Real-World Case Studies and Customer Success Stories with TeamViewer

Teamtechnik Group uses TeamViewer Tensor and Frontline to improve after-sales service. The company faced costly downtime and high travel expenses... for on-site support. With TeamViewer, experts can connect remotely to diagnose and fix issues, reducing machine downtime. Augmented reality tools help technicians solve problems faster and document repairs. Internal IT and engineering teams also use TeamViewer for remote maintenance and system testing. This digital shift increases efficiency, security, and customer satisfaction.
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S-Klima used TeamViewer and TeamViewer Assist AR to improve remote support for their climate control systems. Before, phone support led... to misunderstandings and took too much time. With TeamViewer, S-Klima can see the customer’s setup directly and fix problems faster. The AR feature works easily with a smartphone camera, making it simple for customers to use. This led to quicker troubleshooting and better communication with clients.
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TeamViewer helps MPW Industrial Water Services save thousands of work hours. The company needed remote access to devices to avoid... downtime and monitor system performance. TeamViewer enabled staff to control and monitor water filtration systems from thousands of miles away. Employees learned to use TeamViewer quickly, reducing training time by 45 minutes. The solution is easy to use and secure, supporting safe VPN connections.
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TeamViewer Assist AR helps Leitner Ropeways fix cable car issues fast. The support team uses AR to guide technicians on... site. This avoids long travel times for field engineers. Problems are solved quickly, even when customers speak different languages. Leitner saves money by reducing on-site technician visits. The solution keeps cable cars running with less downtime.
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Kemper used TeamViewer Frontline Assist to cut costs and boost customer satisfaction. Before, machine downtime was long and expensive when... on-site service was needed. With remote support and smart glasses, Kemper experts now guide customers live through repairs. This reduces travel, speeds up problem-solving, and keeps machines running. The solution also helps estimate material needs and supports staff work-life balance.
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TeamViewer helped Kelch support 10,000 measuring and setting tools worldwide. Kelch used TeamViewer for remote access and predictive maintenance. This... reduced recovery time by over 80 percent in typical support cases. Kelch minimized downtime and improved reliability for their customers. Remote troubleshooting replaced costly on-site visits and phone support. Kelch can now warn customers before failures happen.
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TeamViewer Frontline helped GlobalFoundries speed up their picking process by 25%. The company replaced paper-based workflows with AR-powered vision picking.... Workers now use smart glasses to get real-time instructions. Errors in inventory management dropped by a third. The solution also saved 100,000 sheets of paper each year. Staff found the new system easier and more ergonomic.
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TeamViewer Frontline helped EnviroFALK cut production downtime and speed up support. Technicians use smart glasses for hands-free troubleshooting and remote... expert help. The solution reduced technician errors and business travel. EnviroFALK now delivers faster, more secure service to clients. IT security and compliance needs are fully met.
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TeamViewer helped Cimbali Group cut machine downtime and reduce time-to-resolution by up to 20%. Cimbali Group used TeamViewer for remote... support of their professional coffee machines. Technicians now solve many issues remotely, lowering travel costs by up to 15%. The solution improved technician efficiency by up to 20%. Customers get faster service and fewer machine outages.
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TeamViewer Frontline Inspect helped Airbus Helicopters digitize their inspection process. Workers used AR and wearable tech to document helicopter maintenance... hands-free. The solution integrated with SAP and improved both speed and quality. High-resolution images are uploaded instantly, removing manual steps. The process is now paperless and more secure.
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Teamtechnik Group uses TeamViewer Tensor and Frontline to support aftersales service and internal IT. They cut machine downtime for customers... by enabling remote troubleshooting and augmented reality support. TeamViewer helps teamtechnik experts solve problems faster, reducing travel time and costs. Internal teams use TeamViewer for remote device management and system testing. Security features like conditional access and SSO protect sensitive systems. Customer satisfaction rises as support becomes faster and more reliable.
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TeamViewer Frontline helped EnviroFALK cut production downtime and speed up support. Technicians use smart glasses for hands-free troubleshooting and remote... expert help. The solution reduced technician errors and business travel. EnviroFALK now delivers faster, more secure service to clients. The company also saves on travel costs and lowers CO2 emissions.
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TeamViewer helped Kelch support 10,000 measuring and setting tools worldwide. Kelch used TeamViewer for predictive maintenance and remote troubleshooting. This... reduced recovery time by over 80 percent in typical support cases. Kelch minimized downtime and improved reliability for their customers. Remote access replaced time-consuming phone support and costly technician travel.
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TeamViewer Frontline helped GlobalFoundries save 25% time in warehouse picking after one month. The solution uses smart glasses and augmented... reality to guide workers. Inventory accuracy increased by one third, and picking errors dropped. The new process eliminated 100,000 sheets of paper per year. Staff found the system easier and more ergonomic, improving daily work.
