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Compare CustomerGauge vs Thematic

Comparison Summary

For CustomerGauge vs Thematic comparison, Our AI algorithm looked at 2004 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerGauge and Thematic to solve their respective business needs.

Pros and cons of CustomerGauge and Thematic

CustomerGauge is more suited to businesses that require Collecting Feedback with Promotions and Engaging Conversational Surveys where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

logo CustomerGauge

Focus area

Software Failure Risk

  • medium

logo Thematic

Focus area

Software Failure Risk

  • low

About

Account Experience software for better customer-centric decisions that grow your account faster

Feedback Analysis Platform to Unlock the value of product

Financials

SEED

Business Need

Total Processes
(we found evidences for)

37

37

Total Goals
(we found evidences for)

9

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up


loyalty management

customise loyalty program


helpdesk management


lead qualification

lead qualification: technographic


lifetime value management



competitive intelligence


communication management

sending & publishing communications



rating and review management


campaign management



generation of new leads


knowledge management


sales review & feedback



social media analytics


social media management

social media analytics


workflow management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Improve brand engagement

  • Increase customer life time value

  • Grow market share

  • Establish thought leadership

  • See 6 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more
  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting