to provide reliable contact and access for guests worldwide. Hyatt achieved reduced costs, increased mobility, and a unified global experience. The integrated system supports operational efficiency and customer engagement.
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Groupe Printemps upgraded its business telephony by moving to the cloud and adding softphone services for staff. Using Mitel's unified communications, Printemps improved call management and let emplo...yees make calls from their PCs. The migration caused little disruption to daily work. The new system increased both customer and employee satisfaction. 150 workstations now handle up to 50 outbound calls at once.
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Mitel contact center solutions helped Healthspan automate customer inquiries using Talkative AI chatbot. Healthspan's 57 agents handle over 150,000 interactions monthly about 200+ products. The compa...ny needed to scale customer service as it grew. Mitel enabled Healthspan to reach an 88% resolution rate with AI in the first month. Customer satisfaction increased by 3%. Supervisors now use Mitel dashboards for key insights and decision-making.
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