CDC Software Overview

CDC Software addresses the challenge of integrating disparate systems within contact centers. Its iPaaS solutions enable seamless connectivity between phones, CRM systems, and marketing automation tools. This integration facilitates efficient data flow and communication, enhancing the overall functionality of contact centers. By utilizing prebuilt connectors, CDC Software ensures rapid deployment and minimizes the need for extensive IT resources. This approach not only reduces operational costs but also accelerates time-to-value for businesses. CDC Software's platform is trusted by leading companies, highlighting its reliability and effectiveness in optimizing contact center operations.

Use Cases

Customers recommend Call Recording, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using CDC Software.

Other use cases:

  • Generation Of New Leads
  • Engagement Management
  • Social Media Analytics
  • Lifetime Value Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using CDC Software.

Other priorities:

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CDC Software Use-Cases and Business Priorities: Customer Satisfaction Data

CDC Software works with different mediums / channels such as Phone Calls.

CDC Software's features include Recording, Ticketing, and Alerts: Popups & Notifications. and CDC Software support capabilities include 24/7 Support, Phone Support, Email Support, etc. also CDC Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...CDC Software headquartered in Atlanta offers the CDC Platform, a platform which integrates CRM with telephony systems to produce caller "Screen-Pop", click2call functionality and reporting, as well as call recording, voicemail, and call metrics...." Peer review

CDC Software, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

CDC Software provides leading iPaaS solutions for contact centers. Instantly connect phones, CRM, and marketing automation tools.

Popular Business Setting

for CDC Software

Top Industries

  • Computer Software

Popular in

  • Enterprise

CDC Software is popular in Computer Software, and is widely used by Enterprise,

Comprehensive Insights on CDC Software Use Cases

How can CDC Software enhance your Call Recording process?

What solutions does CDC Software provide for Helpdesk Management?

What benefits does CDC Software offer for Collaboration?

4+ more Business Use Cases

8 buyers and buying teams have used Cuspera to assess how well CDC Software solved their Contact Center Software needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Consumer Electronics

CASE STUDY Polar

CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to identify caller locations for over 40 countries using p...hone numbers, which standard solutions could not provide. CDC built a connector supporting E.164 number formats and dynamic outbound dialing rules. The solution included a softphone app with Click-2-Call, letting agents manage calls directly in Zendesk. Polar improved call efficiency, workflow, and customer experience with location-based screen pops and streamlined international call handling.

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Information Technology and Services

CASE STUDY T-Mobile

CDC Software integrated Avaya telephony with Zendesk CRM for T-Mobile's global Human Resources and IT support desks. T-Mobile needed to automate support calls and improve efficiency as call volume gr...ew. CDC Software delivered a configurable platform, enabling real-time ticket creation, caller verification, and detailed compliance tracking. The solution improved workflow, call personalization, and customer service efficiency. T-Mobile saw a seamless implementation with minimal disruption and better call center performance.

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CASE STUDY Polar

CDC Software integrated their CTI platform with Polar's CRM, Zendesk. Polar needed to identify caller locations for over 40 countries using phone numbers. CDC Software built a connector using E.164 n...umber formats and dynamic outbound dialing rules. The solution enabled Click-2-Call and screen pop features for agents. Polar improved call efficiency, workflow, and customer experience with this integration.

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Retail

CASE STUDY Chico's

CDC Software helped Chico's integrate their CRM and telephony systems across two contact centers. Chico's wanted a unified but flexible solution to support different telephony needs. CDC Software pro...vided a vendor-independent platform with pre-built connectors for Cisco and inContact. This allowed Chico's to standardize training and procedures while keeping separate systems. The result was improved efficiency, lower costs, and a better customer experience.

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Retail

CASE STUDY Chico’s

CDC Software helped Chico’s integrate their CRM and telephony systems across two contact centers. Chico’s wanted a unified but flexible solution to support different telephony needs. CDC Software pro...vided a vendor-independent platform with pre-built connectors for Cisco and inContact. This allowed Chico’s to standardize training and procedures while keeping separate systems. The result was improved efficiency, lower costs, and better customer service.

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Telecommunications

CASE STUDY T-Mobile

CDC Software provided a CRM-telephony integration for T-Mobile's global HR and IT support desks. T-Mobile needed to automate support calls and improve efficiency as call volume grew. CDC integrated Z...endesk CRM with Avaya telephony, enabling real-time ticket creation, caller verification, and detailed compliance tracking. The platform allowed quick adjustments post-launch to fit T-Mobile's needs. Results included seamless integration, improved workflow, better customer service efficiency, and enhanced call center experience.

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Video

CDC Software & Salesforce (CRM) Telephony Integration Demo

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Peers used CDC Software for call recording and helpdesk management

CDC Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.31/5 ★

Read Reviews (13)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for CDC Software

Overall Risk Meter

Low Medium High

Top Failure Risks for CDC Software

Aptean, Inc. News

Call Center vs. Contact Center: 4 Key Differences

A call center or contact center is a great way to give consumers the support they have come to expect. But which one should you deploy?

Read more →

Will AI Replace Call Center Agents? 5 Ways AI Enhances Call Centers

Artificial intelligence (AI) has officially taken the world by storm. But this begs the question: Will AI replace call center agents?

Read more →

Aptean, Inc. Profile

Company Name

Aptean, Inc.

Company Website

https://www.cdcsoftware.com/

HQ Location

240 Market Street, Suite 1B, Bloomsburg, PA 17815, US

Employees

1001-5000

Social

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Financials

M&A