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Transportation/Trucking/Railroad Case Studies and Customer Success Stories with Zycus iContract

 

VLine - Transportation/Trucking/Railroad - Large

Melbourne, Australia

VLine used Zycus to transform its procurement process. The Melbourne-based public transport operator adopted Zycus' AI-driven platform. Lynne Clay, senior... procurement manager, shared how intake management and Agentic AI improved procurement in the public sector. The solution helped VLine's team drive innovation and efficiency. Zycus enabled smarter, faster, and more strategic procurement for VLine.

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VLine - Transportation/Trucking/Railroad - Large

Melbourne, Australia

Zycus helps VLine modernize procurement with AI-driven solutions. VLine uses Zycus to improve intake management and decision-making. The platform supports... public sector agility in Victoria’s transport sector. Zycus enables faster, smarter procurement workflows. VLine benefits from increased transparency and innovation. The partnership shapes the future of sourcing in Australia’s public infrastructure.

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Sirva Inc - Transportation/Trucking/Railroad - Large

Westmont, USA

Sirva Inc used Zycus’ GenAI procurement solutions to improve sourcing. They cut sourcing cycle time by 50%. They reduced hours... needed for sourcing events by 70%. Sirva saw cost savings and better contract management. Supplier management improved, especially for risk and ESG reporting. New GenAI features like supplier health and auto scoring are seen as game changers.

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Australian Postal Services Company - Transportation/Trucking/Railroad - Large

Australia

Zycus helped an Australian postal services company digitize over 100,000 purchase requisitions and 77,000 purchase orders. The company used Zycus’... procure-to-pay solution with more than 3,000 users. Zycus reduced contract cycle times and enabled e-signatures for contracts. Standardized sourcing templates improved procurement processes. The solution increased usability and supported the company’s procurement improvement journey.

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Pacific National Pty Ltd - Transportation/Trucking/Railroad - Large

Sydney, Australia

Pacific National Pty Ltd used Zycus to improve indirect procurement. Sean Green shared strategies for adapting to new procurement trends.... He focused on using AI, analytics, and blockchain to boost efficiency and transparency. The company also worked on sustainability and ethical sourcing. Building resilient supply chains and strong supplier partnerships were key goals. These steps helped Pacific National stay ahead in the APAC procurement market.

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STG Logistics - Transportation/Trucking/Railroad - Large

Chicago, USA

STG Logistics used Zycus to improve strategic sourcing. At Horizon 2023, Karl Foreman shared how technology like AI and analytics... helped make procurement more agile. He discussed using tech to boost efficiency and transparency. STG Logistics also focused on sustainability and ethical sourcing. They built supply chain resilience by diversifying suppliers and improving visibility. Collaboration with suppliers drove innovation and added value.

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V-Line Pty Ltd - Transportation/Trucking/Railroad - Large

Melbourne, Australia

V-Line Pty Ltd used Zycus to drive procurement innovation in Victoria, Australia. Anita Pelacchi led the adoption of advanced procurement... systems to boost efficiency and streamline operations. The team set high procurement standards to ensure quality, compliance, and sustainability. Strategic analysis helped V-Line make data-driven decisions for cost savings and risk management. The company overcame supply chain challenges and built a culture of continuous improvement in procurement.

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A German fleet transportation company - Transportation/Trucking/Railroad - Large

Germany

Zycus’ S2P solution helped a German fleet transportation company boost user adoption in procurement. The company digitized procurement, managing over... 14,000 contracts and achieving sourcing 48% faster. Zycus provided an end-to-end framework to upgrade their procurement landscape. Within 90 days, the company saw strong adoption rates. The solution addressed procurement challenges and improved business outcomes.

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Delta Air Lines - Transportation/Trucking/Railroad - Very Large

Atlanta, USA

Delta Air Lines used Zycus to improve procurement in Atlanta. Zycus helped Delta create a unified procurement process and a... control tower ecosystem. Delta gained better project management and real-time insights across procurement. Zycus’ GenAI solutions are set to transform spend analytics and procurement. Delta expects AI to help their team work smarter and faster.

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Food & Beverages Case Studies and Customer Success Stories with Zycus iContract

 

Cargill - Food & Beverages - Very Large

Wayzata, USA

Zycus helped Cargill transform its sourcing operations in Wayzata. Michelle Pletcher, director of sourcing operation, describes how Zycus automated manual... procurement tasks. The solution enabled better analytics and improved decision-making. Cargill used new strategies to meet sourcing goals. Technology and innovation now drive ongoing procurement success at Cargill.

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Heineken - Food & Beverages - Very Large

Amsterdam, Netherlands

Heineken uses Zycus solutions to improve its global procurement strategy. The company focuses on supplier management, sustainability, and ethical sourcing.... Zycus helps Heineken optimize supply chain operations and build strong supplier partnerships. These efforts drive efficiency and support long-term growth. Heineken’s procurement team in Amsterdam leads these initiatives.

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Constellation Brands - Food & Beverages - Large

New York, USA

Constellation Brands used Zycus for service procurement. Ricardo Gaxiola, senior manager, shared how they improved strategic sourcing and vendor management.... The team overcame procurement challenges in the New York market. They focused on building strong supplier relationships. Ricardo discussed future trends in procurement for the Americas. The case highlights practical strategies for procurement success.

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FGV Holdings Berhad - Food & Beverages - Very Large

Kuala Lumpur, Malaysia

FGV Holdings Berhad used Zycus to shape its 2023 procurement strategy in Kuala Lumpur. Kelvin Tan, head of procurement, focused... on digital transformation and sustainability. He highlighted the use of AI, machine learning, and blockchain to improve procurement. FGV optimized strategic sourcing and built strong supplier relationships. The company overcame supply chain disruptions and regulatory challenges in Malaysia.

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Grupo Bimbo - Food & Beverages - Very Large

Mexico City, Mexico

Grupo Bimbo uses advanced procurement technology to drive innovation and efficiency. At Horizon 2023, their global procurement leader shared how... AI, machine learning, and blockchain help automate sourcing and improve transparency. The company focuses on sustainability, responsible sourcing, and strong supplier partnerships. These strategies support growth and environmental goals across global operations.

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Heineken - Food & Beverages - Very Large

Amsterdam, Netherlands

Heineken used Zycus GenAI and iSaaS to improve procurement in Amsterdam. The company worked closely with Zycus since 2018, testing... and giving feedback on Merlin. GenAI enabled better data-driven discussions. Zycus solutions reduced the need for in-house development. Automated connections and iSaaS support made procurement more efficient.

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Multinational F&B Company - Food & Beverages - Very Large

Buyer Central helped a global food and beverage company manage 55,000 suppliers and 40,000 contracts. The company struggled with fragmented... processes, lack of transparency, and slow processing times. Zycus Buyer Central provided project tracking and a user-friendly dashboard. The solution improved sourcing, increased visibility, and reduced tool usage. The company saw better efficiency, resource use, and business results.

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Management Consulting Case Studies and Customer Success Stories with Zycus iContract

 

The Hackett Group - Management Consulting - Medium

Miami, USA

The Hackett Group shares insights on using Zycus' generative AI in procurement. The video highlights how Merlin AI improves user... experience and operational efficiency. Zycus' generative AI brings new innovation to procurement in Miami. Customers express enthusiasm for these AI-driven solutions. The focus is on transforming procurement with advanced technology.

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Rik te Buck (independent procurement consultant) - Management Consulting - Small

Netherlands

Zycus’ AI procurement tools help Rik te Buck, an independent consultant, modernize procurement. He highlights Zycus’ autonomous purchasing agent for... streamlining workflows and tail spend automation. Rik notes the impact of GenAI and automation in reducing manual tasks for companies in Europe. He praises Zycus for innovation and leadership in AI-powered procurement. Autonomous tools like Merlin Assist optimize supplier interactions and contract analysis.

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Letsema Consulting - Management Consulting - Medium

Johannesburg, South Africa

Letsema Consulting attended Zycus Horizon Europe 2024 to learn about AI-driven procurement. Kamen Govender highlighted supplier onboarding and risk management... as key challenges in Johannesburg. Zycus’ AI-powered solutions offer new ways to address these issues. AI agent technology could transform supplier onboarding for South African businesses. Govender praised Zycus’ focus on automation and advanced technology for procurement excellence.

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Letsema - Management Consulting - Medium

Johannesburg, South Africa

Zycus helped Letsema transform its procurement operations in Johannesburg. Letsema automated procurement processes and used analytics for smarter decisions. The... company overcame initial challenges and achieved strategic growth. Nicholl Alexander, senior consultant, shared strategies and best practices for procurement success. Letsema now focuses on continuous innovation and agility in procurement.

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Letsema - Management Consulting - Medium

Johannesburg, South Africa

Letsema used digital procurement tools to improve efficiency and transparency. The company adopted AI and automation to reduce manual work... and focus on strategic tasks. Data analytics helped Letsema make better decisions and find cost savings. Digital platforms increased supply chain resilience and supplier collaboration. Letsema’s culture of innovation supported ongoing procurement transformation.

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EY - Management Consulting - Very Large

London, UK

EY in London uses technology to drive business transformation. At Horizon 2023, Anil Wadhwa shared how AI, blockchain, and digital... platforms help firms innovate and improve customer experience. He stressed the need for adaptive strategies to stay resilient in changing markets. EY also focuses on sustainability and building a culture of innovation. These steps help EY stay competitive and meet global expectations.

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The Hackett Group (Miami) - Management Consulting - Medium

Miami, USA

Zycus Merlin AI helps The Hackett Group in Miami use generative AI for procurement. The solution improves user experience and... boosts operational efficiency. Customers and analysts share positive feedback about Merlin AI. The case highlights the impact of generative AI in procurement for Miami businesses. Zycus brings new AI-driven benefits to the supply chain sector.

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Manufacturing Case Studies and Customer Success Stories with Zycus iContract

 

Outokumpu Stainless USA - Manufacturing - Large

Calvert, USA

Outokumpu Stainless USA chose Zycus’ Merlin AI-powered Source-to-Pay suite to modernize procurement. The company wanted to unify and automate procurement... across North America. Zycus provided a single platform for contracts, suppliers, sourcing, and procurement workflows. Outokumpu now benefits from guided intake, automated sourcing, and improved contract management. The solution helps boost productivity, consistency, and decision-making in procurement operations.

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A leading US-based signal transmission company - Manufacturing - Large

USA

Zycus helped a leading US-based signal transmission company speed up procurement. The company moved from manual, paper-based processes to Zycus’... Source-to-Pay suite. They cut PR-approval and PR-PO cycle times by 40%. Efficiency increased by 50% with the Zycus mobile app. The company also standardized procurement and improved risk mitigation.

