Real-World Case Studies and Customer Success Stories with TeamViewer

TeamViewer helps OSG cut machine maintenance costs. OSG uses TeamViewer for remote access and support at its German production site.... Experts can now fix errors and update software without traveling. Maintenance and repair work is two hours faster on average. Routine maintenance now takes just 30 minutes. OSG improved machine uptime and productivity with TeamViewer.
Show More..

TeamViewer helped BOBST solve 80% of electrical issues with remote assistance. BOBST used TeamViewer’s augmented reality features to connect support... specialists, field technicians, and customers worldwide. This reduced machine downtime and cut travel costs for technicians. Instant voice transcription and AR-based annotation improved communication. The solution increased customer satisfaction and made BOBST’s global support more efficient.
Show More..

TeamViewer Frontline helped Volvo Group improve warehouse efficiency with vision picking using smart glasses. The solution gave real-time task guidance... and advanced scanning, reducing errors. Volvo saw a 25% boost in picking quality and faster order fulfillment. Training times dropped and worker satisfaction increased. The device-agnostic system supports global rollout and fits into Volvo’s logistics network.
Show More..

TeamViewer Tensor helped Cimbali Group cut technician travel costs and boost efficiency. Cimbali Group faced long machine downtimes and high... travel costs due to a global customer base. They chose TeamViewer for secure, remote troubleshooting of their coffee machines. Now, technicians can access machines remotely and fix issues faster. This reduces downtime and helps customers avoid lost business. Cimbali Group is also testing TeamViewer’s AR solution for even better support.
Show More..

TeamViewer Frontline Make helped WS System improve assembly processes. The company needed a fast, error-free, and ergonomic solution to stay... competitive. TeamViewer Frontline Make was integrated into two assembly lines with smart glasses and sensor-based step confirmation. Workers now use hands-free guidance for assembly. The solution also made training easier and can scale to other processes.
Show More..

TeamViewer Frontline helped Audi train their quality assurance staff using augmented reality. Audi used the Frontline Spatial Editor to create... AR inspection plans without coding. Staff could place and edit content on a virtual 3D vehicle and view test plans on real cars with Microsoft HoloLens. This made training easier and more flexible. Audi says mixed reality tools help staff understand complex work processes.
Show More..

TeamViewer Frontline helped Navajo improve warehouse efficiency. Workers used smart eyeglasses for hands-free, voice-controlled operations. This made picking and maintenance... tasks faster. Training time for new staff went down. The solution also reduced downtime and the need for outside experts. Navajo saw better productivity and lower costs.
Show More..

TeamViewer Frontline helped EnviroFALK improve remote support for their water treatment systems. EnviroFALK faced challenges with costly travel and production... downtime when experts had to visit client sites. With TeamViewer Frontline, technicians now get faster on-site support and hands-free troubleshooting. The solution reduced mistakes, improved knowledge transfer, and made service call documentation seamless. EnviroFALK also saved on business travel and cut CO2 emissions while meeting IT security standards.
Show More..

TeamViewer Frontline helped GlobalFoundries improve warehouse picking with augmented reality. The company replaced paper-based processes with smart glasses and AR.... This change saved 25% time in picking after one month. Inventory accuracy increased by one third. The new process eliminated about 100,000 sheets of paper each year. Staff found the system easier and more ergonomic.
Show More..

TeamViewer Assist AR and Microsoft HoloLens help Berner Group maintain IT systems across 23 countries. The company faced high travel... costs and downtime when IT staff had to visit sites for support. With TeamViewer Assist AR, IT experts now provide remote help using mixed reality glasses. Employees on site get real-time instructions, reducing downtime and costs. Travel time for IT support dropped by up to 70%. Faster troubleshooting leads to higher customer satisfaction.
Show More..

TeamViewer DEX helps Carollo Engineers monitor and fix IT issues for their remote workforce. The platform gives real-time data, so... the IT team can spot problems early and act fast. TeamViewer DEX connects with SCCM and Power BI, making it easy to see and use data from many sources. Automations save the team many hours by fixing software issues quickly. Carollo saves money by removing unsupported products and freeing up licenses.
Show More..

TeamViewer Tensor and Frontline help teamtechnik Group deliver fast remote support and aftersales service. The company uses TeamViewer for diagnosing... and fixing machine issues without on-site visits. Experts connect remotely to troubleshoot, saving time and costs. Augmented reality with Frontline Assist lets experts see what technicians see and guide repairs. This reduces machine downtime and improves customer satisfaction. TeamViewer also supports internal IT and system testing processes.
Show More..

