Latest News & Updates on MiCollab

Mitel has enhanced its hospitality communications portfolio with AI-enabled solutions to improve guest and staff experiences. The offerings include Mitel Workflow Studio and Mitel WX for operational ...workflows, supporting flexible deployment models and secure integrations with property management systems. These solutions aim to streamline operations and enhance service coordination across hospitality environments.
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Mitel has launched a healthcare communications suite to address workflow fragmentation in clinical settings. The portfolio includes solutions like Mitel WX for hospital operations and H60 AI DECT hea...dset, targeting clinical workflows and patient engagement. The launch reflects a shift towards integrated communication platforms in healthcare.
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Mitel introduces a healthcare communications portfolio to address workflow fragmentation in healthcare settings. The solutions include unified communications, critical communications, and patient eng...agement tools, such as Mitel CX, Mitel WX, and Mitel Xpert. These solutions aim to improve care coordination, reduce communication gaps, and enhance patient experiences by integrating clinical workflows and supporting frontline staff.
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Mitel launched Mitel Edge, an intelligent edge communications architecture, and Mitel WX, a role-aware app framework, at Enterprise Connect 2026. Mitel Edge redefines on-premises infrastructure with ...a hybrid approach, while Mitel WX targets frontline workforce communication gaps. Both products leverage AI and integrate with platforms like Zoom and Microsoft Teams, offering a unified framework for diverse workforce needs.
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Mitel has launched Mitel Edge, an intelligent communications platform designed for mission-critical on-premises workloads. This platform integrates AI, automation, and centralized governance across h...ybrid environments, offering a blend of cloud scalability and on-premises resiliency. Mitel Edge aims to support regulated industries by maintaining local custody of sensitive data while extending intelligent capabilities and centralized management.
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Mitel has launched Mitel WX, a next-generation communications framework designed to unify workforce communications across various roles, including front-line, mobile, knowledge, and contact center te...ams. This platform offers a role-aware user experience, integrating voice-centric, multimodal communications with hybrid deployment options. Mitel WX emphasizes operational efficiency, AI-driven automation, and seamless integration with Microsoft Teams and Zoom, ensuring flexibility and compliance for distributed environments.
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Mitel has launched Mitel Edge, an intelligent communications architecture designed for critical industries. This new solution combines AI with on-premises control, transforming traditional hardware i...nto a cloud-linked architecture. It supports mission-critical workloads locally, ensuring data residency and security while extending AI and automation capabilities across hybrid environments. Mitel Edge aims to modernize communications infrastructure without sacrificing operational control or data sovereignty.
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Mitel has launched Mitel Edge, an intelligent communications architecture designed for mission-critical workloads in regulated industries. This new solution combines AI and automation with on-premise...s control, offering enhanced resiliency and data governance. Mitel Edge supports hybrid environments, ensuring critical communications remain operational and secure, while enabling centralized management and AI-driven capabilities.
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Mitel has introduced Mitel Edge, an intelligent communications architecture designed for hybrid environments. It enables local execution of mission-critical workloads while integrating AI, automation..., and centralized governance. This architecture supports high-availability and regulated environments, ensuring data residency and sovereignty. Mitel Edge transforms traditional on-premises systems into a cloud-linked, resilient framework, enhancing Mitel's hybrid and private cloud solutions.
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Mitel has launched Mitel WX, an AI-enabled communications framework for workforce collaboration. The platform integrates voice-centric and multimodal tools, supporting deployment across public, priva...te, and edge environments. It enhances team interaction and workflow automation, improving real-time information access and task efficiency.
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Mitel has introduced Mitel Edge, a new solution for on-premises intelligent communications, enhancing its product offerings for business communications.

Mitel has launched Mitel WX, an AI-enabled, voice-first communications platform designed to connect frontline, mobile, knowledge, and contact center teams through a unified, role-aware framework. Thi...s new solution integrates with Microsoft Teams and Zoom, enhancing workflow automation and operational efficiency while ensuring security and compliance. Mitel WX will be available mid-2026.
