Intellicon: Reviews, Testimonials and Expert Opinions

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Omnichannel Contact Center + Help Desk Software - Intellicon

Failure Risk for Intellicon ?

Intellicon Overview

Here’s the scoop on Intellicon! We've gathered over 336 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Intellicon, MessageMedia, SetMore, Touchpoint, MessageBird, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Intellicon is right for your needs? Our Cuspera AI engine can evaluate how Intellicon fits your specific business needs, industry, and context. Get your personalized assessment report today.

Intellicon supports business activities such as:

Engagement Management
Helpdesk Management
Contact List Management
Communication Management
Social Media Analytics

Intellicon can help you with many business goals, such as Improve Internal Communications, Increase Sales & Revenue, and Enhance Customer Relationships. It can help manage these activities if you use Phone Calls Text SMS Chat etc. for these needs. As a solution, Intellicon's capabilities include Ticketing, Personalization, and Predictive Dialer.

Intellicon Transportation/Trucking/Railroad Vertical is its biggest customer base.

Reviews

"...Comprehensive reporting system to help you monitor, analyze and enhance your customer engagement using our comprehensive helpdesk automation system...." HelpDesk Ticketing Software

Cuspera Reviews

9 buyers and buying teams have used Cuspera to assess how well Intellicon solved their Contact Center Software needs. Cuspera uses 336 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Improve Internal Communications and Increase Sales & Revenue are the most popular business priorities peers achieved using Intellicon.

See all business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Contact List Management , as the business use cases that they have been most satisfied while using Intellicon.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES	RATINGS	CUSTOMER AND EXPERT EXPERIENCES
Engagement Management with Phone Calls, Text SMS and Chat	4.80/5 ★ Read Reviews (57)	"...Comprehensive reporting system to help you monitor, analyze and enhance your customer engagement using our comprehensive helpdesk automation system...." HelpDesk Ticketing Software
engaging and following up	4.73/5 ★ Read Reviews (26)	"...Comprehensive reporting system to help you monitor, analyze and enhance your customer engagement using our comprehensive helpdesk automation system...." HelpDesk Ticketing Software
Helpdesk Management with Phone Calls and Omnichannel	4.79/5 ★ Read Reviews (27)	"...Intellicon is a complete solution for Inbound, Outbound and Blended Call Center / Contact Center operations...." Media Release
Contact List Management with Omnichannel and Social Media	4.35/5 ★ Read Reviews (14)	"...Agents have the option to save the contact information via a handy contact management form. ..." Marketing Automation Solution - Intellicon
contacts history	3.68/5 ★ Read Reviews (2)	"...Enhance customer service experience with customer Interaction history. ..." Omnichannel Contact Center Solution

PEER EXPERIENCES
Engagement Management with Phone Calls, Text SMS and Chat	4.80/5 ★ Read Reviews (57)
"...Comprehensive reporting system to help you monitor, analyze and enhance your customer engagement using our comprehensive helpdesk automation system...." HelpDesk Ticketing Software
engaging and following up	4.80/5 ★ Read Reviews (26)
Helpdesk Management with Phone Calls and Omnichannel	4.79/5 ★ Read Reviews (27)
"...Intellicon is a complete solution for Inbound, Outbound and Blended Call Center / Contact Center operations...." Media Release
Contact List Management with Omnichannel and Social Media	4.35/5 ★ Read Reviews (14)
"...Agents have the option to save the contact information via a handy contact management form. ..." Marketing Automation Solution - Intellicon
contacts history	4.35/5 ★ Read Reviews (2)

15+ more Business Use Cases

Our AI advisor, Wyz, harnessed 336 insights from peers and experts to help you assess how these Intellicon use cases fit your Contact Center Software needs.

Based on peer insights

Cuspera recommends Intellicon for

	Use Cases	Engagement Management , Helpdesk Management , Contact List Management
	Medium	Phone Calls, Text SMS, Chat
	Features	Ticketing, Personalization, Predictive Dialer
	Business Priorities	Improve Internal Communications, Increase Sales & Revenue, Enhance Customer Relationships
	Industries	Transportation/Trucking/Railroad, Internet, Hospitality