Contaque Overview

Contaque delivers omni-channel contact center solutions, enhancing customer engagement with tools like AI, voice and chat bots, sentiment analysis, and GSM-based calling. Businesses gain from its cloud-based infrastructure, which supports seamless communication across multiple channels, fostering efficient client interactions. Sentiment analysis offers insights into customer emotions, allowing for tailored responses that improve satisfaction. The software's AI capabilities automate routine tasks, freeing up agents for more complex queries, which can enhance service quality and reduce operational costs. Integration with CRM systems ensures personalized customer experiences, leading to improved client retention and potential revenue growth.

Use Cases

Customers recommend Helpdesk Management, Campaign Analytics, Lead Management, as the business use cases that they have been most satisfied with while using Contaque.

Other use cases:

  • Call Analytics
  • Telemarketing
  • Tracking & Monitoring Communications
  • Conference Call Management
  • Engaging And Following Up
  • Customer Feedback Management
See all use cases See less use cases

Contaque Use-Cases and Business Priorities: Customer Satisfaction Data

Contaque works with different mediums / channels such as Phone Calls.

Reviews

"...Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems...." Peer review

Contaque, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Contaque offers cloud-based contact center software with AI, voice and chat bots, and sentiment analysis. GSM-based calling is also supported.

Popular Business Setting

for Contaque

Top Industries

  • Telecommunications
  • Education
  • Entertainment

Popular in

  • Enterprise
  • Mid Market

Contaque is popular in Telecommunications, Education, and Entertainment and is widely used by Enterprise, and Mid Market,

Comprehensive Insights on Contaque Use Cases

What solutions does Contaque provide for Helpdesk Management?

Contaque Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.03/5 ★

Read Reviews (2)
Custom Reports

4.29/5 ★

Read Reviews (11)
Analytics

4.14/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.03/5 ★

Read Reviews (2)
Custom Reports

4.29/5 ★

Read Reviews (11)
Analytics

4.14/5 ★

Read Reviews (6)

Software Failure Risk Guidance

?

for Contaque

Top Failure Risks for Contaque

Convergence IT Services Pvt. Ltd. Profile

Company Name

Convergence IT Services Pvt. Ltd.

Company Website

https://contaque.com/

HQ Location

C-106,Ground Floor, Sector - 2 NOIDA, INDIA

Employees

51-200

Financials

NA