MiCollab Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using MiCollab.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Meeting Management
  • Contact List Management
  • Engaging And Following Up
  • Coaching
  • Generation Of New Leads
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Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using MiCollab.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
See all business priorities See less business priorities

MiCollab Use-Cases and Business Priorities: Customer Satisfaction Data

MiCollab works with different mediums / channels such as Video. Chat. Mobile etc.

MiCollab's features include Recording. and MiCollab support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MiCollab analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The chat/instant messenger function is especially awesome because you can transfer files through it, set up calls, record, etc...." Peer review by User

MiCollab, Daily.co, 8x8 X Series, RingCentral Contact Center, Branded Bridge Line, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for MiCollab

Top Industries

  • Utilities
  • Insurance
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

MiCollab is popular in Utilities, Insurance, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on MiCollab Use Cases

What Are the key features of MiCollab for Collaboration?

How does MiCollab address your Conference Call Management Challenges?

What benefits does MiCollab offer for Helpdesk Management?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well MiCollab solved their Collaboration and Productivity needs. Cuspera uses 186 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
MiCollab case study

Elinger Riggs Insurance
Insurance
Insurance
CASE STUDY Elinger Riggs Insurance

Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business.

Read More
MiCollab case study

H1 Communication AB
Telecommunications
Telecommunications
CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

Read More
MiCollab case study

United Service Organizations (USO)
Non-Profit Organization Management
Non-Profit Organization Management
CASE STUDY United Service Organizations (USO)

United Service Organizations (USO) improved customer service and increased call volume by 40% with Mitel's communication solution.

Read More
lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Partnership

Gijima partners with Mitel to transform business communications across SA and beyond | ITWeb

Gijima and Mitel have announced a strategic partnership to deliver advanced business communications and contact center solutions across South Africa and Africa. The collaboration leverages Mitels unified communications technology and Gijimas IT expertise to help businesses improve productivity and adapt to digital transformation.

Read more →
Partnership

Mitel Networks Inc : Mitel and L - SPARK Launch Unified Communications Accelerator to Advance Next - Generation Innovations That Drive Engagement and Productivity for Modern Workforces

Mitel and L-SPARK have launched a Unified Communications Accelerator to promote innovations that enhance engagement and productivity for modern workforces.

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Partnership

Zoom and Mitel announce rollout of AI - first hybrid communications and collaboration solution

Zoom and Mitel have announced the launch of an AI-first hybrid communications and collaboration solution.

Read more →
Product

Mitel Launches New AI-Powered Customer Experience Platform, Mitel CX - Business Wire

Mitel has introduced a new AI-powered platform called Mitel CX to enhance customer experiences.

Read more →

Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

Social

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Financials

M&A