Retently vs. Thematic: Comparing Best Customer Experience Management Solutions 2026
Overview: Retently and Thematic as Customer Experience Management Category solutions.
Retently:
Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Thematic:
Thematic's platform analyzes customer feedback to extract actionable insights. Businesses can use these insights to improve their products and services.
Retently and Thematic: Best activities based on customer satisfaction
Applying your context and needs changes the comparison
Retently in Action: Unique Use Cases
What makes Retently ideal for Customer Feedback Management?
Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.
What makes Retently ideal for Communication Management?
Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.
How efficiently Does Retently manage your Workflow Management?
Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.
"...This allows you to configure the platform according to your current workflows and the changing requirements of your company...."
Peer review from Featured Customers
Thematic in Action: Unique Use Cases
What makes Thematic ideal for Engagement Management?
Thematic Engagement Management helps businesses understand customer feedback and improve products. This system collects data from various sources, analyzes it, and presents insights in an engaging format. Stakeholders can use the information to make decisions and take action.
What solutions does Thematic provide for Helpdesk Management?
Thematic Helpdesk Management connects feedback from various sources, including surveys, reviews, and call centers. nThis allows companies to analyze customer feedback and identify common themes. nThematic can help reduce call center volume and improve customer satisfaction.
"...Reduced call center volume by 40% Atom bank is the first app-only bank, country's fastest growing mortgage lender and a top-rated bank on Trustpilot.
..."
Case Studies
What solutions does Thematic provide for Market Research?
Thematic is a text analytics tool that helps companies understand market research data. It processes and analyzes text responses, revealing insights and helping companies understand their data effectively. Thematic uses deep learning and follows market research guidelines to analyze customer feedback and create code frames.
"...Within
the platform, analysis is transparently mapped to
each piece of feedback, much like affinity mapping,
so LinkedIn s market research team could see how
phrases mapped to themes...."
Case Study LinkedIn
Integrations
Ecosystem partners each product commonly connects with.
Thematic Launches Customer Intelligence and Activation for Agentic CX
Thematic has introduced Customer Intelligence and Activation, a new system that consolidates unstructured feedback to provide team-specific insights, predictive scores, and actionable recommendations.
