Voyc Overview
Voyc tackles the challenge of monitoring customer interactions by offering a solution that covers 100% of conversations. It identifies risks and ensures compliance, sending alerts and generating management information reports. This software aids businesses in maintaining call quality and safeguarding operations. By pinpointing customer vulnerabilities, Voyc enhances customer experience and supports sales growth. Its compliance monitoring ensures businesses adhere to regulations, providing clear evidence of performance. Users benefit from a comprehensive view of interactions, helping them make informed decisions and improve operational excellence. This tool is essential for businesses looking to protect themselves and optimize customer engagement.
Use Cases
Customers recommend Coaching, Engagement Management, Call Recording, as the business use cases that they have been most satisfied with while using Voyc.
Business Priorities
Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using Voyc.
Voyc Use-Cases and Business Priorities: Customer Satisfaction Data
Voyc works with different mediums / channels such as Phone Calls. Offline. Point Of Sale etc.
Voyc's features include Alerts: Popups & Notifications, and Recording. and Voyc support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Voyc analytics capabilities include Analytics, and Custom Reports.
Reviews
"Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. W...ith Voyc, there is a third option: Scale your QA without increasing costs." - Stanley Kumalo
Voyc, Salesken, Firefiles.ai, Gong, Jiminny, etc., all belong to a category of solutions that help Conversation Intelligence. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Voyc Conversation Intelligence & Compliance Monitoring software tracks all customer interactions, sends alerts, and provides MI reports. A free demo is available now.
Popular Business Setting
for Voyc
Top Industries
- Financial Services
- Insurance
- Information Technology and Services
Popular in
Voyc is popular in Financial Services, Insurance, and Information Technology And Services and is widely used by
Comprehensive Insights on Voyc Use Cases
What makes Voyc ideal for Coaching?
What Are the key features of Voyc for Engagement Management?
What solutions does Voyc provide for Call Recording?
How efficiently Does Voyc manage your Measuring Customer Satisfaction?
17+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Voyc solved their Conversation Intelligence needs. Cuspera uses 238 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversation Intelligence needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs. |
|
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn |
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I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does. Testimonial By Wynand Olivier |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Stanley Kumalo Head of Momentum Life Service |
Up until now, insurance businesses had only two choices: (1) Hire larger QA teams and accept significantly higher salaries and office costs, or (2) listen to a fraction of calls, while accepting higher risk and usually lower customer satisfaction. With Voyc, there is a third option: Scale your QA w...ithout increasing costs. |
|
Paul Steyn Head of Systems Architecture Momentum Metropolitan |
Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. Testimonial By Paul Steyn |
|
Wynand Olivier Partner Legal & PR King Price |
I have seen nothing like this. Most digital QA solutions are only measuring the tone of the conversation - I have seen nothing that checks for compliance phrases like Voyc does. Testimonial By Wynand Olivier |
Case Studies
CASE STUDY Advantage Finance
CASE STUDY Assist Insurance Services
CASE STUDY Personal Group
CASE STUDY Your Choice Cover (YCC)
CASE STUDY VeriCred Collections
CASE STUDY One Call Insurance
Video
Laura Warner: Underwriting and Quality Manager: Assist Insurance Services interview with Voyc.
Peers used Voyc for coaching and engagement management
Voyc Competitors
Voyc Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (21) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (13) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (21) |
Software Failure Risk Guidance
?for Voyc
Overall Risk Meter
Top Failure Risks for Voyc
Voyc Technologies (Pty) Ltd. News
You??re sitting on missed deals: How sales leaders are rewriting the QA playbook to grow revenue
Voyc.ai highlights how sales leaders can leverage AI-powered Quality Assurance (QA) to enhance sales performance and compliance. By providing full visibility into every call, Voyc.ai enables faster coaching, better risk management, and improved customer outcomes, aligning sales and compliance goals. This approach helps sales teams meet regulatory requirements under Consumer Duty while increasing conversion rates and reducing missed opportunities.
Voyc: UK Regulatory Update | Q1 | 2025
Voyc AI provides an update on UK financial regulatory compliance for Q1 2025, focusing on customer experience, compliance monitoring, and operational efficiency.
Hippo Motor Group: Now Turbocharging Customer Service, Compliance Standards And Sales Coaching With 100% Call Monitoring From Voyc
Hippo Motor Group enhances customer service and compliance with 100% call monitoring using Voyc's solutions.
Talk of the trade: Conversation intelligence vs. Conversational intelligence in customer interactions
In today’s rapidly evolving landscape of communication technology, two terms continue to emerge in roundtable discussions and boardroom deliberations: “Conversation Intelligence” and “Conversational Intelligence.” At first glance, they may appear interchangeable, but in reality, they carry distinct differences that greatly influence how businesses interact with their customers.  This article aims to explore these differences. […]
The post Talk of the trade: Conversation intelligence vs. Conversational intelligence in customer interactions appeared first on voyc.ai.
Voyc Technologies (Pty) Ltd. Profile
HQ Location
Wilhelmina van Pruisenweg 35, 2595 AN Den Haag
Employees
1-10
Social
Financials
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