Real-World Case Studies and Customer Success Stories with Mitel Networks Corporation

Western Health & Social Care Trust upgraded to Mitel's MiVoice Business and MiCollab to improve communication for over 12,000 staff across 80+ locations. The Trust needed... a flexible system to support collaboration, geofencing, and patient-friendly apps. Mitel's solution enabled efficient staff communication and better patient engagement. The Trust saw improved uptime, scalability, and operational efficiency with a unified service.
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Welch Dental Group faced up to 1,000 calls a day and struggled to track customer complaints. They chose Mitel to... improve call management and gain insight into interactions. With call recording and voice documentation, they resolved disputes faster and improved customer care. The solution reduced overbooking and cancellations. Office operations became more efficient, saving time and costs.
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Mitel unified communications helped Turku University Hospital connect branches across Southwest Finland. The hospital used MX-ONE, CMG, and Solidus eCare... to improve internal communications and manage peak call volumes. Staff can now reach each other faster, and response times in customer service are shorter. The hospital reports smoother information flow, better reachability, and cost savings. Operations are more effective and customer service has improved.
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TCCSC, a Los Angeles healthcare non-profit, needed secure and reliable communication for its health workers. They chose Mitel's MiCloud Flex... for its cloud-based, cost-effective, and disaster recovery features. The solution improved productivity and efficiency while saving money. Health workers now collaborate in real time, with advanced encryption protecting sensitive data. Disaster recovery is fast and geo-independent, supporting seamless patient care.
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TELErhythmics upgraded to Mitel’s MiVoice Call Recording and Quality Management software. The old system made it hard to find calls... and had short storage. The new solution helps staff learn with real examples and improves service quality. It makes it easier to resolve patient disputes and verify agreements. TELErhythmics saw better patient retention and faster call searches.
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Mitel helped Southern California Orthopedic Institute fix major communication issues. Patients had trouble reaching staff and messages were often lost.... Mitel's auto-attendant and contact center tools improved patient call handling. The new system made voicemail and call recording reliable. Patient satisfaction and operational efficiency both increased. SCOI now plans to upgrade to future-ready Mitel products.
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Mitel MiVoice Business helped Ridgecrest Regional Hospital modernize its communications. The hospital replaced an outdated Nortel system, reducing costs and... improving reliability. About 80% of staff across clinics and the main hospital now use the new phone system. Staff can reach each other easily with 4-digit extensions. The phased rollout allowed for a smooth transition and better support.
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Mitel and Vidyo helped Nottinghamshire Health Informatics Service connect over 13,000 healthcare users. The solution unified video and communication tools... for hospitals, GPs, and patients. NHIS chose Mitel for its cost-effectiveness and ease of use. The system was installed in just a few hours. NHIS achieved secure, simple, and consistent communication at every location. Costs were reduced to a fifth compared to a competitor's offer.
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Mitel Performance Analytics helped NHS Grampian manage communications for over 500,000 people. The solution improved visibility across 96 sites and... enabled immediate alert notifications. Staff can now log into specific numbers and quickly identify network issues. Faster problem detection and proactive management replaced reactive approaches. NHS Grampian reallocated saved time to boost productivity and patient care.
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Mitel helped MedQuist cut real estate and communication costs. MedQuist had 130 service centers and many separate systems. The company... used Mitel Teleworker Solution and UC Advanced to connect employees and manage teams. MedQuist reduced customer service phone numbers from 150 to 15. They hired more remote workers without adding new offices.
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Kids Plus Pediatrics upgraded to MiVoice Connect to replace an outdated phone system. The new solution connected three offices and... supported future growth. MiVoice Connect provided robust reporting and mobile access for staff. Built-in video conferencing improved staff and patient communication. The practice achieved a lower total cost of ownership and better user experience.
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Group & Pension Administrators had over one-third of employees working from home. They needed a seamless cloud migration to support... remote productivity. Mitel's cloud solution let them manage communications without hardware worries. The company gained cloud-based backup, easy phone number management, and eliminated inter-office toll charges. IT could focus on healthcare, not hardware.
