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Compare CustomerSure vs Thematic

Comparison Summary

For CustomerSure vs Thematic comparison, Our AI algorithm looked at 1969 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using CustomerSure and Thematic to solve their respective business needs.

Pros and cons of CustomerSure and Thematic

CustomerSure is more suited to businesses that require Collecting Feedback and Engaging Conversational Surveys with E-Mail where as Thematic is focused towards Customer Feedback Management and Engagement Management with Chat .

logo CustomerSure

Focus area

CustomerSure is better than Thematic for

Software Failure Risk

  • medium

logo Thematic

Focus area

Software Failure Risk

  • low

About

Customer Feedback Software to gather insights to drive real change

Feedback Analysis Platform to Unlock the value of product

Age

2010

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

26

37

Total Goals
(we found evidences for)

7

11

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


engagement management

engaging and following up



contact list management


helpdesk management


training & onboarding


sales review & feedback



knowledge management


rating and review management


workflow management


loyalty management

customise loyalty program


social media analytics


social media management

social media analytics


generation of new leads




lead qualification: technographic


lead qualification

lead qualification: technographic


lifetime value management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • Improve stakeholder relations

  • Build brand awareness

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve ROI

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve stakeholder relations

  • Enter new markets internationally or locally

  • Improve consistency

  • Improve efficiency

  • Improve digital and social presence

  • See 8 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more
  • phone calls

  • chat

  • social media

  • promotions

  • offline

  • point of sale

  • LinkedIn

  • e-mail

  • user generated content

  • blogs

  • mobile

  • trade shows

  • mobile app

  • website

  • on premises

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting