Headspace used Dscout to expand from meditation to a broader mental health platform. Dscout's diary study revealed members needed more... than meditation, prompting Headspace to add therapy and AI-driven support. The Koi Pond research panel, powered by Dscout, let teams quickly test concepts and embed research into product development. Dscout AI made research synthesis faster and less intimidating, helping both researchers and designers. This approach kept product decisions grounded in empathy and member needs.
Headspace used Dscout to develop Ebb, their first member-facing GenAI product. The team ran diary studies, usability tests, and naming... tests to ensure the tool was safe and effective for mental health users. They focused on building trust, privacy, and a sense of safety for members interacting with AI. Dscout's research tools helped Headspace refine Ebb's conversational experience and identity. The result is a guided reflection tool that supports well-being and complements human care providers.
Headspace used Dscout to develop Ebb, their first member-facing GenAI product. The team conducted diary studies, usability tests, and naming... tests to ensure the AI experience was safe and ethical. They focused on building trust and addressing skepticism about AI in mental health. The research revealed that guided reflection was a valuable use case for members. Ebb was designed to support self-awareness and well-being while prioritizing privacy and safety.
a leading transportation rentals company
- Transportation/Trucking/Railroad
- Large
Dscout helped a leading transportation rentals company improve research and analysis. Dr. Nikki Smith’s team used Dscout’s video and multimedia... tools to gather real customer and employee stories. The platform made it easier to find insights and share them with stakeholders. Dscout saved the team time and helped them connect the dots across the organization. The company now uses Dscout to drive action from research at every stage.
a leading transportation rentals company
- Transportation
Dscout helped a leading transportation rentals company improve their research process. Dr. Nikki Smith and her team used Dscout’s video... and multimedia tools to get deeper insights and create strong stories from customer and employee feedback. The platform made it easier to connect insights and share them with others in the company. Dscout saved the team time on analysis and helped them drive action with real context from their research.
Dscout’s Private Panels helped WHOOP Labs cut study setup time by 75%. The team moved from spreadsheets and manual emails... to a single platform for recruitment, scheduling, and communication. Participant onboarding became faster and easier. WHOOP Labs built a formal research panel and improved engagement with perks. Centralized tools let researchers focus on studies, not logistics.
Lenovo used Dscout to research accessibility for the D/deaf and Hard of Hearing community. The team ran a week-long mobile... survey and follow-up interviews using Dscout Diary. They recruited participants across the spectrum of hearing loss, offering flexible response options and ASL interpreter support. Dscout enabled Lenovo to gather valuable insights and foster empathy within the organization. The findings are shaping Lenovo’s approach to inclusive design and accessibility best practices.
Entertainment Case Studies and Customer Success Stories with dscout
Vivid Seats
- Entertainment
- Medium
Chicago, USA
Vivid Seats used Dscout to embed UX researchers within product teams. This helped them run continuous discovery research and talk... to customers every week. Designers became more involved in research, growing the team's capacity. Fast feedback on prototypes improved product decisions. Dscout made recruiting users for studies quick and easy. Insights from real users led to better accessibility and cross-team empathy.
Dolby used Dscout to improve their research and design process. The team needed flexible research tools to handle a wide... range of products and recruit niche participants. Dscout enabled them to run diary studies, support designers, and collaborate with stakeholders. The support team at Dscout helped review tests before launch, saving time for researchers. Dolby found it easy to move participants between study phases and appreciated the robust participant screening features.
Real Estate Case Studies and Customer Success Stories with dscout
OJO Labs
- Real Estate
- Medium
Austin, USA
OJO Labs used Dscout to map the journey of first-time home buyers. They ran a two-week study with over 22... participants to find gaps and needs in the home buying process. Dscout helped OJO gather honest feedback and include diverse voices. Insights led OJO to expand mortgage info, add Spanish language support, and partner with a credit repair agency. The research shaped product, partnerships, and internal workflows.
