Introducing Gong and Voyc
Gong, Voyc, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gong covers Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.
Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.
"Gong has helped us identify dozens of sales coaching and development opportunities to help us deliver better experiences for our buyers. It is now at the top of our sales stack. " - Chris Hardeman
"Managing risk and being able to offer exceptional customer service is critical to any insurance business. The support of Voyc is a competitive advantage for the healthy growth of the company. " - Anton Keet
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Gong and Voyc: Best activities based on customer satisfaction
Gong in Action: Unique Activities
How does Gong facilitate Sales Call Management?
"...I like the ability to see my overall areas of improvement and the analytics behind my calls...." Peer review by Katie H., Sales Development Representative, Telecommunications
How does Gong facilitate Call Coaching?
"...Gong's ability to easily identify key words on calls has exponentially helped my ability to mentor new associates...." Peer review by Michael J.P. S, Sr Account Executive
What benefits does Gong offer for Deal Analytics & Insights?
"...Employee onboarding, training, professional development, competitive intel, predictive pipeline analysis are all perks to the Gong.io software!!...." Peer review by Nicole O., Corporate Account Executive, Education
What solutions does Gong provide for Training & Onboarding?
"...Onboarding, sales certifications- create a library of calls for reps to review, leverage a score card and in call coaching for development and feedback- measurement = higher quality calls and increased conversions Product info- ability to hear directly from the customer their product feedback and requests with out being translated- send the call directly to the product..." Peer review by Internal Consultant
Voyc in Action: Unique Activities
How efficiently Does Voyc manage your Engagement Management?
"...Empowering contact centres to handle every interaction with consistency & care. ..." Cloud Call Center Software
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Improve consistency
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Improve visibility
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Improve efficiency
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Scale best practices
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Shorten ramp up time
- See 3 more
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Enhance customer relationships
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Improve efficiency
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Manage risk
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Acquire customers
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Increase sales & revenue
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Gong | Voyc | |
|---|---|---|
| Peer score | 4.7 | 4.3 |
| Peer insights | 23878 | 238 |
| Top industries |
Computer Software 45.0%
Internet 15.0%
Information Technology And Services 12.0%
|
Financial Services 46.0%
Insurance 38.0%
Information Technology And Services 16.0%
|
| SMB and Mid-Market | 77.0% | 0.0% |
| Enterprise | 23.0% | 0.0% |
| Pricing | Gong |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest Gong news
Gong Unveils Industry-First Revenue Harness, Mission Big Dipper
Gong has launched Mission Big Dipper, an execution layer within its Revenue AI OS, designed to enhance AI agents' governance across the revenue cycle. This includes the Gong Revenue Harness and new Custom Agents for RevOps leaders. The update expands AI-powered sales enablement features, such as Gong Assistant and Gong Enable, to improve workflow automation, deal analysis, and sales coaching.
Latest Voyc news
Reassured partners with AI platform to transcribe calls
Reassured, a life insurance broker, has partnered with Voyc, an AI-powered conversation platform, to transcribe and monitor 100% of customer calls, aiming to enhance customer outcomes with near real-time feedback.
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