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TeamViewer helps framas solve 99% of IT support tickets remotely. The company uses TeamViewer Tensor to access production machines and... support employee devices worldwide. This reduces travel time, cuts downtime, and boosts productivity. TeamViewer’s integration with MS Intune streamlines device management. High security features protect critical infrastructure. Framas meets sustainability goals and keeps customers satisfied.
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TeamViewer Frontline helped EnviroFALK speed up remote support for its water treatment systems. Technicians use smart glasses to connect with... experts at head office for real-time troubleshooting. This hands-free AR solution reduced technician errors and cut production downtime. EnviroFALK also saved on business travel and met strict IT security standards. The company now delivers faster, more efficient, and sustainable service to its clients.
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TeamViewer helps cleanLASER deliver remote support for over 1,500 installations worldwide. cleanLASER needed fast, reliable help for customers using their... laser cleaning systems. TeamViewer and TeamViewer IoT enabled secure remote access to their cleanTOUCH control units. In 85% of cases, issues are found and fixed within minutes. The solution paid off in less than six months.
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TeamViewer Tensor helped Cimbali Group cut travel costs by 15%. Technician efficiency increased by 20%. The company used remote support... to solve machine issues faster. Customers now get less downtime and better service. TeamViewer’s secure remote access lets technicians fix problems without traveling. This improved customer satisfaction and return on investment.
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TeamViewer's AR-based remote assistance helps BOBST solve 80% of electrical issues remotely. BOBST integrated TeamViewer into its BOBST Connect platform... to support field technicians and customers worldwide. The solution reduces machine downtime and travel costs for technicians. Features like instant voice transcription and AR annotations improve communication and troubleshooting. Customer satisfaction and sustainability improved as a result.
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TeamViewer Assist AR and Microsoft HoloLens help Berner Group cut IT support travel time by up to 70%. The company uses... remote support to maintain and troubleshoot IT systems across 23 countries. Employees at any location can now get real-time help from IT experts, no matter their own tech skills. This reduces downtime costs and boosts customer satisfaction. Berner Group can focus more on innovation and digitalization.
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TeamViewer software, pre-installed on the IBH Link IoT gateway, helps Benzinger maintain legacy machines remotely. Benzinger faced challenges with legacy... equipment not connected to the internet, making remote support slow and complex. The new gateway allows secure, on-demand remote access without a permanent internet connection. Security is ensured through encryption and hardware controls. This solution enables faster service and higher machine availability for Benzinger's global customers.
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LobbyFox used TeamViewer Tensor to manage and maintain its digital check-in systems for customers across North America. With only 20... employees, LobbyFox avoided hiring more technicians by providing remote support. The company saved up to $2,500 per service call by using remote access instead of on-site visits. Customers received faster problem resolution and improved satisfaction. TeamViewer enabled LobbyFox to deliver efficient, cost-effective support for its guest management software.
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TeamViewer Remote was integrated into iCubed Systems' CLOMO MDM platform to help manage over 8,000 enterprise customers' devices. The solution enabled... remote access, screen sharing, and control, reducing the need for on-site IT support. iCubed Systems cut problem resolution time by up to 83% and lowered support and transportation costs. The integration improved customer satisfaction and supported new business growth. IT staff also reported higher satisfaction due to faster, more accurate help desk operations.
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TeamViewer helped Ganske Enkelt support 10,000 users with a small team. The company provides custom CRM systems for many industries.... TeamViewer made it easy for their support team to interact directly with customers. This improved customer satisfaction and helped Ganske Enkelt keep clients for over a decade. The solution also increased their NPS score and strengthened links between support and sales.
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TeamViewer Tensor helped CANCOM support over 20,000 customers worldwide. CANCOM faced issues with multiple licenses, lack of cost transparency, and... no session documentation. TeamViewer Tensor provided a single platform with clear user access and session tracking. This enabled CANCOM to meet ISO 27001 certification requirements. The solution improved remote support and administrative control.
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TeamViewer helps Atea handle about 200,000 remote support sessions each year. Atea, a top IT infrastructure provider in Northern Europe,... needed a scalable support tool for 84 offices in seven countries. TeamViewer's remote support lets Atea quickly solve customer problems and manage 1.2 million support tickets yearly. The partnership has lasted over a decade, helping Atea keep its market leader status. Atea values TeamViewer for its ease of use and reliability.
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TeamViewer helped Back IT Up cut travel costs by about 40%. The company used TeamViewer for remote access and support.... This let them fix IT problems for clients across Norway without visiting in person. Their small support team saved time and focused more on business growth. The investment in TeamViewer paid off very quickly.
