Ozonetel's Cloud Contact Center helped a fast-growing logistics business handle 83,000 daily queries. The company automated 60% of calls using IVR and SMS plugins. Customers could reschedule deliveri...es and get updates without agent help. The solution improved call handling capacity by 3x and cut customer wait times by 4x. Operational efficiency increased by 40%, and costs per customer dropped by 3.5x.
Ozonetel's call center solution helps Sugar Plum, a salon and spa, remind customers about their appointments. The staff uses CRM integration to call customers, schedule appointments, and offer person...alized service. The cloud solution tracks every call and logs activities in the CRM. Agents can access customer information and use click-to-call features. The system enables 24/7 agent availability and quick setup. Sugar Plum achieved better appointment scheduling, more personalized conversations, and faster support.
Ozonetel helped ClearTax respond to new leads in 10 minutes instead of 24 hours. ClearTax used Ozonetel's cloud telephony and LeadSquared CRM integration to automate calls and manage leads. Agents no...w spend less time on manual tasks and more time talking to customers. The solution improved agent productivity and increased conversion rates. IVR campaigns also helped ClearTax onboard and support more customers. Customer satisfaction and response times improved.
CASE STUDY A BPO for a large pizza delivery chain in the U.S.
Ozonetel CloudAgent helped a BPO for a large pizza delivery chain in the U.S. handle 19,600 calls daily. The solution enabled 100% uptime and 80-90% agent utilization. Agents achieved 95-100% answer ...rates on inbound calls. Features like one-click disposition and drag-and-drop IVR improved efficiency. The system made remote work and scaling easy.
Ozonetel's cloud call center solution integrates with salon and spa CRM systems. The salon staff needed to give personal attention and reminders to customers. The solution lets agents use click-to-ca...ll from the CRM, track every call, and log all activities. No new equipment is needed. The salon achieved 100% call tracking, auto call logging in Zoho CRM, reduced average call handle time, and improved CSAT.
Ozonetel's Speech Analytics solution helped NHA, also known as Ayushman Bharat, improve its contact center operations. NHA struggled to analyze thousands of hours of calls and chat transcripts. Ozone...tel provided conversational intelligence, automated agent scoring, and deep sentiment analysis. Team leads saved 30 hours per month on quality analysis. NHA reached target agent scores within the first quarter of using the solution.
Ozonetel's HubSpot integration helped Lifeshield Insurance double its conversions. Lifeshield faced issues with poor call quality and lacked predictive dialer features with its old vendor. Ozonetel p...rovided a cloud call center solution with auto dialers, local virtual numbers, and seamless CRM integration. Lifeshield tripled its connection rates and reached nearly 4000 prospective customers. Agent productivity and answer rates improved, and real-time monitoring enhanced reporting and service quality.
Ozonetel's call automation helped Dr. Lal PathLabs manage a surge in post-pandemic call volumes. The challenge was a spike in calls during COVID-19 lockdowns. Ozonetel provided a multi-level IVR, rea...l-time SMS notifications, and auto dialers. The IVR handled COVID-19 queries and test result requests. Auto dialers enabled 3,000 outbound calls daily and reduced agent idle time. Virtual numbers allowed remote work and protected privacy. Dr. Lal PathLabs handled 90,000 calls monthly with 140 agents using Ozonetel's solution.
Ozonetel’s Contact Center Solution helped HealthCare at Home (HCAH) improve patient care during COVID-19. HCAH used Ozonetel to set up a COVID helpline in days, automate calls, and deliver daily repo...rts. The solution enabled direct communication between doctors and patients and made government reporting easier. HCAH kept patients engaged and streamlined processes, even during high workloads. The platform helped HCAH provide reliable home care and support government efforts.
Ozonetel's auto dialers and agent dashboard helped an outbound call center save over 30 minutes of agent time daily. The solution gave agents a unified view of customer data, cutting down on screen s...huffling and reducing average call handling time. Real-time CRM integration dropped agent idle time by 30 minutes per day. The center saw increased agent productivity, more daily retails, and a drop in dialer SLA from 4.5 hours to just 30 minutes.
