Help Lightning Overview

Help Lightning's remote visual guidance software enhances enterprise video collaboration, focusing on field service operations. This platform enables precise and rapid issue resolution, facilitating smart collaboration across large organizations. By leveraging advanced visual tools, businesses can transform their digital operations, ensuring seamless communication and problem-solving capabilities. Help Lightning's solution is engineered for diverse environments, offering a frictionless experience that supports global enterprises in achieving operational efficiency. The platform's AI integration further elevates its capabilities, making it a valuable asset for enterprises aiming to optimize their field service processes.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Document Sharing, as the business use cases that they have been most satisfied with while using Help Lightning.

Other use cases:

  • Content Sharing
  • Measuring Customer Satisfaction
  • Engagement Management
  • Business Development
  • Lead Qualification: Technographic
  • Training & Onboarding
  • Lead Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Help Lightning.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve Efficiency
  • Improve Digital And Social Presence
  • Improve Internal Communications
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Help Lightning Use-Cases and Business Priorities: Customer Satisfaction Data

Help Lightning works with different mediums / channels such as Video. and Phone Calls.

Help Lightning's features include Personalization. and Help Lightning support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Help Lightning analytics capabilities include Custom Reports, and Analytics.

Help Lightning, Firmex Virtual Data Room, Bit.ai, Samesurf, etc., all belong to a category of solutions that help Video Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Help Lightning offers remote assistance technology. It allows experts to provide real-time support through augmented reality.

Help Lightning Customer wins, Customer success stories, Case studies

How can Help Lightning enhance your Collaboration process?

How can Help Lightning enhance your Helpdesk Management process?

How can Help Lightning enhance your Measuring Customer Satisfaction process?

11 buyers and buying teams have used Cuspera to assess how well Help Lightning solved their Video Platform needs. Cuspera uses 363 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Video Platform needs.

Ricoh - Information Technology And Services

Help Lightning enabled Ricoh to transform its service delivery using merged reality technology. Ricoh faced a 30% annual decline in print volumes and needed to shift from hardware to service-led busi...ness. By integrating Help Lightning, Ricoh improved technician collaboration and customer experience. The solution supported Ricoh’s digital transformation and new service-oriented business model. Ricoh’s teams now deliver faster, more effective remote support for complex IT and hardware issues.

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Diversey - Consumer Goods

Help Lightning's remote video support AR technology helped Diversey improve service speed and customer relationships. Diversey used the solution to overcome language barriers and streamline troublesh...ooting for their cleaning technologies. Technicians and customers now resolve issues faster using common mobile devices. The solution supports Diversey's First Time Right policy and builds trust with clients. No extra licenses or training are needed, making adoption easy.

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Boston Scientific - Medical & Scientific Equipment

Help Lightning powers Boston Scientific’s ASK ANGIE, a merged reality app for remote support. Boston Scientific used to send clinical experts onsite, which took time and delayed help. With Help Light...ning, experts now give instant remote support to hospitals. This saves time and lets experts help even during travel restrictions. Hospital staff feel supported and get fast, expert help during procedures.

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Frontmatec - Manufacturing

Help Lightning helps Frontmatec, a global food equipment manufacturer, provide remote installation and training for customers. Before COVID-19, Frontmatec used Help Lightning for remote care, which b...ecame essential during travel restrictions. The tool lets their sales team give virtual equipment demos and support, reducing the need for onsite visits. Frontmatec maintains high customer satisfaction and meets rising demand for remote support. They plan to use Help Lightning more to improve customer experience and reduce travel costs.

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Fresenius Medical Care North America - Medical & Scientific Equipment

Help Lightning helped Fresenius Medical Care North America keep experienced equipment specialists working when they could not travel. The platform let specialists support and train customers remotely..., even during COVID-19 travel restrictions. Merged reality video made remote troubleshooting and training more effective. Specialists could see and solve problems as if they were onsite. Fresenius retained valuable staff and improved customer support with Help Lightning.

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Oxford Instruments NanoAnalysis - Medical & Scientific Equipment

Help Lightning powers Oxford Instruments NanoAnalysis's Live Assist, an AR-enabled remote visual assistance platform. Before Help Lightning, Oxford Nano used a slow, reactive break/fix support model.... With Help Lightning, they now offer proactive, real-time support worldwide, reducing repair times and increasing customer uptime. The solution led to a 19% increase in revenue and saves £1,200-£3,000 per avoided site visit. Oxford Nano now makes about 100 remote calls per month, improving service and reducing costs.

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lightning

Peers used Help Lightning for collaboration and helpdesk management

Help Lightning Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.17/5 ★

Read Reviews (2)
Custom Reports

4.08/5 ★

Read Reviews (26)
Analytics

3.17/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.17/5 ★

Read Reviews (2)
Custom Reports

4.08/5 ★

Read Reviews (26)
Analytics

3.17/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Help Lightning

Overall Risk Meter

Low Medium High

Top Failure Risks for Help Lightning

Help Lightning, Inc. Profile

Company Name

Help Lightning, Inc.

Company Website

https://helplightning.com/

HQ Location

1500 1st Av N, Birmingham AL 35203

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SERIES A