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Gore Health replaced its old telephony system with a Mitel Unified Communications solution. The new system included work groups, audio... conferencing, and voicemail integrated with Microsoft Outlook. Telesmart set up the solution in parallel to the old system, ensuring a smooth transition. Gore Health now enjoys more reliable and cost-effective communications. Staff can manage most aspects of the system themselves, improving internal communication across services.
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Mitel's MiVoice Business and MiContact Center Management helped East Midlands Ambulance Service handle 20% more emergency calls with the same staff. The new system... improved call distribution and dropped average answer times below 5 seconds. EMAS integrated voice, messaging, and call recording for better resource management. The solution also enabled future integrations with radio and patient record systems. Staff productivity and patient response times improved significantly.
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Mitel's contact center solution helped Prima Clinics manage 500 calls per day at each branch. Before, receptionists struggled with high... call volume and used multiple phones. Mitel enabled call reporting, call-back, and automation features. The clinic improved efficiency and customer experience. Prima Clinics grew their client base and converted more leads by engaging customers over the phone.
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Mitel’s contact center solution helped ILANG Center in Amman handle 200 calls daily, up from 70. The center struggled with... call management as business grew from social media. Mitel’s MiContact Center and call-back features improved efficiency and customer experience. Staff now manage calls easily and convert more leads. The solution enabled ILANG to grow and diversify its client base.
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Mitel MiVoice Business helped Western Placer Unified School District replace unreliable analog phone lines. The district faced frequent outages and... high maintenance costs. Mitel's unified communication system improved reliability and made management easier. The solution scaled with new construction and allowed fast internal communication. WPUSD now enjoys a modern system that supports growth and collaboration.
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Mitel helped Wauconda Community Unit School District 118 standardize communications across six schools and 600 users. The district replaced legacy... systems and improved information sharing. Staff, students, and parents now communicate more easily. New teachers get phone, voicemail, and email from day one. The solution was implemented in under six months and qualified for 80% E-Rate reimbursement.
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Mitel unified communications helped Wits University modernize its outdated analogue phone system. The university needed a scalable, resilient solution for... over 8,000 users and 2,000 student rooms. Mitel's IP-based UCC platform enabled hybrid work, remote support, and seamless mobility. The phased rollout avoided disruption and cut ongoing support costs. Integration with Microsoft Teams and CRM is planned for future phases. Wits now benefits from improved student experience and secure, reliable communications.
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Mitel MX-ONE helped UFRGS connect three campuses across nine sites. The university unified its telecom system to cut costs and... improve collaboration. Migration was simple and used existing equipment. UFRGS now benefits from integrated IP telephony and is ready for unified communications. The solution enabled mobility, fixed-mobile integration, and centralized management.
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The University of Liverpool upgraded its old Siemens ISDX telephony system with Mitel. The goal was to cut costs, improve... resiliency, and boost scalability. Mitel delivered a unified communications solution that is highly scalable and resilient. The university reduced operating costs and gained more functionality. Collaboration improved, driving higher productivity and efficiency.
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Taft School upgraded its legacy communications system with Mitel cloud solutions. The old system was costly, hard to upgrade, and... not optimized for safety. After switching to MiCloud Flex, the school saved $1,000 per month and reduced phone lines to about 500. The new system improved reliability, flexibility, and emergency response. IT teams now spend less time on maintenance and upgrades.
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Mitel replaced Raytown Quality Schools' old phone system. The new system supports 1,400 handsets across 25 facilities. Principals and administrators... use mobility and collaboration tools to stay connected outside the office. The solution integrates with existing infrastructure and offers high uptime. Staff find the system easy to use and manage.
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Mitel helped Pennsylvania State Education Association replace multiple on-site phone systems with MiCloud Connect. The previous cloud solution failed after... five months. Mitel offered a unified messaging system with robust features and easy management. The organization now saves about $25,000 a year on maintenance. Service and support improved, and the system is more flexible and modern.
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Palo Alto Unified School District faced challenges with an outdated landline phone system. The IT team had to rely on... outside contractors for phone changes and support. They needed a cost-effective, easy-to-manage solution for 19 sites. Mitel provided a centralized IP phone system with scalable, modular architecture. The district expects to save $100,000 over five years and benefit from lower total cost of ownership and simpler administration.
