Overview: Qualtrics and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.

Qualtrics excels in advanced analytics and extensive integration capabilities, making it ideal for businesses focused on comprehensive data management and diverse feedback channels. It caters to a broad range of industries and is highly popular among educational institutions. Listen360, on the other hand, specializes in real-time feedback through conversational surveys and is tailored for customer satisfaction improvements, favored by health and fitness sectors. With robust security and 24/7 support, Listen360 is suitable for businesses seeking agile, feedback-driven interactions.

Qualtrics: Qualtrics XM helps deliver exceptional frontline experiences and build high-performing teams. Products people love can be created with this leading experience management software.

Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.

Qualtrics and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data

Qualtrics

4.6

AI Powered

Listen360 Customer Engagement Platform

4.7

Key Capabilities Supported

Qualtrics focuses on customer feedback management, engagement management, and market research to aid organizations in gathering comprehensive feedback and engaging with the audience. read more →

Listen360 emphasizes collecting feedback and engaging conversational surveys, allowing businesses to quickly gather customer insights and follow up on them efficiently. read more →

Business Goals

Qualtrics helps businesses enhance customer relationships and build brand awareness, crucial for those looking to expand their market share. read more →

Listen360 aims to improve customer satisfaction and efficiency, aligning well with firms dedicated to fostering a strong customer connection. read more →

Core Features

Qualtrics stands out with its AI-powered analytics, custom reports, and extensive integration features, which are perfect for data-centric organizations. read more →

Listen360 offers robust security features and seamless integration, aiding businesses with needs for real-time data management and reliability. read more →

Vendor Support

Qualtrics provides comprehensive vendor support with options including 24/7 support, phone, email, and chat support to meet varied customer support preferences. read more →

Listen360 offers 24/7 support and is particularly strong in chat support, although limited in email and phone support. read more →

Segments and Industries

Qualtrics serves a wide array of segments, notably in education, and is suitable for mid-market and large enterprises looking for broad application. read more →

Listen360 caters to niche industries like health and wellness and is preferred by enterprises seeking targeted, industry-specific feedback management. read more →

Operational Alignment

Qualtrics fits seamlessly into the workflows of large educational and enterprise clients, focusing on broad-scale feedback and data operations. read more →

Listen360 aligns with businesses focused on active customer engagement, especially those operating in dynamic service-oriented environments. read more →