Help Lightning: Use-Cases, Insights and Reviews | 2025 Cuspera

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Remote Visual Assistance Software

Help Lightning Overview

Help Lightning's remote visual guidance software enhances enterprise video collaboration, focusing on field service operations. This platform enables precise and rapid issue resolution, facilitating smart collaboration across large organizations. By leveraging advanced visual tools, businesses can transform their digital operations, ensuring seamless communication and problem-solving capabilities. Help Lightning's solution is engineered for diverse environments, offering a frictionless experience that supports global enterprises in achieving operational efficiency. The platform's AI integration further elevates its capabilities, making it a valuable asset for enterprises aiming to optimize their field service processes.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Document Sharing, as the business use cases that they have been most satisfied with while using Help Lightning.

Other use cases:

Content Sharing
Measuring Customer Satisfaction
Engagement Management
Business Development
Lead Qualification: Technographic
Training & Onboarding
Lead Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Help Lightning.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Internal Communications

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Help Lightning Use-Cases and Business Priorities: Customer Satisfaction Data

Help Lightning works with different mediums / channels such as Video. and Phone Calls.

Help Lightning's features include Personalization. and Help Lightning support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Help Lightning analytics capabilities include Custom Reports, and Analytics.

Help Lightning, Firmex Virtual Data Room, Bit.ai, Samesurf, etc., all belong to a category of solutions that help Video Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Help Lightning offers remote assistance technology. It allows experts to provide real-time support through augmented reality.

Help Lightning Customer wins, Customer success stories, Case studies

What benefits does Help Lightning offer for Collaboration?

How can Help Lightning enhance your Helpdesk Management process?

How does Help Lightning facilitate Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Help Lightning solved their Video Platform needs. Cuspera uses 363 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Video Platform needs.

Boston Scientific - Medical & Scientific Equipment

Help Lightning powers Boston Scientific’s ASK ANGIE, a merged reality app for remote support. Boston Scientific used to send clinical experts onsite, which took time and delayed help. With Help Light...ning, experts now give instant remote support to hospitals. This saves time and lets experts help even during travel restrictions. Hospital staff feel supported and get fast, expert help during procedures.

BUNN-O-Matic Corporation (BUNN) - Manufacturing

Help Lightning's AR-enabled remote support helps BUNN optimize field technician time. BUNN uses the solution to increase billable hours and reduce on-site time. Technicians get real-time support and ...training, making them more efficient. Customer satisfaction improved because issues are solved faster. BUNN turned field service into a profit center with Help Lightning.

Diversey - Consumer Goods

Help Lightning helps Diversey, a cleaning technologies company, deliver better remote support. Diversey uses Help Lightning’s AR tools to solve customer problems faster and build strong relationships.... The company saw 10%–15% savings on truck rolls, a 15%–20% increase in first-time fix rates, and a 20%–30% reduction in resolution times. Technicians feel more confident and can get expert help instantly. This leads to better service and lower costs for Diversey and its customers.

Frontmatec - Manufacturing

Help Lightning helps Frontmatec, a global food equipment manufacturer, provide remote installation and training for customers. Before COVID-19, Frontmatec used Help Lightning for remote care, which b...ecame essential during travel restrictions. The tool lets their sales team give virtual equipment demos and support, reducing the need for onsite visits. Frontmatec maintains high customer satisfaction and meets rising demand for remote support. They plan to use Help Lightning more to improve customer experience and reduce travel costs.

Fresenius Medical Care North America - Medical & Scientific Equipment

Help Lightning helped Fresenius Medical Care North America keep experienced equipment specialists working when they could not travel. The platform let specialists support and train customers remotely..., even during COVID-19 travel restrictions. Merged reality video made remote troubleshooting and training more effective. Specialists could see and solve problems as if they were onsite. Fresenius retained valuable staff and improved customer support with Help Lightning.

Oxford Instruments NanoAnalysis - Medical & Scientific Equipment

Help Lightning powers Oxford Instruments NanoAnalysis's Live Assist, an AR-enabled remote visual assistance platform. Before Help Lightning, Oxford Nano used a slow, reactive break/fix support model.... With Help Lightning, they now offer proactive, real-time support worldwide, reducing repair times and increasing customer uptime. The solution led to a 19% increase in revenue and saves £1,200-£3,000 per avoided site visit. Oxford Nano now makes about 100 remote calls per month, improving service and reducing costs.

Peers used Help Lightning for collaboration and helpdesk management

Help Lightning Competitors

Help Lightning Features

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Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.17/5 ★ Read Reviews (2)
Custom Reports	4.08/5 ★ Read Reviews (26)
Analytics	3.17/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.17/5 ★ Read Reviews (2)
Custom Reports	4.08/5 ★ Read Reviews (26)
Analytics	3.17/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Help Lightning

Overall Risk Meter

Low Medium High

Top Failure Risks for Help Lightning

Help Lightning, Inc. Profile

Company Name

Help Lightning, Inc.

Company Website

https://helplightning.com/

HQ Location

1500 1st Av N, Birmingham AL 35203

Employees

11-50

Social

Financials

SERIES A