Zoho Connect Overview

Zoho-Connect offers modern intranet software to enhance internal communications, surveys, and task management. It unifies company efforts to boost culture and achieve common goals.

Use Cases

Customers recommend Collaboration, Communication Management, Knowledge Management, as the business use cases that they have been most satisfied with while using Zoho Connect.

Other use cases:

  • Engaging And Following Up
  • Content Sharing
  • Document Sharing
  • Online Polls
  • Workflow Management
  • Customer Feedback Management
  • Meeting Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Zoho Connect.

Other priorities:

  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Zoho Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Zoho Connect works with different mediums / channels such as Chat. E-Mail. and Social Media.

Zoho Connect's features include Personalization, Feedback Surveys, and Alerts: Popups & Notifications. and Zoho Connect support capabilities include Chat Support, Phone Support, Email Support, etc. also Zoho Connect analytics capabilities include Custom Reports, and Analytics.

Reviews

"Zoho Connect has made a significant impact on our company it has given us a new tool to share information, get closer as an organization and give us a more familial feel. Employees can see what is going on with everyone else, users can share accompl...ishments and milestones inside and outside of the workplace and it makes it a lot easier for everyone to meet and discuss when we have larger all-employee events because everyone feels like they know more about their fellow employees." - Terrence Liverpool

Peer review evidence (same sources as the product rating summary)

"...It is a meeting place that helps develop our capacity for professional collaboration, because it allows you to connect with people with professional experience and colleagues, create your own community, and increase productivity in your office and work team...." Peer review by Geraldine M., Coordinador, Government Administration
"...I have integrated a zap to track my social media shares as well in the calendar view and it works amazing...." Peer review by Sandro M, Research Lead
"...What we also like about Connect is the ability to create a knowledge base for our employees using Manuals...." Case Study Gutenberg

Zoho Connect, Claromentis, Happeo, Unily, BlogIn®, etc., all belong to a category of solutions that help Team Collaboration. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Zoho Connect

Top Industries

  • Marketing and Advertising
  • Information Technology and Services
  • Management Consulting

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Zoho Connect is popular in Marketing And Advertising, Information Technology And Services, and Management Consulting and is widely used by Small Business, Mid Market, and Enterprise.

Zoho Connect Customer wins, Customer success stories, Case studies

How can Zoho Connect optimize your Collaboration Workflow?

How efficiently Does Zoho Connect manage your Communication Management?

How can Zoho Connect enhance your Knowledge Management process?

How can Zoho Connect enhance your Engaging And Following Up process?

Why is Zoho Connect the best choice for Content Sharing?

11 buyers and buying teams have used Cuspera to assess how well Zoho Connect solved their Team Collaboration needs. Cuspera uses 385 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Team Collaboration needs.

CUSTOMERS TESTIMONIALS
Zoho Connect testimonial

Terrence Liverpool

Senior Marketing and Digital Communications Manager

The International Securities Exchange (ISE)

Zoho Connect has made a significant impact on our company it has given us a new tool to share information, get closer as an organization and give us a more familial feel. Employees can see what is going on with everyone else, users can share accomplishments and milestones inside and outside of the ...workplace and it makes it a lot easier for everyone to meet and discuss when we have larger all-employee events because everyone feels like they know more about their fellow employees.

Testimonial By Terrence Liverpool
Zoho Connect testimonial

Operations Manager

Leading social service organization

Zoho Connect has allowed us to share information and learnings from across the organisation and across project areas. Testimonial By Operations Manager
Zoho Connect testimonial

Rick Fiebiger

Phresh Spa Saloon

Zoho Connect is a great progressive business communication tool, and is a good fit for a workforce that is dependent on mobile communication. Testimonial By Rick Fiebiger
CUSTOMERS TESTIMONIALS
Zoho Connect testimonial

Terrence Liverpool

Senior Marketing and Digital Communications Manager

The International Securities Exchange (ISE)

Zoho Connect has made a significant impact on our company it has given us a new tool to share information, get closer as an organization and give us a more familial feel. Employees can see what is going on with everyone else, users can share accomplishments and milestones inside and outside of the ...workplace and it makes it a lot easier for everyone to meet and discuss when we have larger all-employee events because everyone feels like they know more about their fellow employees.