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TeamViewer Remote was integrated into CLOMO MDM by iCubed Systems to improve remote device management for over 8,000 enterprise customers. The solution enabled... IT staff to access and control devices remotely, reducing the need for on-site visits. This led to a reduction in support costs and faster response times for user inquiries. Remote maintenance for unmanned devices also cut transportation and labor expenses. The integration improved customer satisfaction and supported new business growth. In some cases, problem resolution time dropped by up to 83%.
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CANCOM used TeamViewer Tensor to support over 20,000 customers worldwide. Before, they struggled with multiple licenses, limited remote sessions, and... no single sign-on. They also could not document support sessions, which blocked ISO 27001 certification. TeamViewer Tensor gave them a single platform with clear user access, cost control, and session documentation. This helped CANCOM improve IT service management and meet security standards.
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TeamViewer helped Ganske Enkelt support 10,000 users with a small team. The company used TeamViewer to interact directly with customers... and solve problems fast. This improved customer satisfaction and increased their NPS score. TeamViewer also made it easier for support and sales teams to work together. Ganske Enkelt has relied on TeamViewer for over ten years.
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TeamViewer helped C&P Capeletti & Perl improve IT support for tax consultants, auditors, and law firms. Before TeamViewer, their team... used multiple tools, causing delays and inconsistent service. With TeamViewer, 30 technicians now provide fast, reliable remote support across devices. The company uses a 20-channel license, allowing many support sessions at once. TeamViewer also enables remote customer training and smooth multimedia sharing. This led to faster problem resolution and higher customer satisfaction.
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TeamViewer Tensor helped CANCOM support over 20,000 customers worldwide. CANCOM faced issues with multiple licenses, limited remote sessions, and lack... of session documentation. TeamViewer Tensor provided a single platform with transparent cost control and user management. The solution enabled Single-Sign-On and session documentation, supporting CANCOM’s ISO 27001 certification needs. CANCOM now delivers remote support efficiently to employees and customers.
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TeamViewer helped Back IT Up deliver remote IT support across Norway. The company reduced travel costs and troubleshooting time for... its small support team. TeamViewer enabled fast issue resolution for customers in law, hospitality, and manufacturing. Back IT Up used fewer resources on-site and focused more on business development. The payback period for TeamViewer was very short.
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TeamViewer Tensor helped Aveniq unify remote support after a merger. The company replaced multiple outdated tools with one secure, device-independent... platform. Aveniq now manages all customer and employee IT support from a single interface. This change improved workflow, increased efficiency, and boosted employee satisfaction. Security and access control are now stronger, meeting strict requirements. Aveniq’s IT experts solve issues faster and rarely need to go on site.
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TeamViewer Tensor helped Pihlajalinna Oyj boost IT support productivity in healthcare. The company needed secure, reliable, and compliant remote support... for sensitive patient data. TeamViewer Tensor offered conditional access and role-based controls to meet strict GDPR requirements. The solution let IT staff resolve more tickets daily and cut costs. Pihlajalinna Oyj saw faster support and improved efficiency for medical staff.
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Konica Minolta used TeamViewer to improve remote support for medical imaging devices. The company wanted to limit the number of... field technicians and lower license costs. TeamViewer helped them provide 24/7 support to healthcare customers. The solution increased reliability compared to on-premises servers. Customer satisfaction and remote resolution rates are now very high.
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TeamViewer Remote helped Health Point Neurodiagnostics double the number of home brain scans from 100 to over 200 per month. The company used... TeamViewer to monitor portable EEG devices remotely, reducing failed tests and cutting costs. Technicians fixed device issues from anywhere, improving service quality and earning more referrals. TeamViewer’s HIPAA compliance made audits easy and supported future expansion plans.
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Fustech used TeamViewer's remote connectivity solution to support hospitals with telemedicine services. The company needed stable, secure, and high-quality remote... access for focused ultrasound operations. TeamViewer enabled doctors to perform remote surgeries over 5G networks, improving efficiency and access to care. Fustech chose TeamViewer after testing several providers for bandwidth and stability. The solution helped meet strict requirements for data security and reliability in healthcare.
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TeamViewer helped Arche MC2 cut support response times by 80%. Arche MC2, a SaaS provider for health and social care,... needed secure, remote technical support for over 8,000 clients. TeamViewer enabled fast, compliant, and remote troubleshooting, reducing on-site visits. More than 90% of interventions are now handled remotely, saving time and costs. The solution also improved data security and user experience for both staff and clients.
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TeamViewer Tensor helped M3 Solutions manage 25,000 remote healthcare connections each month. The migration enabled 50,000 devices to transition with... no manual reconfiguration and little staff training. Audit log features supported compliance with Japan’s strict medical guidelines and future two-factor authentication rules. TeamViewer cut customer support response times by 75%, from 2 hours to 30 minutes, and removed travel costs. Multiple departments now use TeamViewer for secure, fast remote support across Japan’s medical sector.