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Mitel introduces its 2026 portfolio with Mitel WX and Mitel Edge, focusing on hybrid communications. Mitel WX connects the entire workforce, enhancing workflows in industries like healthcare. Mitel E...dge ensures local control and resilience for mission-critical environments. The portfolio emphasizes unified experiences, AI integration, and compliance, catering to sectors like healthcare, public sector, and financial services.
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Mitel has expanded its communications portfolio to cater to frontline workers, introducing solutions like the OpenScape Alarm Response system and Mitel Revolution for critical alerts. The new offerin...gs, including the AI-enhanced H60 DECT headset, aim to improve communication reliability and integration in high-stakes industries such as healthcare and manufacturing.
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Mitel has expanded its vertical-specific communications portfolio, enhancing its offerings for industries like healthcare, government, and manufacturing. The new solutions include AI-enabled, voice-f...irst communications tools such as the Mitel Xpert and H60 AI DECT headset, designed for mission-critical environments. These tools aim to improve real-time communication, mobility, and integration in complex settings. The expanded portfolio will be showcased at upcoming industry events.
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Mitel has expanded its vertical-specific communications portfolio, enhancing its offerings for industries requiring mission-critical communications. The portfolio includes AI-enabled, voice-first sol...utions like OpenScape Alarm Response, Mitel Xpert, and Mitel Revolution, tailored for sectors such as healthcare and emergency services. These solutions focus on reliability and integration, with the H60 AI DECT headset launching globally in Q3 2026.
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Mitel has launched Mitel CX 2.0, an upgraded customer experience platform featuring generative AI virtual agents to enhance contact center operations. This platform supports private cloud, hybrid, an...d on-premises deployments. The launch signifies Mitel's strategic shift post-Unify acquisition and restructuring, aiming to strengthen its market position against competitors like Cisco and Zoom.
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Mitel has launched Mitel CX 2.0, an upgraded version of its customer experience platform. This release includes enhanced features aimed at improving customer interactions and streamlining communicati...on processes for businesses.
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Mitel has launched Workflow Studio, a low-code/no-code platform powered by GenAI, to automate communication processes without complex coding. It integrates with Mitel's UC solutions and third-party a...pps like Microsoft 365 and Salesforce. Heilig Hart Hospital in Belgium has successfully implemented it to improve communication efficiency. The platform enhances operational efficiency and customer engagement.
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Mitel and L-SPARK showcased the success of their Unified Communications Accelerator program, which connects AI, IoT, and digital experience companies with Mitel's ecosystem. The program helped eight ...companies develop integrated solutions using Mitel's platforms, enhancing customer communication workflows. These companies are now part of the Mitel Technology Network, progressing towards broader customer adoption.
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Mitel has enhanced its Global Partner Program to support its hybrid communications strategy. The revamped program offers a unified global structure, performance-based incentives, and marketing promot...ions for over 6,000 partners. It aims to boost partner profitability and customer retention, focusing on hybrid unified communications and collaboration deployments.
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Mitel has launched an enhanced Global Partner Program aimed at improving partner experiences and recognizing business momentum and expertise. This initiative supports over 6,000 partners worldwide as... Mitel addresses the growing demand for integrated hybrid communications solutions.
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Mitel has launched a global partner experience program to unify its partner ecosystems under a single framework. This initiative aims to empower partners by offering improved tools, marketing resourc...es, and demand-generation programs, enhancing sales enablement and customer engagement. The program supports Mitel's hybrid communications strategy and includes a modern PRM platform with a centralized Salesforce Communities portal for partner access.
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8x8 has introduced native SIP support for Mitel phones, allowing users to access the 8x8 platform without replacing existing hardware. This integration enhances voice flexibility and preserves invest...ments, offering seamless access to 8x8's unified communications solutions. Mitel's SIP phones are recognized for their reliability, and this collaboration ensures a consistent user experience.
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Mitel has partnered with Gigaset to manufacture around one million Mitel IP phones annually in Germany. This move aims to enhance supply chain resilience, reduce lead times, and ensure quality throug...h German engineering. The partnership aligns with Mitel's hybrid communications strategy and supports compliance with Trade Agreements Act standards, benefiting European and global customers with improved delivery and reliability.