TeamViewer Frontline helps Marposs give fast, interactive technical support using augmented reality. Marposs uses the platform to share 3D models,... instructions, and real-time info with technicians and clients at five global sites. The solution cuts resolution time and boosts support efficiency. Marposs saves costs, reduces travel, and lowers its CO2 footprint. The company manages resources and work schedules better with TeamViewer Frontline.
Show More..

TeamViewer Frontline helped Hymer improve product lifecycle management. Hymer used TeamViewer’s augmented reality solutions. The solution integrated with Siemens Teamcenter.... Employees could easily see vehicles and parts. This made it easier for non-desk workers to use the system. Hymer optimized their processes with this technology.
Show More..

TeamViewer Tensor helps framas solve 99% of IT support tickets remotely. framas, a global supplier to the sports shoe industry,... faced challenges with supply chains, skills shortages, and IT security. With TeamViewer, technicians access production machines and employee devices from anywhere. This remote access avoids travel, reduces downtime, and keeps production running. The IT team uses TeamViewer Tensor with MS Intune to manage devices worldwide and deliver fast support.
Show More..

TeamViewer Frontline helped SRF Limited cut machine downtime from days to hours. SRF used AR-based remote support to guide on-site... staff with smart glasses. This solution saved about 50% of the time needed for maintenance and troubleshooting. The company improved productivity and kept its supply chain strong. Employees learned on the job with remote help from senior staff. Customer and employee satisfaction increased.
Show More..

TeamViewer Remote Management helped MG-IT-Service, a managed service provider, improve support efficiency. The company switched from an unreliable asset management... tool to TeamViewer's Asset Management and Device Monitoring. This change let them manage and monitor client endpoints from a central dashboard. Patch routines that once took hours now take just minutes. Support turnaround times are much shorter, making clients happier.
Show More..

TeamViewer Tensor helped Intellian Systems manage 30,000 digital signage devices across South Korea. The company needed to reduce downtime and... improve remote support for real-time content delivery. With TeamViewer Tensor, over 90% of software maintenance is now handled remotely. This cut travel costs, lowered CO2 emissions, and improved service speed. Secure file transfers and collaboration features increased client trust and problem resolution efficiency.
Show More..

TeamViewer helped Howe Tech, a small IT service provider in Jackson, California, expand its services. Howe Tech used TeamViewer’s remote... monitoring and security tools to handle more support tickets, growing from 9 to 40 per week without hiring more staff. The solution improved security with proactive threat detection and automated fixes. Howe Tech now serves over 100 clients, including 30 businesses, marking an 80% year-over-year increase. TeamViewer reduced admin work and let Howe Tech focus on solving client problems.
Show More..

TeamViewer helped Ricoh switch to online training for production printer engineers. Ricoh used TeamViewer's remote access to eliminate travel costs... and reduce time spent on travel. Staff no longer need to gather in Tokyo or Osaka for hands-on training. Ricoh is also considering TeamViewer's augmented reality for remote hardware support. Attendance increased and costs went down, making training more efficient.
Show More..

TeamViewer Tensor helped CANCOM support employees and customers from anywhere. CANCOM faced issues with multiple licenses, lack of cost transparency,... and no Single-Sign-On. They also could not document support sessions, which was needed for ISO 27001 certification. TeamViewer Tensor gave CANCOM a clear, functional platform. Now, they have better control and oversight of remote support.
Show More..

TeamViewer Frontline helped Intelli-Systems deliver better remote support. The company used smart glasses and AR to connect on-site workers with... remote technicians. Response times dropped from days to hours. Intelli-Systems saved time and money for both itself and its customers. The solution let them serve more remote locations and win new business.
Show More..

TeamViewer Tensor helped Aveniq, a managed services provider, unify and streamline its customer support. After a merger, Aveniq struggled with... multiple remote support tools that slowed operations and did not meet security needs. TeamViewer Tensor provided a single, secure platform for remote access and support across all devices and systems. This solution improved workflow, increased efficiency, and boosted employee satisfaction. Aveniq now solves IT issues faster and only needs to visit customers in rare cases.
Show More..

TeamViewer Remote helps Hamburger Software GmbH & Co KG deliver fast, secure remote support for its ERP software customers. The 30-person support... team uses TeamViewer to solve customer issues quickly and keep business processes running. TeamViewer is also used for 1:1 software training and online demos, saving travel time. The solution integrates with HS's software and ticketing system. TeamViewer's IT security certifications meet HS's requirements.
Show More..

TeamViewer helps Koppermann Computersysteme GmbH deliver fast remote support to its 1,200 fashion industry customers. Koppermann uses TeamViewer for remote... support, collaboration, and training. The solution's ease of use and reliable performance increase customer satisfaction and efficiency. Staff can work closely with customers and develop solutions faster. Koppermann meets and exceeds service level agreements with TeamViewer.
Show More..

TeamViewer helped C&P Capeletti & Perl improve IT support for tax consultants, auditors, and law firms. Before TeamViewer, the team... used different tools and faced delays and inconsistent support. TeamViewer's remote access software gave them a single, easy-to-use platform. Now, 30 technicians can support PCs and mobile devices, with 20 remote sessions at once. This change made support faster and more reliable for hundreds of customers.
Show More..

TeamViewer helped Wensauer Com-Systeme deliver fast and easy IT support. Before TeamViewer, the company relied on time-consuming on-site visits and... a cumbersome VPN solution. With TeamViewer, support staff can access customer systems remotely in just a few clicks. This improved flexibility for employees and allowed the company to expand its customer base. Employees and customers quickly accepted the new solution.
Show More..

TeamViewer helped NEC Networks & System Integration Corporation service autonomous robots in Japan. The support team used TeamViewer to identify... and fix robot issues remotely. This cut man-hours by about 80% in six months. The number of urgent call-outs dropped, costs went down, and support quality improved. NEC Networks plans to use TeamViewer for more robot types and expand its use in the future.
Show More..

TeamViewer Tensor helps Integris Neuro monitor EEG data in real time. Their 135 EEG technologists use Tensor for instant access... to patient data in critical care. The platform supports secure, HIPAA-compliant remote connections across hospitals and clinics. Integris can now hire top EEG technologists nationwide. Tensor’s compatibility with many EEG devices and strong security features improve workflow and protect patient data.
Show More..

TeamViewer Frontline Assist helped Uniting, an Australian aged care provider, address a shortage of skilled healthcare workers. Uniting used smart... glasses and remote AR assistance to deliver faster clinical care, especially in rural areas. The solution enabled instant clinical assessments and reduced hospital admissions by 62%. Response times for health issues dropped by 75%. Uniting saved money and improved care efficiency for elderly residents.
Show More..

TeamViewer Tensor helped Specsavers provide secure remote support to 2,300 stores worldwide. Specsavers needed a fast, reliable, and compliant remote... access platform for its global IT team. TeamViewer Tensor offered conditional access, strong security, and support for in-store devices and medical equipment. The solution improved staff efficiency, made compliance easier, and scaled across all ten markets. TeamViewer’s augmented reality features boosted first call resolution rates.
Show More..

TeamViewer Tensor helped Rems-Murr-Kliniken move toward a paperless hospital. The IT team uses TeamViewer for secure, remote access to over... 2,000 devices. They run more than 3,000 support sessions each year. TeamViewer's security features protect sensitive patient and employee data. Staff find TeamViewer easy and reliable, making support fast and simple. The solution is a key part of their digital transformation.
Show More..

TeamViewer Frontline Assist helped Uniting, an Australian aged care provider, solve workforce shortages and deliver faster clinical care. Staff used smart... glasses and remote assistance to conduct instant clinical assessments. Hospital admissions dropped by 62%. Response times improved by 75%. The solution saved money and improved care for elderly people, especially in rural areas.
Show More..

TeamViewer Tensor helped Rems-Murr-Kliniken move toward a paperless hospital. The clinics needed to meet strict legal and technical rules and... solve talent shortages. Their IT team uses TeamViewer for secure, remote support of 2,000 devices. TeamViewer is easy to use and reliable, with over 3,000 sessions each year. The solution keeps patient and employee data safe and supports digital transformation in healthcare.
Show More..

TeamViewer Remote helped Health Point Neurodiagnostics monitor EEG devices for patients at home. The company faced problems with device connectivity,... battery failures, and data loss. TeamViewer let technicians fix issues remotely, without sending staff on-site. This doubled the number of patients served from 100 to over 200 per month. TeamViewer also ensured HIPAA compliance and audit readiness.
Show More..

TeamViewer Tensor helped Pihlajalinna Oyj improve IT support in healthcare. The company needed secure, reliable, and GDPR-compliant remote access for... its staff. TeamViewer Tensor provided conditional access controls to protect sensitive patient data. The solution increased productivity for IT support staff. Staff could fix issues faster and keep healthcare operations running smoothly.
Show More..

TeamViewer helps MEDIFOX DAN deliver fast in-app support for healthcare software users. MEDIFOX DAN faced challenges from digital transformation and... a shortage of skilled workers in the care sector. They needed to support hundreds of thousands of users and handle about 550 IT tickets per day. By integrating TeamViewer into their software, they provide seamless remote access and support. This lets care providers focus on patient care and keeps their operations running smoothly.
Show More..

