MiCollab: Use-Cases, Insights and Reviews | 2026 Cuspera

EuroAirport Basel-Mulhouse-Freiburg used Mitel's MiVoice 5000 system to connect over 200 companies and more than 3,000 endpoints across multiple sites. The airport needed a secure, redundant telecom ...solution that worked with both TDM and VoIP technologies. Mitel delivered geographically redundant servers and centralized media gateways for maximum uptime. The new system connects to three public networks and supports fast maintenance. EuroAirport reports high satisfaction with the new communication system.
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The City of Hasselt needed a better communication system to improve citizen service. By updating its technology, Hasselt merged municipal and social services into one modern, centralized building. Th...e new system unified collaboration, conferencing, and messaging. Real-time communication tools improved user and customer experience. Internal reporting features helped streamline operations and boost productivity. Reliable contact center technology increased citizen satisfaction.
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Mitel helped Blanchard Valley Health System launch a telemedicine platform during the Covid-19 pandemic. The new communication system enabled remote consultations and supported patients in crisis. BV...HS reduced costs by eliminating expensive maintenance contracts. The solution was easy to manage and allowed fast adaptation to changing needs. The platform scaled with BVHS’s growth and improved reliability for healthcare operations.
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Mitel helped Chervon connect eight offices in the US and Canada with unified communications. The company needed a flexible, cost-effective solution to support rapid growth and global expansion. Mitel...'s system improved call quality and made international calls between China and North America free. Chervon reduced phone costs, simplified administration, and boosted productivity for mobile staff. The platform scaled easily as the company grew.
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Carlsberg Breweries unified its phone system across 9 European countries. The company needed seamless connectivity and lower total cost of ownership. Mitel delivered a reliable, scalable communicatio...ns solution. Carlsberg achieved 38% cost savings. SAP integration improved customer experience. The system supports business growth and changing needs.
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Mitel helped Van Mossel Group unify communications across 60 sites and 400 users. VMG replaced many old phone systems with MiVoice Business and MiContact Center. Over 120 customer-facing staff now us...e a single platform for calls, messages, and reporting. Employees gained more flexibility for remote work with unified communications. The new system improved customer service and made it easier to add new users and sites as VMG grows.
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