Real-World Case Studies and Customer Success Stories with Help Lightning

Help Lightning helped United Service Technologies cut new technician training time from 3 months to 6 weeks. The AR-enabled remote visual assistance tool made it easy for experienced workers to share... knowledge with new hires. UST used recorded sessions to build a searchable learning system. The solution improved first-time fix rates, with 14 out of 16 issues resolved on the first call. UST now trains faster and works more effectively in the field.
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Help Lightning helped United Service Technologies speed up new-hire training. The company used Help Lightning's remote assistance app to connect new technicians with experienced staff in the field. T...his made training faster and more interactive. The app was easy for both younger and older technicians to use. In a trial, 14 out of 16 issues were fixed on the first call. The company also used recorded sessions for ongoing learning and training.
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Help Lightning's remote video support AR helped BUNN quickly onboard new technicians. BUNN avoided costly wearables and used smartphones for training. The AR solution cut technician task times from a...n hour to minutes. BUNN saw cost savings, less downtime, and shorter service calls. Customers now feel more supported and trust BUNN's service teams. The technology also improved on-the-job training and quality assurance.
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Help Lightning helps Diversey, a cleaning technologies company, deliver better remote support. Diversey uses Help Lightning’s AR tools to solve customer problems faster and build strong relationships.... The company saw 10%–15% savings on truck rolls, a 15%–20% increase in first-time fix rates, and a 20%–30% reduction in resolution times. Technicians feel more confident and can get expert help instantly. This leads to better service and lower costs for Diversey and its customers.
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Help Lightning's remote video support AR technology helped Diversey improve service speed and customer relationships. Diversey used the solution to overcome language barriers and streamline troublesh...ooting for their cleaning technologies. Technicians and customers now resolve issues faster using common mobile devices. The solution supports Diversey's First Time Right policy and builds trust with clients. No extra licenses or training are needed, making adoption easy.
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Help Lightning helps Unisys connect experts with customer-facing engineers using merged reality video collaboration. Unisys needed to bridge the knowledge gap between specialists and engineers to imp...rove customer care. With Help Lightning, engineers can get instant support from experts and learn new skills on the job. This solution improves first time fix rates and elevates the customer experience. Unisys now delivers faster, more effective support to its customers.
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Help Lightning enabled Ricoh to transform its service delivery using merged reality technology. Ricoh faced a 30% annual decline in print volumes and needed to shift from hardware to service-led busi...ness. By integrating Help Lightning, Ricoh improved technician collaboration and customer experience. The solution supported Ricoh’s digital transformation and new service-oriented business model. Ricoh’s teams now deliver faster, more effective remote support for complex IT and hardware issues.
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Help Lightning's AR-enabled remote support helps BUNN optimize field technician time. BUNN uses the solution to increase billable hours and reduce on-site time. Technicians get real-time support and ...training, making them more efficient. Customer satisfaction improved because issues are solved faster. BUNN turned field service into a profit center with Help Lightning.
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Help Lightning helps Frontmatec, a global food equipment manufacturer, provide remote installation and training for customers. Before COVID-19, Frontmatec used Help Lightning for remote care, which b...ecame essential during travel restrictions. The tool lets their sales team give virtual equipment demos and support, reducing the need for onsite visits. Frontmatec maintains high customer satisfaction and meets rising demand for remote support. They plan to use Help Lightning more to improve customer experience and reduce travel costs.
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Help Lightning powers Boston Scientific’s ASK ANGIE, a merged reality app for remote support. Boston Scientific used to send clinical experts onsite, which took time and delayed help. With Help Light...ning, experts now give instant remote support to hospitals. This saves time and lets experts help even during travel restrictions. Hospital staff feel supported and get fast, expert help during procedures.
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Help Lightning helped Fresenius Medical Care North America keep experienced equipment specialists working when they could not travel. The platform let specialists support and train customers remotely..., even during COVID-19 travel restrictions. Merged reality video made remote troubleshooting and training more effective. Specialists could see and solve problems as if they were onsite. Fresenius retained valuable staff and improved customer support with Help Lightning.
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Help Lightning powers Oxford Instruments NanoAnalysis's Live Assist, an AR-enabled remote visual assistance platform. Before Help Lightning, Oxford Nano used a slow, reactive break/fix support model.... With Help Lightning, they now offer proactive, real-time support worldwide, reducing repair times and increasing customer uptime. The solution led to a 19% increase in revenue and saves £1,200-£3,000 per avoided site visit. Oxford Nano now makes about 100 remote calls per month, improving service and reducing costs.
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Help Lightning helps RJ Young deliver fast customer care for office technology. RJ Young used Help Lightning’s 3D merged reality to guide technicians and customers in real time. This remote support s...aved travel and labor costs. Technicians solved problems quickly, like getting a supermarket’s machine online after a storm. RJ Young saved 2 hours of travel time and 1 hour of labor on one call. The solution improved training, support, and customer satisfaction.
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