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Curtiss-Wright - Manufacturing - Large

Davidson, USA

Curtiss-Wright used Zycus to transform its supply chain in Davidson. Zycus automated key supply chain processes and provided advanced analytics.... This helped Curtiss-Wright make smarter decisions and improve efficiency. The company saw strategic growth and innovation in its supply chain. Paul Stasko shared best practices and lessons learned from this journey. Technology and agility are now central to their supply chain success.

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The Weir Group PLC - Manufacturing - Large

Glasgow, UK

Zycus helped The Weir Group PLC transform procurement in Glasgow. Automation and analytics improved efficiency and decision-making. The team used... Zycus to align stakeholders and drive innovation. Technology adoption led to better supplier relationships and sustainability. The Weir Group saw strategic growth across the UK and EMEA.

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Howden - Manufacturing - Large

Glasgow, UK

Howden used Zycus to digitize its procurement and supplier management. The company had no platform for procurement before. With Zycus,... Howden set up a full supplier management cycle. This included supplier evaluation, qualification, onboarding, and development. They also improved contract management and achieved ISO 9001 supplier compliance. The new system helped Howden align internal goals and streamline processes.

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Belden - Manufacturing - Large

St. Louis, USA

Zycus helped Belden cut sourcing cycle time by 50%. Labor hours per sourcing event dropped by 70%. Belden unified spend... visibility across 20+ ERP systems using Zycus’ iAnalyze. GenAI tools automated supplier queries and contract reviews. Employee retention reached 98% after implementation. Sales performance improved due to procurement process changes.

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Telecommunications Case Studies and Customer Success Stories with Zycus iContract

 

Telekom Malaysia - Telecommunications - Very Large

Kuala Lumpur, Malaysia

Telekom Malaysia used Zycus to improve contract management. They wanted to make contract processes faster and more efficient. Zycus provided... an AI-driven contract lifecycle management solution. Telekom Malaysia saw a 40% reduction in contract cycle time. This led to faster approvals and better compliance. The partnership supports digital innovation in Malaysia.

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Telekom Malaysia - Telecommunications - Large

Kuala Lumpur, Malaysia

Telekom Malaysia used Zycus to speed up its procurement transformation. The company focused on agility, compliance, and innovation. Zycus helped... Telekom Malaysia with intelligent automation. Telekom Malaysia plans to use Agentic AI for future improvements. The partnership was highlighted at Horizon SEA 2025 by Norlela Tukiban.

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Telekom Malaysia - Telecommunications - Large

Kuala Lumpur, Malaysia

Telekom Malaysia uses Zycus’ AI-powered solutions to transform contract management. The company improved legal and procurement workflows. Zycus helped Telekom... Malaysia align teams and drive innovation. Telekom Malaysia values responsible and ethical AI adoption. The partnership led to a positive experience and stronger industry collaboration.

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Tata Play - Telecommunications - Large

Mumbai, India

Tata Play used Zycus’ Autonomous Negotiation Agent to automate tail spend management. The company moved nearly 50% of purchase orders... to the AI-powered platform. This shift enabled live supplier negotiations and improved procurement efficiency. Tata Play achieved early savings and empowered its team to focus on strategy. Zycus’ solution helped Tata Play set a new standard for AI-driven procurement in India.

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Ericsson - Telecommunications - Very Large

Stockholm, Sweden

Ericsson used Zycus to transform its IT sourcing in Stockholm. The company faced challenges in sourcing and needed better strategies.... Zycus helped Ericsson improve process efficiency and use analytics for smarter decisions. The solution modernized sourcing operations across Sweden and EMEA. Ericsson now focuses on innovation and agility for future IT sourcing success.

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Cincinnati Bell - Telecommunications - Large

Cincinnati, USA

Zycus helped Cincinnati Bell transform its finance operations. Chris Elma explains how Zycus automated finance processes and improved analytics. The... company faced challenges in treasury and tax operations. Zycus' solutions led to smarter decisions and greater efficiency. Cincinnati Bell now focuses on innovation and agility for future finance success.

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Hospitality Case Studies and Customer Success Stories with Zycus iContract

 

One of the world's largest hotel groups - Hospitality - Very Large

Zycus helped one of the world's largest hotel groups onboard over 19,000 suppliers. The hotel group gained 100% spend visibility... across EMEA and US business units. They achieved a 360-degree view of supplier performance and automated demand planning with AI. Integrated sourcing automation improved procurement efficiency. The solution enhanced both purchasing and guest experiences.

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Kerzner International - Hospitality - Large

Dubai, UAE

Kerzner International used Zycus to improve contract and vendor management. Over six years, Zycus helped make procurement workflows easier and... more efficient. The platform’s AI features made adoption faster and processes smoother. Kerzner values Zycus as a long-term technology partner. Their procurement team now works with better governance and operational excellence.

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Crown Resorts Limited - Hospitality - Large

Melbourne, Australia

Zycus helped Crown Resorts Limited transform its procurement operations. The company automated complex procurement processes and used advanced analytics for... better decision-making. This led to improved efficiency and stronger procurement strategies. Crown Resorts now focuses on continuous innovation and agility in procurement. Technology from Zycus supports their competitive edge across the APAC region.