Testimonial By Terrence Liverpool
Zoho Connect testimonial

Operations Manager

Leading social service organization

Zoho Connect has allowed us to share information and learnings from across the organisation and across project areas. Testimonial By Operations Manager
Zoho Connect testimonial

Rick Fiebiger

Phresh Spa Saloon

Zoho Connect is a great progressive business communication tool, and is a good fit for a workforce that is dependent on mobile communication. Testimonial By Rick Fiebiger
 

Indian Army - Defense - Very Large

Indian Army signs deal with Zoho to strengthen digital transformation

New Delhi, India

The Indian Army has signed a deal with Zoho to enhance its digital transformation under the JAI mission, focusing on developing secure digital tools. This partnership aims to boost tech skills among ...Army personnel and promote reliance on homegrown solutions.

Read on →
 

Indian Army - Defense - Very Large

Indian Army Signs MoU with Zoho Corporation to Bolster Indigenous Digital Transformation

New Delhi, India

The Indian Army has signed an MoU with Zoho Corporation to enhance its digital transformation efforts. This partnership focuses on application-oriented R&D, secure digital infrastructure, and skill e...nhancement, aligning with India's self-reliance mission. The collaboration aims to integrate homegrown technology into the Army's operations, reinforcing technological self-reliance in the defense sector.

Read on →
 

Zoho Reignites CRM for Acme Brick Company

Zoho successfully deployed its CRM solution for Acme Brick Company, enhancing sales processes and integration with existing systems. This deployment, completed in under a year, improved CRM adoption ...across Acme's 40+ sales locations. Zoho's customization and support were key factors in Acme's choice, leading to better engagement and sales opportunities.

Read on →

IDT (National Retail Solutions) - Information Technology And Services - Large

Newark, USA

Zoho CRM helped IDT and its subsidiary NRS unify sales, operations, and customer service for over 35,000 convenience stores. NRS replaced manual spreadsheets and a failed Salesforce rollout with Zoho... CRM, enabling automation, integrations, and streamlined workflows. The platform scaled from a few users to over 1,000, supporting rapid business growth and improved customer satisfaction. Integrations with telephony, shipping, and analytics tools further enhanced efficiency. Customer service, distributor management, and referral programs all run through Zoho CRM, driving better results across the business.

Follow the Camino - Hospitality - Small

Dublin, Ireland

Zoho One helped Follow the Camino improve customer service for global pilgrims. The company used Zoho CRM, Desk, Bookings, Survey, Campaigns, Meeting, and Analytics to manage the full customer journe...y. Post-trip NPS rose from 58 to 64, and post-sales NPS jumped from 73 to 84. Over 1,000 five-star reviews show strong customer satisfaction. Zoho Desk and WhatsApp integration made support faster and more reliable.

Tollring - Telecommunications - Small

Uxbridge, UK

Tollring used Zoho One to improve customer service and support ticket management. They replaced multiple tools with Zoho Desk, Zoho Projects, Zoho Assist, and Zoho CRM. Integration with Jira and betw...een Zoho apps gave teams full customer context and streamlined workflows. Tollring consolidated costs by accessing 55+ apps for the price of a few. Their new setup earned them Zoho's "Customer Service Champion" award in 2025.

Integrating Google Drive with Zoho Connect

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Peers used Zoho Connect for collaboration and communication management

Zoho Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.25/5

Read Reviews (23)
Analytics

3.78/5

Read Reviews (4)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.25/5

Read Reviews (23)
Analytics

3.78/5

Read Reviews (4)

Software Failure Risk Guidance

?

for Zoho Connect

Overall Risk Meter

Low Medium High

Top Failure Risks for Zoho Connect

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Zoho Corporation Pvt. Ltd Profile

Company Name

Zoho Corporation Pvt. Ltd

Company Website

https://www.zoho.com/

Year Founded

1996

HQ Location

4141 Hacienda Drive, Pleasanton, California 94588, USA

Employees

1001-5000

Social

Financials

PRIVATE