Real-World Case Studies and Customer Success Stories with dscout

Dscout helped a leading transportation rentals company improve their research process. Dr. Nikki Smith and her team used Dscout’s video and multimedia tools to get deeper insights and create strong s...tories from customer and employee feedback. The platform made it easier to connect insights and share them with others in the company. Dscout saved the team time on analysis and helped them drive action with real context from their research.
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Dscout helped Best Buy improve research and design by making participant recruitment faster and more diverse. Over 50 researchers at Best Buy now use Dscout to streamline usability testing and reduce... manual work. The platform made it easier to find the right people for studies and cut down on time spent recruiting. Dscout’s support team quickly solves any issues. This partnership helped Best Buy’s team work better and train more people in design-led research.
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Headspace used Dscout to build their first GenAI product for mental health. The team ran diary studies and usability tests with Dscout to understand user attitudes and concerns about AI. They found h...igh trust in Headspace but skepticism about AI in mental health. Research showed that people trusted AI more after using it. Headspace used these insights to design a safe, ethical GenAI experience focused on member well-being.
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Dscout helped OJO Labs improve the homebuying journey for first-time buyers. OJO Labs used Dscout to map buyer fears, concerns, and goals during COVID. The team recruited a diverse group using Dscout...’s panel and gathered honest, candid insights. The research led OJO Labs to expand mortgage info, add Spanish language support, and partner with a credit repair agency. These changes improved their product, partnerships, and internal workflow.
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Dscout helped a large health organization improve service design. The team used Dscout to quickly reach patients and automate interview scheduling. Manual work was reduced with streamlined workflows.... One person now manages tasks that once needed a whole team. The organization turned research insights into actions for stakeholders. Interview experiences for participants became seamless.
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Dscout helped Steady recruit a diverse group of participants for a longitudinal study. The goal was to build better user personas and understand financial behaviors. Dscout Recruit made it easy to fi...nd people from different backgrounds and locations. The study explored users’ financial goals, money management, and feelings about money. Steady used the insights to set product priorities and guide feature decisions.
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