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TeamViewer helps Arche MC2 solve 90% of client software issues remotely. Arche MC2 uses TeamViewer to deliver secure, high-speed technical... support for healthcare organizations. The company reduced support response times by 80% and now handles over 90% of interventions remotely. This saves costs, cuts travel, and lets medical staff focus on patient care. TeamViewer ensures compliance with ISO 27001 and HDS standards, supporting data security and GDPR requirements.
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TeamViewer Tensor helped PBSF deliver over 1 million hours of neonatal brain monitoring in Brazil. PBSF used remote access to... reach 20,000+ newborns in 50 hospitals, cutting hospital stays by 18 days and saving $19.47 million at Unimed Goiânia. The platform enabled real-time neurological care, reduced neonatal mortality, and improved clinical outcomes. PBSF now leads neonatal innovation and plans global expansion.
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TeamViewer Remote helped Health Point Neurodiagnostics double its in-home brain scans from 100 to over 200 patients per month. The company used... TeamViewer to monitor and fix EEG devices remotely, reducing failed tests and cutting costs. Technicians now solve problems instantly without sending staff on-site. TeamViewer's HIPAA-compliant solution improved service quality and audit readiness. Health Point Neurodiagnostics expanded its reach and became a trusted provider for physicians.
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TeamViewer’s remote connectivity solution helps Fustech deliver telemedicine services to hospitals. Fustech uses TeamViewer for remote focused ultrasound surgery over... 5G networks. The solution adapts to varying hospital network conditions and ensures high-quality images. Doctors can perform remote surgery smoothly, improving efficiency and access to care. Fustech chose TeamViewer for its bandwidth efficiency and stability after testing several providers.
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Wendy’s used TeamViewer Frontline to improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier visits hard. Wendy’s... QA team needed a flexible way to check suppliers and ensure compliance. TeamViewer’s AR solution let them livestream, train staff, and fix problems remotely. This helped Wendy’s control suppliers and keep product quality high.
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TeamViewer Frontline Pick helped Coca-Cola HBC boost picking accuracy to 99%. The company used AR-based vision picking with RealWear smart... glasses in its Thessaloniki distribution center. Orders, locations, and quantities appeared directly in workers' view, freeing their hands. After two months, picking performance rose by 6-8%. Customer satisfaction and investment costs improved compared to old handheld scanners and tablets.
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TeamViewer helped Coca-Cola HBC cut production line downtime by up to 50%. The company used Remote Support and Frontline Inspect... for digital training and maintenance. Plant tours and expert visits were reduced, saving time and money. Training became 30% faster with intuitive instructions. Production changeovers are now 20% quicker. Quality assurance improved with automated documentation and reporting.
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TeamViewer Tensor helped Bühler support over 1,000 technicians and customers worldwide. The old remote support tool was hard to use... and unreliable in rural areas. TeamViewer enabled fast, reliable troubleshooting and reduced travel costs. All support sessions are now documented, helping Bühler achieve ISO 27001 cybersecurity certification. Bühler improved customer uptime and digitalized knowledge sharing with augmented reality.
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TeamViewer helps Coca-Cola HBC cut production line downtime by up to 50%. The company uses remote support and Frontline Inspect... for digital training and AR-based inspections. Training is now 30% faster with intuitive instructions for plant maintenance. Plant changeovers are 20% quicker thanks to smart glasses and seamless documentation. The solution also reduces travel for experts and executives, saving time and money.
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TeamViewer Frontline helped Coca-Cola HBC boost picking accuracy to 99. 99% in just two months. The company replaced paper lists...and RF scanners with AR smart glasses for warehouse picking. This change cut error rates, improved customer satisfaction, and reduced return costs. Coca-Cola HBC also saw a 10% productivity increase and lower hardware costs. Over 1,000 pickers now use the solution across 17 countries, making vision picking their new standard.
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TeamViewer Tensor helped Bühler support its plants and customers in over 140 countries. Bühler faced issues with unreliable remote support,... poor session documentation, and challenges for users with little IT knowledge. With TeamViewer Tensor, Bühler centrally manages access for 1,000 support experts and ensures secure, documented sessions. This led to reduced customer downtimes, lower travel costs, and ISO 27001 cyber security certification.
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TeamViewer helped BrauKon support brewing system customers remotely. BrauKon used TeamViewer to solve 85% of support requests on first contact.... Remote access cut travel costs by up to 50%. BrauKon could start up systems for customers at any time. This gave customers 100% planning reliability. Remote commissioning took just one week, faster than planned.
