Insurance Case Studies and Customer Success Stories with Voyc
One Call Insurance
- Insurance
- Large
Voyc automated call monitoring helped One Call Insurance cut dead air in motor renewals by 67%. The solution doubled call... volume capacity from 7,000 to 14,000 per month. Vulnerability identification rose to 96%, up from 88%. Voyc saved the QA team over £33,000 per year and enabled faster, more focused training. Real-time alerts improved compliance and boosted revenue opportunities.
Voyc's call monitoring solution helped Your Choice Cover cut call monitoring time from 4 weeks to 24-48 hours. YCC increased weekly... call checks from 250 to 600 and boosted call scoring points from 40 to 400. The platform improved compliance, reduced operating costs, and made onboarding easy. Voyc enabled real-time quality control and advisor-specific coaching, supporting regulatory needs and better customer outcomes.
Voyc's call monitoring solution helped Assist Insurance Services monitor 100% of customer calls, up from just 3-5%. Call review time... dropped from 16 hours to 40 minutes. Compliance pass rates rose from 94% to 97%. Call quality scores improved from 86% to 97%. Faster feedback and automated alerts improved agent training and customer care.
Voyc's conversation intelligence software helped Personal Group monitor 100% of sales interactions, up from just 8 per executive per quarter. Compliance scores rose... from 92.38% to 98.71%, and overall quality improved from 92% to 96%. Sales conversion rates increased by 10.46%. Voyc enabled real-time alerts, better coaching, and improved care for vulnerable customers. Personal Group now saves time and drives operational excellence with Voyc.
Voyc's AI-powered call monitoring helped Momentum Life cut regulatory complaints by 22% in one year. The solution tracks 100% of... calls and sends alerts for issues. Script adherence rose from 76% to 85%. The lowest-performing agents improved from 67% to 83%. Social media complaints dropped by 27% over two years. Customer satisfaction and agent success both increased.
Voyc helped Your Choice Cover (YCC) cut call monitoring times from over 4 weeks to just 24-48 hours. The platform enabled... a small quality team to check 600 flagged calls weekly, up from 250, and reduced manual review time per call from 45 to 10 minutes. YCC improved compliance, reduced complaints, and lowered operating costs by reassigning staff and removing external support. Advisors now get better coaching, and the company delivers higher quality service to 35,000 customers.
Voyc automated call monitoring for One Call Insurance. Before Voyc, the team checked calls manually, which was slow and missed... issues. Voyc gave 100% call coverage, real-time alerts, and automated reports. The company reduced dead air in motor renewals by 67%, from 21% to 7%. Call volume doubled to 14,000 per month. Vulnerability identification improved to 96%, up from 88%.
Personal Group wanted to improve how they checked the quality and compliance of their sales calls. Before using Voyc, they... could only review a few calls and found it hard to spot problems. They chose Voyc to monitor all customer interactions and get detailed reports. Now, Voyc checks 100% of calls, sends alerts for issues, and helps the team fix problems quickly. Their quality score went up from 92% to 96%, compliance score improved from 92.38% to 98.71%, and sales conversion rate increased by 10.46%.
Assist Insurance Services had trouble keeping up with quality checks as their business grew. Their team could only review a... small number of calls each week, and feedback was slow. They used Voyc to monitor all customer calls and get quick feedback. Now, 100% of calls are checked, and review time dropped from 16 hours to 40 minutes. The team can act on issues much faster and focus on more important work.
Your Choice Cover had trouble with slow and costly manual call monitoring. They could only check one call per agent... each week, and feedback took up to four weeks. This caused delays and customer frustration. They used Voyc to monitor and score 100% of calls quickly and get alerts on issues. Now, they check 600 calls a week in 24-48 hours instead of 4 weeks. They also lowered costs and improved call quality.
Specialist Motor Finance
- Financial Services
- Medium
Voyc enabled Specialist Motor Finance to monitor 100% of customer calls, up from just 2. 5%. The platform helped identify...25% more vulnerable customers and reduced manual QA time by 98%. Specialist Motor Finance avoided at least £3450 in potential FCA redress. Coaching speed improved, cutting delivery from one month to under one week. The solution delivered measurable impact in just 77 days.
Voyc helped Advantage Finance monitor 100% of customer calls, up from just 1-2%. The QA team now gives feedback on... over 600% more calls. This saves time and boosts productivity. Voyc ensures nearly 100% compliance every month. The solution also improves training and care for vulnerable customers. Integration with existing systems was seamless and cost-effective.
Voyc helps Hippo Motor Group monitor 100% of customer calls for compliance. The AI-powered platform replaces manual call listening, saving... significant costs. Managers now conduct up to five coaching sessions daily, speeding up training. Hippo Motor Group improves call quality and customer service with Voyc's automation. The company is a fast-growing car finance provider in the UK.
Voyc's AI-powered call monitoring platform helped Evolution Funding monitor 100% of 55,500 monthly calls, ending the 96–99% blind spot from manual reviews. Compliance errors dropped... by over 20% in three months. First Call Resolution rose to 81%, up to 9% above industry average. Service quality scores improved by 21% in key areas. QA teams saved over 50 minutes per audited call, boosting efficiency and customer experience.
Voyc's speech analytics platform helped VeriCred Collections improve agent performance in under 4 months. The solution revealed why some agents... underperformed and enabled targeted coaching. Voyc automated call monitoring, giving VeriCred accurate data on 100% of calls and freeing the QA team for more valuable work. This boosted call centre efficiency and reduced costs. VeriCred now uses Voyc as a key part of its business strategy.
Specialist Motor Finance
- Financial Services
- Medium
Voyc helped Specialist Motor Finance monitor 100% of customer calls, up from just 4%. The company identified 25% more vulnerable... customers and delivered 6x more coaching with half the QA resource. Voyc revealed a 21% performance gap in collections questioning. The platform went live in 77 days, making compliance and training faster and easier. Specialist Motor Finance now saves time and focuses on higher value work.
Voyc AI helped Evolution Funding automate call monitoring for all 55,500 monthly calls. Before Voyc, only 1–4% of calls were... manually reviewed, leaving compliance and quality gaps. With Voyc, Evolution gained real-time alerts for compliance issues and identified vulnerable customers quickly. Manual review time dropped by over 50 minutes per call. First call resolution rose to 81% and quality scores improved by 21% in key areas. The platform made QA more consistent and reduced regulatory risk.
VeriCred Collections wanted to improve call center agent performance and meet strict regulations for their financial clients. They chose Voyc... for its quick and flexible speech analytics solution. Voyc helped VeriCred find out why some agents were underperforming. With this insight, VeriCred gave targeted coaching to agents. In less than 4 months, underperforming agents became 10 times more successful. Voyc also made call monitoring easier and improved data quality.
Automotive Case Studies and Customer Success Stories with Voyc
Hippo Motor Group
- Automotive
Hippo Motor Group wanted to monitor all their calls for quality and compliance. Using Voyc, they now listen to 100%... of their calls all the time. This would have been very costly with people alone. The solution also helped speed up coaching. A manager can now do four or five coaching sessions in a day instead of a week. This made their process much faster.
Advantage Finance had trouble with their manual call quality checks. They could only review 1-2% of calls and sometimes missed... important issues. They needed better ways to show they followed rules and helped customers. They chose Voyc to monitor all customer calls and make work easier. Now, 100% of calls are checked, and the team gives feedback on many more calls. This saves time and helps them care for customers and follow rules better.
