Evolved Cloud Call Center Overview
This is a summary of the comprehensive capabilities and benefits of Evolved Cloud Call Center based on over 222 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Evolved Cloud Call Center, eazyBI for Jira, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Evolved Cloud Call Center is right for your needs? Our Cuspera AI engine can evaluate how Evolved Cloud Call Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Evolved Cloud Call Center supports business activities such as:
- Helpdesk Management
- Engagement Management
- Communication Management
- Competitive Intelligence
- Sales Call Management
Evolved Cloud Call Center can help you with many business goals, such as Improve Visibility, Increase Sales & Revenue, Scale Best Practices, Improve Efficiency, and Increase Customer Life Time Value. It can help manage these activities if you use Phone Calls Video E-Mail etc. for these needs. As a solution, Evolved Cloud Call Center's capabilities include Feedback Surveys.
Evolved Cloud Call Center Non-Profit Organization Management Vertical is its biggest customer base.
Reviews
"...Call center is set up to meet our needs with different queues for each department...." Peer review by Carey H, IT Manager, Banking
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Evolved Cloud Call Center solved their Contact Center Software needs. Cuspera uses 222 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Improve Visibility and Increase Sales & Revenue are the most popular business priorities peers achieved using Evolved Cloud Call Center.
Use Cases
Peers recommend Helpdesk Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Evolved Cloud Call Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
4.60/5 ★ |
"...Call center is set up to meet our needs with different queues for each department...." Peer review by Carey H, IT Manager, Banking |
| Engagement Management with Video, Phone Calls, E-Mail, Text SMS and Chat |
4.65/5 ★ |
"...Good followup on non-urgent matters...." Peer review by Administrator |
| engaging and following up |
4.15/5 ★ |
"...This video provides an overview on how our Evolve Contact Suite can help you engage your customers on their preferred channel of communication while providing a seamless customer experience. ..." Cloud Call Center & Cloud Contact Center Solutions |
| Communication Management with Phone Calls |
4.43/5 ★ |
"...CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices...." Cloud Call Center & Cloud Contact Center Solutions |
| sending & publishing communications |
4.01/5 ★ |
"...CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices...." Cloud Call Center & Cloud Contact Center Solutions |
| tracking & monitoring communications |
4.16/5 ★ |
"...monitoring calls, the ability to jump into call, listen to calls, record calls, and seeing the flow...." Peer review by Administrator |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
4.60/5 ★ |
"...Call center is set up to meet our needs with different queues for each department...." Peer review by Carey H, IT Manager, Banking |
|
| Engagement Management with Video, Phone Calls, E-Mail, Text SMS and Chat |
4.65/5 ★ |
"...Good followup on non-urgent matters...." Peer review by Administrator |
|
| engaging and following up |
4.65/5 ★ |
| Communication Management with Phone Calls |
4.43/5 ★ |
"...CSA STAR is open to all cloud providers, and allows them to submit assessment reports that document compliance to CSA published best practices...." Cloud Call Center & Cloud Contact Center Solutions |
|
| sending & publishing communications |
4.43/5 ★ |
| tracking & monitoring communications |
4.43/5 ★ |
16+ more Business Use Cases
Our AI advisor, Wyz, harnessed 222 insights from peers and experts to help you assess how these Evolved Cloud Call Center use cases fit your Contact Center Software needs.
Popular Business Setting
for Evolved Cloud Call Center
Top Industries
- Non-Profit Organization Management
- Banking
Popular in
- Mid Market
- Small Business
Peers used Evolved Cloud Call Center to Improve visibility and Increase sales & revenue
Evolved Cloud Call Center Alternatives
Peer and Expert Opinion on Features
for Evolved Cloud Call Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (13) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (13) |
IT and Other Capabilities
for Evolved Cloud Call Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (19) |
| Data Export | Read Reviews (7) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (16) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (16) |
| Phone Support | Read Reviews (2) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (16) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Evolved Cloud Call Center
Overall Risk Meter
Top Failure Risks for Evolved Cloud Call Center
Vendor Profile Details
Company Name
Evolve IP
Company Website
https://www.evolveip.net/HQ Location
Wayne, PA
Employees
51-100
Social
Financials
SERIES A
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