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TeamViewer Tensor helped Bakkafrost, a leading salmon producer, meet strict NIS2 compliance and ISO 27001 goals. The IT team replaced... slow legacy remote access tools with Tensor for secure, scalable, and easy remote management. This change enabled 24/7 monitoring of automated fish farming systems and IoT devices. Downtime dropped and system resilience improved, supporting Bakkafrost’s global delivery of fresh salmon. Auditability and security features made regulatory compliance easier for the expanding business.
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Trimble used TeamViewer to improve support for its precision agriculture devices. Farmers working in remote areas needed faster technical help... and better access to their equipment. TeamViewer enabled instant remote support and allowed users to connect to their Trimble devices from anywhere. This helped users make quick decisions and increased productivity in the field. The solution reduced wait times for support and boosted yields for Trimble customers.
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TeamViewer Frontline Inspect helps Liebherr crane operators see key sensor data directly in their field of view using smart glasses. Before, operators had... to look down at the machine controls, which was unsafe and distracting. Now, data like tilt, load, and wind speed appear on the glasses, letting drivers focus on their work. The solution uses MQTT to send information to the glasses and is managed through the Frontline Command Center. This improves safety and efficiency for Liebherr's construction equipment.
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Easy Track Survey used TeamViewer Remote to support customers using complex geospatial equipment. Before, technicians traveled to sites for training... and troubleshooting, causing delays and high costs. With TeamViewer, they now provide real-time remote support, reducing travel and speeding up issue resolution. This led to lower costs, higher customer loyalty, and business expansion across Ireland. TeamViewer helped Easy Track Survey serve more customers faster and safer.
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TeamViewer Remote helped Easy Track Survey cut travel costs and support more customers. Before, technicians had to visit each site... for training and troubleshooting. Now, they fix issues remotely and in real time. This reduces risk and delays on construction sites. The company expanded its business and improved customer loyalty. Customers get faster help and can focus on their work.
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TeamViewer Tensor helped ERNE AG cut IT support response times by 30%. The company uses TeamViewer for remote access and... support on construction sites and in offices. Digital plans are now always available, replacing paper. TeamViewer makes it easy for IT to help staff at many locations. The software is user-friendly and supports AI-powered reporting. ERNE AG improved efficiency and streamlined workflows with TeamViewer.
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TeamViewer Remote helped Easy Track Survey cut travel costs and support more customers. Before, technicians had to visit each site... for training and troubleshooting. Now, they fix issues remotely and in real time. This reduces risk and delays on construction sites. The company expanded its business and increased customer loyalty. Customers get fast help and can focus on their work.
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TeamViewer DEX helps Carollo Engineers monitor and fix technical issues for a remote workforce. The platform gives real-time data, helping... the IT team spot problems early and make fast decisions. Integrations with SCCM and Power BI save time by automating reports and remediation. Carollo uses TeamViewer DEX to remove unsupported apps, cut security risks, and save on user licenses. The tool enables instant data access, even for employees working off-VPN.
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TeamViewer helped Doro cut support time by 40%. Doro needed a flexible solution for remote support of their easy-to-use mobile... phones. TeamViewer was pre-installed on Doro smartphones, letting technicians and relatives control devices remotely. This made it easier to help senior customers and handle 12,000 support calls per month. Now, 80% of support requests are solved on the first call and customers are more satisfied.
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TeamViewer Tensor helped China Unicom Shanghai Branch solve remote access challenges. Staff needed secure access to company data from outside... the office. TeamViewer provided encrypted, 24/7 remote connectivity. This let employees review and dispatch work orders anytime. The solution improved work efficiency and customer service levels.
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TeamViewer Tensor helped China Unicom Shanghai Branch solve remote access challenges. Staff needed secure access to company data from outside... the office. TeamViewer provided encrypted, 24/7 remote connectivity. This let teams review and dispatch work orders anytime. The solution improved work efficiency and customer service levels.
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TeamViewer is pre-installed on Doro smartphones to help seniors get remote support. Doro faced high call volumes and needed to... make technology easier for older users. With TeamViewer, support staff and family can control devices remotely and fix issues fast. Doro cut support case resolution time by 40%. Now, 80% of support calls are solved on the first try. Customers feel happier and more supported.
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TeamViewer Tensor helps ChyronHego support live sports and news broadcasts. ChyronHego uses Tensor for secure, fast remote access to production... assets and client systems. The platform lets IT teams troubleshoot issues in real time, keeping broadcasts reliable. Role-based access and multi-tenancy features help manage complex projects. ChyronHego maintains high standards for live coverage with TeamViewer Tensor.