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Crown Resorts - Hospitality - Large

Melbourne, Australia

Zycus helped Crown Resorts transform its procurement process. Justin Purss explains how Zycus streamlined operations and improved efficiency. The partnership... led to cost savings and better procurement practices. Crown Resorts used new strategies to reach procurement excellence. They plan to keep using Zycus to stay ahead and grow. The testimonial shares lessons for other procurement teams.

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European hotel group - Hospitality - Large

Zycus’ P2P Suite helped a European hotel group replace its old ERP system. The group onboarded 1,109 users and 298... supplier catalogs across global hotel locations. Automated workflows and deep catalog drill-downs improved accuracy and control. The new system enabled shared shopping baskets and single-catalog support. The result is a stable, scalable procurement platform that supports future growth.

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Utilities Case Studies and Customer Success Stories with Zycus iContract

 

Australia’s trusted water utility - Utilities - Large

Australia

Zycus Procure-to-Pay suite helped Australia’s trusted water utility build 252 custom eForms. The utility wanted to manage spend better by... pushing more purchases through catalogs and contracts. After years of using ERP, they chose Zycus to improve procurement processes. The solution made buying easier and more accurate. The utility now has a simpler, more efficient procurement system.

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Melbourne Water - Utilities - Large

Melbourne, Australia

Zycus helped Melbourne Water modernize procurement using AI-driven solutions. Sarfraz Memon explains how intake management and agentic AI improved sourcing... and decision-making. The partnership supports digital transformation in Victoria’s public sector. Zycus enabled faster, smarter procurement for critical infrastructure. Melbourne Water now benefits from streamlined processes and greater efficiency.

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LG&E and KU Energy - Utilities - Large

Louisville, USA

Zycus helped LG&E and KU Energy digitize over 1,600 contracts. More than 700 users adopted the Zycus contract management solution.... The company improved compliance on contracts and sourcing events. Zycus also helped revamp their entire procurement cycle. Sourcing cycles became faster and more efficient. LG&E and KU Energy is a leading electricity and natural gas provider in the US.

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ERCOT - Utilities - Large

Austin, USA

Zycus helped ERCOT transform its procurement and contract administration in Texas. ERCOT automated manual workflows and used advanced analytics for... better decisions. Zycus made procurement faster and smarter for ERCOT. Jimmy Ramirez shared strategies that improved efficiency and set new standards. Technology now drives ERCOT’s procurement success.

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Con Edison - Utilities - Large

New York, USA

Zycus helped Con Edison transform its technology procurement in New York. The company automated procurement processes and used analytics for... smarter decisions. This led to more innovation and efficiency in their operations. Elizabeth Matias from Con Edison shares strategies and best practices for procurement success. The focus is on continuous improvement and strategic growth in a dynamic market.

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Pharmaceuticals Case Studies and Customer Success Stories with Zycus iContract

 

A leading global pharmaceutical organization - Pharmaceuticals - Very Large

Zycus helped a leading global pharmaceutical organization digitize its procurement process. The company uploaded over 9,900 suppliers and generated more... than 550 contracts using Zycus’ contract management tools. They conducted 90+ sourcing events and managed 1,700+ requests through the platform. Zycus provided instant visibility into savings and event statistics. The solution streamlined supplier database management and improved governance.

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Regeneron Pharmaceuticals Inc - Pharmaceuticals - Large

Tarrytown, USA

Zycus provided Regeneron Pharmaceuticals with a single platform for team collaboration. Regeneron praised Zycus for fast customization and quick turnaround... on change requests. The company highlighted excellent support from Zycus in meeting their procurement needs. Regeneron is excited to implement Zycus’ GenAI solutions. The testimonial comes from their sourcing data and analytics leader in New York.

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Orion Pharma - Pharmaceuticals - Large

Espoo, Finland

Orion Pharma explored Zycus’s AI-powered procurement solutions to improve efficiency and supplier collaboration. The company attended a Zycus event to... learn from peers and evaluate digital procurement tools. Orion Pharma values networking and real-world use cases for procurement transformation. They see Zycus as a potential partner for modernizing procurement and supply chain management in Finland and EMEA.

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Multinational Pharmaceutical Giant - Pharmaceuticals - Very Large

Zycus AutoClass helped a multinational pharmaceutical giant automate 1. 2 million requisitions. The company wanted to classify data correctly at...the front end to boost compliance with procurement policies. Zycus enabled accurate data classification and streamlined procurement processes. This led to improved policy compliance and operational efficiency. The solution supported large-scale automation in procurement for the global pharma leader.

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Cubist Pharmaceuticals - Pharmaceuticals - Medium

Lexington, USA

Zycus helped Cubist Pharmaceuticals transform their strategic sourcing. The company automated procurement tasks and used advanced analytics to improve efficiency.... Teams negotiated better with smarter supplier tools. Mary Kachinsky shared best practices for sourcing in the pharmaceutical sector. The changes brought measurable value to their Lexington operations.

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Automotive Case Studies and Customer Success Stories with Zycus iContract

 

Tenneco - Automotive - Very Large

Lake Forest, USA

Tenneco used Zycus’ Source-to-Pay platform to transform its procurement process. The company unified procurement across 118 plants worldwide. Every purchasing... activity now runs on the Zycus platform, ensuring 100% process compliance. Tenneco eliminated legacy tools and improved transparency and control. The partnership with Zycus has lasted over 12 years, driving global efficiency and innovation.