TeamViewer helps twinMac support their CNC milling machines for dental clinics worldwide. twinMac needed a stable remote access tool to... keep machines running and reduce downtime. They chose TeamViewer for its reliability and easy integration into their machines. With TeamViewer, twinMac can resolve about 80 support tickets per month. This keeps dental practices working smoothly and patients happy.
Show More..

TeamViewer helps twinMac support dental CNC milling machines worldwide. twinMac needed a stable remote access tool to keep machines running... and help dentists avoid downtime. They chose TeamViewer for its reliable connections and easy integration. With TeamViewer, twinMac can solve about 80 support tickets each month. This keeps dental practices working smoothly and patients happy.
Show More..

TeamViewer helps MEDIFOX DAN provide fast in-app support for healthcare professionals. MEDIFOX DAN faces challenges from staff shortages and digital... change in care. They use TeamViewer to solve up to 550 IT tickets per day. This keeps care operations running smoothly across Germany. TeamViewer is integrated into MEDIFOX DAN's software, making support easy for non-technical users. This lets care staff focus on patient care, not IT problems.
Show More..

TeamViewer’s remote connectivity solution helps Fustech deliver telemedicine services to hospitals. Fustech needed stable, high-quality remote connections for demanding medical... procedures. TeamViewer enabled smooth remote surgery over 5G networks, improving efficiency and access to care. Fustech chose TeamViewer for its bandwidth efficiency and stability after testing several providers. The solution supports secure, reliable telemedicine operations.
Show More..

TeamViewer helps Regensight give remote support for their theranostic platform. Regensight needed a way to update software and fix problems... for eye surgeons around the world. With TeamViewer, their technicians connect to devices remotely and securely. They can solve issues fast and keep data safe. This makes aftersales support stronger and meets healthcare industry rules.
Show More..

TeamViewer Assist AR helps Dürr Dental give fast, visual remote support for complex dental equipment. Dürr Dental’s technical team can... see what users see and guide them in real time. This reduces the need for on-site visits and speeds up problem resolution. The company uses fewer resources and responds faster to support requests. Customers get more accurate and personal help, improving their experience.
Show More..

TeamViewer Tensor helped Bakkafrost, a top salmon producer, meet strict NIS2 compliance and support business growth. The company needed a... scalable, secure remote access solution for its automated fish farming operations. Tensor replaced slow legacy tools, offering fast, unattended access and detailed session logging. Bakkafrost improved IT system uptime, streamlined monitoring, and made its IT landscape more resilient and easy to manage.
Show More..

TeamViewer Frontline helped Vandemoortele digitalize and optimize warehouse operations. The company used pick-by-vision with smart glasses in five distribution centers.... This solution enabled hands-free, cloud-based picking and seamless SAP integration. Vandemoortele now picks 200,000 boxes per month with near-zero errors. Onboarding time dropped from 10 days to half a shift, and customer complaints fell by up to 70%.
Show More..

TeamViewer Frontline and remote support help Coca-Cola HBC cut production line downtime by up to 50 percent. The company uses... AR-based solutions for digital training and plant maintenance. Frontline Inspect speeds up employee training by 30 percent. Production changeover is 20 percent faster with digital instructions. Quality assurance improves with seamless documentation and automatic reports. Smart glasses give workers more flexibility and free hands during tasks.
Show More..

TeamViewer helped NSF address labor shortages and high turnover in the food industry. NSF used TeamViewer's augmented reality technology to... improve food safety and quality, even with new staff. The solution helped balance customer experience with cost savings. NSF combined its industry expertise with TeamViewer to drive efficiency and profitable growth.
Show More..

TeamViewer Tensor helped Andros provide secure and unified remote IT support for 5,500 employee devices in ten countries. Andros faced challenges... with multiple IT support tools and high travel costs for on-site support. With TeamViewer Tensor, the IT team now resolves incidents faster, regardless of device or location. The platform's single sign-on and end-to-end encryption improved security. Andros can now manage updates and maintenance remotely, boosting productivity and efficiency.
Show More..

TeamViewer Frontline helped Wendy’s improve food safety and supplier oversight. The COVID-19 pandemic made in-person supplier checks hard. Wendy’s used... TeamViewer Frontline for livestreaming, employee training, and corrective actions. The solution let them monitor suppliers and approve distribution centers remotely. Wendy’s improved product safety and quality with this technology.
Show More..

TeamViewer Remote helps agrantis digitalize the agricultural value chain. The start-up uses TeamViewer for remote access, support, and management of... customer devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access feature lets agrantis set up and fix systems without customer action. This reduces business interruptions and supports real-time data-driven decisions for the agricultural industry.
Show More..

TeamViewer helped Trimble improve support for its TMX 2050 display, a device used in precision agriculture. Trimble users faced challenges... with remote locations and needed faster technical support. With TeamViewer, users connect instantly to technicians and access their devices from anywhere on the farm. This solution reduced support time and increased efficiency for Trimble customers.
Show More..

