Voyc: Product updates, Customer stories, and Insights | 2026 Cuspera

Voyc helped Specialist Motor Finance monitor 100% of customer calls, up from just 4%. The company identified 25% more vulnerable customers and delivered 6x more coaching with half the QA resource. Vo...yc revealed a 21% performance gap in collections questioning. The platform went live in 77 days, making compliance and training faster and easier. Specialist Motor Finance now saves time and focuses on higher value work.
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Voyc AI helped Evolution Funding automate call monitoring for all 55,500 monthly calls. Before Voyc, only 1–4% of calls were manually reviewed, leaving compliance and quality gaps. With Voyc, Evoluti...on gained real-time alerts for compliance issues and identified vulnerable customers quickly. Manual review time dropped by over 50 minutes per call. First call resolution rose to 81% and quality scores improved by 21% in key areas. The platform made QA more consistent and reduced regulatory risk.
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Voyc helped Your Choice Cover (YCC) cut call monitoring times from over 4 weeks to just 24-48 hours. The platform enabled a small quality team to check 600 flagged calls weekly, up from 250, and redu...ced manual review time per call from 45 to 10 minutes. YCC improved compliance, reduced complaints, and lowered operating costs by reassigning staff and removing external support. Advisors now get better coaching, and the company delivers higher quality service to 35,000 customers.
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Hippo Motor Group wanted to monitor all their calls for quality and compliance. Using Voyc, they now listen to 100% of their calls all the time. This would have been very costly with people alone. Th...e solution also helped speed up coaching. A manager can now do four or five coaching sessions in a day instead of a week. This made their process much faster.
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Your Choice Cover had trouble with slow and costly manual call monitoring. They could only check one call per agent each week, and feedback took up to four weeks. This caused delays and customer frus...tration. They used Voyc to monitor and score 100% of calls quickly and get alerts on issues. Now, they check 600 calls a week in 24-48 hours instead of 4 weeks. They also lowered costs and improved call quality.
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Assist Insurance Services had trouble keeping up with quality checks as their business grew. Their team could only review a small number of calls each week, and feedback was slow. They used Voyc to m...onitor all customer calls and get quick feedback. Now, 100% of calls are checked, and review time dropped from 16 hours to 40 minutes. The team can act on issues much faster and focus on more important work.
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