MiCollab Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using MiCollab.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Meeting Management
  • Contact List Management
  • Engaging And Following Up
  • Coaching
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using MiCollab.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
See all business priorities See less business priorities

MiCollab Use-Cases and Business Priorities: Customer Satisfaction Data

MiCollab works with different mediums / channels such as Video. Chat. Mobile etc.

MiCollab's features include Recording. and MiCollab support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MiCollab analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I recommend this software for anyone with multiple offices that want streamlined uninterrupted communication services - from VOIP to chat to conference calls...." Peer review by User

Popular Business Setting

for MiCollab

Top Industries

  • Utilities
  • Insurance
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

MiCollab is popular in Utilities, Insurance, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

MiCollab Customer wins, Customer success stories, Case studies

Why is MiCollab the best choice for Collaboration?

What benefits does MiCollab offer for Conference Call Management?

How does MiCollab facilitate Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well MiCollab solved their business needs. Cuspera uses 186 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Read more →

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Read more →

Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read more →

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Read more →

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Read more →

Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read more →
lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Product

Mitel Introduces Mitel CX 2.0

Mitel has launched Mitel CX 2.0, an upgraded version of its customer experience platform. This release includes enhanced features aimed at improving customer interactions and streamlining communication processes for businesses.

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Product

Mitel Unveils Workflow Studio: Low-Code/No-Code GenAI-Powered Automation for The Modern Workplace - Yahoo Finance

Mitel has launched Workflow Studio, a low-code/no-code platform powered by GenAI, to automate communication processes without complex coding. It integrates with Mitel's UC solutions and third-party apps like Microsoft 365 and Salesforce. Heilig Hart Hospital in Belgium has successfully implemented it to improve communication efficiency. The platform enhances operational efficiency and customer engagement.

Read more →
Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

Read more →
Partnership

8x8 Adds Native Support for Mitel Phones, Enhancing Platform Access and Enterprise Voice Flexibility

8x8 has introduced native SIP support for Mitel phones, allowing users to access the 8x8 platform without replacing existing hardware. This integration enhances voice flexibility and preserves investments, offering seamless access to 8x8's unified communications solutions. Mitel's SIP phones are recognized for their reliability, and this collaboration ensures a consistent user experience.

Read more →

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A