Dscout helped OJO Labs improve the homebuying journey for first-time buyers. OJO Labs used Dscout to map buyer fears, concerns,... and goals during COVID. The team recruited a diverse group using Dscout’s panel and gathered honest, candid insights. The research led OJO Labs to expand mortgage info, add Spanish language support, and partner with a credit repair agency. These changes improved their product, partnerships, and internal workflow.
Internet Case Studies and Customer Success Stories with dscout
Shopify
- Internet
- Large
Ottawa, Canada
Shopify used Dscout to study and improve its online checkout experience. A senior UX researcher ran a diary study to... gather real shopper feedback during the busy holiday season. Insights from this phase revealed diverse buyer behaviors. The team then used a card sort exercise to prioritize elements of the checkout process. The research aimed to make checkout less stressful and more enjoyable for users.
Steady used Dscout to recruit a diverse group of 50 participants for a longitudinal study. The goal was to build... better user personas and understand financial behaviors. Dscout helped Steady reach people from different regions and backgrounds. The research gave Steady strong data to guide product decisions. The team now uses real user stories to set product priorities.
Aya Healthcare used Dscout to recruit hard-to-find travel nurses and doctors for research. The team needed to run long-term diary... studies and usability tests. Dscout helped them find and keep high-quality participants with no attrition. The platform let them expand into new research methods and share research value across the company. Aya Healthcare values Dscout’s support and partnership in their research journey.
A prominent health organization in the U.S.
- Hospital & Health Care
- Very Large
USA
Dscout helped a large U. S. health organization speed up patient research. The team used Dscout to automate and streamline...live interview scheduling. This reduced manual work and let one person do what used to take a whole team. Insights from interviews became easy to share with other teams. The process saved time and improved service design.
Retail Case Studies and Customer Success Stories with dscout
Best Buy
- Retail
- Very Large
Richfield, USA
Dscout helped Best Buy's research team recruit diverse participants faster than other platforms. Over 50 researchers at Best Buy now... use Dscout to streamline usability testing and reduce manual work. The platform made research more efficient and improved design-led training. Dscout's support team quickly resolves any issues. This partnership increased operational effectiveness for Best Buy's research and design teams.
Education Case Studies and Customer Success Stories with dscout
Discovery Education
- Education
- Large
Charlotte, USA
Discovery Education used Dscout to improve UX and qualitative research. The team needed a partner to help scale research operations... and support a growing, mixed-methods approach. Dscout provided onboarding, training, and ongoing support, making it easier to launch studies and involve more team members. The partnership helped democratize research and streamline processes for the expanding team.
SmallPDF
- Information Technology And Services
- Medium
Zurich, Switzerland
Dscout helped SmallPDF scale their UX research by consolidating multiple tools into one platform. The team used Dscout’s Partner Panels... to recruit niche participants, including IT decision makers and recent B2B buyers. This enabled weekly customer conversations instead of just a few per quarter. Dscout delivered 150-200 responses from hard-to-reach segments. Daniela, the sole UX researcher, saved a full day of manual work each week. Leadership gained confidence in research outcomes and the team tackled more complex projects.
Vodafone used Dscout to improve how they share research insights across teams. The Digital Experience team created custom UX metrics... and used video feedback to build trust and empathy. Dscout's survey tools let them scale research to 50-100 participants, mixing qualitative and quantitative data. Stakeholder engagement increased, with more people joining sessions and collaborating. The team now shares findings faster and involves more people in the research process.
Automotive Case Studies and Customer Success Stories with dscout
Motional
- Automotive
- Large
Boston, USA
Motional used Dscout to study transportation accessibility for people with disabilities. The team ran remote ride-along research to capture user... experiences and pain points across different travel stages. Insights from video and open-ended data helped Motional identify key accessibility needs. The research led to a new framework of design principles for accessible mobility. These findings now guide Motional’s product development for driverless vehicles.
