Comparison Summary
This comparison report of Listen360 Customer Engagement Platform vs. Retently is based on a specific set of business needs and context. The comparison uses 7465 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Listen360 Customer Engagement Platform and Retently
Listen360 Customer Engagement Platform, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management, whereas Retently, Ushur, Genesys Cloud EX, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Listen360 Customer Engagement Platform
Focus area
Listen360 Customer Engagement Platform is better than Retently for
About
Customer feedback tool to make products and services more meaningful to the customers you serve.
Platform to Improve Customer Satisfaction with Net Promoter Score
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
30
Total Goals
(we found evidences for)
12
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Improve efficiency
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Acquire customers
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Manage risk
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Improve digital and social presence
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Enter new markets internationally or locally
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Improve consistency
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Build brand awareness
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Scale best practices
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Increase sales & revenue
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Improve brand engagement
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Improve internal communications
- See 9 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Non Profit Organization Management (32.0%)
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Health, Wellness And Fitness (26.0%)
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Consumer Services (18.0%)
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Information Technology And Services (67.0%)
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Marketing And Advertising (28.0%)
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Banking (2.0%)
Popular in Segments
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SMB and MidMarket (68.0%)
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Enterprise (32.0%)
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SMB and MidMarket (71.0%)
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Enterprise (29.0%)