Customer stories

Product Business Settings

MiCollab is popular in Utilities, Insurance, and Education industries and is widely used by Mid Market, Small Business, and Large Enterprise.

MiCollab Product Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

How satisfied the customers are with MiCollab use-cases

Reviews

"...get 3'rd party support to help you when needed...." Peer review by User

MiCollab Customer Insights, Testimonials and Case Studies

Lenkerhof Hotel and Gourmet Spa Resort - Hospitality

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

Read on →

City of Baltimore - Government Administration

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

Read on →

Binghamton University - Education

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

Read on →
lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5

Read Reviews (3)
Custom Reports

2.19/5

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5

Read Reviews (3)
Custom Reports

2.19/5

Read Reviews (9)

Software Failure Risk Guidance

?

for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Awards
 

Mitel Recognized As A 5-Star Program In The 2026 CRN Partner Program ...

Mitel has been honored with a 5-Star rating in the 2026 CRN Partner Program Guide. This recognition highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners with tiered incentives, specialized training, and improved tools for hybrid communications and collaboration solutions. The award underscores Mitel's strategic focus on driving long-term partner success in a competitive market.

Awards
 

Mitel Recognized As a 5-star Program in The 2026 Crn Partner Program Guide

Mitel has been recognized with a 5-star rating in the 2026 CRN Partner Program Guide. This distinction highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners in delivering hybrid communications and customer experience solutions. The program offers tiered incentives, expanded specialization opportunities, and improved training resources, affirming Mitel's strategic focus on partner success in a complex market.

Awards
 

Mitel receives 2025 Enterprise Collaboration Product of the Year award

Mitel has been awarded the 2025 Enterprise Collaboration Product of the Year by TMC for its Mitel CX platform. This recognition highlights Mitel CX's AI-powered capabilities that enhance customer engagement and collaboration. The platform integrates contact center features with automation and real-time insights, improving service quality and productivity. The award underscores Mitel's commitment to delivering innovative, AI-assisted solutions tailored to customer needs.

Awards
 

Mitel Receives 2025 Enterprise Collaboration Product of the Year Award ...

Mitel received the 2025 Enterprise Collaboration Product of the Year Award from TMCnet for its Mitel CX platform. This recognition highlights Mitel's innovation in AI-assisted customer experience, enhancing collaboration and business performance. Mitel CX integrates AI-powered tools to improve customer engagement and support frontline staff, addressing the need for personalized and efficient customer interactions.

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

Financials

M&A