TeamViewer Remote helped Easy Track Survey support customers without traveling. The company used to spend a lot of time and... money visiting sites for training and troubleshooting. With TeamViewer Remote, technicians now fix issues in real time from anywhere. This reduced costs, improved customer loyalty, and let the business grow across Ireland. Fast remote support also helps avoid delays on construction sites.
Show More..

TeamViewer remote support helps Mondi make maintenance hands-free with AR. Mondi faced delays and downtime due to inconsistent maintenance and... hard communication with remote experts. With TeamViewer and smart glasses, technicians now share their view in real time and get expert help while keeping their hands free. The process is now more professional and less complicated. Mondi improved maintenance efficiency and reduced downtime using TeamViewer's AR-based solution.
Show More..

TeamViewer DEX helped Britain’s favorite retailer manage over 26,000 devices across 1,000+ stores. The retailer faced challenges with POS system... failures, causing poor customer and employee experiences. With TeamViewer DEX, they increased device uptime from 92% to 98%. They reduced troubleshooting time by 30 minutes per interaction. The platform enabled proactive issue prediction, lowered MTTR, and reduced employee workloads.
Show More..

TeamViewer Tensor helped Aesop, a global cosmetics brand, improve compliance and reduce cyber risk. Aesop needed stronger security to meet... strict data rules and industry standards. They upgraded to TeamViewer Tensor for secure, traceable remote access across 2,500 endpoints. The solution let Aesop enforce multi-factor authentication and close security gaps. A third-party risk review confirmed TeamViewer Tensor met all their needs.
Show More..

TeamViewer DEX helped a global sports brand improve digital employee experience. The company used TeamViewer DEX for estate and smart... asset management, self-service remediation, and automated service desk operations. The platform enabled real-time user experience analytics and AI-powered support. Employees fixed common Microsoft 365 issues faster, reducing delays and boosting productivity. Automated tools and chatbots lowered IT workload and improved employee satisfaction.
Show More..

TeamViewer Frontline Assist helped Liu Jo, a premium fashion brand, use augmented reality for remote support in over 70 global stores. The solution reduced... travel costs, saved time, and cut CO2 emissions. Store staff adopted the technology quickly due to its user-friendly interface. Real-time AR support made store window setups faster and ensured brand policy compliance. Liu Jo improved in-store Wi-Fi to support the new system and enhanced global brand consistency.
Show More..

TeamViewer Tensor helped BKW centralize and secure its corporate IT. BKW needed a scalable remote support solution for over 11,500... employees and 140 subsidiaries. Security was critical due to BKW's role in energy infrastructure. TeamViewer Tensor provided granular access control and met strict security standards. The rollout was smooth, and employees were satisfied. The solution supports BKW's future growth and IT needs.
Show More..

TeamViewer Frontline Pick helped Siemens digitize its order picking process. Siemens used smart glasses and a wireless ring scanner to... show picking information directly in workers' view. The solution made warehouse work paperless and automated documentation. Picking efficiency improved by 10%. Employees worked hands-free and more ergonomically.
Show More..

TeamViewer Tensor helped Hartree move to remote work during COVID-19. Hartree grew from 50 to over 600 remote employees in... one week. The IT team used TeamViewer Tensor for secure, scalable remote support and access. Employees could work from anywhere and get real-time IT help. TeamViewer Tensor let Hartree deploy computers quickly and keep business running smoothly.
Show More..

TeamViewer Frontline helped Handwerkskammer Unterfranken use augmented reality in vocational training. Trainers wanted to match new technology trends and make... learning more digital. The solution let teachers use spatial computing in courses. 90% of learners found the tool progressive and enjoyed it. Students learned at their own pace and teachers saved time. The center plans to expand AR to all its training sites.
Show More..

TeamViewer Tensor helped The Salvation Army Australia support 10,000 employees in 200 offices. The organization needed a remote support solution... that worked with their new national IT structure. TeamViewer Tensor offered secure, easy remote access with no integration requirements. The solution rolled out to thousands of devices in hours. The Salvation Army saved time and costs while supporting workers.
Show More..

TeamViewer Tensor helped The Salvation Army Australia support 10,000 employees in 200 offices. The organization needed a solution to unify... IT after merging two territories. TeamViewer Tensor provided secure remote access with no integration requirements. The rollout was fast, with installation on thousands of devices in hours. The solution met all integration, security, and support needs.
Show More..

