CDC Software: Product updates, Customer stories, and Insights | 2026 Cuspera

CDC Software integrated Avaya telephony with Zendesk CRM for T-Mobile's global Human Resources and IT support desks. T-Mobile needed to automate support calls and improve efficiency as call volume gr...ew. CDC Software delivered a configurable platform, enabling real-time ticket creation, caller verification, and detailed compliance tracking. The solution improved workflow, call personalization, and customer service efficiency. T-Mobile saw a seamless implementation with minimal disruption and better call center performance.
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CDC Software integrated their CTI platform with Polar's CRM, Zendesk. Polar needed to identify caller locations for over 40 countries using phone numbers. CDC Software built a connector using E.164 n...umber formats and dynamic outbound dialing rules. The solution enabled Click-2-Call and screen pop features for agents. Polar improved call efficiency, workflow, and customer experience with this integration.
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CDC Software helped Chico’s integrate their CRM and telephony systems across two contact centers. Chico’s wanted a unified but flexible solution to support different telephony needs. CDC Software pro...vided a vendor-independent platform with pre-built connectors for Cisco and inContact. This allowed Chico’s to standardize training and procedures while keeping separate systems. The result was improved efficiency, lower costs, and better customer service.
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CDC Software provided a CRM-telephony integration for T-Mobile's global HR and IT support desks. T-Mobile needed to automate support calls and improve efficiency as call volume grew. CDC integrated Z...endesk CRM with Avaya telephony, enabling real-time ticket creation, caller verification, and detailed compliance tracking. The platform allowed quick adjustments post-launch to fit T-Mobile's needs. Results included seamless integration, improved workflow, better customer service efficiency, and enhanced call center experience.
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CDC Software delivered a custom CRM-telephony integration for Polar, a global retailer and manufacturer of heart rate monitors. Polar needed to identify caller locations for over 40 countries using p...hone numbers, which standard solutions could not provide. CDC built a connector supporting E.164 number formats and dynamic outbound dialing rules. The solution included a softphone app with Click-2-Call, letting agents manage calls directly in Zendesk. Polar improved call efficiency, workflow, and customer experience with location-based screen pops and streamlined international call handling.
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CDC Software enabled Chico's to unify CRM and telephony systems across two contact centers. The solution integrated Cisco and inContact telephony with Zendesk CRM, creating a standardized workflow. C...hico's improved customer service efficiency and streamlined agent training. The platform reduced costs and required minimal maintenance. Chico's delivered a better customer experience with flexible CTI integration.
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