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Tenneco - Automotive - Large

Michigan, USA

Tenneco's sales manager, Ewa Wisniewska, shared sales strategies at Horizon 2023. She highlighted the need for agile and flexible sales... approaches in Michigan and the US. Ewa discussed how technology helps sales teams engage customers and make better decisions. She stressed the value of building strong customer relationships for long-term success. Ewa also offered practical solutions for overcoming sales challenges and encouraged embracing new sales techniques.

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Global automobile manufacturer - Automotive - Very Large

Merlin AI helped a global automobile manufacturer process invoices with 95% accuracy. The company, with over $23 billion in revenue,... sped up invoice cycle times. Manual errors dropped due to less human intervention. Compliance and resource efficiency improved. The solution enabled faster, more reliable invoice management across multiple markets.

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DRB-HICOM - Automotive - Large

Shah Alam, Malaysia

DRB-HICOM uses Zycus’ AI-led platform to transform procurement. The company operates in automotive, services, and property sectors. Zycus helps DRB-HICOM... create more strategic value and improve procurement maturity. Agentic AI supports innovation in their Source-to-Pay process. The Group Chief Procurement Officer shares positive experiences with Zycus and highlights the impact of AI on procurement strategy.

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Retail Case Studies and Customer Success Stories with Zycus iContract

 

Woolworths South Africa - Retail - Large

Cape Town, South Africa

Woolworths South Africa used Zycus’ AI-powered procurement platform to transform its non-trade procurement. The company improved efficiency, compliance, and cost... savings. Zycus helped Woolworths meet South African supply diversity laws and provided strong analytics. The project finished on a tight timeline with expert support. Woolworths now has better transparency and supplier management.

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SM Retail - Retail - Very Large

Manila, Philippines

SM Retail used Zycus to speed up procurement by 78%. The company saw a 171% boost in productivity. Zycus helped... SM Retail improve process efficiency and turnaround times. The solution increased accountability and risk mitigation. SM Retail gained better visibility and a more flexible procurement process. User adoption rates were high and the experience improved.

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La-Z-Boy - Retail - Large

Monroe, USA

Zycus helped La-Z-Boy, a US retail giant, modernize its procurement process. The company used Zycus e-Procurement to automate and streamline... purchasing. La-Z-Boy reduced contract cycle time by 40%. Request cycle time dropped by 35%. The new system improved efficiency and saved time across procurement operations.

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Tapestry Inc - Retail - Large

New York, USA

Zycus helped Tapestry Inc in New York transform its procurement process. The company automated procurement tasks and used analytics for... better decisions. This led to higher efficiency and more innovation in their US operations. Tapestry Inc now uses new strategies to drive procurement success. The focus is on continuous improvement and technology for long-term growth.

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Banking Case Studies and Customer Success Stories with Zycus iContract

 

MUFG Bank - Banking - Very Large

Tokyo, Japan

MUFG Bank uses Zycus’ AI-led solutions to transform procurement. The bank partners with Zycus to speed up digital maturity and... boost efficiency. They focus on Agentic AI to modernize operations and create long-term value. Zycus helps MUFG Bank align with new technology and drive innovation. The partnership aims to deliver strategic value across teams.

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Leading global bank - Banking - Very Large

Zycus spend classification and analytics helped a leading global bank save $880M annually. The bank achieved a 10× ROI and... doubled savings per sourcing FTE from $1.1M to $2.3M. Zycus enabled the bank to improve procurement efficiency across 160+ countries. The solution reduced FTE per $Bn of spend from 59 to 40. Procurement became a strategic partner with unified supplier spend insights.

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Emirates NBD - Banking - Large

Dubai, UAE

Zycus helped Emirates NBD transform its procurement operations. The bank automated procurement processes and used analytics for smarter decisions. This... led to greater efficiency and strategic growth. The CPO shared strategies and best practices for procurement success. Emirates NBD now focuses on continuous innovation and agility in procurement.

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Emirates NBD - Banking - Very Large

Dubai, UAE

Emirates NBD used Zycus to modernize sourcing and contract management. The bank deployed Zycus in under 6 weeks, achieving over... 50 product enhancements. This helped standardize RFP, RFQ, and contract processes. Sourcing teams now use industry-aligned tools that are easy to use. Zycus’ flexibility and speed enabled Emirates NBD to move from fragmented to strategic procurement.

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Insurance Case Studies and Customer Success Stories with Zycus iContract

 

Leading US-based insurance company - Insurance - Very Large

USA

Zycus' Source-to-Pay solution helped a leading US insurance company centralize over 20,000 contracts. The company automated and simplified procurement processes... that were previously managed with manual tasks and disparate tools. Zycus enabled automated requisitioning and approval workflows across the organization. The solution also allowed the company to track multiple performance metrics for improved efficiency. This transformation streamlined procurement and increased control for the insurer.

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A leading North American health insurer - Insurance - Very Large

USA

Zycus helped a leading North American health insurer reach 98% accuracy in invoice line-level data extraction. The company automated accounts... payable processes using AI, reducing manual work and costs. Invoice processing capacity increased, supporting more supplier invoices and business growth. Centralized error handling improved visibility and reduced paper use. High user adoption led to a better experience and faster invoice processing.