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Mitel provided Oral Roberts University with an intuitive VoIP phone system. The IT team needed a solution for both campus... and the CityPlex Towers. Users liked making calls from PCs, easy lookup, and voicemail. The system improved customer service for faculty, students, and visitors. ORU saw high user satisfaction and a quick learning curve with Mitel phones.
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Nambour Christian College upgraded from an analog PABX and a separate VoIP system to Mitel UC. The college needed to... connect its main campus with a remote sister school over 2000 km away. Mitel UC integrated well with their Microsoft environment and provided a 100-number extension range. Staff received dedicated handsets and email integration. The solution improved communication, reliability, and reduced support costs. It also enabled fast deployment and supported remote locations with limited connectivity.
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Mitel helped Maywood Public Schools improve safety and communication. The district needed better emergency alerts and phones in classrooms. Mitel... MiVoice Connect and E911, paired with LENS from Eastern DataComm, created a full emergency communications system. Staff can now act quickly in emergencies. Internal and external communication is easier for teachers and staff.
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Mitel MiVoice Connect helped Maumee City Schools upgrade their phone system. The new system made it easier for staff to... connect and improved communication across the district. Secretaries no longer have to route calls and can focus on their main work. IT staff can now update and manage the system quickly. The district expects these changes to last for years. This upgrade supports better collaboration and efficiency in school operations.
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Mitel helped Lovejoy Independent School District upgrade its phone system across six campuses in Texas. The district needed a reliable... solution to improve safety and collaboration. Mitel’s VoIP and 911 solution tied phones to physical rooms, alerting key staff instantly during emergencies. The new system made communication faster and easier, reduced IT complexity, and minimized classroom distractions. Features like meeting mode and better voicemail saved time and improved productivity.
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Mitel MiVoice MX-ONE helped a large public university in California manage over 20,000 extensions across many buildings. The university faced... high demand during student registration and needed a flexible, scalable communications system. Mitel’s subscription model let them add licenses during peak times and control costs year-round. The new system reduced IT workload with easy management and predictable monthly expenses. The university now enjoys lower total cost of ownership and improved operational efficiency.
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Mitel helped a major California public research university modernize its communications. The school upgraded to MiVoice MX-ONE and deployed IP... phones across campus. They added MiContact Center Enterprise for student services and MiCollab for remote work. During COVID-19, staff quickly shifted to remote operations using existing extensions. Now, 75% of 7,000 extensions use VoIP, making it easy to add lines as the university grows.
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The Dixon Hotel, a new four-star hotel in London, needed a modern communications system before its grand opening. Mitel deployed its... unified communications platform in just two weeks. The solution integrated with the hotel's property management and fire alarm systems. Staff gained voice, messaging, mobility, and collaboration tools. The integration improved guest service and streamlined hotel operations.
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Sofitel Abu Dhabi Corniche upgraded its outdated analog phone system to MiVoice Business from Mitel. The hotel needed a modern,... flexible communications platform that could integrate with other hotel systems. Mitel and its partner Telematics delivered a customized solution in just one day. The new system offers high voice quality, noise cancellation, and easy integration with accounting and payment tools. Staff and guests now enjoy reliable, advanced telephony that matches the hotel's luxury standards.
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Mitel helped Silver Cloud Hotels upgrade their communication systems across eight properties. The hotels moved from the SX-200 platform to... the Mitel 3300 Gateway Controller, improving efficiency and guest experience. The Point Ruston Waterfront location now uses an all-IP phone system and a multi-tiered auto attendant. This upgrade enabled integrated voicemail and better internal communication. Silver Cloud Hotels now delivers a more unified guest experience across all locations.
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Mitel provided Mint Hotels with an advanced communications solution. Before, each hotel used a different phone system, making management hard... and inefficient. Mitel's IP solution connected all sites on one network. This improved voice platform management and reduced call costs between sites. Staff efficiency and guest service both increased. Mint Hotels also valued the green design of Mitel phones.
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Market Singapore needed a unified communications and contact centre solution for rapid growth. They chose a system that allowed remote... administration and did not require local IT staff. This kept operating costs low. The solution was easy to use and helped onboard new staff quickly. It scaled to support expansion in Singapore and Asia.
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Lenkerhof Hotel upgraded its outdated phone system to a hybrid telephony solution. The new system integrates Unify OpenScape Business and... Alarm Response, connecting the hotel, restaurants, and staff. Employees now answer calls directly on mobile devices, improving guest service and response times. The solution links guest names to room numbers and automates room phone activation. Staff receive instant alerts for emergencies, boosting safety. Communication is now seamless, efficient, and supports the hotel's luxury standards.
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Mitel helped Hyatt Hotels Corporation upgrade its communications system. Hyatt wanted better mobility, lower costs, and a more reliable system... for guests and staff. Mitel's solution increased integration and made management easier. Hyatt saw improved cost efficiency and a better customer experience. The new system supports Hyatt's global operations and reputation for service.
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Hotelbeds upgraded its communications with Mitel to support global growth. The company replaced outdated PBX systems with MiVoice Business and... MiContact Center. This improved call management and enabled distributed agents. Hotelbeds reduced costs with free internal calls and gained a flexible, reliable network. Integration with Microsoft Outlook made operations easier. Customer service and satisfaction improved.
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Firmdale Hotels needed a tool to keep their communications system running 24/7. They used Mitel Performance Analytics to monitor devices... and applications across all locations. The dashboard lets them manage everything from one place, saving time and reducing travel. They now avoid downtime and can plan better. Secure access gives their IT team peace of mind.
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Mitel helped Dusit Thani Abu Dhabi upgrade from a decade-old phone system. The hotel needed better call handling and a... modern contact center. Mitel delivered a single solution for telephony and contact center needs. The new system integrates with the guest database and social media. Operators now route calls by skill, language, and department. Staff appreciate the Bluetooth handsets and ease of use.
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Mitel provided Twente Region with a scalable IP telephony solution. The main goal was to improve accessibility and ensure future-proof... technology. Twente Region needed a reliable supplier and a platform that could expand as more local authorities joined. After implementation, accessibility improved and system breakdowns dropped. The solution is scalable and offers extensive functionality for users.
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Mitel helped the City of Marseille modernize its telephony system for nearly 12,000 employees. The city replaced old phones with... a new VoIP system and unified communications tools. Mitel’s solution enabled reliable call handling, even during the COVID-19 pandemic. The MiVoice 5000 IPBX and MiContact Center platform improved call management and citizen service. The city now supports remote work and maintains critical public services with robust, scalable technology.
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Mitel helped Orion Township replace their failing Toshiba PBX voicemail system. The township needed a more reliable and cost-effective communication... solution. Mitel provided an integrated unified communications system. Staff productivity increased, and the user experience improved. The township saved over 10% in costs with the new system.
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Mitel's MiContact Center Business helped North Yorkshire County Council manage IT service desk requests from over 7,000 users. The council used... a Google Dialogflow-powered chatbot to answer routine questions and provide 24/7 support. This reduced call volume and allowed agents to focus on complex issues. The solution enabled faster equipment turnaround and extended support to citizens after hours. The council saved significant development time by using Mitel's integration.
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Mitel helped Milton Keynes Council improve public services for 250,000 residents. The council integrated Mitel's telephony with their online customer... service platform. This enabled more flexible and virtual working. The council completed a virtual service project and began full virtualization of their communications. Mitel and Microsoft tools now work together for better service delivery.
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Mitel unified communications helped Malvern Hills District Council boost team collaboration. The council wanted to cut down on voicemail and... email overload. They needed one system for all staff, from the contact centre to remote workers. After switching to Mitel, staff managed 40-50% more calls daily with no extra resources. Workers now use instant messaging and can work from any site. The new system made communication easier and faster for everyone.
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ChileCompra needed a reliable network and contact center to support over 600 government agencies and 50,000 vendors. They chose Mitel... 3300 ICP and 6100 Contact Center Solutions after evaluating several providers. The solution improved service quality and increased productivity. Costs went down and customer service improved for large e-government projects. The network can now handle high call volumes and supports future voice, video, and data applications.
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Mitel Secure Collaboration helped Harris County Public Safety Technology Services improve communication during Super Bowl LI. The team needed secure,... real-time messaging, voice, and image sharing for law enforcement. Mitel's solution enabled officers to identify a suspect with a felony warrant and share photos of counterfeit vendors. Teams used annotated images to quickly locate lost people and secure the event. The new system replaced radios and basic cell apps, meeting strict security needs.
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Mitel helped VfL Wolfsburg modernize their communications across the Volkswagen Arena and club offices. The unified communications platform improved efficiency,... security, and flexibility for staff. Employees now use seamless tools for better collaboration and mobility. Advanced contact center features reduced fan waiting times and improved engagement. The club is now ready for future communication needs, both on and off the field.
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Salt River Fields at Talking Stick needed a flexible phone system for three organizations in one facility. They chose BusinessFlex... Hosted iPBX from Saddleback Communications. The system let them add users quickly and move phones easily. Each group could set up the system for their own needs. The solution was easy to manage and saved money with no big upfront costs.
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Mitel unified communications replaced the Portland Trail Blazers' outdated Nortel and Interactive Intelligence systems. The new solution saved the team... up to $45,000. It made administration easier for their small IT team. Productivity tools increased revenue. The system offered robust features and was easy to deploy and use.
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Mitel helped the Philadelphia Phillies improve communication with fans and staff. The team used Mitel to cut call center wait... times and boost reporting. Employees gained mobility with hot-desking and one-number access. Mitel made the move to a new ballpark smooth. The Phillies now have one system that connects the whole organization.
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Mitel IP phones helped the Milwaukee Brewers replace their outdated PBX system. The team needed a scalable, modern communications solution... to support their growing organization. Mitel enabled better call metrics and improved data gathering. Contact center productivity and efficiency increased. Staff gained greater connectivity and could work remotely. The Brewers now have a flexible, scalable phone system for the future.
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Mitel helped Michael Johnson Performance Center improve employee connectivity. The center needed better collaboration to support athletes and coaches. Mitel... provided video collaboration and Salesforce integration. Staff now connect easily with athletes, clients, and each other. The result is efficient communication and modern, easy-to-use technology.
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Mitel helped Melbourne Football Club replace its outdated phone system across three sites. The club needed a reliable, integrated telephony... solution to connect staff and improve performance. Mitel delivered a flexible system that unified all locations and supported off-site employees. The club saw ROI in six months, eliminated inter-site call costs, and reduced admin work. Customer service also improved with the new solution.
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Mitel provided Major League Baseball with a unified communications system for all 30 teams. The solution covered dugouts, bullpens, press... boxes, clubhouses, and the replay center. Play continued without interruption after a fast rollout. Umpires and the replay review center now collaborate more easily. MLB officials improved the pace of play by enforcing proper phone use. Teams benefit from a single, standardized system at every stadium.
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Swisher Hygiene used Mitel Performance Analytics to monitor their business communications network. The software provided 24/7 performance and availability monitoring... for their phone systems. Real-time alerts helped Swisher address issues early and avoid downtime. Secure remote access reduced the need for onsite troubleshooting. Swisher saw cost savings and a strong return on investment from the solution.
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Mitel MiVoice Office 250 helped Skagit Valley Food Co-op keep communications running for nearly a decade. The phone system stayed... reliable even during a fire that cut external lines. During COVID-19, Mitel InAttend made it easy to manage high call volumes and update messages for curbside pickup. Auto forwarding let remote staff stay connected. The co-op plans to keep using Mitel as it grows its food production.
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Mitel Business Dashboard helped Premier Beverage Company improve customer service. The dashboard let managers track call times, waiting calls, and... more on one screen. Average caller wait time dropped by 30%. Abandoned call rate fell by over a third. Missed calls went down by more than half. The team set goals, appraised employees, and boosted customer satisfaction.
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Llewellyn Worldwide upgraded from an outdated Avaya phone system to a Mitel IP solution. The new system lowered costs and... made administration easier. IT staff can now share system management without extra workload. Call tracking helps find the cheapest phone plans. Staff stay reachable even when away from their desks. Mitel tailored the solution to fit Llewellyn’s needs.
