Listen360 Customer Engagement Platform vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Listen360 Customer Engagement Platform medium Failure Risk for Thematic low

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Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Thematic is based on a specific set of business needs and context. The comparison uses 7690 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Thematic

Listen360 Customer Engagement Platform, Thematic, UserVoice, Medallia Agent Connect, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Thematic for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Thematic

Focus area

Thematic is better than Listen360 Customer Engagement Platform for

helpdesk management

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Listen360 Customer Engagement Platform

About

Customer feedback tool to make products and services more meaningful to the customers you serve.

Feedback Analysis Platform to Unlock the value of product

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (263)

Read Reviews (207)

measuring net promoter score

Read Reviews (37)

Read Reviews (90)

measuring customer satisfaction

Read Reviews (11)

Read Reviews (9)

engagement management

Read Reviews (258)

Read Reviews (24)

engaging and following up

Read Reviews (221)

Read Reviews (16)

sales document management

contract management

communication management

Read Reviews (103)

Read Reviews (1)

sending & publishing communications

advertisement

competitive intelligence

Read Reviews (43)

Read Reviews (0)

relationship management

Read Reviews (31)

Read Reviews (0)

sales call management

call recording

product marketing

Read Reviews (24)

Read Reviews (0)

partner marketing

Read Reviews (21)

Read Reviews (0)

billing and invoice management

direct marketing

merger and acquisition

Read Reviews (16)

Read Reviews (0)

contact list management

Read Reviews (13)

Read Reviews (1)

loyalty management

Read Reviews (12)

Read Reviews (3)

customise loyalty program

Read Reviews (12)

Read Reviews (3)

rating and review management

Read Reviews (12)

Read Reviews (11)

generation of new leads

Read Reviews (11)

Read Reviews (4)

payment management

coaching

sales review & feedback

PEST Analysis

content management

content publishing

lead qualification

Read Reviews (3)

Read Reviews (2)

lead qualification: technographic

lead engagement

market research

lifetime value management

Read Reviews (1)

Read Reviews (2)

helpdesk management

Read Reviews (0)

Read Reviews (23)

workflow management

funnel analysis

collaboration

knowledge management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Improve efficiency
Acquire customers
Manage risk
Improve digital and social presence
Enter new markets internationally or locally
Improve consistency
Build brand awareness
Scale best practices
Increase sales & revenue
Improve brand engagement
Improve internal communications
See 9 more

Enhance customer relationships
Acquire customers
Improve ROI
Scale best practices
Increase sales & revenue
Improve brand engagement
Improve stakeholder relations
Enter new markets internationally or locally
Improve consistency
Improve efficiency
Improve digital and social presence
See 8 more

Top Channels

Channels Used

phone calls
chat
social media
promotions
offline
point of sale
LinkedIn
e-mail
user generated content
blogs
mobile
trade shows
mobile app
website
on premises
See 12 more

phone calls
chat
social media
promotions
offline
point of sale
LinkedIn
e-mail
user generated content
blogs
mobile
trade shows
mobile app
website
on premises
See 12 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Listen360 Customer Engagement Platform vs Thematic: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Listen360 Customer Engagement Platform vs. Thematic is based on a specific set of business needs and context. The comparison uses 7690 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Listen360 Customer Engagement Platform and Thematic

Listen360 Customer Engagement Platform covers Engaging Conversational Surveys with Chat, Collecting Feedback with Website, Sales Document Management with Offline, Communication Management with Website, etc.

Thematic focuses on Customer Feedback Management, Engagement Management with Chat, Helpdesk Management with Phone Calls, Market Research, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Listen360 Customer Engagement Platform

Focus area

Listen360 Customer Engagement Platform is better than Thematic for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Thematic

Focus area

Thematic is better than Listen360 Customer Engagement Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Listen360 Customer Engagement Platform

Get a personalised risk report for Thematic

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.