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Leading Insurance Company KH - Insurance - Large

USA

Zycus helped a leading US insurance company move from paper-based procurement to automation. The company used Zycus’ Source-to-Pay suite to... modernize its processes. This led to an 87% reduction in full-time employee costs. Approval times became 30% faster. The digital transformation improved efficiency and cut costs for the insurer.

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A leading Insurance provider - Insurance - Large

Zycus helped a leading insurance provider cut manual effort by 60%. The company used Zycus’ automation framework to remove duplicate... payments, saving about $100,000. They also increased early-payment discounts by paying vendors faster. Vendor management full-time employees were reduced by 87%. Zycus’ procurement automation improved cost control and efficiency.

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Consumer Goods Case Studies and Customer Success Stories with Zycus iContract

 

La-Z-Boy - Consumer Goods - Large

Monroe, USA

Zycus helped La-Z-Boy automate its procure-to-pay process using AI-powered solutions. The company saw a 584% increase in requisition productivity. Manual... invoice handling was eliminated, and invoice-to-payment cycle times dropped. La-Z-Boy gained better data visibility and improved savings by capturing early payment discounts. The user experience for all stakeholders improved across procurement operations.

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Colgate-Palmolive - Consumer Goods - Very Large

New York, USA

Colgate-Palmolive uses Zycus to improve procurement with AI, analytics, and automation. The procurement team in New York focuses on technology... to make processes faster and more efficient. They build strong supplier partnerships to support brand integrity. Colgate also includes sustainability in every procurement decision. Their strategy helps them stay ahead in a changing market.

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Mondelez International - Consumer Goods - Very Large

Chicago, USA

Zycus helped Mondelez International transform its procurement operations. Nicolas Gonzalez led the Source-to-Contract Excellence program in Chicago. Mondelez used digital... tools and process automation to improve sourcing. The company saw better efficiency, agility, and supplier collaboration. Zycus supported innovation and long-term value in procurement.

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Financial Services Case Studies and Customer Success Stories with Zycus iContract

 

REST - Financial Services - Large

Melbourne, Australia

REST used Zycus to transform its procurement process. The company adopted AI, intake management, and automation to improve procurement governance... and efficiency. Tom Stanley, head of procurement at REST, shared how Zycus helped REST become more agile and strategic. The transformation supports REST’s goal to lead in Australia’s superannuation sector. Zycus is the foundation for REST’s next-generation procurement innovation.

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One of the largest Asian financial institutions - Financial Services - Very Large

Zycus S2P helped one of the largest Asian financial institutions move to the cloud for the first time in over 40 years. The company faced... high costs and slow processes due to old manual systems. Zycus worked closely with the client to understand their needs and challenges. The solution transformed their entire source-to-pay system. This shift enabled greater flexibility and efficiency in procurement operations.

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Insignia Financial - Financial Services - Large

Melbourne, Australia

Insignia Financial used Zycus to transform its procurement process. The company adopted the Merlin Agentic Platform and Agentic AI to... modernize procurement. Jason Brown, senior manager for strategic sourcing, shared how intake management and AI are changing procurement for financial services. The event took place at the Melbourne Cricket Ground. Zycus helped Insignia Financial make procurement faster and smarter.

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Government Administration Case Studies and Customer Success Stories with Zycus iContract

 

Norfolk County - Government Administration - Medium

Simcoe, Canada

Zycus’ AI solutions helped Norfolk County improve procurement processes. Patrick Reymann from IDC praised Zycus for its strong vision and... use of generative AI. The Merlin Assist and Microsoft Teams integration stood out as key features. Zycus’ AI-driven tools showed strong potential to advance procurement. The event highlighted Zycus’ capabilities in a real-world setting.

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Department of Transport and Planning, Victoria (DTP) - Government Administration - Large

Melbourne, Australia

Zycus helped the Department of Transport and Planning, Victoria, transform procurement with AI. David Stambolziev shared how Intake Management and... Agentic AI changed their process. The public sector organization improved procurement efficiency. The testimonial was filmed at a Melbourne event. Zycus enabled smarter, AI-driven procurement for DTP.

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Department of Transport and Planning, Victoria (DTP) - Government Administration - Large

Melbourne, Australia

Zycus helped the Department of Transport and Planning in Victoria modernize procurement. DTP used AI-powered solutions and intake management to... improve governance. The partnership focused on digital transformation in public sector procurement. Zycus supported DTP in making procurement faster and more efficient. The project aimed to enhance compliance and value for the Australian government sector.

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Education Case Studies and Customer Success Stories with Zycus iContract

 

McGraw-Hill Education - Education - Large

New York, USA

Zycus helped McGraw-Hill Education transform its procurement operations in New York. Bob Fair, VP of global sourcing and procurement, describes... how Zycus automated key processes and introduced advanced analytics. This led to greater efficiency and smarter decision-making. The transformation supported strategic growth and set the stage for future innovation. McGraw-Hill now uses best practices to achieve global sourcing goals.

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College Board - Education - Large

New York, USA

Zycus helped College Board in New York transform its procurement process. The team automated manual tasks and used analytics for... better decisions. This led to more efficiency and innovation in procurement. Steve Hughes, Chief Procurement Officer, shared strategies and best practices. The changes support growth and agility across the US education sector.

