MiCollab Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using MiCollab.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Meeting Management
  • Contact List Management
  • Engaging And Following Up
  • Coaching
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using MiCollab.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
See all business priorities See less business priorities

MiCollab Use-Cases and Business Priorities: Customer Satisfaction Data

MiCollab works with different mediums / channels such as Video. Chat. Mobile etc.

MiCollab's features include Recording. and MiCollab support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MiCollab analytics capabilities include Analytics, and Custom Reports.

Reviews

"...You can even set up a conference call with multiple attendees if you are an advanced user...." Peer review by Anonymous Reviewer, Utilities

Peer review evidence (same sources as the product rating summary)

"...you need it No longer is collaboration limited to huddle rooms and conference tables...." Enterprise Collaboration Software & Tools - MiCollab
"...I recommend this software for anyone with multiple offices that want streamlined uninterrupted communication services - from VOIP to chat to conference calls...." Peer review by User
"...I like the ability to listen to voicemail and access call records online rather than on the phone itself...." Peer review by Kylie Adler

Popular Business Setting

for MiCollab

Top Industries

  • Utilities
  • Insurance
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

MiCollab is popular in Utilities, Insurance, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

MiCollab Customer wins, Customer success stories, Case studies

What benefits does MiCollab offer for Collaboration?

How does MiCollab facilitate Conference Call Management?

How does MiCollab facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well MiCollab solved their business needs. Cuspera uses 186 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

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lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Competitors

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Awards

Mitel Workflow Studio wins global remote-work innovation award

Mitel Workflow Studio has won the "Remote Work Tech Innovation of the Year" award at the RemoteTech Breakthrough Awards. This recognition highlights Mitel's innovative approach in integrating communication and business processes through a low-code/no-code platform, enhancing remote and hybrid work efficiency.

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Executive

Mitel Announces Appointment of Simon Jones as Sales Director for UK ...

Mitel has appointed Simon Jones as Sales Director for the UK & Ireland Indirect Route to Market. Jones will focus on enhancing Mitel's channel sales and indirect enterprise customer teams. His experience in unified communications and digital transformation aligns with Mitel's strategy to strengthen partner relationships and drive growth in the region.

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Product

Mitel and Hospitality Organizations Close the Gap Between Guest ...

Mitel has enhanced its hospitality communications portfolio with AI-enabled solutions to improve guest and staff experiences. The offerings include Mitel Workflow Studio and Mitel WX for operational workflows, supporting flexible deployment models and secure integrations with property management systems. These solutions aim to streamline operations and enhance service coordination across hospitality environments.

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Executive

Mitel names veteran tech exec Ben Macdonald new sales channel chief

Mitel has appointed Ben Macdonald as vice-president of global channel go-to-market. Macdonald will lead Mitel’s global channel strategy and its partner program, aiming to expand the company's sales partner network. He brings experience from Owl Labs, Poly, Juniper Networks, and Ekahau.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A