Ytel Overview
This is a summary of the comprehensive capabilities and benefits of Ytel based on over 356 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Ytel, Ameyo Voice, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Ytel is right for your needs? Our Cuspera AI engine can evaluate how Ytel fits your specific business needs, industry, and context. Get your personalized assessment report today.
Ytel supports business activities such as:
- Helpdesk Management
- Call Recording
- Engagement Management
- Campaign Management
- Workflow Management
Ytel can help you with many business goals, such as Increase Sales & Revenue, Acquire Customers, Improve Internal Communications, Improve Stakeholder Relations, and Scale Best Practices. It can help manage these activities if you use Phone Calls E-Mail Text SMS etc. for these needs. As a solution, Ytel's capabilities include Recording, and Alerts: Popups & Notifications.
Ytel Marketing and Advertising Vertical is its biggest customer base.
Reviews
"Since working with Ytel, the ease and accessibility of reaching our fans has been incredible. " - Miami Dolphins Foundation
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Ytel solved their Contact Center Software needs. Cuspera uses 356 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Increase Sales & Revenue and Acquire Customers are the most popular business priorities peers achieved using Ytel.
Use Cases
Peers recommend Helpdesk Management , Call Recording , Engagement Management , as the business use cases that they have been most satisfied while using Ytel.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Helpdesk Management with Phone Calls |
3.89/5 ★ |
"...I have a call center with just over 100 agents and we do heavy outbound dialing...." Peer review by Tyler Joseph, Telecommunications |
| Call Recording with Phone Calls |
4.11/5 ★ |
"...The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call. ...." Peer review by Nery P., Student Loan Advisor, Financial Services |
| Engagement Management with E-Mail, Text SMS and Phone Calls |
4.83/5 ★ |
"...they want to engage with you - from text messages, emails, phone calls, workflows, and more. ..." Enterprise Cloud Communications Platform |
| engaging and following up |
4.76/5 ★ |
"...they want to engage with you - from text messages, emails, phone calls, workflows, and more. ..." Enterprise Cloud Communications Platform |
| PEER EXPERIENCES | |
|---|---|
| Helpdesk Management with Phone Calls |
3.89/5 ★ |
"...I have a call center with just over 100 agents and we do heavy outbound dialing...." Peer review by Tyler Joseph, Telecommunications |
|
| Call Recording with Phone Calls |
4.11/5 ★ |
"...The system keep a record of the calls and what the disposition was so that I could easily check the log in case I needed to check the time of a call. ...." Peer review by Nery P., Student Loan Advisor, Financial Services |
|
| Engagement Management with E-Mail, Text SMS and Phone Calls |
4.83/5 ★ |
"...they want to engage with you - from text messages, emails, phone calls, workflows, and more. ..." Enterprise Cloud Communications Platform |
|
| engaging and following up |
4.83/5 ★ |
14+ more Business Use Cases
Our AI advisor, Wyz, harnessed 356 insights from peers and experts to help you assess how these Ytel use cases fit your Contact Center Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Since working with Ytel, the ease and accessibility of reaching our fans has been incredible. Testimonial By Miami Dolphins Foundation |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Miami Dolphins Foundation |
Since working with Ytel, the ease and accessibility of reaching our fans has been incredible. Testimonial By Miami Dolphins Foundation |
Popular Business Setting
for Ytel
Top Industries
- Marketing and Advertising
- Education
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Ytel to Increase sales & revenue and Acquire customers
Ytel Alternatives
Peer and Expert Opinion on Features
for Ytel
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (5) |
IT and Other Capabilities
for Ytel
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (29) |
| Data Import | Read Reviews (56) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (29) |
| Data Import | Read Reviews (56) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (24) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (38) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Phone Support | Read Reviews (24) |
| Email Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (38) |
| Chat Support | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (46) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Ytel
Overall Risk Meter
Top Failure Risks for Ytel
Vendor Profile Details
Company Name
Ytel
Company Website
https://www.ytel.com/HQ Location
94 Icon, Lake Forest, California US
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