astTECS call center dialer Overview

*astTECS delivers enterprise-grade unified communication solutions leveraging open-source technology. Their offerings include IP PBX systems, AI-driven voice bots, chatbots, and comprehensive contact center solutions. Businesses can utilize their VoIP solutions to enhance communication efficiency. *astTECS' AI capabilities are embedded in their CCD and IVR systems, providing automated, intelligent customer interactions. The integration of CRM and voice logging ensures seamless data management and compliance. These solutions are ideal for contact centers seeking scalable and customizable communication tools. The use of open-source Asterisk technology allows for flexibility and cost-effectiveness, catering to diverse business needs.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using astTECS call center dialer.

Other use cases:

  • Conference Call Management
  • Call Recording
  • Telemarketing
  • Call Analytics
  • Training & Onboarding
  • Groups Management
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using astTECS call center dialer.

Other priorities:

  • Increase Sales & Revenue
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astTECS call center dialer Use-Cases and Business Priorities: Customer Satisfaction Data

astTECS call center dialer works with different mediums / channels such as Phone Calls. Offline. Events etc.

astTECS call center dialer's features include Recording, Live Monitoring, and Predictive Dialer. and astTECS call center dialer support capabilities include 24/7 Support, AI Powered, Email Support, etc. also astTECS call center dialer analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Asterisk based Call Center and IP PBX software that is very flexible and scalable...." Peer review by Bipin K.

astTECS call center dialer, Twilio, Twilio Programmable Voice, Plivo, FocalScope Call Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Call-center-dialer solutions by *astTECS offer omni-channel capabilities with live monitoring and advanced reporting. VICIdial is recognized as one of the best call center dialers.

astTECS call center dialer Customer wins, Customer success stories, Case studies

Why is astTECS call center dialer the best choice for Helpdesk Management?

Why is astTECS call center dialer the best choice for Engagement Management?

What makes astTECS call center dialer ideal for Communication Management?

11 buyers and buying teams have used Cuspera to assess how well astTECS call center dialer solved their Contact Center Software needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Case Study: How *astTECS empowered MTN Ghana to deliver upto 10 Million Voice Calls Per Day with a scalable Voice Broadcasting Solution

*astTECS deployed a scalable voice broadcasting solution for MTN Ghana, enabling up to 10 million daily calls. The solution features centralized campaign management and distributed execution servers,... ensuring high availability and seamless scalability. This architecture supports MTN Ghana's large-scale communication needs with 99.9% uptime and real-time analytics.

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A leading recruitment outsourcing firm - Human Resources - Large

AI Voice Bot from astTECS automated high-volume recruitment for a leading outsourcing firm. The company needed to engage over 7 lakh riders monthly but had a small calling team. The AI Voice Bot hand...led multilingual calls, managed 85 concurrent calls, and enabled 24x7 outreach. This solution improved efficiency, increased rider engagement, and sped up candidate processing. Real-time response classification and automated follow-ups helped the firm scale without adding staff.

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A renowned eye hospital group in Kerala - Hospital & Health Care - Large

astTECS IP PBX unified eight branches of a leading Kerala eye hospital group. The hospital faced missed calls, lack of centralized call management, and poor internal communication. astTECS implemente...d a multi-branch IP PBX system. This solution enabled seamless internal calls, call recording, and centralized visibility. The hospital now delivers consistent, patient-focused care with improved operational efficiency.

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A leading food delivery company’s Mumbai warehouse - Food & Beverages

astTECS IP PA System helped a leading food delivery company’s Mumbai warehouse fix slow and unclear communication. Their old analog PA system could not schedule announcements or allow live messages f...rom anywhere. The new IP-based system let staff make announcements from any network point and play scheduled music. This improved zone-wise communication and made operations faster and more efficient.

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lightning

Peers used astTECS call center dialer for helpdesk management and engagement management

astTECS call center dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.06/5 ★

Read Reviews (6)
Analytics

4.42/5 ★

Read Reviews (9)
Custom Reports

4.37/5 ★

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.06/5 ★

Read Reviews (6)
Analytics

4.42/5 ★

Read Reviews (9)
Custom Reports

4.37/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for astTECS call center dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for astTECS call center dialer

astTECS Communications News

Product

*astTECS Launches Next-Gen PA Speakers with MCP Server for agentic AI Giving AI a Real Voice

*astTECS has launched next-generation PA speakers integrated with an MCP server, enhancing AI capabilities by providing a real voice for agentic AI applications. This development signifies a step forward in AI-driven communication solutions.

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Product

*astTECS Launches Next-Gen PA Speakers with MCP Server for agentic AI ...

*astTECS has launched next-generation PA speakers equipped with an MCP server, designed to enable AI-driven enterprise applications to make real-time voice announcements. This innovation allows seamless integration with AI workflows and IoT systems, enhancing the delivery of information across various environments. The product supports enterprise-grade SIP, PoE, and advanced security, positioning *astTECS at the forefront of agentic AI environments.

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astTECS Communications Profile

Company Name

astTECS Communications

Company Website

https://www.asttecs.com/

HQ Location

#35, Krishna Reddy Layout, Amar Jyoti Layout , Domlur, Bangalore, Karnataka 560071, IN

Employees

51-200

Social

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Financials

NA