Ozonetel Cloud Call Center Solution: Use-Cases, Insights and Reviews | 2026 Cuspera

Ozonetel's call center solution helps Sugar Plum, a salon and spa, remind customers about their appointments. The staff uses CRM integration to call customers, schedule appointments, and offer person...alized service. The cloud solution tracks every call and logs activities in the CRM. Agents can access customer information and use click-to-call features. The system enables 24/7 agent availability and quick setup. Sugar Plum achieved better appointment scheduling, more personalized conversations, and faster support.
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Ozonetel's Speech Analytics solution helped NHA, also known as Ayushman Bharat, improve its contact center operations. NHA struggled to analyze thousands of hours of calls and chat transcripts. Ozone...tel provided conversational intelligence, automated agent scoring, and deep sentiment analysis. Team leads saved 30 hours per month on quality analysis. NHA reached target agent scores within the first quarter of using the solution.
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Ozonetel's auto dialers and agent dashboard helped an outbound call center save over 30 minutes of agent time daily. The solution gave agents a unified view of customer data, cutting down on screen s...huffling and reducing average call handling time. Real-time CRM integration dropped agent idle time by 30 minutes per day. The center saw increased agent productivity, more daily retails, and a drop in dialer SLA from 4.5 hours to just 30 minutes.
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Ozonetel’s Contact Center Solution helped HealthCare at Home (HCAH) improve patient care during COVID-19. HCAH used Ozonetel to set up a COVID helpline in days, automate calls, and deliver daily repo...rts. The solution enabled direct communication between doctors and patients and made government reporting easier. HCAH kept patients engaged and streamlined processes, even during high workloads. The platform helped HCAH provide reliable home care and support government efforts.
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Ozonetel's HubSpot integration helped Lifeshield Insurance double its conversions. Lifeshield faced issues with poor call quality and lacked predictive dialer features with its old vendor. Ozonetel p...rovided a cloud call center solution with auto dialers, local virtual numbers, and seamless CRM integration. Lifeshield tripled its connection rates and reached nearly 4000 prospective customers. Agent productivity and answer rates improved, and real-time monitoring enhanced reporting and service quality.
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Ozonetel's call automation helped Dr. Lal PathLabs manage a surge in post-pandemic call volumes. The challenge was a spike in calls during COVID-19 lockdowns. Ozonetel provided a multi-level IVR, rea...l-time SMS notifications, and auto dialers. The IVR handled COVID-19 queries and test result requests. Auto dialers enabled 3,000 outbound calls daily and reduced agent idle time. Virtual numbers allowed remote work and protected privacy. Dr. Lal PathLabs handled 90,000 calls monthly with 140 agents using Ozonetel's solution.
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