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TeamViewer Tensor helped China Unicom Shanghai Branch solve remote access challenges. Staff needed secure access to company data from outside... the office. TeamViewer enabled 24/7 remote connectivity with strong encryption and conditional access. Auditors and engineers could review and dispatch work orders anytime. This improved work efficiency and customer service levels.
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TeamViewer Tensor helped M3 Solutions manage 25,000 remote healthcare connections each month. The migration enabled 50,000 devices to transition with... no manual reconfiguration and minimal staff training. Audit log features supported compliance with Japan’s strict medical guidelines and future two-factor authentication rules. TeamViewer cut customer support response times by 75%, from 2 hours to 30 minutes, and eliminated travel costs. Multiple departments now use TeamViewer for secure, efficient remote support across Japan’s medical sector.
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TeamViewer helps Demant support employees and customers worldwide. Demant uses TeamViewer for remote support across all business areas. The solution... meets strict compliance needs in the medical sector. TeamViewer is now a core part of Demant’s IT infrastructure. Demant values TeamViewer for its efficiency and ease of use. The partnership has lasted over ten years.
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TeamViewer Tensor helps EssilorLuxottica manage over 11,000 demo boxes in stores worldwide. The IT team in Milan can monitor, troubleshoot,... and update devices in real time. This reduces downtime and keeps retail operations running smoothly. Centralized management supports the launch of Nuance Audio, a smart eyewear with hearing support. The solution enables fast, proactive maintenance and supports global expansion. EssilorLuxottica relies on TeamViewer for seamless, scalable support.
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TeamViewer Assist AR helps Dürr Dental cut support response times. Dürr Dental uses AR-based remote support to solve technical issues... for dental practices worldwide. The solution lets experts see what customers see and guide them in real time. This reduces the need for on-site visits and speeds up problem resolution. Customers now get faster, more accurate, and more personal support. Dürr Dental's service team works more efficiently and delivers better experiences.
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TeamViewer helps Demant support over 16,000 employees and many retail stores worldwide. Demant needed a remote support tool that could... scale globally and meet strict medical compliance. TeamViewer’s remote support solution is now a core part of Demant’s IT infrastructure. It enables fast issue resolution for both employees and customers. Demant values TeamViewer for its efficiency and simplicity in daily operations.
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TeamViewer Frontline Pick helped DHL Supply Chain boost productivity by 15%. The AR-based vision picking solution reduced error rates to... just 0.1%. Onboarding time for new staff dropped by up to 70%. DHL integrated Frontline Pick with its warehouse management system for real-time data and hands-free work. The intuitive interface made training faster and improved employee satisfaction. Large-scale rollouts were completed quickly across multiple sites.
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TeamViewer Frontline Pick helped DHL Supply Chain boost productivity by 15%. The vision picking solution uses smart glasses for hands-free... order picking. Error rates dropped to 0.1%. Onboarding time for new staff fell by 50–70%. The system integrates with DHL’s warehouse management and supports multiple warehouse processes. Employees now work faster and make fewer mistakes.
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TeamViewer Frontline Pick helped DB Schenker improve logistics at its Hanover site. The company needed a more reliable and efficient... way to manage just-in-time and just-in-sequence supply for automotive customers. They replaced their old pick-by-voice system with a hands-free, AR-based picking solution. The new system uses a wrist-worn device and RFID wristband, syncing with SAP in real time. This upgrade reduced errors and improved process speed for complex sequencing tasks.
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TeamViewer Frontline Pick helped Brack. Alltron boost picking efficiency by 30%. The Swiss logistics company replaced paper-based processes with smart...glasses and digital workflows. Employees now work hands-free and follow optimized routes. Real-time data integration reduced errors and improved customer satisfaction. Brack.Alltron plans to expand the solution to more processes.
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Specsavers used TeamViewer Tensor to provide remote IT support for 2,300 stores. The company needed a secure, reliable platform to... help staff quickly fix technical issues and keep stores running. TeamViewer enabled IT teams to access computers and devices in any store or supply chain location. Augmented reality features let IT staff guide on-site employees to solve problems with medical devices. Specsavers improved first-call resolution rates and increased staff efficiency with TeamViewer.
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TeamViewer DEX helped a global sports retailer improve employee experience. The IT team used real-time analytics to track employee sentiment... in stores. Automated self-service tools and AI-powered chat support reduced IT workload. Employees fixed common Microsoft 365 issues faster. The company saw fewer delays and better productivity across global locations.
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TeamViewer Tensor helps Ernsting’s family support 12,000 employees across 1,920 stores. The retailer needed fast, scalable remote support for iPads... and PCs. TeamViewer Tensor lets IT staff connect to devices and the Endlosregal app for quick fixes. Single sign-on makes user management easier. The solution improves customer service and store operations.
