Ozonetel Cloud Call Center Solution: Use-Cases, Insights and Reviews | 2025 Cuspera

Ozonetel’s Contact Center Solution helped HealthCare at Home (HCAH) improve patient care during COVID-19. HCAH used Ozonetel to set up a COVID helpline in days, automate calls, and deliver daily repo...rts. The solution enabled direct communication between doctors and patients and made government reporting easier. HCAH kept patients engaged and streamlined processes, even during high workloads. The platform helped HCAH provide reliable home care and support government efforts.
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Ozonetel's HubSpot integration helped Lifeshield Insurance double its conversions. Lifeshield faced issues with poor call quality and lacked predictive dialer features with its old vendor. Ozonetel p...rovided a cloud call center solution with auto dialers, local virtual numbers, and seamless CRM integration. Lifeshield tripled its connection rates and reached nearly 4000 prospective customers. Agent productivity and answer rates improved, and real-time monitoring enhanced reporting and service quality.
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Ozonetel's call automation helped Dr. Lal PathLabs manage a surge in post-pandemic call volumes. The challenge was a spike in calls during COVID-19 lockdowns. Ozonetel provided a multi-level IVR, rea...l-time SMS notifications, and auto dialers. The IVR handled COVID-19 queries and test result requests. Auto dialers enabled 3,000 outbound calls daily and reduced agent idle time. Virtual numbers allowed remote work and protected privacy. Dr. Lal PathLabs handled 90,000 calls monthly with 140 agents using Ozonetel's solution.
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Ozonetel helped ClearTax respond to new leads in 10 minutes instead of 24 hours. ClearTax used Ozonetel's cloud telephony and LeadSquared CRM integration to automate calls and manage leads. Agents no...w spend less time on manual tasks and more time talking to customers. The solution improved agent productivity and increased conversion rates. IVR campaigns also helped ClearTax onboard and support more customers. Customer satisfaction and response times improved.
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Ozonetel CloudAgent helped a BPO for a large pizza delivery chain in the U.S. handle 19,600 calls daily. The solution enabled 100% uptime and 80-90% agent utilization. Agents achieved 95-100% answer ...rates on inbound calls. Features like one-click disposition and drag-and-drop IVR improved efficiency. The system made remote work and scaling easy.
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Ozonetel's Cloud Contact Center helped a fast-growing logistics business handle 83,000 daily queries. The company automated 60% of calls using IVR and SMS plugins. Customers could reschedule deliveri...es and get updates without agent help. The solution improved call handling capacity by 3x and cut customer wait times by 4x. Operational efficiency increased by 40%, and costs per customer dropped by 3.5x.
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