Help Lightning: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: Help Lightning
Brand: Help Lightning
Rating: 4.0 (363 reviews)

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Remote Visual Assistance Software

Help Lightning Overview

Help Lightning's remote visual guidance software enhances enterprise video collaboration, focusing on field service operations. This platform enables precise and rapid issue resolution, facilitating smart collaboration across large organizations. By leveraging advanced visual tools, businesses can transform their digital operations, ensuring seamless communication and problem-solving capabilities. Help Lightning's solution is engineered for diverse environments, offering a frictionless experience that supports global enterprises in achieving operational efficiency. The platform's AI integration further elevates its capabilities, making it a valuable asset for enterprises aiming to optimize their field service processes.

Use Cases

Customers recommend Collaboration, Helpdesk Management, Document Sharing, as the business use cases that they have been most satisfied with while using Help Lightning.

Other use cases:

Content Sharing
Measuring Customer Satisfaction
Engagement Management
Business Development
Lead Qualification: Technographic
Training & Onboarding
Lead Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Help Lightning.

Other priorities:

Increase Sales & Revenue
Scale Best Practices
Improve Efficiency
Improve Digital And Social Presence
Improve Internal Communications

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Help Lightning Use-Cases and Business Priorities: Customer Satisfaction Data

Help Lightning works with different mediums / channels such as Video. and Phone Calls.

Help Lightning's features include Personalization. and Help Lightning support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Help Lightning analytics capabilities include Custom Reports, and Analytics.

Help Lightning, Firmex Virtual Data Room, Bit.ai, Samesurf, etc., all belong to a category of solutions that help Video Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Help Lightning offers remote assistance technology. It allows experts to provide real-time support through augmented reality.

Comprehensive Insights on Help Lightning Use Cases

How does Help Lightning facilitate Collaboration?

How can Help Lightning enhance your Helpdesk Management process?

What benefits does Help Lightning offer for Measuring Customer Satisfaction?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Help Lightning solved their Video Platform needs. Cuspera uses 363 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Video Platform needs.

Case Studies

CASE STUDY RJ Young

Help Lightning helps RJ Young deliver fast customer care for office technology. RJ Young used Help Lightning’s 3D merged reality to guide technicians and customers in real time. This remote support s...aved travel and labor costs. Technicians solved problems quickly, like getting a supermarket’s machine online after a storm. RJ Young saved 2 hours of travel time and 1 hour of labor on one call. The solution improved training, support, and customer satisfaction.

Information Technology and Services

CASE STUDY Unisys

Help Lightning helps Unisys connect experts with customer-facing engineers using merged reality video collaboration. Unisys needed to bridge the knowledge gap between specialists and engineers to imp...rove customer care. With Help Lightning, engineers can get instant support from experts and learn new skills on the job. This solution improves first time fix rates and elevates the customer experience. Unisys now delivers faster, more effective support to its customers.

CASE STUDY Fresenius Medical Care North America

Help Lightning helped Fresenius Medical Care North America keep experienced equipment specialists working when they could not travel. The platform let specialists support and train customers remotely..., even during COVID-19 travel restrictions. Merged reality video made remote troubleshooting and training more effective. Specialists could see and solve problems as if they were onsite. Fresenius retained valuable staff and improved customer support with Help Lightning.

Food & Beverages

CASE STUDY United Service Technologies

Help Lightning helped United Service Technologies cut new technician training time from 3 months to 6 weeks. The AR-enabled remote visual assistance tool made it easy for experienced workers to share... knowledge with new hires. UST used recorded sessions to build a searchable learning system. The solution improved first-time fix rates, with 14 out of 16 issues resolved on the first call. UST now trains faster and works more effectively in the field.

Manufacturing

CASE STUDY Frontmatec

Help Lightning helps Frontmatec, a global food equipment manufacturer, provide remote installation and training for customers. Before COVID-19, Frontmatec used Help Lightning for remote care, which b...ecame essential during travel restrictions. The tool lets their sales team give virtual equipment demos and support, reducing the need for onsite visits. Frontmatec maintains high customer satisfaction and meets rising demand for remote support. They plan to use Help Lightning more to improve customer experience and reduce travel costs.

CASE STUDY Oxford Instruments NanoAnalysis

Help Lightning powers Oxford Instruments NanoAnalysis's Live Assist, an AR-enabled remote visual assistance platform. Before Help Lightning, Oxford Nano used a slow, reactive break/fix support model.... With Help Lightning, they now offer proactive, real-time support worldwide, reducing repair times and increasing customer uptime. The solution led to a 19% increase in revenue and saves £1,200-£3,000 per avoided site visit. Oxford Nano now makes about 100 remote calls per month, improving service and reducing costs.

Peers used Help Lightning for collaboration and helpdesk management

Help Lightning Competitors

Help Lightning Features

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FEATURE	RATINGS AND REVIEWS
AI Powered	3.17/5 ★ Read Reviews (2)
Custom Reports	4.08/5 ★ Read Reviews (26)
Analytics	3.17/5 ★ Read Reviews (2)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.17/5 ★ Read Reviews (2)
Custom Reports	4.08/5 ★ Read Reviews (26)
Analytics	3.17/5 ★ Read Reviews (2)

Software Failure Risk Guidance

for Help Lightning

Overall Risk Meter

Low Medium High

Top Failure Risks for Help Lightning

Help Lightning, Inc. Profile

Company Name

Help Lightning, Inc.

Company Website

https://helplightning.com/

HQ Location

1500 1st Av N, Birmingham AL 35203

Employees

11-50

Social

Financials

SERIES A