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Information Technology and Services Case Studies and Customer Success Stories with Zycus iContract

 

DSI TN (Diversified Systems Inc.) - Information Technology And Services - Small

Knoxville, USA

DSI TN uses Zycus to improve procurement in Knoxville. Nesrin Chabbeh highlights how digital tools and AI help their team... work faster. She explains the need for strong supplier relationships and ethical sourcing. DSI TN adapts to market changes with new strategies. Sustainability is a key part of their supply chain approach.

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Infosys - Information Technology And Services - Very Large

Bengaluru, India

Infosys used Zycus to transform its procurement in Bengaluru. The company automated procurement processes and used analytics for better decisions.... Zycus helped Infosys boost efficiency and foster innovation. The changes led to strategic growth in India and the APAC region. Infosys now focuses on continuous innovation and agility in procurement.

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Consumer Services Case Studies and Customer Success Stories with Zycus iContract

 

A leading relocation service provider - Consumer Services - Medium

Zycus Source-to-Contract helped a leading relocation service provider fix procurement bottlenecks. The company had issues with decentralized processes and fragmented... data. Zycus enabled a 6-step procurement plan. They classified $1B in spend and increased contracts authored by 5 times. Contract cycle time dropped by 60%. Sourcing activities rose by 60%.

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TKC Holdings - Consumer Services - Large

St. Louis, USA

TKC Holdings used Zycus to centralize its digital procurement. The company replaced manual, fragmented processes with a unified, AI-enabled system.... Teams now complete procurement tasks from a single point. AI agents help reduce repetitive work and boost efficiency. Zycus' clear product vision and leadership support made it the right partner. TKC Holdings is building a more connected and efficient procurement ecosystem.

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Real Estate Case Studies and Customer Success Stories with Zycus iContract

 

City Developments Limited (CDL) - Real Estate - Large

Singapore, Singapore

City Developments Limited (CDL) shared procurement insights at Horizon 2023 in Singapore. Wong Shu Teng discussed how digital transformation and... technology like AI and blockchain are changing procurement. She highlighted the importance of sustainability and agility in the APAC region. Wong also addressed challenges such as regulatory shifts and global disruptions. Her talk focused on strategic sourcing, supplier management, and leadership skills for future procurement success.

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TECOM Group - Real Estate - Large

Dubai, UAE

Zycus helped TECOM Group transform procurement in Dubai. Cory Thwaites, executive director of procurement, describes how Zycus streamlined their processes.... The solution brought innovation and efficiency to procurement operations. TECOM Group used analytics for smarter decisions. The company now focuses on continuous improvement and long-term growth. Zycus played a key role in their strategic success.

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Mechanical or Industrial Engineering Case Studies and Customer Success Stories with Zycus iContract

 

IMI Precision Engineering - Mechanical Or Industrial Engineering - Large

Birmingham, UK

IMI Precision Engineering uses digital platforms and AI to improve indirect procurement. Sourcing manager Mari Phonasa shares how technology helps... drive business performance in the UK and EMEA. She highlights the importance of strategic sourcing and strong supplier relationships. Sustainability and ethical sourcing are key priorities. IMI adapts to procurement challenges with flexibility and continuous improvement.

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Oil & Energy Case Studies and Customer Success Stories with Zycus iContract

 

Reliance Industries Limited (RIL) - Oil & Energy - Very Large

Mumbai, India

Zycus helped Reliance Industries Limited (RIL) transform procurement and contracts in Mumbai. RIL automated processes and improved contract lifecycle management... using Zycus solutions. Advanced analytics enabled smarter, faster decisions for the procurement team. The transformation drove innovation and strategic growth across India and APAC. RIL now focuses on agility and sustainability in procurement.

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Research Case Studies and Customer Success Stories with Zycus iContract

 

Interactive Research and Development - Research - Medium

Singapore, Singapore

Zycus helped Interactive Research and Development transform procurement in Singapore. David Chin, the chief procurement officer, shared insights at Horizon... 2023. He discussed how digital tools like AI and blockchain are changing procurement. He explained ways to improve sourcing and manage supplier relationships. He also talked about handling supply chain disruptions and new regulations. Chin highlighted the leadership skills needed for success in modern procurement.

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Medical Devices Case Studies and Customer Success Stories with Zycus iContract

 

WSAudiology - Medical Devices - Large

Lynge, Denmark

WSAudiology uses Zycus’ AI-powered solutions to transform procurement. The company aims to boost efficiency and intelligence with Agentic AI. WSAudiology... deploys Zycus across multiple procurement functions. They explore new use cases and expect to realize value soon. Leadership highlights innovation, scalability, and automation as key benefits.

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Construction Case Studies and Customer Success Stories with Zycus iContract

 

Chicago Bridge & Iron Company (CB&I) - Construction - Large

Houston, USA

Zycus helped Chicago Bridge & Iron Company (CB&I) transform its supply chain in Houston. Greg McGavin, director of supply chain,... describes how Zycus streamlined procurement and improved efficiency. CB&I used advanced analytics from Zycus for better decision-making. The company saw more innovation and agility in its supply chain. Greg shares strategies that led to strong results in the Americas market.

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Consumer Electronics Case Studies and Customer Success Stories with Zycus iContract

 

Global Electronics Manufacturing Company - Consumer Electronics - Very Large

Zycus helped a global electronics manufacturing company analyze $22. 6 billion in spend and over 20 million transactions. The company...needed a common, integrated procurement system. Zycus provided a unified solution for spend analysis and process integration. This enabled better visibility and control over procurement. The result was streamlined operations across the enterprise.

