MiCollab Overview

MiCollab is an enterprise collaboration platform by Mitel that powers communications anytime, anywhere. It integrates various tools for seamless connectivity.

Use Cases

Customers recommend Collaboration, Conference Call Management, Call Recording, as the business use cases that they have been most satisfied with while using MiCollab.

Other use cases:

  • Helpdesk Management
  • Tracking & Monitoring Communications
  • Meeting Management
  • Contact List Management
  • Engaging And Following Up
  • Coaching
  • Generation Of New Leads
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Business Priorities

Improve Internal Communications and Improve Stakeholder Relations are the most popular business priorities that customers and associates have achieved using MiCollab.

Other priorities:

  • Enhance Customer Relationships
  • Acquire Customers
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MiCollab Use-Cases and Business Priorities: Customer Satisfaction Data

MiCollab works with different mediums / channels such as Video. Chat. Mobile etc.

MiCollab's features include Recording. and MiCollab support capabilities include Phone Support, 24/7 Support, Email Support, etc. also MiCollab analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I recommend this software for anyone with multiple offices that want streamlined uninterrupted communication services - from VOIP to chat to conference calls...." Peer review by User

Popular Business Setting

for MiCollab

Top Industries

  • Utilities
  • Insurance
  • Education

Popular in

  • Mid Market
  • Small Business
  • Large Enterprise

MiCollab is popular in Utilities, Insurance, and Education and is widely used by Mid Market, Small Business, and Large Enterprise.

Comprehensive Insights on MiCollab Use Cases

What benefits does MiCollab offer for Collaboration?

What solutions does MiCollab provide for Conference Call Management?

How does MiCollab address your Helpdesk Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well MiCollab solved their business needs. Cuspera uses 186 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

Education

CASE STUDY Binghamton University

Mitel provided Binghamton University with on-premise communications solutions across three campuses. The university needed a flexible and affordable system to manage complex telecommunications, inclu...ding emergency and courtesy phones. Mitel delivered a demo system the same day, outpacing competitors. The platform's easy interface and low cost helped the university keep chargeback rates stable for a decade. Since 2012, the annual chargeback rate increased by only 20 cents, supporting efficient operations and cost control.

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Telecommunications

CASE STUDY H1 Communication AB

H1 Communications achieved a 40% reduction in call handling time and a 20% increase in agent productivity by using Mitel's unified communications solution.

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Insurance

CASE STUDY Elinger Riggs Insurance

Elinger Riggs Insurance, a national insurance broker, reduced call handling time by 40% and increased agent productivity by 30% using Mitel MiVoice Business.

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Hospitality

CASE STUDY Lenkerhof Hotel and Gourmet Spa Resort

Unify OpenScape Business helped Lenkerhof Hotel and Gourmet Spa Resort modernize its old phone system. The hotel needed reliable, secure, and cost-efficient communications for staff and guests. The n...ew hybrid telephony system connects the entire resort, including restaurants and outdoor areas. Staff now answer calls quickly and personally, and guests get better service. The solution improved employee productivity and guest satisfaction. Integration with hotel systems means fewer mistakes and more efficient operations.

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Government Administration

CASE STUDY City of Baltimore

Mitel MiVoice Business and MiContact Center helped the City of Baltimore modernize its communications. The city replaced an old phone system with a secure, scalable VoIP and unified communications pl...atform. Moves, adds, and changes now take hours instead of days. The city cut carrier costs by 75% and saves $2 million yearly. The new system supports over 20,000 devices and improved service during the COVID-19 lockdown.

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Non-Profit Organization Management

CASE STUDY United Service Organizations (USO)

United Service Organizations (USO) improved customer service and increased call volume by 40% with Mitel's communication solution.

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lightning

Peers used MiCollab for collaboration and conference call management

MiCollab Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.45/5 ★

Read Reviews (3)
Custom Reports

2.19/5 ★

Read Reviews (9)

Software Failure Risk Guidance

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for MiCollab

Top Failure Risks for MiCollab

Mitel Networks Corporation News

Partnership

Mitel Launching Global Partner Experience Program

Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resources, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.

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Partnership

Customer-Centric Innovation Takes the Spotlight in Mitel and L-SPARK Unified Communications Accelerator

Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and resources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.

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Executive

Mitel Announces New Board of Directors to Enhance Leadership and Accelerate Momentum in the UC Market - telecomreseller.com

Mitel has appointed a new board of directors to strengthen its leadership and drive growth in the unified communications (UC) market. The new board aims to accelerate strategic initiatives and position Mitel for increased competitiveness within the UC sector.

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Partnership

Mitel Launches Enhanced Global Partner Experience to Fuel Hybrid Communications Growth

Mitel has launched a new global partner experience that unifies Mitel and Unify partner ecosystems. This initiative aims to support partners in growing with Mitel's hybrid communications strategy by offering a streamlined, scalable framework with integrated systems and harmonized incentives.

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Mitel Networks Corporation Profile

Company Name

Mitel Networks Corporation

Company Website

https://www.mitel.com/

HQ Location

Kanata, Ontario

Employees

1001-5000

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Financials

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