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Healthspan used Mitel's contact center solutions with Talkative AI's chatbot to improve customer service. Their 57 support agents handle over... 150,000 interactions monthly. The integration automated digital product inquiries and increased customer satisfaction by 3%. Healthspan achieved an 88% AI resolution rate in the first month. Mitel's dashboards gave supervisors better insights into feedback and agent performance.
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Headquarter Toyota needed better ways to connect staff across two locations. They chose Mitel for a scalable VoIP solution with... advanced IVR and a simple interface. The new system sped up sales, cut travel costs, and made four-digit calling easy. IT teams spent less time managing the phones. Employees now use IM, web chat, and video to communicate.
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Mitel’s UC solution replaced Festival Foods’ outdated Samsung PBX. The new VoIP phone system rolled out to most locations in... under a year. Integration with POS and radio handsets lets staff answer calls on the floor and improves customer service speed. The system is easy to use, scalable, and more affordable than other options. Advanced security supports PCI DSS compliance and streamlines operations.
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Weber State Credit Union needed a new phone system to support growth. Their old system was hard to manage and... costly to upgrade. They chose a scalable solution with strong reporting and easy integration with Symitar and IVR. The new system improved contact center reporting and remote work support. Administration became easier and member service improved.
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Mitel MiContact Center helped TruStone Financial Credit Union support a major merger, doubling its membership. The solution improved call center... efficiency with metrics, dashboards, and API integration. TruStone used omnichannel features like queue customization and passcodes to boost security and reduce handle time. The partnership enabled better customer service and long-term planning. TruStone valued Mitel’s collaborative approach and tailored technology.
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The Wise Group upgraded from a legacy PBX to a unified communications system. They chose Microsoft Lync Server and MiContact... Center for Microsoft Lync. This allowed integration with Microsoft business applications and improved flexibility. Contact center management and reporting improved. Agent productivity and customer service also increased.
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Mitel helped Spokane Teachers Credit Union upgrade its aging telephony system. STCU needed better contact center features and advanced reporting.... Mitel's VoIP and unified communications let STCU manage reports in-house and support remote work. The solution lowered total cost of ownership and improved member service. Staff productivity increased with the new system.
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Mitel implemented a cloud contact center for Schwäbisch Hall, Germany’s largest building society. The new platform supports over 300 agents... and integrates with Microsoft Dynamics 365. Schwäbisch Hall now delivers a true omnichannel customer experience and meets strict BaFin/EBA compliance. The solution lowered total cost of ownership and improved communication routing. Agents and managers benefit from web-based tools and advanced reporting.
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Libro Credit Union used MarWatch to prevent downtime and improve voice quality across 31 branches. The team needed fast remote... troubleshooting and detailed data to fix network issues before they affected customers. MarWatch gave them central access to devices and real-time alerts. Problems were resolved before downtime happened. Secure backups and call history added peace of mind.
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Ronald McDonald House New York replaced its old Avaya PBX with a Mitel on-site solution. The nonprofit needed a reliable,... cost-effective phone system for internal communication, fundraising, and event planning. Mitel's system lowered maintenance costs and total cost of ownership. Staff found the interface easy to use and did not need extra IT support. Productivity improved with hybrid features like Mitel Fax and Scribe.
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New Jersey SHARES used Mitel's MiCloud Connect phone system to manage high call volumes across 250 agencies. Their old phone... system dropped calls and had unreliable reporting. With Mitel, they now handle nearly 500,000 calls a year. Wait times are shorter and customer experience improved. Reporting and analytics are now consistent and reliable.
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Mitel’s hosted VoIP solution helped Minnie's Food Pantry connect employees, donors, and families. The nonprofit improved operations and supported rapid... growth after celebrity endorsements. Collaboration tools and mobile apps boosted productivity and donor experience. Call routing and recording made donor relations and employee training better. Minnie's now delivers timely support and red-carpet treatment to families in need.
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Mitel helped Make-A-Wish lower operational costs with a unified communications system. The solution allowed a single administrator to manage all... communications for chapters nationwide. Employees gained advanced features like unified messaging and web conferencing. New chapters could launch faster and collaborate from day one. Make-A-Wish improved efficiency and productivity across all locations.
