Financial Services Case Studies and Success Stories with Voyc
CASE STUDY Evolution Funding
Voyc AI helped Evolution Funding automate call monitoring for all 55,500 monthly calls. Before Voyc, only 1–4% of calls were manually reviewed, leaving compliance and quality gaps. With Voyc, Evoluti...on gained real-time alerts for compliance issues and identified vulnerable customers quickly. Manual review time dropped by over 50 minutes per call. First call resolution rose to 81% and quality scores improved by 21% in key areas. The platform made QA more consistent and reduced regulatory risk.
VeriCred Collections wanted to improve call center agent performance and meet strict regulations for their financial clients. They chose Voyc for its quick and flexible speech analytics solution. Voy...c helped VeriCred find out why some agents were underperforming. With this insight, VeriCred gave targeted coaching to agents. In less than 4 months, underperforming agents became 10 times more successful. Voyc also made call monitoring easier and improved data quality.
Insurance Case Studies and Success Stories with Voyc
CASE STUDY Assist Insurance Services
Assist Insurance Services had trouble keeping up with quality checks as their business grew. Their team could only review a small number of calls each week, and feedback was slow. They used Voyc to m...onitor all customer calls and get quick feedback. Now, 100% of calls are checked, and review time dropped from 16 hours to 40 minutes. The team can act on issues much faster and focus on more important work.
Voyc helped Your Choice Cover (YCC) cut call monitoring times from over 4 weeks to just 24-48 hours. The platform enabled a small quality team to check 600 flagged calls weekly, up from 250, and redu...ced manual review time per call from 45 to 10 minutes. YCC improved compliance, reduced complaints, and lowered operating costs by reassigning staff and removing external support. Advisors now get better coaching, and the company delivers higher quality service to 35,000 customers.
Your Choice Cover had trouble with slow and costly manual call monitoring. They could only check one call per agent each week, and feedback took up to four weeks. This caused delays and customer frus...tration. They used Voyc to monitor and score 100% of calls quickly and get alerts on issues. Now, they check 600 calls a week in 24-48 hours instead of 4 weeks. They also lowered costs and improved call quality.
Personal Group wanted to improve how they checked the quality and compliance of their sales calls. Before using Voyc, they could only review a few calls and found it hard to spot problems. They chose... Voyc to monitor all customer interactions and get detailed reports. Now, Voyc checks 100% of calls, sends alerts for issues, and helps the team fix problems quickly. Their quality score went up from 92% to 96%, compliance score improved from 92.38% to 98.71%, and sales conversion rate increased by 10.46%.
Voyc automated call monitoring for One Call Insurance. Before Voyc, the team checked calls manually, which was slow and missed issues. Voyc gave 100% call coverage, real-time alerts, and automated re...ports. The company reduced dead air in motor renewals by 67%, from 21% to 7%. Call volume doubled to 14,000 per month. Vulnerability identification improved to 96%, up from 88%.
Automotive Case Studies and Success Stories with Voyc
CASE STUDY Hippo Motor Group
Hippo Motor Group wanted to monitor all their calls for quality and compliance. Using Voyc, they now listen to 100% of their calls all the time. This would have been very costly with people alone. Th...e solution also helped speed up coaching. A manager can now do four or five coaching sessions in a day instead of a week. This made their process much faster.
Advantage Finance had trouble with their manual call quality checks. They could only review 1-2% of calls and sometimes missed important issues. They needed better ways to show they followed rules an...d helped customers. They chose Voyc to monitor all customer calls and make work easier. Now, 100% of calls are checked, and the team gives feedback on many more calls. This saves time and helps them care for customers and follow rules better.
