Ameyo Voice: Use Cases, Capabilities & Competitors

Name: Ameyo Voice
Brand: Ameyo Voice
Rating: 4.0 (138 reviews)

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(138)

Ameyo Voice Call Center Software for Contact Center

Ameyo Voice Overview

Ameyo-voice, a leading call center management software, offers features such as customizable IVR, ACD, auto dialer, CTI, and automated routing. Enterprises trust Ameyo for efficient call center operations.

Use Cases

Customers recommend Sales Call Management, Helpdesk Management, Engagement Management, as the business use cases that they have been most satisfied with while using Ameyo Voice.

Other use cases:

Collaboration
Campaign Analytics
Contact List Management
Campaign Monitoring
Competitive Intelligence
Measuring Customer Satisfaction
Tracking & Monitoring Communications

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Ameyo Voice.

Other priorities:

See all business priorities See less business priorities

Ameyo Voice Use-Cases and Business Priorities: Customer Satisfaction Data

Ameyo Voice works with different mediums / channels such as Phone Calls.

Ameyo Voice's features include Recording, and Dashboard. and Ameyo Voice support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Ameyo Voice analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...A call management system helps businesses to intelligently route and manage inbound and outbound calls...." Call Center Management Software

"...Our customers interact with Ameyo s VoiceBot by perceiving it as a Liveperson, so they respond in a similar way...." Call Center Management Software

Ameyo Voice Customer wins, Customer success stories, Case studies

How efficiently Does Ameyo Voice manage your Sales Call Management?

How does Ameyo Voice address your Helpdesk Management Challenges?

How can Ameyo Voice optimize your Engagement Management Workflow?

Why is Ameyo Voice the best choice for Collaboration?

10 buyers and buying teams have used Cuspera to assess how well Ameyo Voice solved their business needs. Cuspera uses 138 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

iVenturesPH Inc. - Consumer Services

Ameyo provided iVenturesPH Inc. with an inbound and outbound contact center solution. The company needed a centrally managed, multi-tenant system for multiple call centers in the Philippines. Ameyo's... communications suite was hosted in the US data center, giving full IT control and supporting unique call flows for each center. The solution enabled reliable, customizable services and simplified IT management for iVenturesPH Inc.

Conneqt Business Solutions Limited - Consumer Services - Large

Ameyo’s Mobile Agent App helped Conneqt Business Solutions Limited move to remote customer engagement. The company faced issues like low agent productivity, network problems, and scalability. Ameyo e...nabled a 75% increase in workforce without hardware costs. Managers tracked agent and IT performance with detailed reports. Productivity and revenue improved significantly.

Dr. Batra's Homeopathy - Hospital & Health Care - Large

Ameyo's Truecaller verified business solution helped Dr. Batra's Homeopathy boost their call connect rate by 7-8%. The solution gave them a green caller ID, verified badge, and improved brand trust. ...Dr. Batra's stood out from spam and unverified calls. They saw better business productivity and effective spam management. The healthcare chain now protects its brand identity and connects with more patients.

Dalex Finance - Financial Services - Medium

Ameyo contact center solution helped Dalex Finance increase their lead conversion rate from 25% to 60%. Dalex Finance faced issues with low conversion, poor reporting, and slow customization. Ameyo p...rovided an omnichannel platform with email, call, and chat channels. The migration was smooth with zero downtime. Dalex Finance now has all customer data in one view, improving sales closures and customer experience.

Spice Money - Financial Services - Large

Ameyo's Agent Mobile App helped Spice Money reach 100% remote contact center productivity in just two weeks. Spice Money faced challenges with remote telephony, agent monitoring, and downtime during ...lockdown. Ameyo provided a mobile app solution with dual leg calls and seamless CRM integration. Agents used their own devices to handle customer queries quickly. The solution reduced turnaround time and required no extra infrastructure.

SP Madrid - Collections - Medium

Ameyo Voice helped SP Madrid move over 100 agents to remote work in under 48 hours. The collections company faced issues like low call connect rates and manual dialer overheads. Ameyo provided an all...-in-one voice solution with automated dialer, CRM, and real-time dashboards. SP Madrid improved agent productivity, follow-ups, and customer experience. The solution enabled fast response times and strong business continuity during remote operations.