Help Lightning Overview
Here’s the scoop on Help Lightning! We've gathered over 363 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Help Lightning, Samesurf, SugarSync, Pydio, Firmex Virtual Data Room, etc., all belong to a category of solutions that help Video Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Help Lightning is right for your needs? Our Cuspera AI engine can evaluate how Help Lightning fits your specific business needs, industry, and context. Get your personalized assessment report today.
Help Lightning supports business activities such as:
- Collaboration
- Helpdesk Management
- Document Sharing
- Content Sharing
- Measuring Customer Satisfaction
Help Lightning can help you with many business goals, such as Acquire Customers, Enhance Customer Relationships, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, etc. It can help manage these activities if you use Video and Phone Calls for these needs. As a solution, Help Lightning's capabilities include Personalization.
Reviews
"...Next Generation Video Collaboration Services...." Remote Visual Assistance Software
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Help Lightning solved their Video Platform needs. Cuspera uses 363 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Video Platform needs.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities peers achieved using Help Lightning.
Use Cases
Peers recommend Collaboration , Helpdesk Management , Document Sharing , as the business use cases that they have been most satisfied while using Help Lightning.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collaboration with Video and Phone Calls |
4.57/5 ★ |
"...Next Generation Video Collaboration Services...." Remote Visual Assistance Software |
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...the aim being to improve field service organizations and call center first-time fix rates. ..." Help Lightning |
| Document Sharing |
4.20/5 ★ |
"...The remote expert can actually insert their hand, use tools, and share documents...." Help Lightning |
| PEER EXPERIENCES | |
|---|---|
| Collaboration with Video and Phone Calls |
4.57/5 ★ |
"...Next Generation Video Collaboration Services...." Remote Visual Assistance Software |
|
| Helpdesk Management with Phone Calls |
4.25/5 ★ |
"...the aim being to improve field service organizations and call center first-time fix rates. ..." Help Lightning |
|
| Document Sharing |
4.20/5 ★ |
"...The remote expert can actually insert their hand, use tools, and share documents...." Help Lightning |
|
22+ more Business Use Cases
Our AI advisor, Wyz, harnessed 363 insights from peers and experts to help you assess how these Help Lightning use cases fit your Video Platform needs.
Peers used Help Lightning to Acquire customers and Enhance customer relationships
Help Lightning Alternatives
Peer and Expert Opinion on Features
for Help Lightning
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for Help Lightning
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (15) |
| Data Export | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Phone Support | Read Reviews (31) |
| Chat Support | Read Reviews (28) |
| Email Support | Read Reviews (24) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (72) |
| Phone Support | Read Reviews (31) |
| Chat Support | Read Reviews (28) |
| Email Support | Read Reviews (24) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (26) |
| Analytics | Read Reviews (2) |
Software Failure Risk Guidance
?for Help Lightning
Overall Risk Meter
Top Failure Risks for Help Lightning
Vendor Profile Details
Company Name
Help Lightning
Company Website
https://helplightning.com/HQ Location
1500 1st Av N, Birmingham AL 35203
Employees
11-50
Social
Financials
SERIES A
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