TeamViewer Tensor helped Edith Cowan University improve remote IT support for staff and students. The university needed secure, real-time support... for devices across four campuses and remote locations. TeamViewer Tensor enabled fast, secure access with multi-factor authentication and integration with modern platforms. ECU increased efficiency, productivity, and user satisfaction. The IT team can now support over 6,000 devices and 31,000 students from anywhere.
Show More..

TeamViewer Tensor helped Edith Cowan University improve remote IT support for staff and students. The university needed secure, real-time support... for devices across four campuses and remote locations. TeamViewer Tensor enabled fast, secure access and integrated with modern platforms like Intune. The IT team now resolves issues quickly, boosting efficiency and user satisfaction. Multi-factor authentication and cloud management support ensure strong security and compliance.
Show More..

TeamViewer Tensor helped Thompson Rivers University support nearly 28,000 students and 500 faculty across British Columbia. The university faced challenges... providing secure, real-time IT support to both on-campus and remote students. TeamViewer Tensor enabled a small IT team to deliver fast remote access and support, reducing the need for phone, email, or in-person help. This saved time and money, supported sustainability goals, and helped prepare for a hybrid work model.
Show More..

TeamViewer Engage helped BKS Bank improve digital customer service. Before, customers faced long wait times and limited support options. The... new solution added a chatbot and co-browsing to the website. This made support available 24/7 and easier to use. Employee productivity went up and customer wait times went down.
Show More..

TeamViewer helped Erste Bank Oesterreich improve remote financial consulting. The bank wanted to offer high-quality online advice and reach customers... who could not visit branches. Their old remote support platform was hard to use and needed installation. TeamViewer provided an easy, no-download solution with co-browsing and chatbot features. Customers now get personal video consultations and support through multiple channels. This improved service quality and customer satisfaction.
Show More..

TeamViewer Tensor helps Tele2 improve IT service desk operations. Tele2 needed fast trouble management and easy troubleshooting for many devices.... TeamViewer Tensor centralized their global support and made service faster. The solution increased efficiency and productivity. Customer satisfaction improved. Tele2 credits TeamViewer for making this possible.
Show More..

TeamViewer Tensor helps ChyronHego manage remote access and support for live broadcast graphics. ChyronHego needed a secure, scalable way to... control production assets and troubleshoot IT issues in real time. TeamViewer Tensor gives their engineers and IT teams fast, secure access to devices and systems worldwide. This solution reduces time to resolution and keeps their operations agile. ChyronHego uses TeamViewer Tensor to support both internal teams and client projects.
Show More..

TeamViewer Tensor helped Sharp support its global workforce during the COVID-19 lockdown. Sharp faced problems with its old VPN-based service... desk, which could not provide remote access when the VPN failed. TeamViewer Tensor offered conditional access and easy management of support rights. Sharp rolled out TeamViewer Tensor in just 8 weeks. Now, 99% of service desk requests are resolved quickly and remotely, even if the VPN is down. All remote connections are centrally managed for better security.
Show More..

TeamViewer remote solutions helped Hisense deliver remote after-sales support for commercial displays in Europe. Hisense faced challenges with high-traffic installations... needing fast maintenance and reduced travel costs. TeamViewer enabled remote troubleshooting, cutting maintenance cycles from days to hours or minutes. This improved customer satisfaction, saved costs, and reduced CO2 emissions from travel. Hisense also enhanced resource management for major events using TeamViewer.
Show More..

TeamViewer Frontline Pick helped DHL Supply Chain improve warehouse order picking. DHL faced complex systems and long training times. TeamViewer... Frontline Pick used smart glasses and vision picking to guide workers step by step. The solution gave real-time data and easy onboarding. DHL saw a spike in efficiency, faster training, and higher employee satisfaction. The system is scalable and supports many warehouse processes.
Show More..

TeamViewer Frontline Pick helped DHL Supply Chain improve warehouse order picking. DHL faced complex technology, long training times, and rising... order volumes. The solution used smart glasses and vision picking software for hands-free, visual guidance. Employees onboarded quickly and worked more efficiently. DHL saw a spike in efficiency, reduced error rates, and higher employee satisfaction. The system is scalable and supports many warehouse processes.
Show More..

TeamViewer DEX helped RLI Insurance improve endpoint visibility and employee productivity. The IT team used DEX Experience Analytics, Endpoint Troubleshooting,... and Patch Insights to spot and fix device issues fast. They reduced troubleshooting time by 30 minutes per interaction. Patch validation became easier, freeing up IT resources. RLI Insurance now makes proactive, data-driven decisions using actionable insights.
Show More..

TeamViewer DEX helped RLI Insurance improve endpoint visibility and employee productivity. The IT team used DEX Experience Analytics, Endpoint Troubleshooting,... and Patch Insights to spot and fix device issues fast. They reduced troubleshooting time by 30 minutes per interaction. Patch validation became easier, freeing up IT resources. RLI Insurance now makes proactive, data-driven decisions using actionable insights.
Show More..

