Listen360 Customer Engagement Platform vs. Retently: Comparing Best Customer Experience Management Solutions 2026

Overview: Listen360 Customer Engagement Platform and Retently as Customer Experience Management Category solutions.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

This comparison of Listen360 Customer Engagement Platform vs. Retently draws on 7465 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Listen360 Customer Engagement Platform and Retently are commonly chosen for Customer satisfaction analytics.

Listen360 Customer Engagement Platform also supports Customer loyalty measurement, Customer feedback management, Member feedback collection, Online reputation management, etc.

Retently also supports Automated customer feedback collection, Customer feedback collection and analysis, Customer feedback collection across channels, Owner and resident feedback collection, etc.

Evidence shows that both products are used for Customer experience management, Feedback analytics.

Listen360 Customer Engagement Platform also covers Customer engagement, Customer feedback management, Customer feedback analytics, Franchise operations, etc.

Retently also covers Customer experience, Customer feedback analysis, Voice of the customer, Survey analytics.

Top use cases: Listen360 Customer Engagement Platform vs Retently

Use cases tied to Listen360 Customer Engagement Platform and Retently from verified data sources. Click any use case for supporting evidences.

Listen360 Customer Engagement Platform
Retently
Shared by both · Use cases
Listen360 Customer Engagement Platform Retently

Top Capabilities: Listen360 Customer Engagement Platform vs Retently

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Listen360 Customer Engagement Platform
Shared
Retently
Shared by both · Topics
Listen360 Customer Engagement Platform only
Retently only

Deployed Industries: Listen360 Customer Engagement Platform vs Retently

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Listen360 Customer Engagement Platform
Shared
Retently
Shared by both · Industries
Listen360 Customer Engagement Platform only
Retently only

Deployed Market Segments: Listen360 Customer Engagement Platform vs Retently

Share of peer evidence by company size for Listen360 Customer Engagement Platform and Retently. Each product segments add up to 100%. Click any segment for supporting evidence.

Listen360 Customer Engagement Platform 100%
Retently 100%

Listen360 Customer Engagement Platform and Retently: Best activities based on customer satisfaction

Listen360 Customer Engagement Platform in Action: Unique Activities

How efficiently Does Listen360 Customer Engagement Platform manage your Engaging Conversational Surveys?
The platform facilitates customer engagement through conversational surveys.nIt allows for analysis of specific data to follow up with customers by branch, region, or division.nThis platform enables businesses to track responses and follow up with customers across their network.
"...And our clients want to share their feedback because they see that we are listening and engaging, says Wachter...." Case Study Coldwell Banker Bain

Retently in Action: Unique Activities

What benefits does Retently offer for Customer Feedback Management?
Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.
"...The product is easy to use, yet includes a lot of relevant features, and gives us a great overview of the NPS results...." Peer review by Verified Reviewer, Computer Software
How can Retently optimize your Communication Management Workflow?
Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.
"...Retently s integrations saved Zyte the time and effort of having to manually upload customer data or manage communication across multiple platforms. ..." Case Study Zyte
What solutions does Retently provide for Workflow Management?
Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.
"...The fully customizable Retently Net Promoter Survey platform allows businesses to collect customer feedback, create workflows, and boost customer satisfaction by sending customers a single question satisfaction survey...." Peer review