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TeamViewer DEX helped Britain’s favorite retailer manage over 26,000 devices across 1,000+ stores. The platform improved device uptime from 92%... to 98%. It enabled faster issue detection and reduced mean time to resolution for POS systems. Employees now have less workload and customers enjoy a better experience. The retailer can also predict and prevent future issues.
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TeamViewer helped Erste Bank Oesterreich improve remote financial consulting. The bank replaced its old remote support tool with TeamViewer for... better usability and no required downloads. Customers now get video advice and support from home, using any device. The new solution cut average handle time by 35% per service case. Erste Bank expanded its omnichannel strategy and improved customer satisfaction with TeamViewer's co-browsing and chatbot features.
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TeamViewer helped Erste Bank launch a remote advisory center for banking clients. The bank replaced its old teleassistance platform with... TeamViewer, making support easier and more user-friendly. Clients can now get financial advice and buy products from home using video, chat, or phone. The new solution cut average service case handling time by 35%. Customers enjoy flexible, high-quality service on any device, boosting satisfaction and supporting Erste Bank’s omnichannel strategy.
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TeamViewer helped Erste Bank improve remote financial consulting. The bank replaced its old remote support platform with TeamViewer for easier,... browser-based access. Customers can now get advice online, by phone, or in person, with no downloads needed. TeamViewer’s co-browsing and chatbot features made support faster and more flexible. Erste Bank reduced average handle time by 35% per service case. The new solution supports their omnichannel strategy and boosts customer satisfaction.
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Wensauer Com-Systeme, a communication technology provider, successfully implemented TeamViewer's remote support solution to enhance customer service and employee flexibility. The software enabled... quick problem resolution and expanded their customer base beyond local regions. TeamViewer's ease of use and reliability have made it a core component of Wensauer's service offerings, especially during the COVID-19 pandemic.
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SRF Limited, a chemicals corporation, implemented TeamViewer's AR-based Frontline solution to enhance remote support across its manufacturing plants. This led to... a 50% reduction in machine downtime, increased productivity, and improved customer and employee satisfaction. The solution enabled remote troubleshooting and training, significantly cutting travel costs and strengthening SRF's supply chain resilience.
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Coca-Cola HBC has successfully expanded its use of TeamViewer's augmented reality solutions, including Frontline Pick and Frontline Inspect, to enhance logistics, remote support, and digital training. This deployment has... led to significant operational improvements, such as a 50% reduction in downtime, 30% faster employee training, and 20% time savings during production changeovers.
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Drr Dental enhances its technical support using TeamViewer Assist AR, enabling real-time, remote visual assistance for complex dental equipment issues. This solution improves... customer experience by offering faster, more accurate service and optimizing resource deployment, increasing operational productivity and competitiveness.
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TeamViewer ONE is now being used by the Mercedes-AMG PETRONAS Formula 1 team to enhance their AI capabilities, showcasing the software's application in high-performance environments.

Ricoh has successfully implemented TeamViewer's remote access solutions to enhance its training processes for production printers, significantly reducing travel costs and improving training efficiency. The company is... also exploring TeamViewer's augmented reality features for remote hardware support, aiming to provide seamless customer service.
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NEC Networks & System Integration Corporation implemented TeamViewer for remote servicing of autonomous robots, significantly reducing urgent call-outs and cutting man-hours by 80% within six months. This led to... cost savings, improved support quality, and increased productivity. TeamViewer's compatibility with Android and Linux enabled seamless remote access and control, enhancing maintenance efficiency.
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Koppermann, a software provider for the fashion industry, has enhanced customer satisfaction and efficiency by using TeamViewer for remote support. This collaboration allows... Koppermann to provide fast, secure, and efficient support, meeting service level agreements and exceeding customer expectations. TeamViewer's reliability and ease of use have improved collaboration and training, resulting in shorter delivery times and higher service quality.
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Mercedes-AMG PETRONAS F1 Team has upgraded to TeamViewer ONE for autonomous endpoint management, enhancing their digital capabilities ahead of the Formula 1 Miami Grand Prix.

Mercedes-AMG PETRONAS F1 Team has upgraded from TeamViewer Tensor to TeamViewer ONE for Autonomous Endpoint Management. This move enhances their... IT operations across factory, office, and trackside environments, leveraging AI for real-time issue detection and resolution. The upgrade aims to reduce downtime and improve data management, crucial for the team's performance in Formula 1.
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The Mercedes-AMG PETRONAS F1 Team has transitioned from TeamViewer Tensor to TeamViewer ONE, enhancing their autonomous IT operations across various environments, including racetracks. This upgrade provides... real-time management and AI-driven problem-solving capabilities, crucial for minimizing disruptions during races. TeamViewer ONE's advanced features, such as Autonomous Endpoint Management, are designed to handle demanding IT environments, ensuring reliability and performance.
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Mercedes-AMG PETRONAS F1 Team has adopted TeamViewer ONE for Autonomous Endpoint Management, transitioning from TeamViewer Tensor. This upgrade enhances IT... operations with AI-driven real-time visibility and issue detection, crucial for seamless data flow during races. The platform's closed-loop learning system autonomously resolves IT issues, improving performance and productivity.
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Mercedes-AMG PETRONAS F1 Team has upgraded to TeamViewer ONE for autonomous endpoint management, enhancing their digital infrastructure.

The Mercedes-AMG PETRONAS F1 Team uses TeamViewer Frontline's augmented reality technology to enhance precision and efficiency in their Test and Development operations. The AR solution... overlays live instructions on a tablet, allowing the team to assemble test rigs more accurately and swiftly. This technology aids in faster development and testing of car parts, directly impacting race performance.
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Mondi, a global packaging leader, has adopted TeamViewer's remote support solution in collaboration with AYES. This implementation uses smart glasses... for real-time video calls, enabling technicians to connect with remote experts efficiently. The solution enhances maintenance procedures, reducing downtime and improving operational consistency.
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Berner Group has adopted TeamViewer Assist AR to enhance its IT maintenance and troubleshooting capabilities. By integrating Microsoft HoloLens and... TeamViewer's remote support solution, Berner Group's IT professionals can provide real-time assistance remotely, reducing downtime costs and travel time by up to 70%. This digital transformation step improves customer satisfaction and optimizes resource use.
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Krones has deployed TeamViewer Assist AR to enhance technical support efficiency for its global operations. This augmented reality solution is... now integral to the daily tasks of 200 support staff, offering improved service continuity and ROI.
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BFW Mnchen uses TeamViewer Frontline to enhance digital training, improving efficiency and personalization. This is part of their digital transformation efforts.

S-Klima enhances its after-sales service by using TeamViewer for efficient support. This adoption allows for faster fault diagnosis and better... communication through direct device access and shared system views. The AR functionality of TeamViewer, accessible via smartphone, significantly boosts customer engagement.
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BrauKon leverages TeamViewer's remote support to enhance its brewing systems' commissioning and maintenance. This digital approach reduces travel costs by... 50% and resolves 85% of support requests remotely, ensuring uninterrupted customer service and planning reliability.
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Andros, a global company specializing in fruit and dairy processing, has adopted TeamViewer Tensor to enhance its IT support across ten countries. The solution enables... faster incident resolution and remote management of 5,500 employee devices, improving productivity and security. Key features like Single-Sign On and end-to-end encryption were crucial in Andros' decision to choose TeamViewer.
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Marposs, a leader in inspection tools, uses TeamViewer's AR platform, Frontline, to enhance global technical support. This deployment reduces resolution... time, costs, and CO2 emissions while improving support efficiency. Marposs benefits from real-time information sharing, secure access, and advanced reporting. The solution is implemented across five sites and ten distributors, showcasing TeamViewer's comprehensive, integrated system.
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TeamViewer has achieved a significant milestone with over one million AI-powered remote support sessions completed, highlighting strong customer adoption and the platform's AI capabilities. This achievement underscores... TeamViewer's leadership in Autonomous Endpoint Management (AEM) and reflects its ability to enhance IT operations through AI-driven automation, improving productivity and reducing digital friction for its 600,000 customers globally.
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Mercedes-AMG PETRONAS F1 Team leverages TeamViewer's remote connectivity to enhance operations and support its race team. The partnership, established in... 2021, enables efficient remote IT support and connectivity between trackside and UK-based teams, crucial for digital transformation and innovation.
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TeamViewer showcases its impact across various industries through customer success stories. Companies like DHL, Coca Cola HBC, and Mercedes-AMG PETRONAS... F1 Team leverage TeamViewer's remote control software to enhance efficiency, reduce costs, and streamline operations. These case studies highlight TeamViewer's role in optimizing logistics, improving IT support, and enabling remote operations, demonstrating its versatility and effectiveness in diverse applications.
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Transparent BPO, a business process outsourcer, has successfully integrated TeamViewer with Microsoft Teams to enhance remote IT support. This integration allows... Transparent BPO to efficiently manage IT support for over 3,000 employees across multiple locations, significantly reducing time spent on support incidents by 70-80%. The solution has improved productivity and reduced costs associated with onsite service calls.
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GlobalFoundries improved warehouse efficiency by implementing TeamViewer's Frontline platform with smart glasses and augmented reality. This solution reduced picking time... by 25% and increased inventory accuracy by 33%, while eliminating 100,000 sheets of paper annually. The implementation enhanced ergonomics and worker satisfaction.
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