Pendo vs. Retently: Comparing Best Customer Experience Management Solutions 2026
Overview: Pendo and Retently as Customer Experience Management Category solutions.
Pendo:
Pendo's solutions help companies become product-led and deliver digital experiences users love. Product experience and digital adoption are enhanced by Pendo.io.
Retently:
Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Pendo and Retently: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Pendo in Action: Unique Use Cases
What Are the key features of Pendo for Engagement Management?
Pendo Engagement Management capabilities enable tracking and measuring user engagement with software. The platform facilitates interaction with customers, providing helpful information and gathering feedback. Users can create funnels and paths to analyze user interactions, identify engaged customers, and segment them for targeted engagement. nLimitations exist, as re-engagement requires switching to a different system if a user is not engaged with the software.
Why is Pendo the best choice for Training & Onboarding?
Pendo provides training and onboarding capabilities that enhance user engagement and adoption. These capabilities include user guides, tooltips, popups, and analytics. Pendo's limitations include potential confusion during onboarding for certain features.
"...Pendo allows us to easily monitor our clients usage, and also set up onboarding flows for our self service clients...."
Peer review by Alison P, Customer Success
What benefits does Pendo offer for Products & Pricelist Management?
Pendo equips product managers with tools to analyze user behavior, guide users in-app, and manage Net Promoter Score. These capabilities enable product managers to understand user journeys and make data-driven decisions. Pendo's limitations include a restricted capacity for customization across multiple product managers.
"...Analytics geared towards product managers, and cool ways to communicate updates, new features, and "did you know?"s with users...."
Peer review by Jonah S., Computer Software
How can Pendo optimize your Helpdesk Management Workflow?
Pendo provides in-app guidance, help center integration, and support resources to enhance customer self-service capabilities. The platform enables organizations to proactively deliver help content and reduce support inquiries. However, resolving complex issues might require contacting the support team.
How can Retently optimize your Customer Feedback Management Workflow?
Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.
"...Not only is it easy to set up and deploy NPS campaigns, it's easy to visualize the results and follow up with responders...."
Peer review by Anonymous Reviewer
What solutions does Retently provide for Communication Management?
Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.
"...Add a Retently webhook link in a HubSpot workflow action and send
transactional email surveys when contacts meet the workflow s enrollment criteria...."
Customer satisfaction surveys for HubSpot
How can Retently optimize your Workflow Management Workflow?
Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.
"...This allows you to configure the platform according to your current workflows and the changing requirements of your company...."
Peer review from Featured Customers
Integrations
Ecosystem partners each product commonly connects with.
How we improved stickiness for Pendo’s AI agent by 61% with Agent Analytics
Pendo enhanced its AI agent, Leo, by integrating Agent Analytics to improve user engagement and issue detection. This led to a 61% increase in weekly returning visitors. The integration allowed Pendo to identify and address gaps in Leo's functionality, improving its ability to handle complex queries and reducing issue rates by 67% in tests.
