FocalScope Call Center Overview
FocalScope's integrated voice solution offers intelligent call routing, queues, and IVRs. It can be used alone or with their omnichannel platform for enhanced customer service.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Conference Call Management, as the business use cases that they have been most satisfied with while using FocalScope Call Center.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using FocalScope Call Center.
FocalScope Call Center Use-Cases and Business Priorities: Customer Satisfaction Data
FocalScope Call Center works with different mediums / channels such as Phone Calls. Chat. E-Mail etc.
FocalScope Call Center's features include Recording, Dashboard, and Ticketing. and FocalScope Call Center support capabilities include Chat Support, Phone Support, 24/7 Support, etc. also FocalScope Call Center analytics capabilities include Custom Reports, and Analytics.
FocalScope Call Center, astTECS call center dialer, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
FocalScope Call Center Customer wins, Customer success stories, Case studies
How efficiently Does FocalScope Call Center manage your Helpdesk Management?
How can FocalScope Call Center optimize your Engagement Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well FocalScope Call Center solved their Contact Center Software needs. Cuspera uses 148 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used FocalScope Call Center for helpdesk management and engagement management
FocalScope Call Center Competitors
FocalScope Call Center Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (16) |
| Analytics | Read Reviews (1) |
Software Failure Risk Guidance
?for FocalScope Call Center
Top Failure Risks for FocalScope Call Center
FocalScope Pte Ltd. Profile
HQ Location
New York, New York, United States
Employees
1-10
Social
Financials
PRIVATE
