Voyc Overview

Voyc tackles the challenge of monitoring customer interactions by offering a solution that covers 100% of conversations. It identifies risks and ensures compliance, sending alerts and generating management information reports. This software aids businesses in maintaining call quality and safeguarding operations. By pinpointing customer vulnerabilities, Voyc enhances customer experience and supports sales growth. Its compliance monitoring ensures businesses adhere to regulations, providing clear evidence of performance. Users benefit from a comprehensive view of interactions, helping them make informed decisions and improve operational excellence. This tool is essential for businesses looking to protect themselves and optimize customer engagement.

Use Cases

Customers recommend Coaching, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Voyc.

Other use cases:

  • Measuring Customer Satisfaction
  • Social Media Analytics
  • Workflow Management
  • Call Analytics
  • Customise Loyalty Program
  • Helpdesk Management
  • Measuring Net Promoter Score
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Voyc.

Other priorities:

  • Manage Risk
  • Acquire Customers
  • Increase Sales & Revenue
See all business priorities See less business priorities

Voyc Use-Cases and Business Priorities: Customer Satisfaction Data

Voyc works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.

Voyc's features include Alerts: Popups & Notifications, and Recording. and Voyc support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Voyc analytics capabilities include Analytics, and Custom Reports.

Reviews

"Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users." - Paul Steyn

Voyc, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Voyc Conversation Intelligence & Compliance Monitoring software tracks all customer interactions, sends alerts, and provides MI reports. A free demo is available now.

Popular Business Setting

for Voyc

Top Industries

  • Financial Services
  • Insurance
  • Information Technology and Services

Popular in

Voyc is popular in Financial Services, Insurance, and Information Technology And Services and is widely used by

Voyc Customer wins, Customer success stories, Case studies

How efficiently Does Voyc manage your Coaching?

What Are the key features of Voyc for Engagement Management?

What benefits does Voyc offer for Call Recording?

What makes Voyc ideal for Measuring Customer Satisfaction?

11 buyers and buying teams have used Cuspera to assess how well Voyc solved their Conversation Intelligence needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.

CUSTOMERS TESTIMONIALS
Voyc testimonial

Paul Steyn

Head of Systems Architecture

Momentum Metropolitan
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn
Voyc testimonial

Stanley Kumalo

Head of Momentum Life Service
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs.

Testimonial By Stanley Kumalo
Voyc testimonial

Wynand Olivier

Partner Legal & PR

King Price
I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does. Testimonial By Wynand Olivier
CUSTOMERS TESTIMONIALS
Voyc testimonial

Paul Steyn

Head of Systems Architecture

Momentum Metropolitan
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn
Voyc testimonial

Stanley Kumalo

Head of Momentum Life Service
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs.

Testimonial By Stanley Kumalo
Voyc testimonial

Wynand Olivier

Partner Legal & PR

King Price
I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does. Testimonial By Wynand Olivier

Evolution Funding - Financial Services

Voyc AI helped Evolution Funding automate call monitoring for all 55,500 monthly calls. Before Voyc, only 1–4% of calls were manually reviewed, leaving compliance and quality gaps. With Voyc, Evoluti...on gained real-time alerts for compliance issues and identified vulnerable customers quickly. Manual review time dropped by over 50 minutes per call. First call resolution rose to 81% and quality scores improved by 21% in key areas. The platform made QA more consistent and reduced regulatory risk.

Read on →

Your Choice Cover (YCC) - Insurance

Voyc helped Your Choice Cover (YCC) cut call monitoring times from over 4 weeks to just 24-48 hours. The platform enabled a small quality team to check 600 flagged calls weekly, up from 250, and redu...ced manual review time per call from 45 to 10 minutes. YCC improved compliance, reduced complaints, and lowered operating costs by reassigning staff and removing external support. Advisors now get better coaching, and the company delivers higher quality service to 35,000 customers.

Read on →

One Call Insurance - Insurance

Voyc automated call monitoring for One Call Insurance. Before Voyc, the team checked calls manually, which was slow and missed issues. Voyc gave 100% call coverage, real-time alerts, and automated re...ports. The company reduced dead air in motor renewals by 67%, from 21% to 7%. Call volume doubled to 14,000 per month. Vulnerability identification improved to 96%, up from 88%.

Read on →

VeriCred Collections - Financial Services

VeriCred Collections wanted to improve call center agent performance and meet strict regulations for their financial clients. They chose Voyc for its quick and flexible speech analytics solution. Voy...c helped VeriCred find out why some agents were underperforming. With this insight, VeriCred gave targeted coaching to agents. In less than 4 months, underperforming agents became 10 times more successful. Voyc also made call monitoring easier and improved data quality.

Read on →

Hippo Motor Group - Automotive

Hippo Motor Group wanted to monitor all their calls for quality and compliance. Using Voyc, they now listen to 100% of their calls all the time. This would have been very costly with people alone. Th...e solution also helped speed up coaching. A manager can now do four or five coaching sessions in a day instead of a week. This made their process much faster.

Read on →

Your Choice Cover - Insurance

Your Choice Cover had trouble with slow and costly manual call monitoring. They could only check one call per agent each week, and feedback took up to four weeks. This caused delays and customer frus...tration. They used Voyc to monitor and score 100% of calls quickly and get alerts on issues. Now, they check 600 calls a week in 24-48 hours instead of 4 weeks. They also lowered costs and improved call quality.

Read on →

Laura Warner: Underwriting and Quality Manager: Assist Insurance Services interview with Voyc.

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Peers used Voyc for coaching and engagement management

Voyc Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (13)
Analytics

4.32/5 ★

Read Reviews (36)
Custom Reports

4.19/5 ★

Read Reviews (21)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.95/5 ★

Read Reviews (13)
Analytics

4.32/5 ★

Read Reviews (36)
Custom Reports

4.19/5 ★

Read Reviews (21)

Software Failure Risk Guidance

?

for Voyc

Overall Risk Meter

Low Medium High

Top Failure Risks for Voyc

Voyc Technologies (Pty) Ltd. News

Partnership

Reassured partners with AI platform to transcribe calls

Reassured, a life insurance broker, has partnered with Voyc, an AI-powered conversation platform, to transcribe and monitor 100% of customer calls, aiming to enhance customer outcomes with near real-time feedback.

Read more →
Product

You??re sitting on missed deals: How sales leaders are rewriting the QA playbook to grow revenue

Voyc.ai highlights how sales leaders can leverage AI-powered Quality Assurance (QA) to enhance sales performance and compliance. By providing full visibility into every call, Voyc.ai enables faster coaching, better risk management, and improved customer outcomes, aligning sales and compliance goals. This approach helps sales teams meet regulatory requirements under Consumer Duty while increasing conversion rates and reducing missed opportunities.

Read more →
Product

Voyc: UK Regulatory Update | Q1 | 2025

Voyc AI provides an update on UK financial regulatory compliance for Q1 2025, focusing on customer experience, compliance monitoring, and operational efficiency.

Read more →

Voyc Technologies (Pty) Ltd. Profile

Company Name

Voyc Technologies (Pty) Ltd.

Company Website

//voyc.ai

Year Founded

2018

HQ Location

Wilhelmina van Pruisenweg 35, 2595 AN Den Haag

Employees

1-10

Social

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Financials

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