Consumer Goods Case Studies and Customer Success Stories with Help Lightning
Diversey
- Consumer Goods
- Large
Charlotte, USA
Help Lightning's remote video support AR technology helped Diversey cut truck rolls by 10–15%. First-time fix rates rose 15–20%. Resolution... times dropped 20–30%. Technicians now solve problems faster and with more confidence. Diversey built stronger customer relationships and improved service reliability. The solution works on common mobile devices, making adoption easy for both staff and customers.
Help Lightning's remote video support AR helped BUNN onboard new technicians quickly. BUNN avoided costly wearables and used smartphones for... training. The technology reduced technician time from hours to minutes. BUNN improved service quality and cut downtime. Customers now trust BUNN more and ask for expanded AR use.
Help Lightning’s AR remote assistance tools help Diversey cut truck rolls by up to 15%. First-time fix rates rose by... 20%. Resolution times dropped by 30%. Diversey uses Help Lightning to give fast, personal support to customers. Technicians get expert help instantly, even with new equipment. Diversey saves time and money while building strong customer relationships.
Manufacturing Case Studies and Customer Success Stories with Help Lightning
Frontmatec
- Manufacturing
- Large
Kolding, Denmark
Frontmatec used Help Lightning to deliver remote installation and training for customers worldwide. Travel restrictions made onsite visits hard, but... the team kept customer satisfaction high with virtual support. Sales teams used the tool for remote equipment demos, helping pre-qualify customers and reduce follow-up visits. Help Lightning met rising demand for remote support and improved the customer experience. The solution let Frontmatec cut travel while still providing strong service.
BUNN-O-Matic Corporation (BUNN)
- Manufacturing
- Large
Springfield, USA
Help Lightning’s AR-enabled remote support helps BUNN optimize field technician time. BUNN increased billable hours and reduced on-site time for... technicians. The solution enables real-time support and training for field workers. Customer satisfaction improved due to faster equipment repairs. BUNN turned field service into a profit center with Help Lightning.
Oxford Instruments NanoAnalysis
- Manufacturing
- Medium
Oxford, UK
Help Lightning enabled Oxford Instruments NanoAnalysis to move from a reactive break/fix support model to proactive, AR-enabled remote visual assistance. The company used... Help Lightning's Live Assist to check equipment remotely, identify issues early, and reduce downtime. Customers received instant, hands-on support from anywhere, leading to faster repairs and higher uptime. During the COVID-19 pandemic, call volumes surged and revenue increased by 19%. Each avoided site visit saved Oxford Nano up to $4,000 USD.
Ricoh
- Information Technology And Services
- Large
Tokyo, Japan
Help Lightning enabled Ricoh to transform its service delivery with merged reality technology. Ricoh used Help Lightning to connect field... technicians with remote experts, reducing on-site response times by 20%. Over 1,500 Ricoh employees now use the platform across multiple business units. The solution increased first-time fix rates and improved customer experience. Ricoh credits Help Lightning for making the transition to digital service easy and intuitive.
Unisys
- Information Technology And Services
- Large
Blue Bell, USA
Help Lightning helps Unisys connect experts with customer-facing engineers anywhere in the world. Unisys used Help Lightning to bridge knowledge... gaps and improve first time fix rates. The platform enables remote support, so specialists can guide engineers in real time. This leads to faster issue resolution and better customer care. Engineers gain new skills through on-the-job training with merged reality video collaboration.
RJ Young
- Information Technology And Services
- Medium
Nashville, USA
Help Lightning helps RJ Young deliver fast, remote customer support. Technicians use merged reality to guide customers and solve problems... in real time. This reduces travel and labor costs. RJ Young can train staff and fix issues without being onsite. Customers get their machines working quickly. The company saves hours on each service call.
Consumer Services Case Studies and Customer Success Stories with Help Lightning
United Service Technologies
- Consumer Services
- Medium
Cypress, USA
Help Lightning helped United Service Technologies cut new technician training from 3 months to 6 weeks. The remote assistance app... let new hires connect with experienced field techs for hands-on learning. UST used Help Lightning to triage customer service calls, often solving issues without dispatching a technician. The company recorded sessions to build a searchable training library. Adoption was fast among both new and veteran staff.
United Service Technologies
- Consumer Services
- Medium
Irvine, USA
Help Lightning helped United Service Technologies cut new technician training time from 3 months to 6 weeks. The AR-enabled remote... visual assistance tool let experienced staff share knowledge with new hires in real time. UST recorded and indexed sessions for easy access in their learning system. The team improved first-time fix rates, solving 14 out of 16 issues on the first call during trials. UST now handles more calls daily with better results.
Medical Devices Case Studies and Customer Success Stories with Help Lightning
Boston Scientific
- Medical Devices
- Very Large
Marlborough, USA
Boston Scientific uses Help Lightning to power ASK ANGIE, a merged reality app for remote support. Clinical experts can assist... hospitals instantly, even if they cannot be onsite. This solution helps hospitals get fast, expert help during procedures. It saves time and increases efficiency for both staff and customers. Hospital teams feel more supported and receive high-touch care through merged reality technology.
Fresenius Medical Care North America
- Hospital & Health Care
- Very Large
Waltham, USA
Help Lightning enabled Fresenius Medical Care North America to keep experienced equipment specialists working remotely. When travel was impossible due... to health issues or COVID-19, specialists used merged reality video to support and train customers. The platform allowed real-time troubleshooting and hands-on learning for technicians. Fresenius retained valuable staff and improved customer training speed. Remote support felt as effective as being onsite.