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Apparel & Fashion Case Studies and Customer Success Stories with Zycus iContract

 

GBG USA - Apparel & Fashion - Large

New York, USA

Zycus helped GBG USA transform its procurement operations in New York. The company automated procurement processes and used analytics for... smarter decisions. This led to greater efficiency and innovation in their procurement function. GBG USA achieved strategic growth in the US market. The director of procurement shared best practices and future plans for continuous improvement.

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Other Industry Case Studies and Success Stories with Zycus iContract

 

Nippon Gases - Chemicals - Large

Madrid, Spain

Nippon Gases used Zycus to transform procurement across 13 European countries. The company focused on optimizing sourcing and supply chain... processes from its Madrid base. Nippon Gases generates over $2B in sales and leads innovation in the industrial gases sector. Their procurement strategy drives efficiency and sets new standards in the industry. Madrid is central to their global operations and growth.

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A leading American biotechnology company - Biotechnology - Large

USA

Zycus S2C Suite helped a leading American biotechnology company digitize procurement. The company uploaded 85,217 suppliers and organized 21,602 contracts... using Zycus. Over 2,000 business users adopted the platform worldwide. Automation in supplier and contract management improved flexibility and sourcing ROI. The solution streamlined sourcing cycles with better pricing and transparency.

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Keysight Technologies - Electronics - Very Large

Santa Rosa, USA

Keysight Technologies used Zycus' iContract to improve contract management. The company needed to streamline contract processes for over 15,000 employees.... Zycus helped Keysight digitize every stage of the contract lifecycle. This led to better efficiency and visibility in contract management. Keysight now manages contracts at scale with a standardized approach.

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Emirates - Airlines - Very Large

Dubai, UAE

Zycus helped Emirates transform its procurement operations in Dubai. Emirates needed to streamline processes and manage suppliers better. Zycus provided... tools that improved decision-making and efficiency. The partnership led to better procurement outcomes across the EMEA region. Emirates saw stronger supplier relationships and more sustainable operations.

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TE Connectivity - Electronics - Very Large

Schaffhausen, Switzerland

Zycus helped TE Connectivity transform procurement in Galway, Ireland. The company used Zycus for source-to-contract and spend analytics across EMEA.... This improved sourcing strategies and spend analysis. TE Connectivity optimized procurement operations and built stronger supplier partnerships. Zycus tools supported sustainable growth and procurement excellence.

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The Mosaic Company - Mining - Large

Tampa, USA

Zycus helped The Mosaic Company transform procurement in Tampa. The company automated procurement processes and used analytics for better decisions.... This led to more efficiency and innovation in their US operations. Christian Merizalde, senior analyst, shared strategies that drove strategic growth. The Mosaic Company now focuses on continuous improvement and technology in procurement.

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Global energy storage solutions company - Energy & Utilities - Large

Zycus Source-to-Contract suite helped a global energy storage company cut contract cycle time by 92%. The company serves 33% of... the automobile industry's energy storage needs. They created over 3,500 contracts and 2,200 requests using the platform. The S2C suite streamlined procurement workflows and improved supply chain visibility. Request cycle time dropped by 73%, enabling faster procurement.

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Fortune 500 packaging solutions company - Packaging - Very Large

Zycus’ source-to-contract suite helped a Fortune 500 packaging company fix slow contract cycles. The company had problems with scattered contract... storage and slow approvals. After using Zycus, contract cycle time dropped by 75%. The company created five times more contracts. Sourcing events and e-signing of contracts both went up by 60%. Zycus made contract management faster and more visible.

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Fortune 100 Chemical Company - Chemicals - Very Large

Zycus AutoClass AI helped a Fortune 100 chemical company manage billions in annual spend across 30+ systems. The company struggled... with fragmented data and manual processes. Zycus automated spend and supplier data classification, eliminating manual data cleansing. The company achieved 92% classification accuracy in weeks. Procurement teams gained real-time visibility and deeper analytics for smarter sourcing decisions.

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Dow Chemical - Chemicals - Very Large

Midland, USA

Dow Chemical used Zycus Merlin AI to improve procurement in Michigan. The Merlin solution automated contract management and made procurement... processes faster. The sourcing team could spend more time on strategic work. Ryan Holzinger from Dow said the AI helped them work better and smarter. He is excited to use more GenAI solutions after seeing results at the Horizon event.

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Customer Success Stories of Zycus iContract

 

African Marine Solutions (AMSOL) - Marine Services - Medium

AMSOL Selects Zycus to Transform Maritime Procurement with Agentic AI

Cape Town, South Africa

African Marine Solutions (AMSOL) has selected Zycus to modernize its procurement operations using Zycus's agentic AI platform. This transformation will... streamline sourcing, contracting, supplier management, and payments across AMSOL's marine services, enhancing data visibility and governance. The phased roll-out aims to integrate shore-based and vessel operations, marking a significant procurement transformation in the South African marine sector.

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Zycus: Strengthening Seqwater's Governance & Visibility

Seqwater has launched AI-driven procurement with Zycus, replacing manual processes with the Merlin AI platform to enhance governance and visibility. The initial phase... includes implementing Zycus' Source-to-Contract capabilities, improving supplier management and strategic sourcing. This transformation aims to modernize Seqwater's procurement function, with plans to expand to Procure-to-Pay capabilities for further automation.

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