MiCollab Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using MiCollab.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Meeting Management
  • Contact List Management
  • Engaging And Following Up
  • Coaching
  • Generation Of New Leads
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Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using MiCollab.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
See all business priorities See less business priorities

MiCollab Use-Cases and Business Priorities: Customer Satisfaction Data

MiCollab works with different mediums / channels such as Video. Chat. Mobile etc.

MiCollab's features include Recording. and MiCollab support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MiCollab analytics capabilities include Analytics, and Custom Reports.

Reviews

"...voicemail, unified communications, video collaboration all under one panel to support and manage, lots of features, pretty easy to learn...." Peer review by User

Popular Business Setting

for MiCollab

Top Industries

  • Utilities
  • Insurance
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

MiCollab is popular in Utilities, Insurance, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

MiCollab Customer wins, Customer success stories, Case studies

How can MiCollab enhance your Collaboration process?

How does MiCollab address your Conference Call Management Challenges?

How efficiently Does MiCollab manage your Helpdesk Management?

11 buyers and buying teams have used Cuspera to assess how well MiCollab solved their business needs. Cuspera uses 186 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read on →
lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Partnership

Mitel remains laser-focused on hybrid comms

Mitel has enhanced its Global Partner Program to support its hybrid communications strategy. The revamped program offers a unified global structure, performance-based incentives, and marketing promotions for over 6,000 partners. It aims to boost partner profitability and customer retention, focusing on hybrid unified communications and collaboration deployments.

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Partnership

Mitel Announces Enhanced Global Partner Program to Drive Shared Success in the Hybrid Communications Era

Mitel has launched an enhanced Global Partner Program aimed at improving partner experiences and recognizing business momentum and expertise. This initiative supports over 6,000 partners worldwide as Mitel addresses the growing demand for integrated hybrid communications solutions.

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Company

Mitel Positioned for Continued Global UC Momentum in 2026

Mitel, a leader in business communications, is poised for growth in 2026 with a strengthened financial position and expanded hybrid communications offerings. The company has introduced new AI-driven solutions, collaborated with Zoom on a hybrid communications platform, and enhanced its supply chain by relocating IP phone production to Germany. These strategic moves aim to support enterprises in modernizing their communication environments and improving operational resilience.

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Product

Mitel CX 2.0 serves double duty in Mitels transformation

Mitel has launched Mitel CX 2.0, an upgraded customer experience platform featuring generative AI virtual agents to enhance contact center operations. This platform supports private cloud, hybrid, and on-premises deployments. The launch signifies Mitel's strategic shift post-Unify acquisition and restructuring, aiming to strengthen its market position against competitors like Cisco and Zoom.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A