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Mitel and L-SPARK have launched the Mitel Unified Communications Accelerator, selecting companies to integrate their technologies with Mitel's ecosystem. The program provides access to experts and re...sources, focusing on customer-centric innovation in communication and collaboration. Participants include companies like IDgo, Intelocate, and Micrometrics, offering solutions from AI-powered tools to real-time IoT insights.
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Mitel has appointed Simon Jones as Sales Director for the UK & Ireland Indirect Route to Market. Jones will focus on enhancing Mitel's channel sales and indirect enterprise customer teams. His experi...ence in unified communications and digital transformation aligns with Mitel's strategy to strengthen partner relationships and drive growth in the region.
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Mitel has appointed Ben Macdonald as vice-president of global channel go-to-market. Macdonald will lead Mitel’s global channel strategy and its partner program, aiming to expand the company's sales... partner network. He brings experience from Owl Labs, Poly, Juniper Networks, and Ekahau.
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Mitel has appointed Ben Macdonald as Vice President, Global Channel Go-to-Market. Macdonald, a seasoned channel executive, will lead Mitel's global channel strategy and partner program. His experienc...e in transforming businesses into recurring revenue models aligns with Mitel's strategy to support partners amid growing demand for integrated hybrid communications.
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Mitel has appointed Mike Robinson as the new CEO, succeeding Tarun Loomba. Robinson brings extensive telecom and infrastructure experience to lead Mitel's next phase of hybrid communications transfor...mation. His focus will be on accelerating growth, enhancing financial discipline, and creating long-term customer value. Robinson's leadership aims to build on Mitel's strong foundation and continue its strategic focus on hybrid communications solutions.
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Mitel Workflow Studio has won the "Remote Work Tech Innovation of the Year" award at the RemoteTech Breakthrough Awards. This recognition highlights Mitel's innovative approach in integrating communi...cation and business processes through a low-code/no-code platform, enhancing remote and hybrid work efficiency.
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Mitel has been honored with a 5-Star rating in the 2026 CRN Partner Program Guide. This recognition highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners with... tiered incentives, specialized training, and improved tools for hybrid communications and collaboration solutions. The award underscores Mitel's strategic focus on driving long-term partner success in a competitive market.
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Mitel has been recognized with a 5-star rating in the 2026 CRN Partner Program Guide. This distinction highlights Mitel's commitment to enhancing its Global Partner Program, which supports partners i...n delivering hybrid communications and customer experience solutions. The program offers tiered incentives, expanded specialization opportunities, and improved training resources, affirming Mitel's strategic focus on partner success in a complex market.
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Mitel has been awarded the 2025 Enterprise Collaboration Product of the Year by TMC for its Mitel CX platform. This recognition highlights Mitel CX's AI-powered capabilities that enhance customer eng...agement and collaboration. The platform integrates contact center features with automation and real-time insights, improving service quality and productivity. The award underscores Mitel's commitment to delivering innovative, AI-assisted solutions tailored to customer needs.
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Mitel received the 2025 Enterprise Collaboration Product of the Year Award from TMCnet for its Mitel CX platform. This recognition highlights Mitel's innovation in AI-assisted customer experience, en...hancing collaboration and business performance. Mitel CX integrates AI-powered tools to improve customer engagement and support frontline staff, addressing the need for personalized and efficient customer interactions.
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Mitel received the 2025 Enterprise Collaboration Product of the Year Award from TMCnet for its Mitel CX platform. The award recognizes Mitel's innovation in AI-assisted customer experience, enhancing... collaboration and business performance. Mitel CX integrates AI-powered tools to improve customer engagement and operational efficiency.
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Mitel has been recognized as a Leader in Aragon Research's Globe reports for Intelligent Unified Communications and Collaboration (iUC&C) and Intelligent Contact Center (iCC) for the second consecuti...ve year. This recognition highlights Mitel's advancements in AI-driven solutions, flexible deployment models, and robust hybrid cloud capabilities, supporting secure and innovative communications for enterprises.
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Mitel, a leader in business communications, is poised for growth in 2026 with a strengthened financial position and expanded hybrid communications offerings. The company has introduced new AI-driven ...solutions, collaborated with Zoom on a hybrid communications platform, and enhanced its supply chain by relocating IP phone production to Germany. These strategic moves aim to support enterprises in modernizing their communication environments and improving operational resilience.
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