Avaya OneCloud UCaaS Overview

Avaya-onecloud-ucaas offers innovative workplace communication with a stable core and advanced collaboration tools. Best-of-breed integrations ensure compatibility with existing tech stacks.

Use Cases

Customers recommend Helpdesk Management, Collaboration, Sales Call Management, as the business use cases that they have been most satisfied with while using Avaya OneCloud UCaaS.

Other use cases:

  • Contact List Management
  • Engagement Management
  • Communication Management
  • Rating And Review Management
  • Forecasting
  • Conference Call Management
  • Proposal & Quote Management
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Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Avaya OneCloud UCaaS.

Other priorities:

  • Acquire Customers
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Avaya OneCloud UCaaS Use-Cases and Business Priorities: Customer Satisfaction Data

Avaya OneCloud UCaaS works with different mediums / channels such as Phone Calls. and Video.

Avaya OneCloud UCaaS's features include Recording, and Personalization. and Avaya OneCloud UCaaS support capabilities include Phone Support, 24/7 Support, AI Powered, etc. also Avaya OneCloud UCaaS analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Avaya is a good product for call center or corporate needs...." Peer review by Brittany D., Internet

Peer review evidence (same sources as the product rating summary)

"...Avaya had there SBC as well which provides us highly security to our calls and contact centers...." Peer review by Sudshanshu G, Telecom engineer
"...2018 Resource Software International Ltd. (RSI), a leading provider of total communication management solutions (TCMS) for every enterprise, today announced that its Shadow CMS Enterprise Release 5.2 call accounting is compliant with key unified communications solutions from Avaya, a global leader in solutions to enhance and simplify communications and collaboration...." RSI Shadow CMS Enterprise Call Accounting Release 5.2 Now Rated Avaya Compliant
"...The basic feature of this application is its ability to manage a long call queue in a very sophisticated way that suits well to each and every company or organization...." Peer review by Megan R, Programmer, Information Technology and Services

Avaya OneCloud UCaaS, RingOver, Smiddle, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Avaya OneCloud UCaaS

Top Industries

  • Information Technology and Services
  • Insurance
  • Financial Services

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Avaya OneCloud UCaaS is popular in Information Technology And Services, Insurance, and Financial Services and is widely used by Enterprise, Large Enterprise, and Mid Market.

Avaya OneCloud UCaaS Customer wins, Customer success stories, Case studies

How does Avaya OneCloud UCaaS facilitate Helpdesk Management?

How can Avaya OneCloud UCaaS optimize your Collaboration Workflow?

How can Avaya OneCloud UCaaS optimize your Sales Call Management Workflow?

How efficiently Does Avaya OneCloud UCaaS manage your Contact List Management?

How does Avaya OneCloud UCaaS address your Engagement Management Challenges?

11 buyers and buying teams have used Cuspera to assess how well Avaya OneCloud UCaaS solved their Contact Center Software needs. Cuspera uses 289 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

 

Johns Hopkins Health System (JHHS) - Hospital & Health Care - Hospital & Health Care

Avaya Experience Portal and CRM Connector helped Johns Hopkins Health System handle over 11,000 patient calls daily. Integration with EPIC EMR automated patient identification and gave agents instant... access to records. This improved call efficiency and enabled real-time patient satisfaction tracking. Communication between service reps and practices became faster. Identification and validation automation now matches 70% of incoming calls.

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Grupo Roelsa - Retail - Retail

Avaya Experience Platform helped Grupo Roelsa connect operations across four countries. The company integrated all customer service channels into one cloud-based platform. Operational efficiency and ...customer service quality improved by 95%. Agent effectiveness and customer satisfaction rose by 99%. Grupo Roelsa now delivers faster, more reliable support for retail and fast food clients.

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Florida State University - Education - Education

Florida State University used Avaya to unify communications across 20 branch campuses. Avaya enabled 13,750 employees to switch to remote work in just one week. The solution integrates with Microsoft... Teams and supports both softphones and on-premises phones. FSU now has a self-service portal for voicemail and call forwarding, freeing up IT resources. The Real-Time Crime Center at FSU also benefits from Avaya's flexible communications platform.