TeamViewer integration with Microsoft Teams helped Transparent BPO support over 3,000 employees across multiple countries. The company faced challenges with... slow and inefficient IT support for a distributed workforce. TeamViewer enabled quick, secure remote access and troubleshooting directly within Microsoft Teams. IT staff now handle 25-50 tickets per day, and over 500 monthly users initiate TeamViewer sessions. Transparent BPO saved time, increased productivity, and reduced travel costs for onsite support.
Show More..

TeamViewer helps United Robotics Group deliver advanced aftersales support for service robotics. URG uses TeamViewer’s remote connectivity and augmented reality... tools to support clients in life sciences and other sectors. Clients can use smart glasses for 'You See What I See' support calls and authorize secure remote access for fast troubleshooting. This solution increases robot uptime, boosts customer satisfaction, and reduces travel costs. It also helps address skilled labor shortages and supports remote training.
Show More..

TeamViewer Tensor gives the Mercedes-AMG PETRONAS F1 Team fast and reliable remote access to live data during races. The team faced... challenges with unreliable software and needed instant, accurate data for drivers. TeamViewer Tensor enabled secure, always-on connectivity for engineers trackside and at the factory. Drivers now get live data, strategy updates, and video feeds without leaving the car. The team reports TeamViewer is faster, more reliable, and feature-rich compared to other solutions.
Show More..

TeamViewer Frontline Assist helped Applemango Korea improve remote auditing for food imports and exports. The company used AR-based inspections to... replace frequent overseas factory visits. This saved 120 days of travel time and about 120,000 Euros in travel costs each year. Auditors now use smart glasses for hands-free work and better communication. Applemango saw a quick return on investment in just 12 months.
Show More..

TeamViewer Frontline helps Boehringer Ingelheim use augmented reality for digital support in production and packaging. The company needed to follow... strict Good-Manufacturing-Practice guidelines and improve process efficiency. TeamViewer Frontline made onboarding faster and easier. It also enabled full digitalization of set-up steps and quick technical support. Boehringer Ingelheim now adapts workflows simply and supports staff remotely with smart glasses.
Show More..

TeamViewer helps Manchester United with remote access and support. The club uses TeamViewer for IT support, maintaining MUTV, and setting... up venues in China. TeamViewer helps keep 24/7 broadcasting running and supports real-time content for fans. Manchester United saves time and money with TeamViewer. The club delivers better fan experiences and smooth streaming with strong IT support.
Show More..

TeamViewer Remote, with asset management and device monitoring, helped Lucky Bike manage rapid growth. The IT team needed to support... and monitor about 1,400 devices across Germany. TeamViewer enabled secure remote access, fast patch management, and efficient device monitoring. Software roll-outs now take hours instead of weeks. Automated workflows and alerts save time and improve IT efficiency.
Show More..

TeamViewer Frontline Pick helped Brack. Alltron, a Swiss logistics company, move from paper-based picking to digital pick-by-vision. Workers now use...smart glasses for hands-free order picking. This change increased picking efficiency by 30%. Errors dropped because items are scanned and confirmed in real time. The system connects to the warehouse management software, so inventory is always up to date. Brack.Alltron plans to expand this solution to more processes.
Show More..

TeamViewer helped Steps for Children manage IT for schools and nurseries in Namibia and Zimbabwe. The foundation struggled with slow,... outdated IT and paper-based bookkeeping. Staff needed fast, remote access to information and support for mobile devices. After switching to TeamViewer for remote device management and support, the team in Germany could update and fix devices from afar. This let staff focus on helping children and youths, not IT problems.
Show More..

TeamViewer helped Henkel streamline IT support for 60,000 devices worldwide. Henkel's digital workplace team needed a single solution for remote... access and support across many device types. TeamViewer replaced multiple tools, making workflows smoother and support more secure. The IT helpdesk now uses TeamViewer to support all employees globally. Henkel improved device management and enabled faster, more efficient IT support.
Show More..

TeamViewer helps Unospay support over 3,000 kiosks and POS devices in Korea. Unospay uses TeamViewer for remote support, reducing on-site... technician visits to just 4% of cases. The solution saves 51,800 business trip hours and over 1 million Euro in travel costs each year. Unospay reports a 0% remote connection failure rate after service. TeamViewer improves customer satisfaction and boosts productivity for Unospay's clients.
Show More..

TeamViewer helped Steps for Children manage IT for their projects in Namibia and Zimbabwe. The foundation supports nurseries, schools, and... soup kitchens for children in poor areas. Before TeamViewer, IT support meant long travel for experts. With TeamViewer, the team in Germany can update and fix devices remotely. Staff now scan receipts and manage bookings easily. This lets employees focus on helping children escape poverty.
Show More..

TeamViewer Frontline helped Handwerkskammer Unterfranken bring augmented reality and spatial computing to their training programs. Trainers used the platform to... create digital, virtual learning scenarios. Motivation to learn increased, with 90% of learners finding the application progressive and enjoyable. The solution allowed self-paced learning and reduced teacher workload. The training center plans to expand AR use to all its educational institutions.
Show More..

TeamViewer Frontline helped Coca-Cola HBC improve warehouse picking. The company switched from paper lists and RF scanners to smart glasses... with AR vision picking. This change made picking more accurate and reduced errors. Orders are now shown step-by-step in the pickers’ view, and confirmation is done by scanning QR codes and using voice commands. The solution integrated with Coca-Cola’s SAP system and scaled to 29 warehouses. Over 1,000 pickers now use the system, making vision picking the new standard for Coca-Cola HBC.
Show More..

TeamViewer Tensor helped Cimbali Group cut technician travel costs and boost efficiency. Cimbali Group faced long machine downtimes and high... travel costs due to a global customer base. They chose TeamViewer for secure, remote troubleshooting of their coffee machines. Now, technicians can access machines remotely and fix issues faster. This reduces downtime and helps customers avoid lost business. Cimbali Group is also testing TeamViewer’s AR solution for even better support.
Show More..

TeamViewer helped BOBST solve 80% of electrical issues with remote assistance. BOBST used TeamViewer’s augmented reality-based solution to connect support... specialists, field technicians, and customers worldwide. This reduced machine downtime and cut travel costs for technicians. Features like instant voice transcription and AR-based annotation improved communication. The solution increased customer satisfaction, sustainability, and efficiency for BOBST’s global network.
Show More..

TeamViewer Tensor helped Andros unify remote IT support for 5,500 employee devices in ten countries. Andros faced challenges with multiple... IT support tools and costly on-site visits. With TeamViewer Tensor, the IT team now resolves incidents faster and manages devices remotely, regardless of location or device type. The platform's single sign-on and end-to-end encryption improved security. Andros benefits from a more efficient, secure, and centralized IT support system.
Show More..

TeamViewer Remote helps agrantis digitalize the agricultural value chain. agrantis uses TeamViewer for remote access, support, and management of customer... devices. The international team installs, maintains, and troubleshoots software for agricultural traders and farmers, even in remote areas. TeamViewer’s unattended access lets agrantis set up and fix systems without customer involvement. This reduces business interruptions and supports real-time decision making for customers.
Show More..

TeamViewer helped OÖVV support customers ordering digital tickets online. Many users found the forms complex and needed help. OÖVV used... TeamViewer's co-browsing to guide users in real time. Support staff could highlight fields and solve problems during calls. This reduced support times and increased customer satisfaction. OÖVV saved time and made customers happier.
Show More..

TeamViewer Remote helped Electra-Media, Inc. (EMI) cut technician travel and labor costs. EMI used to send technicians for hours to... update or fix digital signs. With TeamViewer, EMI now manages content and solves problems remotely. This change saved EMI over six figures a year. EMI now serves more clients faster and plans to expand to new states.
Show More..

TeamViewer helps Unospay support over 3,000 kiosks and POS devices in Korea. Unospay uses TeamViewer for remote support, reducing on-site... technician visits to just 4% of 3,000 monthly service calls. The solution saves 51,800 business trip hours and over 1 million Euro in travel costs each year. Unospay reports a 0% remote connection failure rate after service. TeamViewer improves customer satisfaction and boosts productivity for Unospay's clients.
Show More..

TeamViewer Frontline helped Samsung SDS improve their warehouse picking process. The company used smart glasses with AR to guide workers.... This made picking faster and more accurate. Samsung SDS saw up to a 30% increase in picking speed. Workers could use both hands and made fewer mistakes. The solution was easy to use and quick to set up.
Show More..

TeamViewer Tensor helped Radius Payment Solutions scale remote IT support for its global workforce. The company needed secure, enterprise-grade support... with features like single sign-on and auditability. TeamViewer Tensor integrated with Radius' existing IT systems and allowed easy control of user access. The IT team now handles over 50,000 support tickets per year efficiently. Radius improved security and compliance while supporting employees, partners, and customers worldwide.
Show More..

TeamViewer Frontline helps Berufsförderungswerk (BFW) München digitalize training. The organization faced challenges during digital transformation. TeamViewer's AR solution made training... more efficient and personalized. This change benefits both staff and training participants. The case highlights the use of augmented reality in education and public sector digitalization.
Show More..