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Mitel's MiVoice Connect unified communications solution helped Ironbark Aboriginal Corporation connect staff across nine sites. The new system enabled direct... dialing and flexible logins, making it easier for staff to stay in touch. Staff reported feeling more connected. The upgrade improved networking speeds, application response times, and user experience. Ironbark also saw a reduction in annual IT spend.
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Waterlogic Australia switched from a traditional copper phone network to a cloud-based communications system. The old system could not track... calls or support their contact center. With Unify OpenScape Business, they unified offices across Australia and improved call monitoring. The new system saves $2,000–$3,000 AUD per month on routing calls. Calls between offices are now free. Managers can track agent performance and manage queues easily. Staff with limited IT skills can manage the system. Communications are now more reliable and cost-effective.
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Sauder Woodworking needed to replace its outdated PBX system, which was no longer supported and posed communication risks. They chose Unify... OpenScape Voice for IP telephony, integrating it with their Enterasys infrastructure. The new system supports 2,000 users and includes unified messaging, IVR, and web collaboration tools. Employees now benefit from features like desktop sharing, chat, and mobile support. The solution is scalable, resilient, and centrally managed, improving connectivity and collaboration across the company.
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Riso Scotti S. p.A. upgraded its communications system after building a new office. The company chose Mitel to support platform...consolidation and centralize applications. Mitel enabled flexible, modern telecommunications with integration to Outlook and Exchange. The new system improved mobility for managers, simplified maintenance, and protected existing investments. Staff can now relocate easily and keep their phone numbers.
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Niko Group used Mitel to replace their outdated analogue phone system. They wanted a virtual European contact center and better... phone features. Mitel helped them improve customer support and let employees log in from any site. The new system cut maintenance costs and made communication easier. Niko Group now has more flexibility and can grow their system as needed.
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Industrias Peñoles migrated from TDM telephony to an open source IP solution. The company deployed 1,400 SIP phones across 23... sites, aiming to improve communication efficiency. The migration will cover 2,100 extensions over two to three years. Results include significant cost savings, better interoperability, and optimized line usage. The new system offers flexibility and programmability for their operations.
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Mitel helped Mobitel move its contact center to a remote setup. Mobitel used Mitel’s IVR to handle high call volumes... and reduce costs. The system managed nearly 15,000 calls in one day. Automated IVR let Mobitel prioritize calls and improve customer service. Mobitel also launched automated billing and SMS campaigns with Mitel’s tools.
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Hub One, a telecom operator and integrator, needed a scalable and reliable communications platform to support growth. The company chose... Mitel as its cloud IP telephony provider. Hub One now uses and resells Mitel’s unified communications and telephony cloud services. The solution enabled increased sales and revenue, flexible scaling during peak periods, and improved productivity. Remote workers feel more connected, and meetings are more effective with videoconferencing and screen sharing.
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H1 Communication AB used the Mitel contact center platform to improve customer service. They built custom web applications that connect... directly to the platform. This lets agents access up-to-date client data and communicate with workshop employees. H1 handles over 40,000 customer engagements daily. The flexible system allows easy integration and real-time data access for better service and management.
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Taxi Stockholm needed to replace an old communications platform. Their industry faces sudden spikes in demand, sometimes with 250 people... waiting at once. They chose a digital solution to improve flexibility and staff planning. The new system brought automated reporting and faster response times. Staff can now adjust resources quickly, leading to better customer service.
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Red Funnel used Mitel to improve customer service on its ferry routes. They switched to skills-based routing, so the right... agent answers each customer query. Social media monitoring helped them spot ways to improve the customer journey. Complaints dropped by 16%. Compliments rose by 116% year over year. Productivity and efficiency increased across the company.
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EuroAirport Basel-Mulhouse-Freiburg used Mitel's MiVoice 5000 system to connect over 200 companies across multiple airport sites. The airport needed a... modern telephony system for seamless communication. Mitel provided a centralized media gateway and redundant systems for maximum availability. The solution enabled connections to three public networks and supported both new and existing terminals. This improved operational efficiency and ensured reliable communication for airport operations.
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