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VdK Baden-Württemberg - Non Profit Organization Management - Non-Profit Organization Management

Avaya Cloud Office helped VdK Baden-Württemberg keep phone consultations running during the pandemic. Staff could work from home and still support over 250,000 members. The UCaaS solution made it eas...y to switch to remote work and keep all 35 offices connected. Employees did not need long training to use the new system. The solution improved work-life balance and set the stage for more digital collaboration in the future.

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Access Bank - Financial Services - Financial Services

Access Bank used Avaya technology to modernize customer and employee experiences. The bank reduced voice response time from nearly 3 minutes to 30 seconds. Email response time dropped from 144 hours ...to under 7 hours. First call resolution improved to 74%. Access Bank integrated voice biometrics, conversational AI, and video banking for secure, inclusive service. The hybrid cloud system helped scale operations and improve customer satisfaction scores.

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C3i Solutions - Information Technology And Services - Information Technology and Services

C3i Solutions used Avaya to consolidate six contact center systems into one. The company supports over 35 million omnichannel interactions yearly for 150+ clients in 175 countries. Avaya enabled C3i ...Solutions to offer more flexible, innovative services like mobile IVR, video, and co-browsing. The IT team now manages a single platform, reducing training needs and rack space. Clients responded with high excitement for the new capabilities and faster rollout of innovations.

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Avaya OneCloud - Delivering The Total Experience

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Peers used Avaya OneCloud UCaaS for helpdesk management and collaboration

Avaya OneCloud UCaaS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.92/5 ★

Read Reviews (40)
Analytics

3.80/5 ★

Read Reviews (7)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.42/5 ★

Read Reviews (1)
Custom Reports

3.92/5 ★

Read Reviews (40)
Analytics

3.80/5 ★

Read Reviews (7)

Software Failure Risk Guidance

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for Avaya OneCloud UCaaS

Overall Risk Meter

Low Medium High

Top Failure Risks for Avaya OneCloud UCaaS

Avaya LLC News

Product

Avaya Unveils the Zero-Downtime Nexus Communications Platform

Avaya has launched the Nexus Communications Platform, designed for zero-downtime in critical sectors like public safety and healthcare. This cloud-native platform integrates with existing hardware and supports Azure and Google Cloud, offering high-fidelity voice clarity and AI tools. It aims to modernize communications without costly infrastructure overhauls, ensuring security and compliance.

Read more →
Product

Avaya finds louder voice for mission-critical comms platform

Avaya has launched Nexus, a mission-critical voice platform designed for regulated industries like healthcare and public safety. Nexus offers high reliability, security, and integration with existing systems, supporting both cloud and on-premise environments. It aims to enhance AI-driven workflows and ensure zero downtime for critical communications.

Read more →
Product

Avaya Nexus a mission-critical voice platform for highly regulated ...

Avaya introduces Avaya Nexus, a voice platform tailored for high-security sectors like healthcare and finance. It offers robust security, high-fidelity voice, and cloud-native flexibility, addressing reliability and compliance needs. Avaya Nexus integrates with existing systems, supporting AI-driven features for enhanced communication.

Read more →
Product

Avaya Nexus Targets High-Stakes Industries with Zero-Downtime Voice

Avaya has launched Avaya NexusTM, a new voice platform designed for high-stakes industries like healthcare and financial services. It offers zero-downtime reliability and high-fidelity audio, addressing the needs for security and compliance in critical sectors. The platform supports hybrid deployment, integrating with existing systems to modernize without disruption. Avaya targets a niche market, leveraging its expertise in enterprise-grade voice communications.

Read more →

Avaya LLC Profile

Company Name

Avaya LLC

Company Website

https://www.avaya.com/en/

HQ Location

2605 Meridian Parkway Suite 200 Durham, North Carolina 27713, USA

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