Overview: Medallia Experience Cloud and Listen360 Customer Engagement Platform as Customer Feedback Management Category solutions.
Medallia Experience Cloud excels in customer insights and experience analysis, catering primarily to diverse industries such as hospitality and retail. Listen360 Customer Engagement Platform focuses on enhancing customer satisfaction and efficiency, primarily serving sectors like health and wellness. Medallia supports SME and large enterprises with extensive support options, while Listen360 appeals more to large enterprises with robust integration and communication capabilities.
Medallia Experience Cloud: Medallia-experience-cloud provides insights into customer and employee sentiment via feedback surveys and analytics. Customer journeys and contact center interactions are also analyzed.
Listen360 Customer Engagement Platform: Listen360’s cloud-based Customer Engagement Platform enhances feedback collection and real-time performance monitoring for enterprises. It supports testimonial streaming, promotional sharing, and detailed customer insights.
Medallia Experience Cloud and Listen360 Customer Engagement Platform: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Medallia Experience Cloud gathers direct feedback and manages customer experiences with tools like surveys and net promoter score measurements. read more →
Listen360 Customer Engagement Platform focuses on collecting feedback and managing communication processes, including sales and contracts. read more →
Business Goals
Medallia Experience Cloud helps gain holistic customer insights and improves both employee and product experiences. read more →
Listen360 Customer Engagement Platform supports improving customer satisfaction and operational efficiency, aiding in customer acquisition. read more →
Core Features
Medallia Experience Cloud offers features such as analytics and custom reports with strong integration capabilities. read more →
Listen360 Customer Engagement Platform stands out with its extensive security features, integration options, and data capabilities. read more →
Vendor Support
Support for Medallia Experience Cloud includes 24/7 service, email, chat, and phone support catering to a wide user base. read more →
Listen360 Customer Engagement Platform provides robust 24/7 support, focusing on chat and online channels. read more →
Segments and Industries
Medallia Experience Cloud is utilized across various industries including hospitality and retail, with a focus on small to large enterprises. read more →
Listen360 Customer Engagement Platform is predominantly used in industries like health and wellness and serves large enterprises. read more →
Operational Alignment
Medallia Experience Cloud integrates into diverse operational workflows, suitable for businesses of varying sizes. read more →
Listen360 Customer Engagement Platform aligns with communication-centric workflows for large enterprises needing comprehensive feedback systems. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Medallia Experience Cloud in Action: Unique Use Cases
What benefits does Medallia Experience Cloud offer for Collecting Direct Feedback?
How does Medallia Experience Cloud facilitate Customer Experience Management?
How can Medallia Experience Cloud optimize your Rating And Review Management Workflow?
What benefits does Medallia Experience Cloud offer for Call Center Voice & Sentiment Analytics?
Listen360 Customer Engagement Platform in Action: Unique Use Cases
How can Listen360 Customer Engagement Platform enhance your Engaging Conversational Surveys process?
How does Listen360 Customer Engagement Platform facilitate Advertisement?
Alternatives
Integrations
Few Medallia Experience Cloud Integrations
News
Latest Medallia Experience Cloud News
Medallia , Inc .: New Look Engages Medallia and Higher Oak to Deliver a New Customer Experience Program
Medallia, Inc. partners with New Look and Higher Oak to create a new customer experience program.
